Oaks Queenstown Club Suites

8.4

Excellent

1002 Guest reviews

8.4

Excellent

1002 Verified Reviews

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Cleanliness8.4/10

Service8.0/10

Comfort8.6/10

Condition8.0/10

location8.4/10

Neighborhood8.6/10

Value8.4/10

Amenities7.8/10

Super mediocre hotel. The photos do not look the same as what I got. Misrepresented and very disappointed. Was promised a lake view. Got a view of the stairs instead. The carpark is also super steep. If I had known that they would give me a room without a Lakeview I would not have booked here.

Hotel room misrepresented in the photos

The photo of the room I booked was nothing like the room I was provided. It was dark and the fixtures / decor where not of the same room. The supervisor, realising this, provided me with a refund and I stayed at a different hotel. So thank you to the supervisor for doing that for me

Great Place to stay in Queenstown

Great location and overall facilities we good. Thought that it maybe time to upgrade some of the technology (TV's) as they are old and no Air Con maybe an issue in the summer. But in winter its perfect , Gas Fires are great and views are excellent too. Staff were great at the front office. Very helpful. relaxing 20 minute walk into town .

Beautiful views

Staff were very helpful and the views were fantastic. Great position.

Was very quiet as we were close to the road. Blackout rooms meant we could sleep forever. Fire place and spa was a treat after along day skiing. Would love to go back asap.

The Reception team were wonderful The view from the apartment - was amazing The apartment was spacious

Our favourite accomodation on our 10 days in New Zealand. There was a little mix up with keys but staff quickly fixed issue. Room was very clean, spacious, beautiful views of the lake and the fire and heating was wonderful. Daily servicing of room was excellent and staff lovely. Will recommend the 2 bedroom lake view to friends and family.

The view was great but the toliet seat was broken and slid around the cuboards did not stay open and they lifed upwards the shower head did not stay in place jept dalling downwards The drive way is tricky and very steep which is a bit scary in the ice and snow On the plus the room was spacious we were in a 2 bedtoom apartment but for the cost would not stay again

Amazing property and hospitality 🌟

Will be returning

Amazing view and very attentive staff We also got an upgrade to a larger with kitchen Lots of parking space and great location too

The view they show is not necessarily what you will get. We were underwhelmed upon walking into our room how bland it was. The staff however, are excellent. Good walking track at door, and free shuttle bus into town and back if you want to dine out.

This suite we had exceeded our expectations and we just didn't want to leave after 4 days. The view we had to the lakes and mountains was just amazing. The walk trails at the back of the Oaks were easy for us to get to and make our into town or to just take a lovely stroll along the water. We always felt safe (travelling with my two daughters this was a very important factor to me). We would definitely stay here again and I would highly recommend :).

Location and views for this property are perfect. The rooms are absolutely lovely and the overall layout of the inside is amazing. Loved every bit about my stay. The team are friendly and super helpful. Parking is a bit tight if you have larger vehicles, but is manageable. Highly recommend and will definitely be staying here again

Great views, clean and tidy. Our suite needed some TLC. Curtains were frayed, marks on the carpets, no fans in the bathrooms. There is no coffee making facilities and the restaurant at the neighbouring hotel was closed so really could use a Nespresso machine or at least a plunger with fresh coffee for the price!

Spectacular views, well equipped apartments

Great property. Only complaint is difficulty of getting to rooms with suitcases... stairs must be navigated from 9th floor entrance to access elevator, which descends down hillside to rooms. Should install a ramp from car park to elevator lobby.

Great views and lovely walk into town. Used their shuttle service whic is complimentary as well.

Great views

Already did a review for this Apartment was amazing with amazing views Had 2 bedrooms but only used 1 Great view and balcony Have stayed there before and would do again

Great place to stay in Queenstown. Only a 20min walk along flat ground into town. Beautiful views and a very quiet location. Will definitely stay here again when we visit next.

The parking was tricky and scary. Mirrors needed to see who was coming on the one way ramps! No coffee press and tea and coffee available was not to our liking Did appreciate having an electric fan

The property was amazing. Great location. The only problem was lack of A/C, the second bedroom away from the windows was extremely hot at night.

