BED BUGS! Do NOT stay here.

BED BUGS! Do NOT stay here. We woke up with SEVERAL bed bug bites in various parts of our body. I was super nauseous and at first thought it was mosquito bites due to being Miami, but I have a medical note from the Emergency Room as well as a bed bugs pest control confirm they were bed bugs. Worst of it, the hotel management and owners refuse to take an incident report, and will not communicate with me via phone, or email.

Rooms need to be updated and better cleaning procedures

Great location

The room was great and well decorated but the bathroom was small. Plenty of dining close by.

It was a nice small place to stay. It was a short walk to the beach. They had beach towels for us to use and beach chairs for use about 5-10 minute walk up the beach. Plenty of dining options were within walking distance.

Would return for another stay.

Terrific location, nice place, comfortable, and clean. I liked the communication and logistics.

Location is nice. Customer service was good. Temperature wasn’t great in the room. There were bugs flying around. I reserved 1 night.

It was a cute place to stay, great shower comfy beds with a home like feel

Good

Everything was great, only thing I didn’t like was that there was no continental breakfast. A big reason why I chose this location. But everything else was great.

The proximity to the beach was the biggest advantage. Sound travelled easily throughout the building making the nighttimes difficult for sleeping.

Everything was great

South Beach!

We had a nice stay at Nine20 Collins. It is a great location, just a short walk to everything in the area. They had a very pleasant staff! Juda was extremely helpful with a myriad of questions and issues we had while in town. I highly recommend his advice!

Excellent customer service

Great property

Delayed getting into room after check-in hours, room ok, but hallway dirty, felt very sketchy.

Very nice place for a short stay. Enough for families too.

friendly staff, dated property, very noisy

Pro: Great location and affordable. Con: Don't have elevator Nobody comes for cleaning even if you are staying for a longer duration

They allowed me early check in as my room was available. Place is very clean and well maintained. Two minor negatives; one is the TV is not easy to operate and depends on the guest’s subscription to a package, second is staff availability is only from 10am-6pm!!

Loved this place!

Worst stay ever

Worst hotel stay ever. As soon as we got to the room, the A/C wasn’t working and this area of Florida is very hot and humid. The hotel confirmed they would look into it, but the room never cooled off and we were not able to fall asleep. We were on the first floor and unable to open the window because there were people talking loudly right outside the window the entire night, so we had no A/C, and couldn’t open the window for circulation. Throughout this ordeal, we were communicating with the hotel who did not offer us another room with working ac nor did they refund/discount the cost of our room for the extreme discomfort we experienced.

There was no air on this property.

The desk staff were very helpful and made everything easy. The room was clean and in good condition. It was exactly what I was looking for.

Complete Disappointment. Web and reality mismatch.

Don’t be fooled by the pictures of the rooms. They are clean, but in poor condition. Mine even included artwork hung upside down! Walls are damaged/nicked and in need of painting. Stains on the pillow cases. Broken ironing board. If I did not have to stay so close to my work, I would have left. Beware!

1. Room needs to be updated and fixed up! 2. Roku/tv controllers barely work. I click up or down on roku controller and it starts changing the volume 3. One night I was in the lobby with my wife and baby and a random guy walked in asking to charge his phone and the front desk girl asked him if he has a reservation at the hotel. He said no and the guy selling the tours at the hotel told him he can charge his phone if he gives the hotel a good review. 4. My wife came back to the hotel with the baby in the stroller and the tour guy at the front desk did not want to help her bring the stroller up the stairs because I did not book a tour with him. 5. I had to throw out my own garbage. Cleaning crew doesnt seem to clean everyday I would not recommend this place to anyone and I would get rid of that tour guy because he does no good for lowkl hotels! The rooms need to be fixed up as soon as possible.

Cute boutique hotel in heart of South Beach!

Room was clean, just wished it was a little bigger

Lo recomiendo

La ubicacion es excelente, a una cuadra de la playa, por ser huesped en la playa de facilitan sillas, es un sector seguro, cercano a restaurantes, el personal de recepcion fue muy amable, hablan español.

Very comfortable and nice

Older building refurbished into hotel. One block from the main beach area. Beds were not comfortable but it was kept clean

It was okay for the 2 days... it was a chore getting extra toilet paper. No one was there to ask for help until the mornings. And sometimes it was just the travel guides helping out. Wouldn't stay there for a longer stay. Also felt like the room doors wasn't secure.

The room smelled like mold and water damage there was water leaks throughout the hallways

The employees were nice. The room was fine nit it was too hot. You can hear everything because of how thin the walls are. I asked 2 tomes to have our room cooled down but nothing was done. Went to the basement and saw not 1 but 3 cockroaches. I could only imagine how many there were in the room with me and the 2 pther people I'm with. Miami is honestly a horrible city and everyone is so rude. We left the same night we checked in. Horrendous.

