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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Novotel Shanghai Atlantis, you'll be centrally located in Shanghai, within a 5-minute drive of The Bund and People's Square. This hotel is 16 mi (25.8 km) from Shanghai Disneyland© and 3.2 mi (5.1 km) from Yu Garden. Make yourself at home in one of the 303 guestrooms featuring minibars and Smart televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Shanghai? This hotel has 5167 square feet (480 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 6:00 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-out is available

Important information

You need to know
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
Special Instructions
Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 133 per person
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

Russian

Malay

Japanese

English

Chinese (Mandarin)

French

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Conference space

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Express check-out

Limo or town car service available

Meeting rooms

Wedding services

Express check-in

Designated smoking areas

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 4

Conference space size (feet) - 5167

Conference space size (meters) - 480

Number of indoor pools - 1

Free self parking

Computer station

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Babysitting or childcare (surcharge)

Banquet hall

Hotel reviews

8.4
Excellent652 Verified Reviews
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Cleanliness8.6/10
Service8.6/10
Comfort8.6/10
Condition8.2/10
location7.4/10
Neighborhood7.4/10
Value8.2/10
2/10
Poor
Yumi, 18 Oct 2024
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No control over air conditioners, and the room was hot like a sauna. The phone in the room was also broken so we needed to go down to the front desk to ask for help. The staff in the reception could not speak English at all. We asked to lower the temperature of the AC but they came to our room to open the window instead. The room was above the 30th floor and they just opened the window and there was no screen door or anything. We had such a difficult time staying in this hotel. The location was not good either. You need to either take a cab or change trains a couple of times to get to most of the tourist spots. I would recommend not to choose this hotel if you are going to Shanghai for sightseeing, especially for those who does not speak Chinese.

10/10
Exceptional
Yauheni, 28 Sep 2024
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All was good. Nice city view.

4/10
Poor
Paul, 06 Jul 2024
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The hotel is very old. The bathroom was full of mould around the tiles and the silicone in the shower. The floor in the rooms were visibly dirty and required vacuuming. The indoor pool is extremely outdated.The staff were lovely and helpful.

10/10
Exceptional
Jeanne, 19 Jun 2024
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Excellent!

6/10
Fair
Jenny, 20 Apr 2024
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Friendly and helpful staff. Hotel is a bit old - needs to upgrade

2/10
Poor
Vinay, 12 Feb 2024
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Stay clear of this trashy hotel

Hotels.com is getting worse by the day. They are recommending hotels which have no standard. I tried phoning this hotel as well as contacting them by mail and could never get through. I then contact hotels.com because I could not travel as I was sick and they could not get through. What a joke

10/10
Exceptional
Guido, 06 Jan 2024
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Great Hotel, Noisy Elevators

It was a great hotel; however, the pool was not open. That was a major disappointment. The administration should do something about the sound produced by the elevator ducts. There is a constant humming sound coming from them. The poor front desk people must deal with that sound all day long. Perhaps a set of extra doors separating the aisle would be enough. The administration of the building should think about their employees, too. The restaurant dinning service was not good for the prices. Service was fine, but should be better.

4/10
Poor
ALEXANDRO, 29 Aug 2023
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Everything was very good, except for the bad conditions of the bathroom and all the mho in the shower.

10/10
Exceptional
CHAU, 14 Jun 2023
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2nd time staying in this hotel. Happy with the service but the swimming pool and fitness room were closed during my stay.

6/10
Fair
Giuseppe, 03 May 2021
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No AC, Very bad Wi-fi

The Hotel its nice but it was not a nice stay: 1) we had two room and we find out that The AC was not working, because they said was still cool outside and they offer to open the windows #!!@. 2) The Wi-Fi connection was unbelievable slow and from some device I was not able to connect at all. 3) they claim they have a Wired internet connection but in both rooms the hub where you should connect was not connected to anything and there was not power cord attached to it. 4) of the 3 elevator they have only 1 will work (they alternate them) that will result in awfully long wait time for the elevator to arrive at your floor and many stops in the elevator before you get to your destination. I can list many other problem (swimming pool, breakfast and so on) but I don’t think will be fair for the people working there, because most of the hotel stuff has been very nice and I just hope that the management fix all those problems, because if they do this hotel will be a very nice one to choose, I have been there twice already, hoping that will be improved this time but unfortunately was worst.

