The staff were so helpful especially when it came to my daughter’s dietary requirements, with plenty of choice for her. You did not have to wait for the staff to help with anything you needed. The food was of a very high standard with a great selection of restaurants. The location was wonderful with great sea views and very clean throughout. Close to Rhodes old town if you wanted to venture and also not a far transfer from the airport. Lovely entertainment on an evening. An extremely good all inclusive Hotel overall.

Great hotel

Highly recommended

Loads of options for food. Really well kept rooms and the beach is stunning will be returning in the future

The hotel boasts modern architecture, clean and well-maintained premises, spacious and well-equipped rooms, an abundance of beach umbrellas, friendly and helpful staff, and delicious food

Wow! We’ve just left Mitsis Alila after a perfect week. The hotel is immaculate and the staff go above and beyond to look after you. There is so much choice of places to eat and drink, and they haven’t compromised on quality. The pizza bar on the beach was a personal favourite. We rarely go back to the same hotel twice, but we’ll definitely be returning!

Stayed a room with private swimming pool which was large enough for a family. Very gorgeous property with friendly and professional staffs. Entire property was very well maintained with high cleanness. We visited many all inclusive resorts in the past but this was one of the best for us.

Great resort, good restaurants, and the staff was nice. Need to fix the water temperature in the showers, Jummping all the time.

This is a great hotel. The location is excellent with easy transport to Rhodes town and a short(ish) walk to Faliraki. All the staff are amazing, so helpful and friendly. Nana in the greek restaurant was brilliant, as was Sofia and Daria in the Night bar. Also shout out to Nestor and Nicholas, good luck with school! Rooms were spacious and comfortable, there was always space around the pool or on the beach, I liked the free towels. The buffet food is nice, however the restaurants are incredible! We tried the Greek and Italian and would highly recommend, the pizza place on the beach was a personal favourite. Super easy to book transfers and taxis. It was also very easy to hire a car for the day. The hotel really has everything you need and we would not hesitate to book again.

A stunning hotel with top class A La Carte restaurant options. “All inclusive” really does mean all inclusive - unlike other hotels in the market, nothing is out of bounds. The restaurants are fantastic - make sure to make your evening reservations well in advance before you arrive though. Private Pool suites are more like a swim up room (the pool isn’t completely private), but still worth every penny in my opinion. We have visited this hotel for the past 2 years and will most certainly be returning next summer.

We stayed in Mitsis Rinola Crete and Mitsis Alila is same and went one mile an ahead with service and Hospitality ❤️❤️❤️🦋🦋. Reception all staff were excellent 🥰🥰 and all restaurant staff great and beach bar person were great. Makes cocktails in no time. This time we were luck to get late check out with free of charge thanks to the hotel manager and receptionist 🥰🥰🥰❤️❤️❤️. We will come back next year ❤️

I liked the restaurants and the bars. I didn’t like the salty pool and the speed of the service

A lovely hotel great staff good service no queues and good sun bed control

The best part are private pool of the room, the sea, concierge service. The food was good for alacarte restaurants and really bad for the main restaurant. The soft drinks really bad across the board. The reception service was bad, taxi situation is terrible.

Nice hotel, good condition. Very clean. Staff is overall competent. Some friendlier than others. Food was pretty good though menu somewhat limited. There were some pet peeves regarding actually being ready for service in the mornings, and bringing the rigjt coffee or tea. Drinks were good at night and the live music was a nice touch. The beach is very nice though pebbly. Make sure to have flip flops or sandals. Overall the hotel and experience was very nice. A solid 8.5 out of 10. I would have no problem returning to this hotel again.

Our second visit to Mitsis Alila, 3 years apart. As expected the staff, hotel, dining options, pool area, beach accessibility and as it was all inclusive the food options were really top class.Avi and the restaurant/ bar staff get a special mention for their patience and how they take care of their customers. Definitely a place we will go back to.

Staff were excellent all around, especially the pizza chef and the beach bar staff Michael and Vaggelis.

Overall the hotel was excellent although the bedroom’s required touching up.The staff in particular Natasha (Concierge) was delightful and extremely helpful.The reception are welcoming and very accommodating.The live evening entertainment was fabulous in particular the entertainment on Tuesday evening’s with the lady violinist.Thank you for a fabulous holiday and my family and I certainly recommend Mitsis Alila.

Best food at an all inclusive

The service and food was the best I’ve had at an all inclusive! Well done!