What an incredible view! Loved the large patio and large doors opening to it. Reception desk staff were extremely friendly and helpful. Furniture and decor was dated but functional. The space worked well for our family.

Totally overpriced, facilities are old, broken and unfixed. The balcony is totally non-privacy.

Stayed this hotel one and a half years ago with 2 bed room lake view. the room condition was excellent with stunning views. however, this time the property condition looks a bit running down.

Great stay. Beautiful view. Need a car to stay at this property.

Great location. Stunning views and very comfortable. Bus stop directly out front.

Lake view

Lovely location. Good to be out of the busyness of Queenstown central. Peaceful!

To reach the rooms on the river is very hard to get.

Great views, large spacious room, free shuttle to town. I would note though it says check in 24/7 but they close at 8pm as a heads up.

Great location and excellent property

We loved our 2 bedroom with lake view… quiet neighbours and other guest were very nice. But would have liked a private spa option and the tv needs to be upgraded, really needs a smart tv in the rooms. Other than that, the views were amazing

Great location, outdated furnishings

Great location! We were upgraded to a one bedroom unit. It has full equipped kitchen with dishwasher, oven, cloth washer and dryer. However, the furnitures were outdated. Fireplace didn’t work. Not enough outlets for the electronics. Bathroom not well maintained with mildew on the shower walls.

Great location and scenery stunning. Staff weee very friendly v easy to get around

Stunning views in Queenstown

Stunning location 15 min walk from the centre of town. Amazing views, large spacious apartment with everything we needed. Clean, comfortable and nice, friendly, helpful staff.

booked two room but it were all worst room at hotel.

The accomodation was amazing and a great set up for families. Loved the location and the view was amazing. The 3 bedroom apartment had everything you needed and was super spacious. Comfy beds, warm and cosy. Would definitely recommend this to family and friend and will definitely be back.

Helpful staff and a great location with a short walk into town along the lakeside

The photo of the room was misrepresentative. The kitchenette was inadequate. The heating was poor. The drain in the bathroom basin, which you have to wash your dishes in, did not drain. The WiFi did not reach the room. There are a lot of accommodation options in Queenstown if you book ahead. We won't be choosing this one again

Average...

We had the hotel deluxe room, there were stains on the wall which we didn't really mind but maybe having coat hooks at the back of entrance door would be immensely useful. Bathroom tiles were cracked so we had to stand in a way that would dodge the crack. Overall was very average unless you upgrade to the more expensive ones.

Shortage of staff is obvious and starting to look run down on the outside

Brilliant stay. Will definitely stay again

We enjoyed our stay a lot. We booked a lake view 2 bedroom suite. The Queenstown lake view was amazing. The suite was very nice and very spacious. It was clean and condition of the room was very good. The hotel has indoor parking and we were lucky to have our room located on the same floor of the car park. There was one glitch during our stay. The electric fuse system in our room was very sensitive, and it tripped during our first night meaning that the heater was out. We called reception at about 9.30pm and they were able to arrange another room for us to stay right away. They dealt with the issue very promptly and didnt affect our very high rating for this hotel.

Property has amazing views & is in a great location. However was disappointed with the amenities and found the bed very uncomfortable.

Views are stunning! Rooms was cold and neighbours through a party each night. Staff are very friendly. Very minimal cleaning service (no bed making - not advised until at the property).

Stunning view. Lots of room. Walking distance to town. Easy access to public transport.

Great Stay! Staff are very friendly and accomodating, beautiful views from the reception & from our balcony, spacious rooms and the best part was the free shuttle service to and from town which added so much value to our stay. Only things I would mention is to be mindful of accessibility as it is on a slope / overlooking the lake. There is a sloped driveway to the reception OR stairs through a side door at the top of the driveway. The bed was also a little stiff for our liking however was not the be all and end all. We would definitely stay here again!