Property was clean, in a great location and value for money. The staff were lovely very friendly and helpful. The area was amazing to walk round or take the free trolley bus or bus into downtown Miami. We enjoyed our stay so we booked another 2 nights.

Old style South Beach.

Post cruise stay. Very different experience. The location was great. Beach was couple blocks away, not directly in front of hotel. Building was old and rooms were adequate. No adjustments for AC/heat. Decor wasn’t bad, but whoever did the work cut a lot of corners. Place is a bit sketchy looking. With that said, staff was ok. Rooms were clean and can’t beat the price for that location.

The place was clean, safe, quiet and it was easy to check in and out with no issues.

Below average

No elevator. I think this should be disclosed up front. I had my elderly mother and had to have her climb two flights of stairs to the room. This immediately gave me a bad impression that would linger throughout the weekend I stayed there...

Excellent location and staff. Clean room. AC was working but window unit. Room was remodeled but room for improvement. I will stay again.

Overall stay was great! I will say make sure you read your notification, hotel was great with communication! I received my text as soon as i landed for room (unit #) & code to get in (main front door & room). We landed after receptionist hours. It was nice to have right in our hotel lobby the ability to book our activities! Walking distance to everything!!! Only negative items, no elevator! No cable, but says you can use Netflix, Hulu, Disney etc but couldnt figure out how to log in through hitel so had to use my accounts (no biggie as barely in room) overall clean, comfy, w/mini fridge and working ac...i would stay again walking distance to beack and literally everything else!

We enjoy our time at that hotel, its so clean and they are helpful they let us early check in. But there is just 2 missing things AC and elevator. We stayed at miami on october but it was still super hot and the AC is not enough to keep the room cool.

bad service

Beautiful lobby and rooms in a prime location for an extremely reasonable price, super helpful and accommodating staff, and I loved the contactless check-in/out process. Seamless and efficient. Can't wait to stay again!

HORRIBLE SERVICIO

Se tardaron mucho en entregarnos la habitacion, el hotel no tiene elevador y es complicado subir las maletas

Nice room

Juda was very helpful, I Will stay again, close to the beach.

I liked having a code opposed to a room key. Location was ideal-close to the beach, stores and restaurants. Staff was accommodating.

The rooms are great! Nice and spacious. Love the decor

Need to renovate hallways, no elevators

Good property, close to the beach and the shopping areas. Easy walk to catch the free loop buses which meant you had access to the whole beach strip. Staff were really friendly and helpful. The room has plenty of room as well as a fridge, microwave and table so if you did not feel like eating out you could grab something to eat back at your room

Loved staying here! Very clean and great people! Tiarah and Judah were great to my party and I

Won’t stay here again air didn’t work for 3 days. It seemed like someone was sleeping on the couch in the lobby cause she was there on the couch my whole stay. I’ve stood there 2 previous times and it was comfortable but after this time was terrible and will never go back.

Good

It was okay for a day, they had a washer and dryer

Good stay. A/C could be better.

It was a good stay.

Toilet paper in the bathroom was super thin. Recommend better quality. Everything else was good

Great place with easy access to everything Miami Beach has to offer. Clean room and friendly staff.

Buena experiencia! Juli y Juda los mejores!

Perfect Family getaway. Fair price, great location

Great location and communication. Property is a little dated and needs some work. Decorated cute. Price is fair and good value for location.

This hotel was cute and easy to work with. Juda was extremely nice and helped make our stay seamless. We will be staying here again thanks to Juda!

Great property for the price. Great location. Helpful staff

JO a representative at the property was really helpful and give recommendation around the area

Everything I needed, would stay again!

Room was great overall! Window A/C, so room was already cozy upon entering. Couch was uncomfortable so I ate in bed. Aesthetically pleasing. Hardly anyone at the front desk when I had questions, hence the reason they're called apartments I guess.

Management not present after 6pm. The room a/c blowing warm air.

Brian and Juda were a lot of help! Room a/c unit wasn’t working just blowing warm air. Mgmt took about 45 min to respond via email as they weren’t on site at 5:30 pm. Nicely located close to the beach. Over all a 5 on a 10 scale. Bottom of chain command better service than management.

920 apartments

Judah and Anita are so friendly including all the staff,great location for the beach and restaurants,very nice hotel

Glad I booked this apartment among the other choices from Expedia. This apartment is right at the heart of South Beach, Miami Beach area , with plenty of choices of Hispanic , Italian and French food options, 5 mins to Miami Beach . It was perfect spot and highly recommended.

Everything was fine accept cleaning ness

Excellent location! Easy check-in and check-out process. Good communication and clean rooms! Jake was great with checking in to make sure our stay was everything we hoped. Highly recommend.

