Staff was friendly. Knew how to speak English and was super helpful. 10/10 would recommend

Hello, First SHUT OUT TO Mariama and Lamine at the front desk-Great Customer Services always very helpful and with a Smile. Also, Amellia( i think I spelled it right-- (LOL) at the excursion desk, She help me with directions and provide me with the METRO MAP. PROS 1. GREAT CUSTOMER SERVICES AT ALL TIME!! 2 Close to Eiffel Tower 10mins walk and to METRO #6 3. They Have A BAR which was nice and Abt 3 restaurants 4. Shopping strip right around the corner, with Restaurants, Shops and can buy anything you need. CONS 1. NO LAUNDRY ROOM-- just dry-cleaning service 2. Didn't have a Massage salon at the hotel. IT WAS A AMAZING STAY THANKS FOR MAKING MY 50TH BDAY AMAZING!! WILL BE BACK SOON! HAPPY NEW YEAR's EVERYONE 2025!

Great hotel.

Great hotel. The location was fantastic - about a 10min walk (with kids) from the Eiffel Tower. Close to restaurants and a MonoPrix. Loved their water bar with free still and sparkling water. The breakfast was also great with something for everyone. The rooms are a bit tired but nothing major and they are comfortably appointed. Only mini complaint I would have is the EXTREMELY rude man at the omelet bar. He got the orders of multiple people wrong and was accusatory and obnoxious as if we made him get it wrong. Happened on three out of four days we were there.

Great time in Paris

Hotel is well presented and inviting. Large open apens with comfortable room. Breakfast area is great.

Mold in showers

Hotel is 10 minutes away from Eiffer tower. Besides that, the hotel itself its very old. Room 2027 was our original room and it was disgusting. Mold all over the shower, carpet was old and the baseboards were coming off the wall. They didnt move us right away, but when they did the room was passable. Little dissappointed to have spend almost $1700 with 4 months in advance and get a dirty room. The buffet was okay, its from 6am to 11am. But twice they opened late. The employees were in a rush to pick up your plates, which made us feel really unconfortable and unwelcomed. They have private transfer to airport but you have to make sure. I requested my transfer in advance and STILL was not confirmed until the last minute. So very stressful if you are flying out of the country. I can go on and on and on.

Family trip.

Excellent location for the Eiffel Tower and shopping centre. Did ask for more tea bags and some milk for our room but never turned up and sofa bed for child wasn’t put on our arrival but apart from that an every clean hotel and friendly staff. Would recommend.

Good rooms and location. Horrible bed for a 4-star hotel.

Location,

Location was good for surrounding attractions, condition of the rooms were below 3 star. No usb ports where as most novotels I have visited have them. Bathrooms were very tired, room furniture was damaged. Another rooms ventilation system wouldn’t cool.

Overall good stay

Overall good stay but we were declined a discount for the executive suite for the 4 nights when all we needed was a junior suite . The junior suite was only available after our 1st night and it would be a hassle to move around with children.

The property was near a shopping street and mall which was convenient as well as near the eiffel tower. My 1st room had bugs on the surfaces as well as in the sink. There was mold in shower. I told staff as soon as i arrived and they cleaned it but bugs came back. I then asked to change rooms and was asked to pack all my stuff and bring it to reception to get the new room key (no help provided with luggage) we had to make/pull out our own sofa bed (booking clearly stated 3 people) i have had better experiences with Novotel

Everything good!!!

Our first room was so hot we had to ask for a another room. Sebastián was amazing helping us with this. Carpets of bedroom were dirty. Sofá bed was awful.

Great Paris Stay

This was a very nice hotel very close to Eiffel Tower. The rooms were spacious, and state of art security measures Great Restaurant at the hotel. Staff very helpful, friendly, and I was pleasantly surprised by how nice everything was.

Safe

All good except the hotel is always crowded with people and long queue at breakfast.

Close to attraction and safe location.

Staff was wonderful.

On the selected date, we could not reach the property as our flight was canceled but booked this hotel for 3 days later and requested credit for the 1st day Nov 27th that we could not stay due to canceled flight. Would appreciate if the 1st night's stay is refunded but the hotel denied it. We booked through expedia. Hopefully we get a refund as we booked for the next three consecutive days from Nov 28 to Nov 30th. We liked this hotel very much but the hotel can be a little flexible if the reasons are beyond the control of customers like a flight delay. Expedia requested for refund and it was delayed and they have requested again but didn't hear back -Nagarajan Ravishankar

Great

Great stay and reception staff was amazing

Great property. Staff on one occasion were new and inexperienced which led to delays.

