Very organised, friendly and professional. Helpful.

All the staff were polite, very attentive , and accommodating. I will definitely be staying again when i return in May 2025

Check-in was quick. Welcome drink and hand towel was given. The porter delivered the luggage to the room and gave a tour of the room. The area is full of energy. Plenty of places to eat , socialize and shop. Sarit Mall including the above is a 3 minute walk. Streets are safe to walk, day and night.

Will definitely stay there in the future.

Enjoyed my stay at Movenpick

Great service, nice room.

Meilleur hôtel à Nairobi. Nous avons été très bien accueillis, le personnel a été aux petits soins, très belle chambre, excellent service. Nous sommes à Nairobi à tous les mois et allons retourner dans cet établissement sans hésitation. Merci à toute l'équipe.

Good but.....

Good stay. Night club down the street had music until 2 am both Friday and Saturday night.

q

The service was superb. I was really impressed with how friendly and attentive the staff was. Thank you for a wonderful stay!

Excellent property excellent location fabulous customer service Deborah A guest relations was phenomenal so was Manager Grace. This is a very well run property and they took good care of me. I had a 10 day stay and I have to give them 10 out of 10 in everything.

the scenery and poll and serene environment. The spa

George in concierge was amazing! Mercy and Purity also made our trip memorable.

Excellent

One word - excellent

love that every thing was acceptable.

Amazing experience

From getting picked up from William our driver at the airport he was so friendly and helpful And that made a great start too our African adventure

Really good Hotel

Glad I had booked same hotel for further 4 nights after my initial stay 7 nights . Everywhere seemed so clean and the staff were very helpful. Only thing I noticed was as a solo traveler you make sure they give you the room type you have paid for. I got told only room available was at the residence building opposite the main hotel when I had paid for superior standard room but this got resolved the next day

Movenpick has its character which modern hotels cant match. I like it, rooms are big and its very relaxing.

Locational advantage

Comfortable Exceptional Stay

It was an amazing stay. Very big and comfortable rooms. Walk in closet. Great amenities in the bathroom. Mary at the reception and Purity, Festus, James, Patrick at the 2nd floor restaurant were exceptional in their service and friendly attitude.

value you get for the price you get is very bad. very old building. food not great.

Amazing stay. Great rooms and food

Amazing

Excellent the nest hotel I have stayed in in Kenya

Nice clean rooms with the staff being very helpful

Security is taken very seriously. The staff are warm and friendly The Hotel is exceptionally clean

Hotel is good, but the service could be improved. My airport transfer was not booked properly by the hotel so I had to wait 30 mins in the middle of the night for it to arrive. I ate at the view restaurant and the service was very slow. I have stayed here many times and generally I am happy but this was not a great experience..

Sterling experience

The only improvement I would add is air conditioning needs to be added to the apartment suites. Other than that, my stay was excellent, the staff were very professional, and the overall standards are very high!

Bad SPA, good hotel!

This is a nice hotel in Nairobi Westlands, not far from Nairobi National park and airport. It has very good security and various restaurant serving variety of Kenyan, Indian and European food…there is also a big heated outdoor swimming pool, gym on the 22nd floor overlooking Nairobi and wonderful rotating restaurant on the 24th floor. SPA is rubbish, try to avoid, they are muddling with slots then charge you for services you have never ordered and at the end arrogantly ask you if you want to leave a tip???

Kenya stat

This is a nice hotel in Nairobi Westlands, not far from Nairobi National park and airport. It has very good security and various restaurant serving variety of Kenyan, Indian and European food…there is also a big heated outdoor swimming pool, gym on the 22nd floor overlooking Nairobi and wonderful rotating restaurant on the 24th floor.

Nairobi stay

This is a nice hotel in Nairobi Westlands, not far from Nairobi National park and airport. It has very good security and various restaurant serving variety of Kenyan, Indian and European food…there is also a big heated outdoor swimming pool, gym on the 22nd floor overlooking Nairobi and wonderful rotating restaurant on the 24th floor.

Nairobi stay

This is a nice hotel in Nairobi Westlands, not far from Nairobi National park and airport. It has very good security and various restaurant serving variety of Kenyan, Indian and European food…there is also a big heated outdoor swimming pool, gym on the 22nd floor overlooking Nairobi and wonderful rotating restaurant on the 24th floor.

