Palacio Tangara, Oetker Hotels
9.6

Exceptional

929 Guest reviews

9.6
Exceptional
929 Verified Reviews
Read all reviews
Cleanliness9.8/10
Service9.4/10
Comfort9.8/10
Condition9.8/10
Neighborhood9.6/10
Amenities9.6/10

Rua Deputado Laercio Corte 1501, São Paulo, Brazil. See map

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at Palacio Tangara, Oetker Hotels, you'll be centrally located in São Paulo, a 4-minute drive from Transamerica Expo Center and 12 minutes from Ibirapuera Park. This luxury hotel is 7.2 mi (11.6 km) from Interlagos Race Track and 8.5 mi (13.7 km) from Paulista Avenue. Make yourself at home in one of the 141 air-conditioned rooms featuring minibars and LED televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in São Paulo? This hotel has 4844 square feet (450 square meters) of space consisting of a conference center and meeting rooms.

Hotel policies

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 25

Pet max weight (per pet) in lb is 55

Only dogs are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately BRL 180 for adults and BRL 180 for children
  • Valet parking fee: BRL 90 per day (in/out privileges)
  • Pet fee: BRL 450 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 450 per day
  • Administrative fee: BRL 14.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

French

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Gift shops or newsstand

Conference space

Fireplace in lobby

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Garden

Health club

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Meeting rooms

Steam room

Sauna

Wedding services

Express check-in

Free wired internet

Wheelchair accessible parking

Assistive listening devices available

Number of restaurants - 2

Conference space size (feet) - 4844

Conference space size (meters) - 450

Number of indoor pools - 1

Number of outdoor pools - 1

Conference center

Valet parking (surcharge)

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Babysitting or childcare (surcharge)

Proposal/romance packages available

Ballroom

Banquet hall

Outdoor furniture

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Food and water bowls

Hotel reviews

9.6
Exceptional929 Verified Reviews
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Cleanliness9.8/10
Service9.4/10
Comfort9.8/10
Condition9.8/10
Neighborhood9.6/10
Amenities9.6/10
8/10
Excellent
Peter, 05 Apr 2025
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Stay was nice and hotel is very well located. Friendly staff. I was expecting more for the cost of the hotel. I was disappointed by the lack of support to Parque Burle Marx that is beside the hotel area. Parque is completely abandoned such an important landmark for Brazilian architectural history.

10/10
Exceptional
Carlos, 31 Mar 2025
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Great property, excellent service

10/10
Exceptional
Jose, 06 Mar 2025
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Best hotel experience in my life. Beautiful, best staff, Hugh room and best ever bed. High recommended

10/10
Exceptional
Juan, 19 Dec 2024
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Magical Stay

10/10
Exceptional
cristiani, 08 Dec 2024
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It doesn't feel like you are in São Paulo. You are surrounded by nature and a beautiful park. The hotel is quiet and peaceful. The staff goes above and beyond to ensure you have a pleasant stay. Excellent pool and gym. Super spacious and clean rooms and the best Michelin star restaurant Jean-Georges is located on the main floor. Please make sure to reserve this restaurant a month in advance. It's worth every penny!

10/10
Exceptional
Cassi Valadao, 19 Nov 2024
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Tudo perfeito e lindo

10/10
Exceptional
andre, 30 Oct 2024
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Hotel maravilhoso, comida perfeita, localização excelente perto de grandes shoppings.

10/10
Exceptional
paul, 07 Sep 2024
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The service mostly.

10/10
Exceptional
Giovanni, 10 Jul 2024
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It was a great experience

10/10
Exceptional
Ho, 30 Jun 2024
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Book with confidence. The staff is ready for world class service. The establishment is very "Four Seasons" like... Not to mention the Michelin dining experience at the Jean Georges, with a very impressive wine list. If you get a top shelf wine, they'll serve in the finest wine glasses and decanters.

10/10
Exceptional
Patricia, 11 May 2024
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Beautiful property. Excellent service. Great security.

10/10
Exceptional
Ho, 10 May 2024
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O Palácio Tangará é um lugar que mantemos perto do nosso coração. Nossa primeira estadia lá foi para celebrar o Ano Novo de 2022. Desde então, comemoramos outro Ano Novo e várias outras ocasiões. Sempre que estamos em São Paulo, escolhemos o Palácio Tangará. E agora, estamos voltando para celebrar 3 anos de relacionamento. Somos muito felizes neste palácio. Enfim, reis e rainhas pertencem ao palácio.