Liked this place its in agood area and service is good the only thing I didn’t dislike was that check in is at 4pm not 3 pm

I went with family (my mom and a kid) and was not at all appropriate to stay there. There was no elevator and we had to luggage to take to 3rd floor. When I arrived, there was no one at front desk to attend and I waited for 30 mins and I decided to leave the place and not check in there and they said they would not refund any money.

We had a great stay!! The price is amazing for Miami and the room and hotel were clean and spacious. We had all the amenities we needed and it was a 2 min walk from ocean drive with plenty of shops and restaurants around! The front staff was so accommodating to our early check in request and so nice!

This is a great property because it’s in walking distance of everything! The beach is about a 10 min walk, and there are numerous restaurants available all in walking distance! There are tons of shops and stores that you can literally walk to, that offer different experiences and really good food! Judda and Rosie were also very helpful during the stay! The price is very competitive and they let me do a late check out for about $30! I had such a good time there with my family and can’t wait to go back! I can’t stress enough how many stores and restaurants are near this hotel! Also being on Collin’s Ave is classic! Yes I recommend!

1 block from the beach, restaurants and nightlife everywhere. I would stay there again.

Nice accommodation, thank you for a pleasant stay!

Great place

Me and family stayed here Mother's Day weekend. I can't express enough how much the location of property meant. It is in walking distance of everything. From shopping, restaurant's and 1 block from Ocean Dr. We were all satisfied with the cleanliness of the lobby and the rooms. The one down fall for one of our family members was the room was on the 3rd fl. and there are no elevators. And the hotel was completed booked. Even with that said I took a count of everyone who stayed in my group at Nine 20. We all agreed we would stay here again.

great little spot!

I would recommend a full body mirror in the room, somewhere to put dirty dishes, a mat for the bathroom because the shower water leaks onto the floor easily, and a bigger trash can. Overall was a nice stay.

Very good property

Great hosts. Convenient luggage storage. Easy beach access.

No AC control room hot, you hear EVERYTHING, hallways outside everyone who comes in and out, door closing. Baby roaches in bathroom as soon as lights were turned on crawling all ovwr bathroom sink. Super hard bed. Wouldn't take this place even if offered free.

Nice area to stay! The staff was friendly and available! Recommend it!

Great hotel. Juda and Rosario, the receptionist, helped me a lot during my time there.

The price was good. Staff is friendly and accomodating

first night they gave us a room that had someone inside . so we basically opened their door at 1 am ish … poor guy thought we prob robbing him or something . then the property manager said oh he gave us the trouble room and code but that means he can give it to anyone and people can go to their rooms cause they have the code . people don’t know u have to click lock when u leave so most of the doors are always open . anyways they switched and we couldn’t sleep until 4 am ish cause they told us someone will come to fix the ac … no one ever came we had to go downstairs twice to talk to the guy that sells tickets in there for tours . smh anyways there’s more towels and everything u need you have to go down stairs and there is only person in the front usually and that person is usually never there cause he or she is always away trying to get peoples towels and stuff so always a big group of people just waiting …. then the tour guy ppls always ask u a million ques on how come your not getting a tour with him …. come on . anyways last day i left my gold earrings and i remember the cleaning lady that went in at 11:05 am . cause check out is 11 am on the dot . they said it’s not there … i had to text and call them many times . also if u leave anything good luck getting it back i read other reviews that they don’t ever help send stuff back or what not . also everything is thru your cell via texts they only pick up when u check in . that’s the ONLY time they pick up

Chaveli and Paco at the front desk were so nice and friendly. They went out of their way to help me print my cruise documents. We arrived early and we're able to check our luggage so we could explore South Beach. We give this place five stars and will be back for sure.

It was clean , what I expected base on the reviews

Muy buena y accesible

The rooms were excellent. Very clean and well-decorated. We had an enjoyable stay. However the staff could use a little work. We were never greeted or acknowledged at all.

Everyone in the staff was friendly and diligent to help with everything. The beds need an update.

the stay was so cute and cozy all being affordable, and the cherry on top is everything is so accessible from the stay.

Love it definitely coming back

It did the job.

Excelente, Rosario nos atendió divino! Mucha hospitalidad

I experience racism.That was a horrible feeling. I will say John the night guy was extremely helpful and nice.

Great stay. Close to beach and really everything else. Wonderful artisan coffee shop across the street. Definitely try Mega Pizza around the block.

The front desk was awesome the main front desk lady and guy and including the lady manager and tour guide juda I forgot the names but they are the mains who are there everyday ! I love staying and being welcomed by them they made my stay my visit excellent!!

The front desk agent the guy that usually there is so wondering I think his name is lorenzo I forgot but he the one that’s usually there everyday I love his customer service plus with the tour guide they make the ultimate team !!

Nice!!!

Amazing! And clean