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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

New Alexander is in the heart of Genoa, within a 5-minute walk of Christopher Columbus Monument and Piazza Acquaverde. This hotel is 0.2 mi (0.4 km) from Galata Maritime Museum and 0.7 mi (1.1 km) from Royal Palace. Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include express check-in, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: 8:00 PM
Minimum check-in age: 18
Check-out by: 11:00 AM

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

You need to know
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve cribs/infant beds
  • This property accepts credit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for continental breakfast: approximately EUR 7 for adults and EUR 5 for children
  • Covered self parking fee: EUR 15 per night (in/out privileges)
  • Nearby parking fee: EUR 15 per day (262 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

English

Chinese (Mandarin)

Italian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Entertainment

Non-smoking

Other

Elevator

Breakfast available (surcharge)

Television in common areas

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Express check-in

Self parking (surcharge)

Number of bars/lounges - 1

Offsite parking discounted rates available

Offsite parking reservations required

Covered parking

Secured parking

Distance from property (ft) - 262

Distance from property (meters) - 80

Hotel reviews

7.2
Good198 Verified Reviews
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Cleanliness7.2/10
Service7.6/10
Comfort7.0/10
Condition6.6/10
Neighborhood7.2/10
8/10
Excellent
Song-Fang, 12 Oct 2024
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Convenient for transportation.

8/10
Excellent
Stanislav, 12 Oct 2024
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An overpriced hotel near the bus station, train station, and a cruise terminal. Dodgy area around with homeless/strange individuals loitering around the hotel entrance. The elevator won't fit one person. Front desk was helpful, cleaning personnel needs training and stricter supervision.

4/10
Poor
Silvio, 27 Sep 2024
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Not worth the money. Better to do an AirB&B

2/10
Poor
Christopher, 09 Aug 2024
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Filthy old and uncomfortable.

8/10
Excellent
John, 02 Aug 2024
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Great place not too far from port area.

10/10
Exceptional
Lijing, 15 May 2024
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Excellent

10/10
Exceptional
Lijing, 10 May 2024
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What a beautiful and lovely hotel!

10/10
Exceptional
Suzanne, 31 Oct 2023
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I found the staff were very helpful with communication through expedia.. wonderful!! Thank you.. very clean.. great.. the only problem was elevator does not match room.. so you have to walk one flight up or down. But everything else great! Thank you!

10/10
Exceptional
Suzanne, 30 Oct 2023
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When you go to the 4th floor.. you have to walk the luggage down a flight of steps.. difficult

4/10
Poor
kevin, 26 Sep 2023
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Not very clean and didn't seem to safe

6/10
Fair
Hiroaki, 22 Sep 2023
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Concern about lift

8/10
Excellent
Victor, 15 Jul 2023
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Place is really nice but the area does not feel safe

6/10
Fair
Verified traveler, 12 Jul 2023
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So-so

+ near railway station + good price - not so clean - old rooms - not so safety district

10/10
Exceptional
Calvin, 16 Oct 2022
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Vestiges of 1970's design, lots of hot water, friendly staff.

8/10
Excellent
Horrol, 22 Sep 2021
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Hotel

Friendly and nice staff

8/10
Excellent
Agnes, 08 Nov 2019
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We had a pleasant stay in this hotel, it ticks all the right boxes for our needs in terms of public transport links, just walking distance to the main attractions, cafes and supermarket nearby. Plus the lovely receptionist, Julia has taken the trouble to do us a very great favour for our friend. We would definitely stay again in this hotel and would recommend it to friends and family

6/10
Fair
Verified traveler, 01 Oct 2019
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The transportation of this hotel is very good. It is close to train station, Metro station and even the airport.

2/10
Poor
Ernest, 16 Sep 2019
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Not a good place!! Walking in at night is not a comfortable feeling. Rough area, and hotel needs help! Never again! Should not be on hotels.com much better places to use. Look somewhere else. Very little choice on hotels.com, felt a little ripped off.

