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With a stay at Palace Downtown, you'll be centrally located in Dubai, within a 10-minute walk of Dubai Mall and Dubai Fountain. This family-friendly hotel is 1.3 mi (2.1 km) from Burj Khalifa and 4.4 mi (7.1 km) from Dubai International Convention and Exhibition Centre. Make yourself at home in one of the 242 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Dubai? This hotel has 18299 square feet (1700 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Green Key (Foundation for Environmental Education)
Professional property host/manager
Pets not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
Arabic
Russian
Bulgarian
Filipino
English
French
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Conference space
Coffee/tea in common areas
Breakfast available (surcharge)
Laundry facilities
Library
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Limo or town car service available
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Wedding services
Designated smoking areas
Pool umbrellas
Free wired internet
Wheelchair accessible parking
Area shuttle (surcharge)
Number of restaurants - 1
Conference space size (feet) - 18299
Conference space size (meters) - 1700
Number of outdoor pools - 1
Shopping center shuttle (surcharge)
Turkish bath/Hammam
Free self parking
Free valet parking
Number of bars/lounges - 1
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Pool cabanas (surcharge)
Pool sun loungers
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Lifeguard on site
The palace downtown … Amazing ….😻
This place is amazing. The view is incredible . The breakfast baffle is spectacular. The pool and cabanas were totally enjoyable. We were upgraded to a suite for being an hotels.com member. I only regret not staying longer….
Service was amazing!
Fab
Beautiful hotel and only negative was lack of soundproofing, was able to hear people downstairs and early morning wake up call from birds.
Hotel is in a good location in the downtown area. It's close to the Dubai Mall and all the restaurants but still remains quiet. Staff are excellent in all areas. Very helpful and attentive, can't do enough for you. Good choice of breakfast and restaurants are good. If you eat in Thiptara you're overlooking the fountain and Burj Khalifa. Lovely stay, would definitely come back
Best service and staff are always available very clean hopefully will see you again Sonia at reception is very helpful
Very clean! Staff is wonderful would recommend
Even though they have rooms available for upgrade they didn't upgrade me. Rooms are old , service is bad
Location and amenities
I had a massage and it was great
I like the place it is so clean
The staff makes the experience great
The Palace Downtown in Dubai offers an unforgettable experience, largely thanks to its exceptional staff. From the moment we arrived, the valet and welcoming team made us feel at home with their warm hospitality. The breakfast staff, in particular, stood out for their attentiveness and genuine care, ensuring every morning started off perfectly. While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.
It was amazing. They corrected my room and enjoyed my stay
Everything was beyong great!
Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Beautiful place!!
One of the best experiences
Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
Very Special place - wonderful location. Will come again.
It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever
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A stunning place to stay right in the heart of Dubai. Dubai Mall at your door step, stunning fountain views, very friendly staff! Just an amazing place!
Highly recommend this hotel
This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
The palace downtown was probably one of my favorite stay in dubai. I have stayed at other hotels before but the Palace has been the best for me. It was an absolute pleasure staying there. The staffs were great and very helpful. It was very close to everything nearby. The access to the dubai mall was best also. Overall, The palace was great and I would definitely stay there again next time!
What can I say, was a magical experience. We had a the fountain facing deluxe room and the views from the balcony of burj khalifa were amazing.
A wonderful 5 star resort within walking distance of Burj Khalifa & shopping malls. Beautiful pool area with a stunning metropolitan backdrop, amazing food with a restaurant on the lake where you can enjoy the fountain show. A truly memorable stay!
Perfect in every way
Convenient location
This place is authentic. It’s not a cookie cutter type 5* experience. This place is unique and it has an authentic feel to the region.
Best location. An Arabian oasis in the heart of downtown.
Great property and location.
Check in was amazing very professional and knowledgeable Made us feel right at home .
Great staff!
We mostly dealt with Osama and Sido and they were both super helpful and accommodating. Having such lovely staff at the front desk makes all the difference. They knew every guest and made sure to make us feel at home. The hotel is super clean and well kept, house keeping staff was very good too. The only problem was the noise level. We were under the impression that it would be double glazed windows. But they weren’t and we could hear the entire fountain show very clearly. Osama was kind enough to offer us a quieter room. The hotel is almost connected to the mall which is great if you’re there for shopping. Time out market is a 2 minute walk so lots of good options to eat nearby. But the noise level in the room from 6:30 to 11:30 is an issue.