10/10
Exceptional
Ana Laura, 22 Apr 2024
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Amazing place, an oasis in São Paulo

10/10
Exceptional
ilan, 12 Apr 2024
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Very good

6/10
Fair
LUIZ, 24 Mar 2024
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Nice place, but staff are ok. Stayed for a night and woke up to a letter asking to come to the front desk as the pre-authorization value was under what I had spent, even though was checking out that day. Extremely inappropriate considering I had already paid for the hotel and left a pre-authorized value on my card. Seems like they have people that don’t end up paying for what was consumed at the hotel. And had extra charges to my room that weren’t mine. Close to US$200 that I had to ask them to remove from my room. Wouldn’t expect this from a 5-star hotel. Not returning.

10/10
Exceptional
marcelo, 24 Dec 2023
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nice place but they don't respect partnership. I had to ask for an upgrade after my check in - I was already in my room, and after a while , they said there was no available room for upgrade. no discount of 20 por cent in my dinner. I stayed in this hotel for only one night.

10/10
Exceptional
James, 11 Nov 2023
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Paradise in the city

Best stay I ever had in Sao Paulo. I could not find any faults. The staff was "outstanding" in every way, friendly and professional. The property in pristine shape. The restaurants outstanding. I will be going back.

10/10
Exceptional
Troy, 29 Oct 2023
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Fantastic stay

The service at this hotel is exceptional. The rooms are spacious and clean. The food is excellent. Will absolutely stay again. Spa services were good for my partner. We had one issue at check in with one staff member due to a credit card issue but that person was not representative of the overall staff. Very friendly staff and got to know you during stay to provide great service

10/10
Exceptional
John, 05 Sep 2023
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Beautiful colonial style hotel set in tropical parkland. Excellent cocktail bar and superb pool. Well appointed gym. Arrived very early morning and the charming night manager made sure we were in our room very quickly.

10/10
Exceptional
Grasielle, 05 Sep 2023
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The whole place

10/10
Exceptional
Caio, 30 Jul 2023
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Top notch property in São Paulo

10/10
Exceptional
Renata, 17 Dec 2022
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I can’t believe there is an oasis in the middle of the concrete jungle of São Paulo. Unbelievable beautiful, the hotel is just amazing, clean, the amenities are great! The food is amazing, the SPA was perfect and the people!!!! Ahhh the people here are the best! I will come back every time I am visiting São Paulo.

10/10
Exceptional
Michael, 15 Dec 2022
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Luxury Defined

Beautiful property. Extremely comfortable and clean room. Massage was not memorable. Fantastic steam room and spa amenities. Excellent room service and delicious food. I loved it.

10/10
Exceptional
katherine, 26 Nov 2022
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Greatest hotel on the planet

Absolutely beautiful and magically magnificent !!

10/10
Exceptional
katherine d, 18 Nov 2022
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The best hotel i have ever been in in the world!

Absolutely fabulous hotel with kind nice wonderful attentive people taking care of us !!

10/10
Exceptional
Maira, 11 May 2022
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This property is stunning. A green oasis in a residential area in a concrete jungle that is São Paulo. Service was great - the hotel staff was helpful and kind. It is a bit far from Jardins and other neighborhoods, but if you don’t mind a 25-35 min car ride everywhere, you’ll really enjoy your stay here.

10/10
Exceptional
John, 06 May 2022
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Best of the best hotels and service

2/10
Poor
Daniel, 29 Apr 2022
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Pool

6/10
Fair
ARMANDO, 05 Mar 2022
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I like the location around the forest. I don't like you have to make reservations for a dinner.he has too many visitors from outside.

10/10
Exceptional
Stefan, 20 Feb 2022
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Its a oasis in the middle of SP!

6/10
Fair
Gregory, 15 Feb 2022
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Did not get room upgrade and the food was not up to par.

10/10
Exceptional
Meissa, 04 Jan 2022
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Amazing service! Beautiful hotel!

10/10
Exceptional
Gregory, 14 Dec 2021
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Amazing

10/10
Exceptional
David, 10 Dec 2021
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lovely property

6/10
Fair
William, 28 Nov 2021
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Excellent property they need a water softener urgently the smell and taste of the water is horrible

10/10
Exceptional
Michael, 05 Oct 2021
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Amazing property .. staff has attention to detail

10/10
Exceptional
Verified traveler, 09 Aug 2021
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Amazing property with truly well trained personal 5 star personal.