10/10
Exceptional
Verified traveler, 05 Oct 2020
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I’d stay here again

The service here is wonderful. Used the gym daily and pool is in full service. Enjoyed taking advantage of their room service special. You can also get food delivered here too. Room is spacious and people are friendly. 5 min walk to Pudong Ave. Station and about 20 mins to Century Park Station

8/10
Excellent
Verified traveler, 27 Sep 2020
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Good location and good view. Easy to access and clean

8/10
Excellent
Verified traveler, 09 Mar 2020
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A standard International brand hotel

This is for a business trip for our company, basically, the room is good and spacious, however, the air conditioner did not function very well. Verity choices for breakfast, local style, the international style also have. The hotel also arrange a chef to make the fresh egg, noodles & etc

10/10
Exceptional
fabio, 04 Feb 2020
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safety, location, quality, price vs infrastructure, great restaurant with live music in the 50th floor, also great food international options in the 2nd floor restaurant.

8/10
Excellent
Charlotte, 03 Jan 2020
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Nice hotel

The view was anazing

10/10
Exceptional
KAM, 01 Jan 2020
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Good location with convenient food and transportation.

10/10
Exceptional
Verified traveler, 25 Nov 2019
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Awesome views of the Shanghai skyline from above the 30th floor hotel rooms

6/10
Fair
Zed, 11 Nov 2019
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Great staff. No ac, room sweltering hot in autumn. Otherwise lovely.

10/10
Exceptional
Verified traveler, 04 Oct 2019
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Very clean and smells good. The crew are very helpful. The foods are good too :)

10/10
Exceptional
Verified traveler, 21 Sep 2019
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I got upgraded to room with terrific view. Room was in great condition. Breakfast was fantastic.

10/10
Exceptional
sudarsono, 16 Sep 2019
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very good room

1. room spacious 2. it has bathtub 3. bed comfortable all are perfect

8/10
Excellent
Verified traveler, 15 Sep 2019
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Very nice and pleasant place, I like that and offer it

10/10
Exceptional
Verified traveler, 19 Aug 2019
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a superb hotel is located at the heart of the Shanghai financial centre, the Lujiazui area.

4/10
Poor
Verified traveler, 11 Aug 2019
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Staff wasn't helpful to foreigner..... Concierge not friendly enough to take bag to a cab.. Food downstairs

8/10
Excellent
Chui Fan, 26 Jul 2019
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A warm return

long time not been in this hotel as most stay in the other side of Shanghai in recent years. This time to Novetel Shanghai Atiantis is very warm.

10/10
Exceptional
Verified traveler, 24 Jul 2019
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I have stayed here in the past and I love this place. Why, well while the staff are friendly and proffesional they have a little informality about them that makes you feel relaxed and welcoming. Brilliant!

2/10
Poor
Venogen, 22 Jun 2019
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I do not recommend staying here.

There was a bad smell on the entire floor. The carpet was peeling from the floor. The breakfast was gross. It’s a 2 star hotel not a 4 star hotel!

8/10
Excellent
Verified traveler, 19 Jun 2019
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The USB charger port was not working. It is within walking distance to a Metro station in some rooms have a pretty good overall distanced view of the Bund and the Pearl Oriental TV tower

8/10
Excellent
Jz, 10 Jun 2019
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Location and room view are good. Room space is a little small. Room service is good. Local free smart phone with free 4GB data is bonus. But front desk didn’t tell until we found out by ourselves.

6/10
Fair
Victoria Suzanne, 01 Jun 2019
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Facilities quite worn. Location not accessible to amenities. Lots of construction works in the area.

10/10
Exceptional
Verified traveler, 19 May 2019
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Staff were friendly and professional hotel was clean and smart The food top rate, gym and pool lovely Great time

8/10
Excellent
Kanit, 07 May 2019
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Good

4/10
Poor
Verified traveler, 02 May 2019
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Customer service by management sucks

The hotel was clean and nice as well as the staff but I accidentally booked the wrong night and they refused to help me change nights. The restaurant on the top floor was disgusting and made me sick. It takes a long time to get there from the airport. Skip it

8/10
Excellent
Scott, 02 May 2019
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Nice quiet hotel good breakfast

I’ve stayed here many times this is my go to and Shanghai is comfortable quiet good breakfast has a swimming pool and a hot tub

10/10
Exceptional
Lim, 30 Apr 2019
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Staff are friendly n helpful. Always with a smile to help us

8/10
Excellent
James, 27 Apr 2019
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Decent place to stay in Shanghai

Comfortable hotel with good breakfast.. Comfy bed and good shower. I had a larger room but it had a small window so not too much natural light during the day. Smaller rooms may have bigger windows.... Staff were all very nice and helpful. Pudong Avenue is under construction for a new Metro line at the moment although the road is open. Its a 500m walk to the nearest Metro stop

8/10
Excellent
Sim, 26 Apr 2019
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It is a nice hotel, room is clean and nice view if you have a room facing the city. Location wise abit out of way, night time will be very quiet.