The hotel is good.

Be cautious

My stay began decent despite the shower leaking in the fooor every time we opened the door. Pull out bed for kids is so thin you feel the springs. Last day money got stolen from my bad by housekeeping.

It was near the Eiffel Tower and the Siene River.

Good property, close to the Seine and shopping.

Clogged Bathroom

Customer service was very rude and not helpful. Complained that our bathroom is clogged and water is not going through but no one did anything about it.

Great location within walking distance to the Eiffel Tower

Great Location

We had a fantastic stay at this hotel and would highly recommend to anyone travelling to Paris. Staff were so helpful, our room was really spacious and very clean. The air conditioning in our room was not working and they quickly got to work and got it fixed. The breakfast was lovely with a wide variety for both adults and kids. The hotel was within walking distance of the Eiffel Tower which was a plus. Would definitely stay here again.

Rooms could do with an update Quite dirty but not bad for the price and with a great location.

Great

Should not be a 4 star hotel in European standard!!

Quick overnight stop

Welcomed with a lovely autumnal display. Was wandering about to find reception as not clearly displayed to go up a level. Staff were friendly on arrival. Easily checked in and found our room. We booked a family room which included a double bed and a pull out sofa bed. Bed was not pulled out for the children on arrival. Coffee and tea facilities available in the room. Only towels we had were hand towels. Not ideal after using the shower/bath. Hotel was only a quick overnight stay for us so did not use breakfast option due to needing to make our early flight. Was easily accessible for visiting the Eiffel Tower.

Fabulous hotel, located perfectly for Eiffel tower etc. Great room, tidy and spacious.

Great service , nice staff , receptionist and at the restaurant at helpful ,

Business trip

I enjoyed my stay though it was very short

Not bad

Not a bad hotel all-round. However, the room service menu was extremely limited with no kids meals. The sofa bed was not made for us so we needed to resolve this ourselves and getting through to front desk by telephone was not as easy as it should have been.

The hotel was very nice, pleasantly surprised.

Staff and location were great!

Located at beautiful location view of river was amazing

Great location. Rooms need renovation. Toilet room no sink to wash hands. Shower separate.

Everything went well from admission to checkout.

Convenient and walkable. Staff was friendly and area was clean.

Bueno bastante cerca de la torre eiffel buen desyano

The lift didn’t go to 31st Floor. I had to walk with a ginger knee.

Nice

Good location. But toilet seperate hand wash facility not in the toilet. Bed made strange sounds but comfortable enough. Breakfast hall was very small compared to the number of the people staying at the hotel. So i skipped waiting in the line. Food looked good though. The staff was very very nice and friendly . Overall it was a nice stay

Its ok...

Location is great, very close to the eiffle tower. I thought the bathroom was a bit small.

Inside around beautiful. Water is not available on all floors

Location is great and clean property. Called FD3 times for some info but no one picked up. Sofa-bed too old not comfortable at all. No Iron thats is a first.

Services

Excellent hotel . We were very happy with our stay

The checking stuff was nice

We stayed here before the Olympics as prices were skyrocketing. Novotel offered a great room at a great rate. The hotel itself is a short 10 minute walk to the Eiffel Tower. The hotel staff were great, and the room was big and comfortable. The lobby is large and there were two beautiful backgrounds to take photos….one of our favorite aspects actually! Food and drink options were available and it was also a short walk to restaurants. This is located west of Paris so it was perfect for getting to the Palace of Versailles. We enjoyed exploring Paris by day and ending up back at the Eiffel Tower for the light show.

Good property, close to shopping center

Perfect stay, have everything thats needed and closte to eifel tower.

My family and I stayed at this hotel for a week. We enjoyed the hotel and it was close to a major shopping district and the Eiffel Tower. The rules at the pool were a bit extreme but we would go back.

The staff, especially Victor and the concierge, were outstanding. Very friendly, helpful and thoughtful. They made out stay great.

This is not a 4 star hotel. This hotel is bug infested. Restrooms were really dirty even after housekeeping cleaned it!

It was Ok, laundry was not available.

It is a nice hotel. I wish their toilet had a ventilation. Little more space in it and beds were more comfortable. Staff are very friendly. Beautiful area to see Eiffel Tower from the seine river bridge. Overall a nice stay no major issues..other then toilet clogged twice but was fixed right away..an honest review. We will stay again in this hotel for our next trip to Paris..