Lovely apartment, perfect location. Only critism was the TV was quite old - could have donwe with a better one.

the room was huge and view was great. outdoor area and easy access to walking tracking into queenstown was fantastic. the room had almost no decoration and i could hear the family next door through the walls.

2 bedroom, 2 bathroom apartment with spa pool. Stunning view, massive balcony with outdoor furniture. Quiet in terms of traffic noise even though I was close to the road. Well fitted kitchen. Gas fire. Bathrooms very small but very high quality. Large leather L shaped couch. Small dining table. 20min walk into town along waterfront

Wonderful stay, thanks

Great location with lovely views across the lake. Had everything we needed and was very comfortable. Would stay again.

Gorgeous views and the lower side of the road means no roadnoise pn the big decks

Wonderful views of Lake Wakatipu and close by Uber, to all the nice restaurants in Queenstown.

A lovely spacious apartment with amazing views and friendly helpful staff

Great Views

We stayed in a Lakefront Spa Unit which is considerably more expensive. The Room was large with everything you need including a washer and dryer. The condition was OK. It has a huge deck out the front and a 4 person spa pool. If you really like a hot spa then the extra is worth it. Te gym was small but adequate for my needs.

Was booked in for two nights. Only stayed for one. Didn’t sleep at all had the people staying next to us banging on to joining door all night. And when we told the people at the counter about our experience they pretty much told us it was our own fault for not ringing the caregiver in the middle of the night. We didn’t get out money back for the night we didn’t stay and still waiting to hear back from the manager that we were told would contact us. Never staying here again

Great place to spend time with friends

Good property with nice view, spacious apartments. It was difficult to find the property, needs a bigger signage. In the bathroom there is no tray or shelf to put the the amenities except on the floor, other than that we enjoyed our stay.

The views from roon

Amazing views, great family sized apartment. Had everything we needed.

Nice place and beautiful view.

Was nice views and clean

Great location, spacious and gorgeous views with all the necessary amenities.

Beautiful location, friendly staff

The view was great, clean n tidy. Some broken lazyboy chairs could do with updating.

Stunning view!

Access is good off the Frankton-Queenstown Rd. Location to the CDB is good. Great views of the Remarkables and Kelvin Heights. Facilities are really good. Access from the carpark to the rooms is undercover, so great in all weather.

We liked the location and the set out of the room. It was modern and clean. We did not like the noise that came through from the room next door. The group was not particularly loud but they were a group of young people and we could hear every word of their conversations. This may have been made worse by the adjoining door between the rooms. There was very little sound proofing and we were just lucky that they went to sleep about 10.30 or we would have had no sleep ourselves. We couldn't complain about the noise because they weren't being unreasonably loud - there was just really poor soundproofing.

Great location and great room

Great views and plenty of space for 5 adults.

Needs improvement

Bedrooms both had nice bathrooms, main bedroom was spacious, comfy beds. But lounge furniture was dated & tacky and wasnt a relaxing place to sit & carpet looked really old & dirty.

We had a two bedroom apartment. Good size for a family of 4. Stayed for a week, very happy with our stay. It would be great to have an obvious sign to the resort.

Great property with spectacular views!

Great property with beautiful views of the lake and snow-capped mountains. The property is about a 20 min walk to the centre or a little longer if you follow the path along the beautiful lake. My family of 5 split our stay as we headed to Doubtful Sound in the middle of our trip for a couple of days. The first two nights we stayed in a 3 Bedroom Lake View Apartment which completely exceeded our expectations. The apartment was the largest we had ever stayed in with a huge living space, 3 bathrooms and fireplace that kept the apartment warm and cosy. Our second stay was in a 2 Bedroom Lake View with Spa and was supposed to include a rollaway. On arrival we were advised the rollaway was unavailable but were offered a second room at no additional cost which was not a problem for us given we have adult children. The 2 bedroom apartment was much smaller in size but offered the same incredible views and would have probably been a little too cozy for 5 adults....however given it had a spa we would have been more than happy to all bunk in given how much we loved jumping in at end of the day! The property also has an hourly shuttle facility into and out of the centre which we used on a number of occasions. This is a great property, well maintained, terrific staff and we would all love to revisit in the future!