6/10
Fair
unanimous, 24 Apr 2019
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the hotel is a bit far from underground station. Breakfast choice quite good.

10/10
Exceptional
Verified traveler, 21 Apr 2019
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The staff is amazing at this hotel! Everyone is so helpful and friendly. They are very accommodating and made our stay at Novotel wonderful.

10/10
Exceptional
Verified traveler, 13 Apr 2019
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Nice hotel, centrally located

I enjoyed my stay very much.

8/10
Excellent
Verified traveler, 13 Apr 2019
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Five star services.

I am impressed by the attentiveness and high service level of the staff. Requirement is attended almost immediately. The room is clean but is showing obvious signs of wear and tear. Take for example I noticed that the carpet on near to the door is disaligned already and dust is trapped at the corner. The bathroom needs a face-lift too. Good Sound proofing has always been a problem for most hotels. This hotel has the same problem. On the first night I was startled by the slamming doors in the middle of the night. Then there was some noises from the ceiling. Hopefully this can be improved by doing some renovation works.

8/10
Excellent
Verified traveler, 12 Apr 2019
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Weekend in Shanghai

The room was on 34th floor, good size and had fantastic views. Disappointed with Art 50 Revolving restaurant. Food was not up to standard; lacked variety and overpriced for what was provided. Advertised as free drinks but did not include alcoholic drinks. Breakfast was good.

8/10
Excellent
Naeem, 07 Apr 2019
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Very good

10/10
Exceptional
Verified traveler, 23 Mar 2019
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Loved everything about the hotel. The staff were fantastic. Will stay there next time

10/10
Exceptional
Denise, 14 Mar 2019
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Birthday surprise

This hotel blew me away. I was staying there on my birthday but I really had not said anything to anyone at the hotel about it. When my husband and I got back to the hotel that night, to my surprise, the hotel had delivered a cake, candles, plates and silverware. Wow, just wow!!!

8/10
Excellent
stephen, 08 Mar 2019
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Solid hotel

Stay was good staff very helpful

8/10
Excellent
Kam Hoi, 03 Mar 2019
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Nice hotel with nice staffs

Nice hotel with nice staffs.

10/10
Exceptional
BenWong, 26 Feb 2019
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Room is clean and comfy with great city skyline. Staff are friendly. Food is nice and surprisingly not expensive.

10/10
Exceptional
Verified traveler, 26 Jan 2019
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Really great hotel. Close to public transport. Great staff especially the concierge. Knows all the place to shop. Good breakfast buffet with variety

10/10
Exceptional
Verified traveler, 02 Jan 2019
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Close to the Metro and supermarkets. Hotel staff are friendly, courteous and smile warmly towards guests. Truly enjoyed my stay at Novotel Shanghai Atlantis!

8/10
Excellent
Verified traveler, 12 Dec 2018
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Overall, the experience is excellent except a few pointers to highlight. First, none of the requests that were put up during the booking were fulfilled, wondering did Expedia put forward our requests to the hotel staff. Second, the location of the hotel is far away from the Metro station and the road leading to the station was uneven due to construction around the hotel.

10/10
Exceptional
Amber, 27 Nov 2018
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decent stay in shanghai. nice stay, good view in the executive floor

10/10
Exceptional
JONG SUK, 22 Nov 2018
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good

8/10
Excellent
Linda, 13 Nov 2018
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Too far from everything.

Beds had very firm mattress which ruined the stay. Location was not appealing. Although service was excellent and friendly we would not stay in this area again instead would choose to be closer to the tourist area and shopping.

10/10
Exceptional
Verified traveler, 12 Nov 2018
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A great place to stay. Close to the subway and the river.

10/10
Exceptional
Peiling, 07 Nov 2018
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Wonderful!! Employees are outstanding!