8/10
Excellent
Joanne, 11 Aug 2019
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The hotel was very relaxed, the staff were very friendly and helpful and the beds were very comfortable. Lovely bathroom.

2/10
Poor
Verified traveler, 10 Aug 2019
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I didn't check in because there was no air condition the hotel was very dirty and no one speak English so please do not charge me for these rooms that I did not check in

8/10
Excellent
Verified traveler, 22 Jul 2019
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It was definitely fine for a quick trip to Genoa! It's nothing special, but it's a good value for your money! The breakfast was average but filling!

8/10
Excellent
Rowan, 26 Jun 2019
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Great location to port or station.

This hotel was an excellent choice for us as we ended our cruise at the port and walked a short way to the hotel. We were greeted warmly and our room was ready early so we could check in then do our sight seeing around Genoa. It was with easy walking to most everywhere with a small supermarket next door and the sight seeing buses etc.

8/10
Excellent
Verified traveler, 11 Nov 2018
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Location is the only bonus!

Convenient for location only cross the road to get to the train station and close to the centre and marina area. Basic with old furniture if you are happy about it. The bed was horrible, kept waking up as the bed frame make loud noises as you turn while a sleep! I would rate it as low three star or 2 stars

8/10
Excellent
Manuel, 22 Aug 2018
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Good and handy location

8/10
Excellent
Verified traveler, 18 Jun 2018
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Close to the train station. In a walking distance from the main attractions.

6/10
Fair
Caroline, 30 May 2018
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Few hours rest

We only stayed for a few hours to get ready to catch the night bus to Pompei. The hotel is clean but outdated. It is literally in front of Principe station so handy, but very noisy.

8/10
Excellent
Verified traveler, 03 Apr 2018
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near the station

It is located a few minutes walk from the train station. However, it is relatively declined place, and may not good to walk to the hotel at night.

2/10
Poor
Verified traveler, 26 Dec 2017
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Vacation from hell at the new Alexandra hotel in

Drug and alcohol infested area. Park in front of hotel where homeless and drug dealers hang out. Afraid for our safety. They fought (physically) all night long. We did not sleep because of the screaming and fighting near our window. Someone opened our door during the night and left when they heard our screams. We developed a terrible cold due to the dirty heating system. The pictures of the rooms are very deceptive and do not represent the true image of the rooms. The staff (except for the chamber maid) was terrible. They did not provide any information or tried to answer any of our questions about the area. You should not recommend this hotel to your customers.

6/10
Fair
Mikael, 01 Oct 2024
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We only stayed for a night before going south. Close to trains and busses but I wouldn’t stay for more than one night. Nice staff and clean facilities, breakfast were really simple but tasted ok.

10/10
Exceptional
JONGSUH, 24 Sep 2024
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친절한 리셉션!

2/10
Poor
Daniel, 21 Sep 2024
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Ich habe gar nie im New Alexander übernachtet ! Ich habe 1 1/2 Monate vorher storniert! Expedia ist kriminell ! Ich habe den gesamten Hotelpreis NICHT zurückerstattet brkommen !!!! Ihr seid kriminell Never more Expedia ! by by

6/10
Fair
WILIAM S, 16 Sep 2024
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Ar condicionado muito fraco e geladeira não gela

6/10
Fair
Björn, 15 Sep 2024
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Bra läge. Dålig frukost

10/10
Exceptional
Christelle, 11 Sep 2024
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Personnel acueillant et disponible. Merci encore pour l aide apportée pour le parking.

4/10
Poor
Monica, 08 Sep 2024
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….

6/10
Fair
Teresa, 28 Apr 2024
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Struttura discreta e buona per un breve soggiorno.

6/10
Fair
Gaston Andres Flores, 25 Mar 2024
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Ok

4/10
Poor
Lukas, 17 Mar 2024
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Very old rooms that felt a bit dirty. The area seems fine and its nice that its close to the railwaystation. Staff is okay. Very loud, could hear everything from outside and the hallway.

8/10
Excellent
Frédéric, 19 Feb 2024
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Bon séjour

Le ménage était fait régulièrement. L'environnement direct de l'hôtel était correct et le personnel sympathique.

