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06 Apr 2025
Sunday
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07 Apr 2025
Monday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at NH Utrecht, you'll be centrally located in Utrecht, just a 4-minute walk from Beatrix Theater and 6 minutes by foot from Jaarbeurs. This eco-certified hotel is 0.9 mi (1.4 km) from TivoliVredenburg and 0.9 mi (1.5 km) from Hoog Catharijne. Make yourself at home in one of the 276 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms.

Hotel policies

No rollaway/extra beds available

Green Key (Foundation for Environmental Education)

LGBTQ friendly

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 25

Pet max weight (per pet) in lb is 55

Only dogs and cats are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Check-out by: 12:00 PM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 8.50 percent will be charged

We have included all charges provided to us by the property.

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts major credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Optional fees
  • Nearby parking fee: EUR 47.53 per day (1148 ft away)
  • Pet fee: EUR 25 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Dutch

Spanish

Amenities

Most Popular

Free WiFi

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Conference space

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Meeting rooms

Number of restaurants - 1

Conference center

Bicycle rentals on site

Number of bars/lounges - 1

Water dispenser

Banquet hall

Distance from property (ft) - 1148

Distance from property (meters) - 350

Bicycle on site

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Secured bicycle storage

Bicycle parking available

Hotel reviews

8.8
Excellent980 Verified Reviews
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Cleanliness9.0/10
Service8.8/10
Comfort8.8/10
Condition8.8/10
location9.8/10
Neighborhood8.6/10
Value10/10
Amenities8.6/10
10/10
Exceptional
Liam, 11 Dec 2024
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Very helpful staff

8/10
Excellent
Stuart, 29 Nov 2024
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2 minute walk from main railway station - and then into city centre. Very clean, quiet, ticks all boxes

10/10
Exceptional
Ariel, 27 Nov 2024
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In the center of every thing

Best place near central bus, train and trams station.Big mall nearby. Excellent food and service at hoter restaurant.

8/10
Excellent
Mishenu, 18 Nov 2024
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Nice hotel

10/10
Exceptional
Kelly, 09 Oct 2024
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We really enjoyed our stay. The breakfast buffet had lots of delicious options, check-in was quick, luggage storage felt very safe, our rooms were well-appointed and the floors were quiet. The only negative would be the torn pleather headboards on the bed. Looks like a cat got a hold of them. For such a nice looking hotel, they should be tended to.

8/10
Excellent
Ruth, 09 Oct 2024
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Stayed here many times and always enjoyable. The only complaint this year was the mattresses. Very hard and uncomfortable. Didn’t sleep very well unfortunately.

10/10
Exceptional
Mani, 13 Sep 2024
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Great hotel! I can’t say it’s located in the best or the most happening area of Utrecht but everything else was fantastic.

10/10
Exceptional
eveline, 01 Sep 2024
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Perfect

Heel fijn verblijf. We waren ‘gast van de dag’ dus kregen een grotere kamer en ontbijt. Ontbijt was heel erg goed. Een buffet met heel veel opties. Het hotel is schoon en nieuw en kasten maar service was perfect

10/10
Exceptional
Zhaosu, 19 Aug 2024
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Clean modern place love the shampoo , conditioner & body wash

10/10
Exceptional
Kyle, 21 Jul 2024
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Almost perfect stay! 5/5 stars!

Excellent staff and room! Little candies offered, and tasty water on a heat wave hitting Netherlands. The only issue to speak of was that during this heat wave the AirCon could only reach a maximum low temp. of 18 degrees. -This issue isn't something that's going to impact others, given the heatwave, but it made things in the room sweatier than we expected. 🙏 Great experience!

8/10
Excellent
Farley, 19 Jul 2024
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Nice place. Near central station and shops

10/10
Exceptional
Scott, 18 Jul 2024
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Very nice hotel close to everything. Right beside Centraal train station. Near the city centre.

6/10
Fair
Jalal, 17 Jul 2024
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Key problem almost everyday.