10/10
Exceptional
Verified traveler, 09 Aug 2021
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Wonderful property - will stay again!

8/10
Excellent
Verified traveler, 12 Jul 2021
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Amazing property with well trained stuff. Sadly one male stuff ruined the hotel experience working room service. That member ruined the whole hotel. Each time you try to order room service he says 30min and literally Hugs up. Ones He checks the mini bar he walks around the room screaming with bad attitude. I don’t know what he doing in 5 star hotel. An Untrained Personal like that shall not be working on hotel this level.

10/10
Exceptional
Ana Paula, 08 Jun 2021
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nice

10/10
Exceptional
Verified traveler, 04 Jun 2021
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The most fantastic hotel in São Paulo!

10/10
Exceptional
Verified traveler, 19 Feb 2021
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This is a wonderful oasis in the heart of Sao Paulo. The staff are friendly and accommodating. The rooms are spacious and elegantly designed. Dinner at Tangara Jean Georges is a must!

8/10
Excellent
Verified traveler, 10 Jan 2021
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Excellent hotel in very respect of the word. Staff and property are first class in every respectable word. ** My only gripe, and for me it’s important. I was there to celebrate my birthday. The manager on duty offered me an upgrade at a terrible discount, trying to make it like they were doing me a favor. The General Manager could have done a lot better, as I feel it was an empty offer of kindness. Sad. Does not reflect very well at all.

10/10
Exceptional
Verified traveler, 09 Jan 2021
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It is an Oasis in São Paulo with excellent service and very friendly staff. The hotel facility is really outstanding

10/10
Exceptional
Verified traveler, 16 Dec 2020
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Everything was perfect to the minimum details. Very pleasant stay

8/10
Excellent
Verified traveler, 07 Dec 2020
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Hotel lindo. Mas a equipe, para um Hotel desses, ainda comete muitas falhas.

10/10
Exceptional
Donna, 18 Oct 2020
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This hotel is a fabulous property in the Panamby district of Sao Paulo. It is truly an urban oasis. Rooms are spacious and elegantly decorated. Service is friendly and helpful without being intrusive. The inhouse dining is exceptional. An unexpected treat was watching marmosets from nearby Burl Marx Parque frolicking by the pool.

10/10
Exceptional
Marcelo, 05 Oct 2020
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Excellent service. Awesome property. It is a wonderful destination.

10/10
Exceptional
Verified traveler, 28 Dec 2019
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Sempre muito bom.

Já temos reservas feitas para voltar.

6/10
Fair
Andrew, 03 Dec 2019
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how desperate are you ?

I was told that my room would not be ready until 3pm check-in time which was fair given the hotel's stated policy. I asked if they didn't have any room at all available, even one that was inferior to the room I had booked. I was assured that there was nothing available, unless I was willing to pony up an additional $400 (considerably more than my original room rate). I took up issue with the manager a few minutes later who, miraculously, got a room ready for me within minutes. It annoys me when hotels have an available room, but try to see how desperate you are to get a room immediately. I have stayed here a few times but after this experience will look elsewhere before choosing the Tangará.

10/10
Exceptional
Verified traveler, 29 Nov 2019
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In love with Palacio Tangara, an amazing experience. Excellent staff , great welcome! And the hotel superb.

10/10
Exceptional
Leonardo, 18 Nov 2019
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Outstanding

Amazing place! The room is huge, the view is even better! Staff outstanding!

6/10
Fair
Verified traveler, 21 Oct 2019
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O atendimento do bar e do restaurante e péssimo tudo muito demorado

10/10
Exceptional
Raj, 02 Sep 2019
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The ambience , the layout and the staff attracts me to stay in this hotel again and again

10/10
Exceptional
Verified traveler, 08 Apr 2019
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Superb hotel with excellent amenities. The spa area was brilliant and both the indoor and outdoor pools were flawless. Service was also impeccable.

6/10
Fair
Ricardo, 26 Mar 2019
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Expensive ride to the airport

The hotel itself is amazing. This review has nothing to do with that. My problem is that the hotel severely inflated the cost of a car to the airport. The regular cost of a taxi is R$120. The hotel was charging us R$540 for an English speaker and R$420 for a non-English speaker. They are marking up the price on their clients by up to 5 times. And when we asked what type of car we would get, they responded it would be a Toyota Camry. I understand that there is a mark up for the hotel to use a trusted car service. But 4 to 5 times, that is unfair. They did provide a Benz for the ride, so that made matters better. But they said a manager would be contacting via email to discuss the matter, and no one ever did. Given those reasons, it is less likely I will visit again.