10/10
Exceptional
Luigi, 18 Feb 2024
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ECCELLENTE Avevo prenotato una camera singola e mi hanno dato una camera con letto matrimoniale, l'addetto alla reception è stato molto gentile, la colazione dovrebbe migliorare

10/10
Exceptional
Eugenio, 17 Dec 2023
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Struttura allocata in pieno centro cittadino, a due passi dalla stazione di Piazza Principe

2/10
Poor
Meritxell, 04 Oct 2023
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Ratas, ruído, desayuno pobre y sin tener en cuenta intolerancias ni ofrecer alternativas, zona poco segura, aparcamiento lejos cuando decía que había, habitación enana respecto a las fotos... Y más cosas que no vale la pena mencionar...

8/10
Excellent
Enrico, 03 Sep 2023
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Edificio datato ma ben tenuto, bagno in camera rifatto recentemente, letto comodo anche per chi come me supera i 185. Posizione perfetta per chi deve imbarcarsi in crociera o se deve prendere il treno a piazzale principe. Parcheggio a pagamento nel park della stazione ma coperto e comodo alla struttura. Abbiamo usufruito solo del pernotto quindi non posso giudicare gli altri servizi.

2/10
Poor
FREDERIC, 14 Aug 2023
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N'y allez pas c'est une horreur

Trou dans la douche réparé par un scotch, très mal placé dans un quartier malfamé de gènes, bruit de perceuse le matin, ascenseur très étroit, et des bêtes dans la douche. Bref, une horreur

10/10
Exceptional
Madeleine, 27 Jun 2023
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Très pratique, à deux pas de la gare de bus

10/10
Exceptional
andre, 19 May 2023
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3mon from cruise ship in old port…nice old hotel renovated..good breakfast…personnel friendly…not luxury but very convenient!!!

8/10
Excellent
Alessia, 02 May 2023
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.

10/10
Exceptional
Gabriele, 22 Apr 2023
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Alles soweit ok.

2/10
Poor
Helena, 19 Nov 2022
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O hotel perto do Porto turístico, única vantagem. O resto é decepcionantes e terrívelmente não recomendado.

8/10
Excellent
Pintér, 15 Nov 2022
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Jó tranzit szállás

A szoba, fürdő, WC tiszta az ágy kényelmes, a reggeli korrekt, közel van a belvároshoz, a hopp on hop off a szálló mellett áll meg

4/10
Poor
Andreas, 27 Sep 2022
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Schon sehr abgewohnt,Bad unterirdisch Zimmer super Laut

6/10
Fair
Palle, 20 Aug 2022
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Rengøring var utilstrækkelig.

10/10
Exceptional
Julien, 16 Aug 2022
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Très bien, serait pratique d’avoir une table à repasser!

6/10
Fair
katia Maria, 21 Jul 2022
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Frühstück kein Brot. erster Tag super freundlichen. Ein tag super,,,nur ein Tag....

8/10
Excellent
Gabriella, 16 Jul 2022
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Good

8/10
Excellent
Francesca, 24 Jun 2022
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Sono stata trattata in maniera estremamente gentile. Abbiamo soggiornato nella stanza 101 ed era rinnovata e pulita.

2/10
Poor
Christian, 10 Jun 2022
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3 rooms reserved, payment taken from Expedia, refused by the hotel. Arrived late and did not accommodate. Took over an hour to finally pay for new overpriced rooms.

6/10
Fair
Massimo, 03 Jun 2022
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Un 6 va bene

Buono per una notte senza troppe pretese, Vicinissimo alla stazione e costa poco

4/10
Poor
Dario, 05 May 2022
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Mai più

Camera datata e con segni incuria, incrostazioni di ruggine sui sanitari, box doccia rotto, pareti della camera pitturata maissimo. Manutenzione inesistente. Colazione scarsa come scelta.