10/10
Exceptional
Baljit, 07 Jul 2024
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I

10/10
Exceptional
Dwight, 28 May 2024
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I like the NH hotel brand, and this property did not disappoint. Modern hotel very close to the train station and an easy walk into the old city area of Utrecht. Large room, nice amenities and layout.

6/10
Fair
Francis, 25 May 2024
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Check in very slow, rooms not ready. Rooms not fully cleaned. In public toilet area tissue with faeces was left at side of wc and remained for 18 hours. Convenient location and very good breakfast.

10/10
Exceptional
Quint, 19 May 2024
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Great location

10/10
Exceptional
David, 16 May 2024
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Such a great location near to the central train station and main shopping centre. I think the price is really competitive considering the level of convenience. Hotel includes everything you would expect from a 4 star hotel, certainly doesn’t disappoint.

6/10
Fair
Weixing, 13 May 2024
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The hotel is few hundreds feet from train station, and walk to town, at a convenient location.

10/10
Exceptional
Zeljko, 12 May 2024
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Top breakfast

Probaby the best hotel breakfast I have ever eaten. Simply amazing. Check in experience also wonderfull.

6/10
Fair
Weixing, 11 May 2024
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It is very close to the train station, walking to town, services is kind of OK, a average hotel to stay, stay for its convenience to take a day trip to Amsterdam by train.

10/10
Exceptional
David, 07 May 2024
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Great location, great price, great experience. I’ve stayed before and I’d stay again. Some nice little touches that go along way. You can request extra amenities for free like slippers. And each day there are free sweets, fruits and flavoured water in reception.

10/10
Exceptional
Nigina, 07 May 2024
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I enjoyed my stay! Thank you!!

10/10
Exceptional
Kirk, 07 Apr 2024
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It was a delightful experience, all of the staff was great and I enjoyed the experience. I will stay again next time I am in the Netherlands.

10/10
Exceptional
Ruth, 05 Apr 2024
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Fourth time staying at this hotel. Nothing is a bother to the staff who are very friendly and helpful.

10/10
Exceptional
Eunjeong, 31 Mar 2024
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Room was spacious and clean . Nice surprise was the view out of window (10th fl). What a pleasant stay and definitely i will stay again. The Staff of front dest were all friendly and helpful.

4/10
Poor
Alessandro, 03 Mar 2024
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30 minutes for the checkin in and one of the staff member bother me because i was drinking the water in the hall

10/10
Exceptional
Romelio, 20 Feb 2024
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This property provided welcome drinks and fruit which was daily, freshly made orange or mint with lime drink and for hot drink chocolate / mint tea . Fruit tangerine which was great. Staff was very helpful when enquiring for information concerning the city.

10/10
Exceptional
Ruth, 03 Jan 2024
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.

8/10
Excellent
Nathalie, 29 Oct 2023
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The room smell a little bad and i found hair in the beds. The staff make all the adjustments for ua to have the room cleaned right away.

2/10
Poor
KEMAL, 25 Oct 2023
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Not clean at all

We booked two rooms and there were dirty clothes in the wardrobe and the rooms were freezing cold. Also under the sink area, there were used tissue papers. One of the sink blocks also was not working.

10/10
Exceptional
Sertac, 20 Oct 2023
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Very close to the train station, clean, safe

10/10
Exceptional
Liz, 11 Oct 2023
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Had a great stay thank you. Staff were friendly. Rooms were clean.

10/10
Exceptional
Alice, 27 Sep 2023
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So handy for station and travel.

8/10
Excellent
Francisco, 22 Aug 2023
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wrong room size

reception was really slow and incorrect, i orignally vooked a room for 3, i was given a room for 2. but they compensated with extra room after complaining

8/10
Excellent
Jennifer, 21 Jul 2023
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Clean, nice sized rooms with most amenities. Great breakfast. Very close to train station.