Fantastic food, friendly to kids, very clean. However when we tried to let them know we needed to check in early we could not get a hold of them online or via phone. The booking was made via Expedia so maybe that’s why. When we arrived at 6am they let us check in early, but was a bit nerve wracking in the lead up as we had a 14 hour flight. Oh, we booked a kids bed and had to ask for it to be brought to the room, also booked a kids bathrobe but wasn’t there either when we arrived
Excellent hotel in an excellent location. Walkable to Dubai mall. Very convenient.
AMAZING VIEWS
Amazing stay Best views
There is almost nothing about this hotel to dislike. Palace provides all the things that business or pleasure traveler would wish. Just ONE suggestion: there are two coffee tables in each room but there is no desk for business guests to sit and work. There is space for it. Just needs to replace a table with a desk and add a chair.
Great hotel with the perfect location right next to Dubai mall and Burj Khalifa.
Great place
Wonderful stay
It was a wonderful stay in every detail, starting from the reception with Mr. Shahab, who welcomed us and facilitated the check-in process, through all the hotel staff. Thank you. We will definitely come back to you.
Great location,excellent hotel,great staff. Highly recommend.
The staff was amazing
Excellent hotel great location
Property was lovely. Perfect location if spending a few nights. Staff was so welcoming. We had just come from a month in Africa and had just casual clothing….. not a problem. Unpretentious
Amazing property excellent location. I received a room upgrade do to my Expedia vip status. I greatly appreciate it thank you very much. Highly recommended this hotel.
Best 5 star hotel I have stayed for a long time. Impeccable presentation and cleanliness. We loved the diplomatic suite 605. Beds were super comfortable to put even the insomniac to stupor. Staff very polite and every thing you request was promptly catered. Walkable to Dubai mall within 50 meters so you can shop till you drop. We just lived the property and will definitely recommend this hotel to others.
Amazing hotel and servic
Excellent hospitality.
I had a great stay at this property.
Superb from beginning to end
By far the best hotel I’ve stayed at in Dubai. The service was superb from the valet to the concierge counter. I love how attentive everyone was to me. Alhamdulillah!!! It was worth every penny I spent!
Everything was perefct
Great property. Great location. Excellent service
Maje tic
Majestic place
Walkable to dubai mall and near by restaurant
This is a great hotel. The name is perfect! I was treaded like royalty. Everyone is so welcoming, friendly but very professional. So many of the staff make sure I have all I needed. Special thanks to Kadek, very sweet and helpful girl. I can’t wait to go back.
Best Hotel
Great location, opposite the Burj and next to Dubai mall. Staff were very friendly and helpful . First night a bit noisy but rest were all good. Would def stay there again
AMAZING location, facility, staff, and room!
The place
An amazing location!!!. Connected to Dubai Mall, Burj Kalifa and fountain view. My ground floor room overlooked the lake with incredible all rounds views including most of the fountain show. Food overall, breakfast buffet notably was outstanding. Best of all was the people, from reception, housekeeping, restaurants, lobby area, they all went out of their way to give us impeccable consistent service. A special note to Husain from Tours for kindness and Rakesh from breakfast.
I always look forward to staying at this fabulous “palace”. No other word can describe this property. It has maintained the unique Arabic feel whereas all the new glamorous hotels try to outdo each other. The Palace doesn’t need to , it’s just perfect
Great location! There is a strange odor in the hotel rooms and it smells almost moldy/wet which ended up being the only thing we didn’t like. Our first room smelled very strong of it so we immediately moved. The second room smelled of smoke when we walked in (non smoking rooms but people smoke on their balconies and it blows back into the room they said) the third room was much better! After the first day the strange wet smell permeated it too. They use a lot of air fresheners so it makes me think they’re aware of it. Dubai is humid and this hotel is located by the fountains which may contribute to it but it was a negative for us. We were only staying 2 nights and leaving at 4am the 2nd night so we just dealt with it. The positives: The location is stellar. The staff was EXCELLENT especially Osama at check-in. We dined looking out at the Burg Khalifa and watching the fountain shows. The pool was excellent and well serviced. I got a follow up call regarding the room & was offered breakfast which shows their level of care! 5 star service and location but only 4 star rating because of the smell.