8/10
Excellent
Volker, 24 Jan 2022
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Vielreisender

Die Info von Hotels.com "Gut zu wissen. Bettwäsche nicht verfügbar" stimmt nicht. Selbstverständlich war das Hotelzimmer, wie von einem Hotel gewohnt, mit Bettwäsche und Handtücher ausgestattet. Man von dem Hotel viel zu Fuß erreichen.

6/10
Fair
MICHEL, 03 Oct 2021
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Principal intérêt de cet hôtel est d'être à 5 mn à pied de la zone pour embarquer en croisiere. Point positif, le petit déjeuner, pour 5 €, de quoi bien commencer la journée.

6/10
Fair
Verified traveler, 23 Aug 2021
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Il parcheggio è esterno all'HOTEL e a pagamento

L'hotel è in una posizione comoda per raggiungere il centro storico e le principali attrazioni. La struttura è vecchiotta, infatti abbiamo avuto problemi con le luci e anche con l'acqua fredda che non usciva. Quest'ultima, su richiesta, è stata prontamente aggiustata. Nota negativa: nella descrizione si parla di parcheggio (ragione che ci aveva indotto a scegliere la struttura in questione in luogo di altre); in realtà l'HOTEL non è dotato di parcheggio privato ma si appoggia ad uno privato esterno, non distante dall'Hotel, ad un costo giornaliero di € 15,00. Inoltre non c'è sempre disponibilità all'interno dello stesso, non è quindi garantito il posto. Per tali ragioni, alla fine, abbiamo sempre parcheggiato per strada sulle strisce blu a pagamento.

8/10
Excellent
Verified traveler, 08 Aug 2021
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Zentral

2/10
Poor
Verified traveler, 07 Aug 2021
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Non era uguale alle foto

8/10
Excellent
Francesco, 14 Jan 2021
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Comodo per chi viene dal porto e vuole riposarsi prima di rimettersi in viaggio

4/10
Poor
Olivier, 11 Oct 2020
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Très bruyant

8/10
Excellent
Jhoanna, 11 Feb 2020
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Hotel bastante sencillo, pero con todo lo necesario para pasar unos días en Génova, está bastante cerca de la estación de autobús y metro

10/10
Exceptional
Verified traveler, 16 Nov 2019
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Buena ubicación No tienen servicio de maleteros.........

8/10
Excellent
Alexandra, 20 Oct 2019
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Wir haben die Unterkunft bei Beginn einer Kreuzfahrt gebucht. Das Hotel liegt direkt vor dem Kreuzfahrtterminal, Städtebesichtigung startet sofort vor der Tür... d.h. absolut zentral! Sehr sauber, das Personal überaus freundlich,jederzeit wieder!

10/10
Exceptional
MARINA, 13 Oct 2019
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Отличное расположение, доброжелательный персонал, хорошие завтраки.

8/10
Excellent
Verified traveler, 25 Sep 2019
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Posizione ottimale, vicino alla stazione Principe e alla fermata della metropolitana. Circa 10 minuti a piedi dal porto dove ci sono locali e ristoranti per tutti i gusti

8/10
Excellent
Verified traveler, 21 Sep 2019
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非常に駅から近くて安心だが、 夜は治安が悪いと感じる。

6/10
Fair
Christiane, 11 Sep 2019
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Für 1 Nacht OK

Hotel in Hafennähe. Abends ist der Platz davor voller Männer. Für eine Alleinreisende Frau etwas unangenehm. Zimmer war etwas in die Jahre gekommen, ausreichend groß und einigermaßen sauber. Nicht weit vom öffentlichen Verkehr. Flixbus, Bahnhof, Bus zum Flughafen. Leider konnte ich keine Fotos hochladen.

8/10
Excellent
Verified traveler, 03 Sep 2019
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Personnel multilingue et agréable. L’établissement est sympa pour y passer un court séjour. Les chambres pourraient être modernisées mais elles font très bien l’affaire tout de même ! Un seul petit point négatif : pas de clim dans notre chambre, et donc une chaleur étouffante

8/10
Excellent
Verified traveler, 29 Aug 2019
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Vicino al centro storico, stanza per due persone ottima, per tre così così, bel bagno

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