10/10
Exceptional
Chris, 04 Jul 2023
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Spacious and close to Utrecht Station. Easy walk to all shops and restaurants

10/10
Exceptional
Ruth Margaret, 08 Jun 2023
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Room comfortable and a good size.

8/10
Excellent
Raymond Archibald, 06 Jun 2023
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Well located next to the central station and within walking distance to by he town centre.

10/10
Exceptional
CARYLON, 31 May 2023
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In th middle of the city, not far from the ME sector, I loved the shopping and restaurants.

10/10
Exceptional
Alison, 23 May 2023
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A perfect weekend trip.

We travelled to Utrecht for the half-marathon, and found the hotel to be perfectly situated, both for transport links and for sightseeing on foot. It was comfortable and clean, the service was good, and the breakfast was excellent. We got a huge discount, courtesy of some Tesco Clubcard vouchers, and were pleased with how well it worked out.

10/10
Exceptional
KAREN, 11 May 2023
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Excellent hotel in great location

We had a great stay. Everything was smooth with check in and there was a room available for us early in the morning on our arrival. All staff were extremely helpful and friendly and always had time to chat. The location of the hotel was excellent for train links and to get into the centre of Utrecht. I would definitely recommend this hotel

10/10
Exceptional
Timotius, 06 May 2023
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close to utrecht station, and close to the town, great location. great staff. could not ask for more

8/10
Excellent
Luke, 02 May 2023
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Sadly it was a short stay, however the Front of House was very good and the room was great. Located in the centre, with a good selection of bars

10/10
Exceptional
Jamal Al-Deen, 27 Apr 2023
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I enjoyed my stay at this hotel, everything is perfect. The location is in the heart of the city, a few meters from the train station and very close to everything you may need. The staff are very nice, friendly, and helful, they do everything to make your stay comfortable. The housekeeping is perfect, the restaurants are fine and tasty food. The front desk staff are very kind. I couldn't find anything negative to talk about. I just left the hotel yesterday but started thinking of my next stay there. I recommend it strongly if you are looking for a best place to stay in utrecht

10/10
Exceptional
Verified traveler, 05 Apr 2023
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Great hotel for business/ family trip

Front staff- very friendly and helpful. Overall service was excellent. Location is perfect. Cleanliness can be improved.

10/10
Exceptional
Shirley, 22 Mar 2023
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Highly recommend this hotel. 5 mins to the Utrecht train station. Very clean throughout the hotel, not just the room. The room has coffee and tea bag’s which are really good. We would definitely stay here again.

8/10
Excellent
GRAEME, 20 Mar 2023
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2 day experience

Given a room upgrade on arrival. Told there would be no housekeeping during 2 night stay and was therefore given 1 small free drink in the bar. Perhaps should have been 2 ie 1 each. Breakfast was fantastic.

10/10
Exceptional
Andrew, 20 Feb 2023
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Perfect hotel 1 min walk from the train station, ideal for walks around Utrecht. Plenty of options for breakfast.

8/10
Excellent
HELEN, 13 Feb 2023
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Great hotel 5 min walk from Central station, 15 min to canal and 5 min to shopping mall.

10/10
Exceptional
Brian, 18 Dec 2022
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Very conveniently located a few minutes from the central station and only a short walk from the historic centre of town. The first room I was given had a water leak. I was given a new room immediately without any fuss; and a complementary dink at the bar. The room was spotlessly clean. Breakfast was the usual all you can eat continental Buffett.

10/10
Exceptional
Jacob, 12 Dec 2022
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Excellent hotel! The staff were extremely helpful, friendly, and couldn’t do enough. We did not eat in the hotel but the food seemed good. The room was large and clean. We decided to do the self clean option which meant we didn’t have our room cleaned every day, this was to be eco-friendly, and as a reward the hotel would give you a voucher for a drink every day you did self clean! Very happy with our stay and will be returning to this hotel!