I've been traveling to China more frequently these years, and I have to say, this time I've got the best experience. Not just the room got a fantastic view, but also the warm and nice welcomes I have received from all hotel employees. This is really impressive! And Thank you so much!! :)

10/10
Exceptional
Mick, 03 Nov 2018
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Maybe a little too far from the subway to get top marks. Jaded but clean, and great bar where can chill and drink cold large beers aftee a busy day up town. They even encourage you to double up at last orders. Breakfast was a bit poor from a westerner perspect in the restaurant on the second floor so maybe goto the deli instead

10/10
Exceptional
RetiredCouple, 02 Nov 2018
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Nice hotel, within walking distance to the subway. We arrived by the bullet train and purchased 3-day subway ticket on arrival at the train station - 40Y/person. Walking distance to a very nice waterfront park - East Bund - jogging/biking/walking trail + restaurants. Foreign exchange machine in the lobby. Free WiFi, an Android smartphone in the room, free calls to some countries, with google maps, free to use while visiting the city - very handy.

10/10
Exceptional
Harjeet Singh, 05 Oct 2018
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Excellent stay will like to stay again during my next visit

8/10
Excellent
Verified traveler, 02 Oct 2018
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Overall very good. Clean rooms, good food, comfortable beds. Fast elevators

10/10
Exceptional
Verified traveler, 24 Sep 2018
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Clean, Friendly

A good place to stay.

6/10
Fair
Huzzy, 15 Sep 2018
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Not a great location for tourists..... Will take a good 30 minutes to walk to pearl tower. Rates are good. View is superb. Slightly older chain of facilities

8/10
Excellent
Gary, 15 Sep 2018
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Nice hotel and good area. The view of the Bund was awesome

10/10
Exceptional
Genevieve, 20 Aug 2018
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Fantastic view (we were on the 42nd floor) - the staff was exceptional from check in through departure. The facilities (pool, workout room) are state of the art, the hotel restaurants were fantastic. We really enjoyed our time at the Novotel.

10/10
Exceptional
Pankaj, 17 Aug 2018
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Shanghai Trip-5 Novotel

excellent ... just like my previous stay !

10/10
Exceptional
Scott, 08 Aug 2018
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Pudong Gem

Nice place Nice Price

10/10
Exceptional
HenryW, 06 Aug 2018
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The Novotel Shanghai Atlantis was my stay in Shanghai from 7/12-7/25. I stayed on the 33rd floor with a great panoramic view of the city. First when I settled down in the room, I noticed a personal letter from hotel management to welcome me to the hotel, that set the stage of the 2 weeks stay. During the second week of stay, I received another letter to remind me that all the hotel staff were still eager to help me anyway they can. The management and hotel really got all its way to make the guest feel at home. The hotel is conveniently located close to city center and to metro (A less than 10-minute walk to/from Pudong Avenue line 4 Subway Station). During my stay, I used the metro daily to travel around the city. The hotel has a top-notch Customer Service. All the hotel staffs are very helpful and courteous. The front desk welcomed our family as guests. When I made calls asking for additional toiletries and towels or sink drainage problem etc, it was dealt with very courteous and speedy manner. The hotel has four restaurants and a Deli shop that I had tried them all during my stay. Again the restaurant service staffs were very helpful and considerable. I also used the hotel fitness center quite often during my stay. The staffing member there were always happy to see me and help me to sign in. I found the well-equipped fitness center and pool more than adequate to meet my needs. Because I jogging every morning, the hotel is conveniently located between several jogging

4/10
Poor
Anthony, 04 Aug 2018
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Non smoking room which stinks of cigarette smoke...…..not comfortable even for a short stay

8/10
Excellent
Adriana, 13 Jul 2018
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Professional staff, good location. Nice room, clean, good breakfast.

8/10
Excellent
Jerry, 08 Jul 2018
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Affordable hotel with excellent service.

the front desk receptionist is very helpful and our check in experience is very good. It was done very fast. Breakfast buffet has wide variety. Me and my family went to go swimming pool. We found there are floating algae in the pool. Me and my family get out of the pool in fear that we get disease from the pool

8/10
Excellent
Verified traveler, 25 Jun 2018
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Good Location and near city

Room is clean and house keeping everyday. Staff is helpful and friendly.. Location of hotel is near mrt which is pudong station and century ave station.

8/10
Excellent
Verified traveler, 24 Jun 2018
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Hotel near to Pudong

Internet is slower than expect and difficult to login, also block of many apps. Bath area design no good and water run out.