Great location and good price for a nice room.

Nice location , staff are friendly

Very good location. Near the Eiffel Tower. The room was large, bright, clean. Didn't like that the hair dryer was bad. They cleaned every day, changed towels and bedding. In general, I liked everything!

Good Hotel with Poor Conceirge Service

I stayed in Paris with my daughter for 10 nights and was happy with the overall hotel and our room. The kettle and tray as well as the mirrors were filled with dust and not cleaned prior to or during the stay. The most dissapointing was the concierge desk particularly Carine who was not helpful on many occasions about metros, directions, times and any other general information. We stopped and asked for assistance for a few days and eventually concluded that she could not assist us at all with any of our questions or queries and we simply didn’t ask anymore. The lack of help by a conceirge desk was shockingly poor!

place was dirty, terrible smell of smoke in a non smoking room , kids had tough time sleeping never got an iron to press our clothes despite multiple requests

Friendly staff

The hotel was nice, but they did not have a working elevator from entrance upto the main lobby. You could use the bell man but for a fee (in addition to tips) Also the rooms had a weird layout. The place was nice and vibrant, very busy. Location was 5 star. Walking distance to eiffle and right on the river. The views from the room were amazing.

Great public areas and bedrooms. Super staff. Fantastic breakfasts in Greek with lovely warm welcome. Highly recommended hotel within walking distance of Metro stations.

Excellent location but the rooms are very small and they don’t provide any toiletries such as shampoo or soap.

Great hotel and location. Repeating next time we are in Paris.

Well located and clean rooms

Windows do not open and the air in the rooms is a little stuffy

Property Location and Staff Service was Good

Great location and good parking options nearby. However, dirty sheets in room were off putting. Breakfast pricey and wasn’t the best.

Parking difficult and expensive. Mold in shower Air conditioning needed to be fixed. Walking distance to Eiffel Tower. Need to get reservation to use pool facility.

It was perfect for what we needed. The staff wasn’t the best but, don’t bother us much at all!

The rooms were comfortable and the staff was great. The lifts were convenient and quick. Overall great experience when traveling with kids.

Eiffel tower 2 mins away

We were practically only sleeping in the room at night, BRENDA eas amazing setting us up with connecting rooms for our kids. THANK YOU SO MUCH.

The property is close to Eiffel Tower which is a plus. We got a queen size bed and sofa bed. I think they neex to upgrade their sofa bed as it makes a lot noise and not to comfy. Overall room is decent. Breakfast is okay. Kids eat for free.

Staff service was outstanding. Rooms seemed rather basic. Common areas were more appealing. Location was scenic and central.

Hotel was great amazing area and super great close to metro only buffet is over priced, staff were friendly too

Hotel with a wonderful view

Clean hotel with helpful staff, and a great view of the Eiffel Tower.

This property is very close to the Eiffel tower. Accessible to other attractions

My room sink didnt work well at all but the room overall was really good. AC was great and easy to use. Tv worked well, room was clean and the bed was really comfy. Good amount of space for our luggage and elevators worked well. Perfect view of the eiffel tower outside the hotel too!

Great hotel, the beds werent small. My only complaint was that the sink would clog, but everything else was perfect and clean!

Average

Great position near the Eiffel Tower

Close to metro and a nice easy walk to Eiffel tower.

Was good

Great location, close to eiffel tower. Easy to walk back to.

Great location just down the street from Eiffel tour and 2 subway stations Rooms were compact but comfortable Fresh free water in lobby with your own bottles to help the environment very helpful concierge reps Monoprox very close for any needs was clean and inviting

Muy comodas las habitaciones. Hay que caminar un poco hasta la estación del tren pero está todo accesible.

Good location

It was exactly what I wanted for my trip.

Hotel excelente limpio seguro empleados muy amables muy buena ubicación tiene todo lo necesario para disfrutar Paris.A 2 millas De la Torre Eiffel y muchos puntos importantes de Paris lo volvería a tomar

Very close to attractions and excellent view of river

Good

There was a power outage at the hotel but everything else was ok

Was less than impressed

The location is great, short walk to the Eiffel tower and a quick taxi ride to the Louvre. This is one of the "cheaper" options in Paris but the elevator were often not working causing us to carry luggage from the 19th floor. The shower was not clean. It had mildew\mold that easily wiped away, so obviously they were not wiped down. The shower leaked all over the floor even with the door closed. The bathrooms had little tiny bugs in them. The beds and floors seemed clean. Staff was friendly. Nice view of the river.