10/10
Exceptional
Lynn, 10 Dec 2022
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Great location next to the train station. Room was spacious and clean. Staff were very helpful and even directed us to have complimentary coffee when we asked if the lobby restaurant was serving coffee. Very friendly staff at the breakfast room too…thank you for a great stay

10/10
Exceptional
Ruth, 16 Nov 2022
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We stayed in room 601. It was a bit dusty under the bed. Apart from that we had a wonderful stay. 😆

10/10
Exceptional
PAUL, 15 Nov 2022
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NH Hotel Utrecht

Such a convenient and well appointed hotel, within 3 min of the train station. Staff were incredibly courteous and helpful. Nice touch with the eco initiative on room cleaning.

10/10
Exceptional
christopher, 11 Oct 2022
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A great hotel super convenient for trains and trams a few minutes walk into the old center of Utrecht

10/10
Exceptional
Cher, 10 Oct 2022
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Only one night

Even though we arrived at midnight, we were greeted warmly and checked in with ease.

10/10
Exceptional
Anne, 04 Oct 2022
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Very clean and spacious room. Breakfast selection very good. Location great.

10/10
Exceptional
HEMANT, 14 Sep 2022
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The best

8/10
Excellent
Rafiat, 27 Aug 2022
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Had a nice experience.

10/10
Exceptional
Michele, 09 Aug 2022
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Clean spacious hotel in city center

This hotel is right near the train station (no noise) and a small walk to the heart of the city or the old section so it was very convenient. Staff were very helpful, room for 3 was spacious, clean, good beds and sheets and the bathroom was clean and good. The breakfast buffet was amazing - large selection of all types of fresh foods. I would definitely stay here again - all the amenities of a new hotel with a good location to shopping mall and the old town section.

10/10
Exceptional
Sarah, 05 Aug 2022
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Very helpful staff. Good choice at breakfast.

8/10
Excellent
Kristin, 02 Aug 2022
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Great location, staff was polite and helpful

10/10
Exceptional
Fernando, 08 Jul 2022
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Great location

6/10
Fair
Loretta, 04 Jul 2022
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Average stay this time.

I stayed in this hotel 2 years ago and since then it seems to have deteriorated. We had to book last minute as our flight was cancelled. Check in wasn't allowed until 5pm whereas other hotels are at 3pm. One member of staff on the reception was quite condescending not only towards us but also towards her colleagues. We were given a receipt for the deposit and when I asked for a receipt at check out for the payment for the room I was told because we had booked with Expedia we couldn't have one. I explained this was thr first time I had ever been told this and regularly book with Expedia and hotels have always given me a receipt. In fact my previous stay at this hotel had been booked with Expedia and I had had a receipt from them. I kept being told it wasn't possible to which I disagreed but they were adament I had to take this up with Expedia. The room was a good size but not as clean as I would expect, the floor clearly had not been vacuumed/cleaned as when i walked around it felt gritty and my feet became dirty. The bathroom was clean but the extractor fan did not work. Same as last time! The entrance to the hotel is also not very pleasant. I appreciate it is a busy area but having to walk through people smoking right outside the entrance was very nasty and cigarette ends thrown outside was horrid. Yuck.

10/10
Exceptional
Steven, 29 Jun 2022
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The room was newly renovated, and it's quite spacious. The wifi wasn't fast enough to start streaming a video until 30 seconds later, though.

4/10
Poor
Geneviève, 21 Jun 2022
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Great place to stay in Utrecht if you wish to be close to the train station. However, beware, almost no air / no AC working in the rooms. This might be a problem during the summer - as happened to us.

10/10
Exceptional
Stephen, 21 Jun 2022
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Recommended

Very central, just a short walk from the central station. All the staff were very friendly and helpful. Room was spacious and very clean. We only had breakfast on one day of our stay but there was a good selection and plenty of choice. All round and excellent choice.

10/10
Exceptional
Laura, 13 Jun 2022
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Very enjoyable stay

Very clean, friendly staff. Check out at 12 which was great. Central location next to station and convenience store. Spacious modern room and building. Breakfast plenty of choice. Free drink if you don’t have room cleaned daily is a good eco policy.