Mövenpick hotel provided us with a very comfortable and what felt like a luxurious stay for one night while in Nairobi. The staff were very nice and accommodating, the food at breakfast vast and delicious, and the hotel itself beautiful. We will definitely be back.

The meals were to a high standard. The hotel is very clean. Security is excellent

We stayed there twice while we were in Kenya, both times were absolutely wonderful. I would definitely recommend.

I still have dreams about this place. Its absolutely amazing. Customer care is amazing, every meal there is a buffet and its close to all you need. Cons: you had to go to the lobby for deliveries. And i was pregnant so come supper time I found it hard to eat and wouldnt allow to take food which we had picked from the buffet into the room.

Very good

The rooms are always clean. Normally the housekeeper, Nancy keeps everything tidy and organized. I enjoyed my stay at Movenpick hotel and would gladly recommend it.

The room was huge and comfortable. The restaurant The View on the 24th floor was impressive with the rotating floor, and the food was exquisite. The hotel is a bit dark despite all the windows. The reception area is very big but not warm. It is a bit old, both the infrastructure and the decoration. I felt I was entering a huge dark cave. Somber and not too welcoming. I had the same feeling on the second floor restaurant. Huge, cold and somber.

Quality hotel.

Well located hotel. All staff are pleasant but overall service is not attentive as the staff seem focused on the bigger groups. Room and overall hotel is quite dated- carpet is not fresh, smelly hallways, bathroom fan operational when not needed (noisy) and most importantly the shower never had hot water despite the repairs; it was lukewarm at best. Breakfast was of good variety and in room dining food was generously portioned and tasty. Very good toiletries brand!

Comfortable and good maintenance culture

The best stay and hotel I had. Not only because the hotel property is amazing and extremely clean, but also because staff are caring, kind, friendly and super helpful! I absolutely recommend this hotel to families and businesses matter as well! Amazing in the Nairobi region. Thanks to all their staff specially those working in the restaurant, bar and reception - you’re the best!

Enjoyed my stay!

I had an amazing stay at Movenpick. The staff was very friendly and accommodating.

The rooms were old and not very well maintained. Scratches to the furniture, marks on walls, cabinets, drawers, and bathrooms. The drain in the shower did not work well which resulted in flooding in the bathroom. All elevators were out of commission on the 16th of March which forced us and all other guests including seniors to walk up and down 10 flights of steep and narrow stairs. No service elevators or alternates were available and hurt my ankle badly walking up the stairs. Staff were unable to help and said the only solution was to take the stairs. There was a conference going on at the same time of our stay which caused a lot of delays and lead to a disappointing experience. The gym was old and not well maintained (dead flies all over the floors), pool was extremely cold even though it said heated. Reception was cold compared to the previous hotel we stayed at. Upon our check-out, the conference had ended and the floors were being cleaned by cleaners dumping buckets of soapy water on the hallway at 12pm. We had to walk and wheel our luggage through an inch of soapy water risking falling and getting injured. Very negative experience especially considering that we paid roughly $400 per night for a week long stay. The room was way overpriced and should have been half of that. Not impressed and would not recommend or return based on this rate.

Bad experience at Movenpick

I was charged 100 USD for an early check in by a couple of hours in spite of telling them that I plan to check out at 6 am on 19th March and come back again for a day’s trip on 21st March and again will check out early around 630 am. Ridiculous.

Can't believe this was a 5 star hotel. Staff were amazing but the hotel was in poor condition. The door lock caught

Service was excellent, staff is always smiling and welcoming. The room was huge and comfortable, I’d highly recommend this hotel to friends and family. Thank you

Excellent service and outstanding food

Very impressed overall. In conjunction with my stay I celebrated my birthday and the hotel surprised me with cake in the room after we returned from dinner in the revolving view restaurant. Overall the quality and presentation of the food was excellent, staff friendly and service on point. We will surely be back!

The location is very convenient, spacious room spaces, friendly staff and amazing views of the Nairobi skyline especially from The View Restaurant.