We had a wonderful stay at Mitsis Selection Alila.. Everything was absolutely amazing.. We were taken very good care of as soon as we arrived. Endless amount of food and drinks and the staff were fantastic.. I would definitely be visiting again and would definitely recommend this place. The rooms and facilities were top quality. I can't wait to visit again. The island on a hold is pretty spectacular.

Great hotel

Superb hotel. Service, food, cleanliness. One gripe and slightly big one was the room. I didn’t realise I was booking a single room for 2 people. By virtue of the name and given the fact that on the hotel website it states a single room is for 1 person why are hotels.com selling it as accommodation for 2 adults? This is somewhat misleading and frustrating. Take care when booking. The hotel itself is ace and would recommend it.

Great hotel. The best in Rhodes been 8 times

Wonderful experience not too busy as the family went at the end of June. Food and drinks was exceptional would confidently recommend.

9 visits in total and still my favourite hotel for a beach holiday. Exceptional value for money and 1st class service as always.

Mitsis Alila is a beautiful hotel that we keep returning to year after year. From the minute we get out of the taxi, we feel like we are returning to our Greek home & seeing friends & family. Everything about the hotel is outstanding, from the decor, cleanliness, food & entertainment. All members of staff go above & beyond to make sure your holiday is memorable. Special mention to Pantalis for the wonderful service on the beach, Christina in the Ouzeri, Magda & Evie for being so attentive in looking after us & Vitalia in guest relations for promptly & professionally dealing with any requests. Lastly, its always a pleasure seeing George (old) at breakfast & lunch & hearing all about his family & his daughters forthcoming wedding. This is the only hotel we keep returning to year after year & will continue to do so. Massive thanks to all at The Alila & we look forward to seeing you again next year.

A stunning hotel with fantastic facilities and great food

Absolutely amazing, would definitely go back hotel was so clean and staff were so friendly!! One of the best hotels i’ve stayed at and absolutely beautiful overall

Overall the hotel was Ana ing and we would visit again, however we were a group with 3 rooms, two of the rooms (507 and 407) would not be what you would existing a five star hotel due to its bathroom facilities. Tony bathrooms not suitable with no proper shower and no proper bath. Apart from this, the rest of the stay was perfect.

Our family of four had such a wonderful time at Mitsis Selection Alila. The staff were fantastic. We felt welcome and food was great.

Good points: food good quality, buffet and restaurants, close to the beach, whole day of activities for children. Our daughter loved the competitions, face painting, drawing time and playground. Not so good: amenity kit in room not replenished, including soap, minibar not replenished, we had to ask for basic things such as water, room just made up not cleaned, we’ve stayed for 10 days with sticky surfaces, not to mention spoons not replaced, or even tea cups not cleaned, restaurants booking impossible, should not be allowed to book prior to checking in, not enough sun loungers, by 9am all were booked by inconsiderate guests, rules set are not imposed, pools are too small, 3 in total. Kiddies pool occupied by unsupervised children creating an unsafe environment. Feral kids just running around, life guard wasn’t interested in keeping the area safe. There are babies and toddlers swimming around teenagers, it’s unsafe. I was kicked in the stomach by a feral girl, I’m 7 months pregnant, drink service very slow. Overall it’s a 4 star hotel with good food. Amenities are not great and the hotel should figure out how to manage such large number of guests. If you like all inclusive, it’s your thing. My daughter enjoyed it as she met a lot a nice kids who played with her. Plenty of activities for kids. For adults aside from drinking and evening music, there’s nothing else to do. Although it’s not the hotel’s responsibility, however many guests were plainly rude.

This was by far the best holiday we've been on. The hotel was exceptional with a variety of dining options around the resort some of which were open until 4am. The staff were friendly and very helpful throughout our stay. The hotel is also very close to the bus stop which os convenient for getting into town in either direction. I highly recommend this hotel it's well worth it.

Lovely Hotel, staff can’t do enough for you. Very enjoyable one week stay 👍

Everything!!! Money well spent! The staff is amazing very kind people!!!

Amazing stay!

Amazing! Such a relaxing and fun vacation. The service is excellent, everyone is so nice, and the facilities and restaurants are great!

Great atmosphere and entertainment. Enjoyed the dining experience and not far to town. But for my room and its location, I would have rated it excellent.

Great hotel to stay at, and so many food options. Also it's great that you get a free water bottle to keep you cool throughout your stay.

Excellent quality and service, food and drinks were first class, all staff were amazing, friendly and efficient, accommodation was fantastic

Beautiful resort!! Excellent & very helpful staff!! Very clean good food & vibes The best resort I have even been in

Nice for families

Very good hotel for families- great food all the time, the pool was not heated, only the kids pool was heated and only from noon. Nice shows at the evenings.