10/10
Exceptional
Verified traveler, 15 Mar 2019
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The restaurants were the best. The service is great too

10/10
Exceptional
Paulo, 03 Jan 2019
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Almost perfect

It’s everything you can expect from a 5 Star hotel plus amazing amenities. Excellent restaurant, very pleasant pool and spa. Rooms are “Vegas sized” and very well decorated. Awesome for both couples and families. If you visiting São Paulo keep in mind that location isn’t great - it’s pretty far from major touristic locations. Also, everything on the hotel is overpriced but if money is not an issue just go for it - I wouldn’t recommend to stay there if you’re not willing to spend about 105 BRL just for breakfast for example. There are beautiful local art spread all over the hotel and it creates special atmosphere for guests. Again, if money is not an issue give yourself this gift and stay at Palácio Tangará for a couple nights. It’s amazing. If you’re just looking for a place to take a shower and crash after touristing there plenty of better options.

10/10
Exceptional
ACN, 29 Dec 2018
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Great atmosphere, staff is very friendly and walk the extra mile to make your experience the best possible. All very new and clean. Excellent food on the pool and on the Michelin class restaurant.

10/10
Exceptional
Andrew, 26 Dec 2018
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Pristine Property, Thoughtful Service

Pristine property with attentive and yet discrete service. Food: 10/10 Service: 11/10 (my wife was sick for two days and we couldn’t have chosen a better place to recuperate) Drinks: 10/10 (in both lobby bar and dedicated bar (pictured)) Pool: 10/10

10/10
Exceptional
Timothy, 30 Oct 2018
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Urban oasis

Arriving at the Palacio for the first time is a breathtaking experience, it is so sumptuous and beautiful, the service is so attentive and the place is gorgeous and the food delicious, it really is an urban paradise, we spent almost the entire weekend in the hotel it is so relaxing with 2 great pools and a fine gym, highly recommended!

10/10
Exceptional
Jan Marcel, 15 Oct 2018
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Extraordinary hotel in São Paulo

The whole experience was flawless, from beginning to end. We even got a room upgrade!

10/10
Exceptional
Bruno, 27 Sep 2018
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Great city escape within the city.

Friendly and helpful staff provide above expectation service even for a five star hotel. Premises and location complete the experience, making you feel out of the São Paulo concrete jungle.

10/10
Exceptional
Oliver, 10 Apr 2018
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The Best Hotel in São Paulo. Very quiet location, awesome restaurant, a little bit unfortunate that the restaurant was booked and no table available for hotel guests

10/10
Exceptional
Verified traveler, 07 Mar 2018
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Excellet option in São Paulo

Very good stay in São Paulo... one of the best for sure.

10/10
Exceptional
JOSE francisco, 11 Jan 2018
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Beautiful hotel, the service excellent

10/10
Exceptional
Verified traveler, 27 Dec 2017
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Fabulous!

One of the best hotels I’ve ever stayed in in my life. Beautiful, super clean and beautifully designed with great attention to detail. Amazing staff.

10/10
Exceptional
Bee Chun Ko, 22 Apr 2025
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Uma experiência maravilhosa, todo perfeito ! Único que não chegou nossa expectativa foi Restaurante Jean George e brunch Páscoa .

10/10
Exceptional
Jose, 13 Apr 2025
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melhor hotel de São Paulo.

excelente estadia. serviço diferenciado. excelentes opções de restaurantes, spa e academia de ginástica. Um local privilegiado, afastado um pouco do grande centro de SP, com muita área verde no entorno, porém com fácil acesso a cidade.

10/10
Exceptional
Manuela, 08 Apr 2025
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Hospedagem excelente!

Viagem excelente com meu marido e filhos. Ficamos encantados com as instalações, atendimento e conforto. Todos os funcionários, sem exceção, são super educados e prestativos. O restaurante é uma delicia e o local em si é muito agradável. Voltaremos mais vezes.

10/10
Exceptional
Leonardo de Oliveira, 07 Apr 2025
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Excelente experiência

10/10
Exceptional
Adriana, 04 Apr 2025
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Perfeito como sempre!

Hotel que vem mantendo o alto padrão de atendimento ao longo dos anos.