10/10
Exceptional
Dan, 21 Jun 2018
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Staff

it is the staff at the Novotel Atlantis in Shanghai that makes it stand out above the other hotels. a Big thank you to Jon and Colby the concierge Elva and Hebe in the Exec lounge and Quentin and Elena at the front desk. They went out of there way to make my trip so enjoyable

8/10
Excellent
Wei Wei, 11 Jun 2018
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Value for money

The hotel location is conveniently located near to a metro station. Hotel staff (receptionist and concierge) was helpful. Room was nice with a big window overlooking the area. Plenty of tv channels. The only thing is during my stay, the area was in construction so do expect some noise in the morning.

2/10
Poor
graham, 25 May 2018
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I had a very bad experience here. Hotel staff were not very accommodating. I wouldn't recommend it.

8/10
Excellent
Verified traveler, 24 May 2018
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Nice hotel near the Liujiazui business district.

Cozy place near the business district. Room was clean. easy to get a taxi before rush hour. Nice Gym and Pool.The complimentary mobile phone though needs to be replaced... poor battery life. The hotel is also near the metro but also near a construction of another metro.

10/10
Exceptional
Verified traveler, 22 May 2018
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Great hotel to stay at! It's within walking distance to subway station. Many English speaking receptionists available. We were on the 40th floor which had a pretty view day and night. People are friendly and very helpful! I had many luggages, they were able to store them for me 3 nights before my actual stay. Would recommend this hotel to my friends and family!

10/10
Exceptional
Garfield, 14 May 2018
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Service

Excellent staff. Francis is the best

8/10
Excellent
Patrick, 07 May 2018
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easy to access to MTR

Friendly and helpful staff. I lived at the 33rd floor and got a very nice view of Huangpoa River.

10/10
Exceptional
Verified traveler, 20 Apr 2018
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Excellent Stay

Everything was excellent. When my safe needed fixing or a light replaced in my room, it was done quickly. Excellent customer service. The only thing that was not perfect was the smell in my room. It smelt like mild and mildew but the room was clean. The smell came from the vent. I got used to it. I did not mention it to staff. It won’t prevent me from staying there again.

10/10
Exceptional
Kathleen, 18 Apr 2018
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Pleasantly surprised :)

We were pleasantly surprised by our stay at the Atlantis! Our room on the executive level had a wonderful view and was clean and comfortable. We never heard a single noise coming from other rooms. It felt like we were alone on our floor. Being on the executive level allowed us free food and drinks at the executive lounge, which was very appreciated when we were just too tired and jet-lagged to head out for dinner. The pool is really nice and the morning buffet was incredible. We also recommend the massage parlor right next to the hotel main entrance, which is open until 2 am everyday. If you want to get an intense, yet inexpensive foot massage in a decor of the 70's, this is the place! Don't be shy. Just walk right in :) The only downside of the hotel is the location. You have to walk a good 10 minutes to the closest metro station in the middle of a dirty residential area that doesn't have much to offer to foreigners. With heavy suitcases, this is not an ideal situation. This metro station is also incredibly busy during rush hour, so it can be intimidating for some tourists. It would be nice for the hotel to offer a free shuttle service to the metro station a few times a day. It would definitively mitigate the "location factor". Thankfully, there will be a new metro station right by the hotel soon.

10/10
Exceptional
Martin, 09 Apr 2018
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Very nice and convenient

10/10
Exceptional
Sonia, 08 Apr 2018
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Perfect for any type of traveller!

I accidentally booked the wrong room type, but reception was kind enough to change it for me without struggle. Concierge service was outstanding and gave great advise on sightseeing and the use of Metro - the day pass for Shanghai isn't well known, but very handy. The room was terrific and I had a great night's sleep. I will most definitely stay here again.

10/10
Exceptional
Martin, 08 Apr 2018
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Handy for Metro, nice area for walking or cycling.

10/10
Exceptional
Mark, 05 Apr 2018
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Novotel Shanghai

Very quiet hotel with attentive staff and service - highly recommend. A 5 minute walk to a metro station- not much to do around the hotel itself but a very enjoyable stay

4/10
Poor
Chung Haap, 04 Apr 2018
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Will never consider this hotel again!

Location is good as close to metro station. However, two things that made me not to consider this hotel anymore. 1. When I was stayed at room for rest, a staff opened the door so I asked her out immediately. I am not sure why she could enter any room when there are guest inside. 2. Bad smell seeped out of the drainage system not only at the toilet but the entire room. So I had to turn the ventilation fan on for the whole night.

6/10
Fair
Douglas, 25 Mar 2018
hotel-logo-v2.pngTraveller

Staff were very nice. Unfortunately bathroom had sewer smell, which can block by covering drains in floor with wet towels and filling sink up a bit. I’ll pass next time.