It was spacious, clean and had an amazing view. It was a bit disappointing with such an old technology tv. We couldn’t even use our chrome cast as they have the two step internet log in which meant chrome cast couldn’t do it. That was a shame as cold at night and would have been nice to use the fire and watch some decent telly.

A nice location with a view over the lake. We appreciated the apartment's large floor area, self-contained facilities and sauna.

The views were stunning, spa was a great feature

the heating was good especially the floor in bathroom. But generally the room had a tired look. the kitchen cabinetry was showing the age of the units by beginning to delaminate.

Staff failed to communicate with us after discovering food items had disappeared from our cupboard which we discovered when we were back home. Only answered emails when pressed and never got back to us or rectified the issue

Beautiful views, lovely gas fireplace

We will be back!

We stayed in Room 902, a two bedroom two bathroom lake view with spa. The balcony was HUGE and the view was INCREDIBLE. Quiet too. I can't praise it enough. They had a free hourly shuttle to and from town, but we had a hire car and the drive was 5 minutes and we found parking easy.

gas fire in lounge. Did not like the access down to the car parks. Always kept my fingers crossed that we did not meet any vehicles coming down or up. Should have lights red or green like the Boulcott Suites in Wellington. With that system you would only have 1 vehicle going up or down

Convenient as they had a free van running into town regularly

Nice luxxurious suit with a lot of space, very beautiful views. It has got everything in it what you can need. Very clean and tidy, good service. Thank you.❤

Amazing views

Have stayed here before and love the view. The location is also good although there wasn’t much signage out the front so we did drive straight past. The toilet seat was broken but as we were there for just two nights we didn’t mention it.

The view was excellant location ok,and all facilities fine.

Fantastic view from the room but no privacy from the other rooms. Friendly service. A bit far from town

Have stayed at the hotel before and enjoyed it so chose to stay again and opted to upgrade to a deluxe room as a treat. We were unfortunately disappointed and found

We had a amazing day here , will definitely come back! We got a free upgrading and private balcony for our anniversary. The staff at reception is very nice and polite. The view is worth the price! The bed is big and comfortable, normally I am not comfortable with the hotel bed as some of them are too soft. Clean and tidy. Can’t be more happy with this hotel!

Very nice hospitality, clean and tidy room and best view of lake and mountains. 5 out of 5

Love about the lakeside and mountain view and location was close to town centre which makes lots easier.

Stunning view from balcony. Nice spacious apartment. Balcony furniture needs cushions. Utilities starting to show their age. Overall very nice place.

The room has great view, bed was made daily which was good. The place was pretty full on our first night so we were not able to get any on-site parking.. We ended up having to park on the next side street which was more 15 minutes walk.. Would have been good if this was verbally advised to us when we checked in😕

The room wasn't ready when we arrived at 14:00. We had to wait until 15:00 to check-in. Daily room servicing wasn't completed until 17:00. On day 3 I asked for the room to be vacuumed and when I returned it hadn't been done and never did in the 6 days that I stayed there. The staff were friendly.

I liked the view from my room. My room had a balcony to enjoy the beauty of the nature. I am really happy with them.

Awesome comfy roomy great service amazing view from room

Convenient for town. Free parking excellent. Lovely reception area . Hotel room we stayed in tired, dark and needed a facelift

My experience staying at Oaks Club Suites was amazing, we had a lake view apartment suite which was the perfect spot for scenic mountain and lake view. Definitely will stay here again next time we come to visit.

The room, (cheaper version for our short trip) was a lot bigger than we expected, clean and tidy and still had a view of the lake and mountains. Short drive or beautiful walk into town. Peaceful and quiet, Cleaning team was great, Every time we went out for the day on our return the room had been tidied and shower room cleaned and towels replaced Thanks Team.

Friendly staff, beautiful room, stunning views and great location being only a 20 minute walk in to town.

Property was very nice great outlook staff were good and I found it nice and clean

Nice location. Quality apartment. Great service. close to everything.