10/10
Exceptional
João R, 01 Apr 2025
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Um oásis em SP

Hotel 5* com uma boa infra, serviço e atendimento muito bom. A parte do SPA e academia surpreendem. Acredito que só um detalhe para melhorar, crítica construtiva, seria interessante o preparo do quarto para dormir, por exemplo, fechamento das cortinas. São detalhes que agregam ao serviço, ainda mais de um hotel 5*.

10/10
Exceptional
Antonio, 30 Mar 2025
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Excelente

Hotel sensacional, com excelente serviço, ótimo staff, sempre cordial e atencioso.

10/10
Exceptional
Salomao, 23 Mar 2025
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Um verdadeiro Palacio

Sempre nos surpreende

8/10
Excellent
Gustavo, 17 Mar 2025
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Serviço interno péssimo .!!!

o salão de belezas dentro do hotel, e de qualidade terrível, o serviço que realizei foi péssimo.! Um hotel desse porte deveria ter cuidado com os serviços oferecidos dentro do hotel e garantir a qualidade. Manicure péssima, e além de caríssimo. Não estava preocupada com o valor, sendo o serviço de qualidade. Porém não foi .!!!

10/10
Exceptional
Gustavo, 10 Mar 2025
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Hotel execelente.

Hotel incrível. Final de semana de relaxamento e interação com a família e amigos.

10/10
Exceptional
Eduardo, 06 Mar 2025
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Excelente, uma única crítica é a respeito da TV , muito limitado a opção de canais, tornando muito monótona pra quem está em recuperação, no caso , uma cirurgia. Sugiro uma atualização desses aparelhos.No geral excelente!

10/10
Exceptional
FERNANDO, 05 Mar 2025
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Maravilhosa

10/10
Exceptional
Paula, 21 Feb 2025
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Incrível!

Incrível! Foi um final de semana maravilhoso nessa hospedagem, tudo perfeito. Um agradecimento especial ao Ícaro, quem nos atendeu no check-in , super educado e atencioso conosco.

8/10
Excellent
Rene, 10 Feb 2025
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Estadia incrivel. Hotel lindo, quarto maravilhoso. Resalvo apenas dois ponto fracos: 1. falha na comunicação entre os setores do hotel. Fiz um upgrade na recepçao onde foi incluido o cafe da manha na diaria e a todo o momento fui cobrado no restaurante do hotel, mesmo ja tendo informado que havia feito um upgrade com a inclusao do café na diaria. Ao chegar, informei que tinha vindo comemorar meu aniversario no hotel, mas nao sei por qual razao registraram q seria aniversario do meu marido, que ganhava parabens em todos os lugares que iamos. 2. politica de amenidades do hotel. Mesmo ciente previamente da comemoraçao, o hotel ofereceu apenas 4 chocolates com um cartao posto no quarto (parabenizando meu marido ( e não eu). Da mesma forma que nada me foi oferecido quando fui jantar na data do meu aniversario no restaurante estrelado do hotel. Esperava um pouco mais de delicadeza do hotel, nesta parte.

10/10
Exceptional
Vinicius, 08 Feb 2025
hotel-logo-v2.pngTraveller

O único ponto contra, seria a musica ao vivo do restaurante pátio, poderia ser um pouco mais baixo o volume. O restante foi incrível. Os funcionários, sem exceção, foram muito simpáticos e eficientes. Um paraíso.

10/10
Exceptional
Lucas, 22 Jan 2025
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Estadia foi excelente! Servico excepcional!

10/10
Exceptional
Verified traveler, 23 Dec 2024
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Oasis urbano

Tudo excelente, acomodação, piscinas, spa, restaurantes, amo!

10/10
Exceptional
renato, 18 Dec 2024
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Hotel excelente, com atendimento muito cima TOP

O hotel é excelente. Conheço há alguns anos. Atendimento com educação e cordialidade impar. Instalações no mais alto padrão. Recebemos um quarto maravilhoso, no entanto tivemos um sério problema. Aparentemente o hotel se especializou em casamentos, e nosso quarto estava exatamente acima do salão, tornando o repouso algo impossível. Reclamei na recepção que prontamente nos trocou de quarto, o que diminuiu parcialmente nosso desconforto. Como cortesia recebemos um late check out no dia seguinte, após solicitação. Achei importante relatar essa situação, pois esse quartos com barulho da festa deveriam ser designados aos convidados do evento, e não aos hóspedes que procuram desccansar

8/10
Excellent
Fabio, 16 Dec 2024
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O Hotel é lindo e serviço fantástico. Esperava mais do restaurante por ser um Michelin (comemos do menu a la carte, não degustação). Achei só razoável.