Beautiful and serene place with all the modern amenities. Very very clean. Even though it's in the city, it's not in the busy and noisy part of the city. The staff goes above and beyond. I highly recommend it

Great place!

The hotel did a great job helping me celebrate my wife birthday by decorating the room for me. Everyone we interacted with was amazing.

Nice hotel

This is a nice hotel with very spacious rooms. Conveniently located for the business district and large mall and restaurants. Most of the staff are excellent, especially Naomi and Grace on reception and the the lovely Faustina who looks after the cafe next to reception, However the staff on the 2nd floor at the bar and restaurant really need guidance and training. i had several issues during my stay.

Very beautiful hotel

Nice hotel conveniently located

The hotel has improved in recent times. The rooms are very large and well kept. The staff are very friendly and helpful. The hotel is walking distance from a large shopping mall and the business district. My hotel of choice when in Nairobi

Very welcoming helpful staff. Delicious breakfast and wait staff terrific

Top notch hotel in Nairobi

Loved everything about this hotel. We went to dinner at the View (360 rotating restaurant on the 24th floor). Breakfast on the 2nd floor was phenomenal and they had gluten free and dairy free options everywhere. We used the car service provided by the hotel for in city excursion as well as the airport transfer. It felt like a black car service (Mercedes car with tinted windows). The driver was very respectful. We spent our last day at the spa, which was phenomenal. We did the signature treatment (sugar scrub, use of steam room and sauna, then ended with a massage. I feel so refreshed and from the steam room it opened my sinuses and relieved congestion! The entire staff at the hotel are a delight to be around and will definitely stay again when in Nairobi.

Excellent stay

From start to finish it was an excellent stay. All of the staff were so friendly and helpful, especially Deborah on reception. Nothing was too much trouble and always had a lovely smile on her face. The room was very big and comfortable and excellent facilities. Walkable to the local business district and large mall. I'll be back. Only slight gripe is that the chef needs to learn how to cook eggs. The scrambled eggs were under cooked and very watery and the sunny side up eggs were cooked too fast so the bottom was burnt and the top barely cooked.

Terrible hotel

Just horrible experience. The hot tub was broken and it leaked. This made the floor all wet and soaked but they checked once and confirmed it was broken then did nothing for it. They promised to figure out quart to do and call me back but they never did. No hospitality. No sincerity. I had to spend a night with soaking wet bathroom. I actually cleaned it by myself feeling bad about leaving it wet. Just terrible service. No compensation either. I just had to accept all of their fault and malfunction.

Staff, facilities, bar and area are the best you can get. Pool needs to be heated though!

The next time I hope family apartment area will be open to guests. Thank you

A very comfortable stay

Located close to the Nairobi city center, Movenpick offers much. The rooms are spacious and very clean. The hotel has 2 restaurants, a beautiful pool and pool deck to enjoy food and drinks. The security is good and the service, excellent. The concierge assisted in arranging tours.

Great location, my room was spacious and clean but no sound insulation. The staff were not conscientious of this and I could also hear anything someone did from the adjacent room. The hotel bar service was painfully slow which made meetings at the hotel quite frustrating. Overall the hotel is satisfactory but more effort from the staff is needed to get the quality up to where it should be for an international chain like movenpick

Excellent gold star service

From the moment I arrived the staff were courteous and polite. They were helpful in every way. Anne at the reception was excellent, going that extra mile. Fred also provided great service and Charles in the rotating restaurant is the perfect host with his gold star service. Esther was also great with breakfast. The food here is the best. The room was spacious, warm, clean and the bed was very comfortable.

Excellent!

Spacious and friendly staff

Friendly staff.. good location..good food

Friendliest concierge team

Movenpick is the perfect home away from home. The location is close to the mall, the staff is amazing and friendly, the food was tasty, and the rooms are large and comfortable

Very accessible. Excellent security. Very good Covid protection practice

Needs improvement

Overall good location, but older hotel. Needs a renovation. Food was delicious. Checkin took longer than it should have. I find it hard to belive that there are no wine bottle openers in the rooms and it took 2 phone calls and 45 minutes to get one. Will likely stay at a different location in the future.

good

It’s was good .