10/10
Exceptional
sean, 11 Feb 2018
expedia-logo-v2.pngTraveller

Nice and clean with great view

Stay one night with my kid after long flight, my kid love this hotel the moment we walk into the lobby, the staff are friendly, the room is spacious and clean with great view. We were lucky we got this room with great view. The breakfast are really good, comparable to the breakfast buffet in the all inclusive resort we visited before. We asked for check out at 2:00pm, the staff said no problem. We went to the swim pool, it has great view and nice facility. My kid wants me to stay in this hotel next time .

10/10
Exceptional
Nabil, 29 Jan 2018
expedia-logo-v2.pngTraveller

Great great great location with an amazing view

Room was perfect, cannot stress how good the view was of the skyscrapers over in Lujiazui. But I think you should make a request for it when you check in! We stayed on Christmas day & Boxing day and the hotel was fairly quiet so we may have got lucky. We got takeaway (waimai) delivered to our room for every meal while we recovered from the jetlag and the staff were very nice about it. They also had a baby cot for our newborn which was satisfactory. Taxi service was also good.

8/10
Excellent
f, 04 Jan 2018
expedia-logo-v2.pngTraveller

The airconditioner in our room was not working properly as it was set on very high making it unbearable to sleep. It was difficult to communicate with the personnel and the problem was sorted out only after two nights. Rooms need updating.

10/10
Exceptional
JIELINN, 19 Dec 2017
hotel-logo-v2.pngTraveller

We went as a family and requested for connecting room in advance however was not given. Children have to use common corridor to go to the other room which my family was located. This is not so convenient as safety is a concern. The staff stationed near the main entrance of the hotel were friendly and helpful. Provided good service and information.

6/10
Fair
WX, 11 Dec 2017
expedia-logo-v2.pngTraveller

Not up to expectations

Pros: - Room was big as it was a corner room. - High level room (level 37) afforded some decent city views. Oriental Pearl Tower can be seen if your room is facing the right direction. - Location is prime and near to city centre. Cons: - Hotel pillows differ in quality, half those in my room are way too soft with zero support. - Toilet rolls were not replenished despite both rolls being used up completely. - Blinds in the window between bathroom and bedroom not adequate. - Charged the wrong breakfast fee even though we specifically said we wanted the basic rate.

8/10
Excellent
Soke Hong, 23 Nov 2017
hotel-logo-v2.pngTraveller

Hotel B'fast Good. Location not many shopping. Hv to walk 20mins then can find shopping & food.

10/10
Exceptional
Marc, 06 Nov 2017
hotel-logo-v2.pngTraveller

Very nice hotel

Not a so nice location; but very nice hotel

6/10
Fair
lei, 31 Oct 2017
hotel-logo-v2.pngTraveller

The room is dark and feel pressure inside

I don’t like this hotel. The cleaningless are so so. The room is dark and feel pressure inside.

10/10
Exceptional
Michael, 15 Oct 2017
expedia-logo-v2.pngTraveller

Hotel staff was very friendly and accommodating. We required a wheelchair and one in great shape was quickly delivered.

4/10
Poor
David, 02 Oct 2017
hotel-logo-v2.pngTraveller

Nice staff but, very humid in the room, smelled moldy. Surrounding neighborhood is boring and inconvenient. Won't be staying there again.

8/10
Excellent
Ricardo, 31 Aug 2017
expedia-logo-v2.pngTraveller

Nice View, nice staff, good room.

Nice View from the rooms to the city, Really nice staff and near of one station of the metro

10/10
Exceptional
Verified traveler, 29 Aug 2017
expedia-logo-v2.pngTraveller

Nice hotel in a quieter area

We spent one night in a lower rating hotel around the corner, before checking out and moving to the Novotel. The staff were wonderful. I particularly liked the phone that they gave us to use during our stay. The bakery in the lobby was great for breakfast or a snack. Would definately stay there again

8/10
Excellent
KIM, 22 Aug 2017
hotel-logo-v2.pngTraveller

Good Hotel at a Competitive Price

Good hotel at a reasonable price. The hotel is located in a residential area on Pudong side with limited local shopping possibilities and just a few Chinese restaurants in the neighborhood. It worked out well for my short business trip and the hotel is located near Dalian Road tunnel so easy access to Puxi side. Staff was very helpful, in particular the concierge manager who provided an outstanding service, always with a smile. The rooms have a good layout, but wear and tear shows. While I was there the shower had no hot water.

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