Disappointed
I had an awful experience during my stay at your hotel. The call centre was absolutely incompetent and unhelpful. The room services provided by Reem were terrible and unprofessional. The overall quality of the hotel is far below what the price I paid. This stay completely ruined my weekend. I am extremely dissatisfied and disappointed.
Was my second time staying at the hotel Amazing staff great location good breakfast would highly recommend
amazing staff loved everything
Great hotel and wonderful area. The only gripe is that the pillows are not comfortable and the room is too humid. I didn't receive any Vip benefits as well.
Perfect service from beginning to end. The location is unbeatable.
Wonderful stay!
HIGHLY recommend this place.
Incredible location, beautiful property, excellent service
Nice lobby, room looks like motel style and needs updating, pool area needs updating too.
Perfect hotel
There was an event across the lake for the Chinese new year and I requested a room change as it was too loud. Unfortunate but hotel responded with a suite which was too big but at least not noisy. Breakfast buffet was great and view over pool and to khalifa was awesome!
It was good
It’s was noisy by the pool and speakers
Outstanding staff and beautiful property with excellent location
Too noisy at night
Wonderful
absolutely loved this place. We will go back to this place. The service, the cleanliness, the staff.. everything was on point. I left half of my heart there.
best Hotel at Downtown
The best staff, best location and best view on the fountain with the best hotel with access to Dubai Mall
Extraordinary experience. Probably the most responsive and attentive staff we have ever encountered. The food choices were first rate. Especially the buffets. Location is ideal for shopping and exploring the downtown area. Room was clean well appointed and spacious. We opted not to upgrade and had no regrets about that. We will never stay at any other hotel in Dubai.
We really enjoyed our stay. The service was great and I particularly enjoyed the comfort of the bed. We will definitely return and recommend it to friends.
The staff is really helpful and polite. We like its location and the walk ways.
Perfect
Spacious clean rooms excellent location overpriced
Superb location
A superb location for the downtown attractions
amazing amazing , the costumer services is super thank you Marwan the concierge , thank you yousif and osama front dicks
Close to Dubai mall. Gym is good. Reception, cleaning staff breakfast staff all friendly with positive energy
Our five day stay at the Palace Hotel Downtown could not have been better. Situated by the Dubai Mall, with a front row seat for the Fountain View, it was our base for getting to know Dubai. Service Staff exceptional, friendly and efficient. We fully appreciated the attention to detail throughout the property. The comfortable king size bed with the superb bedding was a welcome retreat after busy days in this unique and vibrant city.
Nice Hotel and Recommend to Friend Visit Dubai
our stay was great. the location of this hotel is excellent. it's in the walking distance to Dubai Mall, Burj Khalifa tower. We booked a fountain view room. However, you can only see part of the fountain. but overall it's not bad at all.
a
Hotel very well located, near of touristic attractions, shopping and restaurants.
Excellent location, full of shopping, attractions and restaurants around the hotel.
Bad hotel
Amazing service and location Highly recommend
The stay was very comfortable. This was my third stay and service, safety is always good. The staff in restaurent were also very friendly, Ganesh and others did good service in restaurant. Only one recommendation wound be more items for vegeterian
It was an awesome holiday. Completely safe and secure. Reslectable and wonderful.
Never felt so pampered in a hotel 🙏
After staying at the Palm Jumeirah for beach time, I had to go see Downtown Dubai and staying at the Palace was the PERFECT option for accommodation. Not only it's in the middle of it all, but it also has the most delicious beds and a real 5 stars service, I felt graciously pampered during all my stay. Thank you to everyone at the Palace, will be back soon ❤️
James the night manager
James made our stay amazing! Even if we checked in at midnight, he was cheerful and showed us to our room. He showed us where the bar was and we had an excellent humuus as a midnight snack. The lobby and the rooms have a signature fragrance that just made our stay so lovely.
I absolutely loved this place! Highly recommend. Staff is wonderful. Walking distance to Dubai mall. Amenities are great. Loved my stay!
Accessibility to Dubai mall is great