10/10
Exceptional
russell, 31 May 2022
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Very convenient. Super comfy bed. Only annoyed by the relatively loud fan that doesn't switch off.

10/10
Exceptional
Michelle, 30 May 2022
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Great horle

Great hotel. Very clean!!!

10/10
Exceptional
Jennifer, 30 May 2022
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We stopped over in Utrecht before returning to Schiphol for our flight back to the US. This town is so charming. The NH Hotel is conveniently located near the train station, an easy walk to the Old town and surrounded by lots of charm and international flair.

10/10
Exceptional
Verified traveler, 25 May 2022
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Great place to stay in Utrecht

Great location especially if you will be coming in to Utrecht Central. Convenient walk to shopping, centrum and restaurants Front desk staff were friendly and helpful Rooms were clean, well set up and had the necessary amenities for a comfortable stay.

10/10
Exceptional
Linda, 25 May 2022
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Great hotel at Utrecht central station

Beautiful comfortable rooms in a great hotel. Very friendly staff.

10/10
Exceptional
Ansuman, 29 Apr 2022
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Very PLEASANT STAY

It was very comfortable great clean rooms The breakfast was buffet and it was wonderful. The area was safe . Our room was quiet and peaceful .

10/10
Exceptional
Kathryn, 29 Apr 2022
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Great location great property.

10/10
Exceptional
Manon, 24 Apr 2022
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Remodeled, contemporary room, great staff. Convenient next to Utrecht Central train station.

10/10
Exceptional
Princess Diane, 18 Apr 2022
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The place is very clean. 5 star. The staffs are very approachable

10/10
Exceptional
Rei, 01 Apr 2022
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Hotel was a very short walk from the Utrecht Train Station and the adjoining mall. Lots of food options and shopping at the mall and station. Hotel staff were all very friendly, helpful and efficient. The room was also big with a good view of Utrecht. Had a wonderful stay, especially with the comfy bed and good shower.

10/10
Exceptional
Craig, 29 Mar 2022
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Great location by train station. Clean, efficient, comfortable, within walking distance of many things.

10/10
Exceptional
Andrea, 07 Mar 2022
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It's exactly what you need from a hotel as long as you're not looking for anything quaint or boutique-like. Everything works and it's efficient, clean, and comfortable. Staff are super friendly. Less than 3 mins away from Utrecht Centraal and Hoog Catharijne.

10/10
Exceptional
caryl, 18 Feb 2022
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The Friendliest Stylish Hotel to be at in Utrecht

I initially stayed with my daughter. We had an unfortunate situation where my daughter found a dead fly in her salad, when mentioned to the restaurant. They compensated us with a main meal as a goodwill. Whilst on my stay in Utrecht, I have since rebooked 3 x times in the same room, continuously, which the hotel were able to accommodate. They went out of their way on many occasions to make my stay comfortable.

10/10
Exceptional
Patricia, 16 Feb 2022
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Lovely, safe hotel in the heart of Utrecht

10/10
Exceptional
Juana, 27 Dec 2021
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Excellent customer service 👏

8/10
Excellent
Richard, 02 Dec 2021
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Nice hotel, good location

Nice room, staff were helpful, the hotel is in a great location if traveling by train and easy to find. The only slight disappointment was the quality of the tea and coffee making facilities in the room, as these were not to the standard we experienced the night before in a similar priced 4 star hotel, just a small detail that could have been done a bit better.