10/10
Exceptional
Eduardo, 03 Dec 2024
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Serviço no feijoada de sábado deixou muito a desejar. Poucos garçons, bebidas demoraram tanto que depois de pedir 5 vezes, desistimos. Já o jantar foi espetacular e o serviço de piscina também.

6/10
Fair
Natan, 01 Dec 2024
hotel-logo-v2.pngTraveller

Não valeu o valor cobrado.

Tinha tudo para ser ótimo. Mas nos colocaram em um quarto em cima da festa de casamento que ocorria no hotel. Já passava das 23h com som alto. Fui perguntar até que horas ia a festa e a resposta foi até as 4 da manhã. Eram 23h30 e eu perambulava exausto de pijamas pelo corredor do hotel para trocar de quarto. Nos colocaram num quarto dito superior, mas nos tiraram a vista para o bosque, nos colocando de vista para a entrada do hotel, onde chegam os carros. Além disso a tv ficava paralela a cama. Ou seja para assistir tinha que ficar com a cabeça torta. O hotel que diz ser sustentável não respeita sequer a lei do silêncio. Ninguem sequer pensou em evitar as reservas do quartos acima do salão. Um hotel no meio de um parque, ofertando o silêncio, só me ofertou o stress. No restaurante, garçons andando rápido de um lado para o outro discutindo entre si. Iam para todo o lado, só não nos atendiam. Tive que pedir pelo Menu 10min depois de sentado a mesa. Quando vinham atender, vinham com falso sorriso. Parecia até deboche. Tinha que implorar para ser atendido. A vontade era de ir embora. A jaccuzzi do spa peca em ser pequena. Os hospedes ficam "duelando" para ver quem entra. É a 2a vez que hospedamos no hotel e em 4 anos não fizeram nenhuma melhoria. Era nosso aniversário de casamento. Nos receberam com um mimo no quarto e muita coordialidade no checkin. Tivemos que manter o bom humor para não ter a noite arruinada. Um hotel lindíssimo e luxuoso que nos deixou em maus lençois.

4/10
Poor
Lorena, 27 Nov 2024
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O atendimento não condiz com de um hotel 5 estrela

O atendimento do hotel não condiz com de um hotel 5 estrelas, equipe mal treinada, atendimento lento e recepcionista com má vontade e zero prestativos.

10/10
Exceptional
Fernanda, 24 Nov 2024
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Impecável

Impecável

10/10
Exceptional
Waldir, 24 Nov 2024
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Excelente hotel, cama e lençóis super confortáveis. Quarto amplo. Amenites da granado. Comida excelente. Café da manhã sensacional. Funcionários atenciosos e cordiais.

10/10
Exceptional
Rodrigo, 22 Nov 2024
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Muito bom como sempre, mas espero ser agraciado com um upgrade em 13/12

10/10
Exceptional
Flavia, 20 Nov 2024
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Uma experiência e tanto.

Serviço impecável, equipe cortês e um spa maravilhoso.

10/10
Exceptional
fernanda, 17 Nov 2024
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Excepcional

Incrível! Ja fiquei várias vezes e todas as vezes são excepcionais

10/10
Exceptional
Otavio, 11 Nov 2024
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Magnífico

Sempre fantástico!

10/10
Exceptional
Mariana, 09 Nov 2024
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Luxo com gentileza e primor pelos detalhes

Aconchegante, lindo, quarto amplo! Amenities da Granado, uma delícia de estadia! Café da manhã impecável, ganhei um brinde de espumante com um bolinho pelo meu aniversário! Pelo aniversário de casamento recebemos um mimo no quarto!

10/10
Exceptional
MARIO FERNANDO, 28 Oct 2024
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Hotel de campo na Cidade

Local incrível, serviço impecável.

10/10
Exceptional
Gisela, 27 Oct 2024
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Hotel impecável

8/10
Excellent
Verified traveler, 25 Oct 2024
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Não se atentam a detalhes no atendimento

Ótima instalação, mas atendimento foi ok, nada de surpreender. O preço da diária não correspondeu ao atendimento oferecido. As pessoas foram educadas mas não se atentaram a detalhes.

10/10
Exceptional
José Roberto, 19 Oct 2024
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Excelente atendimento de todos, especialmente o Elias, que nos ajudou muito com muita cordialidade

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