10/10
Exceptional
Faisal, 17 Nov 2021
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Positives * Nice powerful shower * Had a UK plug as well as European plugs * Simple to use safe * Friendly service from reception * Good desk for working * Very nice table lamp

10/10
Exceptional
Patricia, 06 Nov 2021
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Very convenient to transport links. modern, fresh and clean hotel and the food was lovely

2/10
Poor
PATRICIA, 29 Oct 2021
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Hotel close to train station and local restaurants No parking on site 30euro for over night parking. No heat in room / hotel is still working on this / I visit October 31/ hotel did provide a small heater wich was nice but at the price we paid I wouldn’t stay here again / I’m a bit disappointed at this NH location . Breakfast was nice / lots of choices/ great service Hotel staff is very nice and on point and service was excellent

10/10
Exceptional
Fernando, 20 Oct 2021
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location: meters away from central station, shopping mall and restaurants

10/10
Exceptional
Manuel, 05 Oct 2021
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Great place to stay in Utrecht

Even though the hotel was experiencing renovations, the staff was very attentive, the room was great and extremely clean. Also the location could not be better in Utrecht. Highly recommend

10/10
Exceptional
ESTEBAN, 20 Sep 2021
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Our experience at the NH Utrecht was just great! The hotel is close to the central station and just steps away from everything worth exploring. The reception staff was friendly, and the welcome drinks after a morning of exploring the city were a nice touch. The baggage hold service was lifesaving, since we could explore the city before check-in and after check-out with ease. If we ever go back to Utrecht, we’re definitely staying there!

10/10
Exceptional
Chris, 23 Sep 2020
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Excellent

Great people, great service, highly recommend.

6/10
Fair
Loretta, 30 Aug 2020
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Not sure why this is a four star hotel

My son and I stayed here for 9 nights and I only booked this hotel because a twin room was not available at the hotel I usually stay at. I am not sure why this is rated four star as in my opinion it does not meet my expectation and experience of four star hotels. The service is poor. On the first day I reported to the reception the fan was not working in the bathroom and one of the lights was flickering, none of them were ever fixed throughout my stay. The housekeeping was reasonable but they did not sweep or vacuum under the beds as there was clumps of dust. On the day we arrived they had only left one bath towel for use so I had to request an extra one. They also don't leave enough creamer for coffee and what was there when we arrived had clearly been there a while as it was hard in the packet. Outside of the hotel entrance is rather unpleasant as people stand smoking so one has to walk through the disgusting smell of it. On the positive side the breakfast buffet is very good and the rooms are spacious. Some tweaking of service and cleanliness could improve this hotel but I won't stay again, I will stay at my usual excellent three star one nearby.

4/10
Poor
Verified traveler, 31 Jul 2020
hotel-logo-v2.pngTraveller

The beds were really bad. I'm used to many hotels and don't complain that quickly at all but the beds were very hard.

8/10
Excellent
Verified traveler, 22 Feb 2020
expedia-logo-v2.pngTraveller

Great location to Jaabuers and Utrecht Central. Quick walk for the tourist area

10/10
Exceptional
Seanparker, 17 Feb 2020
expedia-logo-v2.pngTraveller

I loved it the mini bar was not cheap but all in all I love it there will be back next yr for asot & Armin van Buuren

6/10
Fair
Verified traveler, 14 Feb 2020
expedia-logo-v2.pngTraveller

Near station Smell from drains was noticeable in room Fresh air vents very noisy. Had to. Be obstructed with tape.

10/10
Exceptional
SCURRELL, 03 Feb 2020
hotel-logo-v2.pngTraveller

Lovely hotel, great location

Modern and comfortable hotel within a minutes walk of Utrecht Centraal, won't look anywhere else when we return. Friendly staff on arrival, great breakfast

6/10
Fair
Verified traveler, 28 Jan 2020
hotel-logo-v2.pngTraveller

Good option except for terrible WiFi

Good service and decent sized rooms but the wifi reception is terrible unless you pay.

10/10
Exceptional
Michelle, 05 Jan 2020
hotel-logo-v2.pngTraveller

Excellent Hotel!

We had an excellent stay with the NH Hotel in Utrecht. The check in process was super quick and easy. Very professional staff and an extremely clean hotel with modern facilities. Although the hotel is based close to the station, the room was quiet and we could sleep in peace every night. I highly recommend this hotel and will be back. Utrecht is a special place and staying at NH Hotel made our holiday all the more pleasant. 10 out of 10 from me :)

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