We would like to thank Michelle from guest relations for always being helpful and arranging a cake and wine for our anniversary she is a lovely lady. Also Nana in brunch she recognised us from 2 years ago she is another lovely lady we will miss her hugs and chats. We would also like to thank Vengellis at the beach bar a lovely young man always cheerful and remembered what we had to drink. All of the staff are lovely here. Thank you for a lovely holiday. Very clean and friendly place to go. We was a little disappointed with the food this time. They have a very good choice of food but it could be a bit hotter.

On first impression we were impressed but a few things lowered our experience throughout our 6-night stay. 1. When we were taken to our room I saw a cigarette in our pool, however, this was removed immediately. 2. No one seemed to have the tools to amend our a la carte restaurant booking which didn't make sense since the booking was done online, that was frustrating. 3. Was not a big fan of the pebble beach experience Lindos had a better beach experience. 4. Kids club was not very engaging, and activities were very limited. No soft play options either. 5. The staff serving food in the main restaurant was slow and unattentive and this was consistent throughout. However, there was 1 extremely helpful lady I believe she was the host who showed brilliance. 6. Not as friendly as I would have expected everyone seemed to keep to themselves. Overall not a completely terrible experience but fell short of my expectations in a major way.

Staff were very friendly, clean modern hotel with lots of dinning options. Would definitely recommend

Enjoyed my stay . Would come back and would recommend

A beautiful and modern hotel in Rhodes, rooms and facilities were clean and there was plenty to do in the resort. Staff were friendly and helpful, we had a bottle of rose in the room when we arrived and on our last night we had a fruit platter and lemonade delivered to the room, which I thought was really thoughtful. Would definitely stay here again so many food choices and excellent entertainment in the evenings, would highly recommend!

Crowded family hotel although the season is not started. limited choice of the restaurant and unfortunately no proper guide how to make a reservation. facility is 5 stars but the operation is doubtful.

The room are modern and clean, staff service is extremely high where ever you go they are happy to help. Loads of dining options and food is tasty and service is prompt. We were two families of 4 people each and we enjoyed our stay thoroughly. Can't recommend enough.

The staff could not do enough for us . The customer relations lady Vitalia, the reception staff Dominika & Iris & Tsampika & Rania the bar and the porter Nestor were all professional & excellent at keeping us comfortable and making our stay the most enjoyable . The stay was excellent and the kids had a lovely time. The rooms were clean & spacious with a lovely view and minibar . Our holiday was fantastic due to the lovely hotel & welcoming & helpful staff . They were very accommodating and friendly . Fantastic staff and facilities to relax and enjoy every minute .

Unique is the architecture of this hotel, secondly it’s the staff ! Cuisine, restaurants etc. cleanliness is key here . I had room 604 sea view not as good as other sea view as it’s a little restricted with a wall instead of glass , otherwise wonderful large room 👍 Thank you Alila 💕

Our Room 604 was lovely, little restricted with a wall instead of others being glass front but lovely view 😊 . Cannot fault staff here , all food is wonderful ! Entertainment great! Very clean hotel , area’s are kept immaculate, a special thanks to all the reception staff very helpful, and well done to the pizza guy on beach 🏖️. Thanks MITSIS Alila 👍

I should have had full sea view but was given partial sea view as it had brick wall and when sitting on balcony you could not see the view! I was given room 604!!! Not full sea view 😡. Also Expedia had given false info on city tax instead I had to pay 40 euro extra not what was on Expedia invoice!!!

Good hotel, staff are very friendly, good facilities and was a very good stay.

One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.

I loved staying at Mitsis Alila. The beach and the surroundings was my favourite thing to do. The beach was so clean and I could spend a lifetime (obviously exaggerated) at this resort. The staff were so kind, helpful and always smiling. Thank you we had an amazing time with you.

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Not as good as it used to be

We stayed at this hotel in 2019 and chose it again this year as we had previously been so impressed by it. Unfortunately standards have slipped since 2019. Service was slow in many areas and products unavailable. We were a family of 3 but our room was made up for 2. Housekeeping did come and make the bed up but we never received sufficient towels.On ordering a latte or cappuccino at breakfast it was regularly up to 20 minutes before this was served. We were always finished eating before the coffees were served. Some staff worked extremely hard but others were quite lazy. Wait times in the bar behind reception were often excessive due to a lack of staff. They claimed they couldn't always offer all drinks as they hadn't had time to stock the bar, they had been serving customers since the start of their shift. The pool bar ran out of diet coke on day 4 of our holiday and it was never replenished. The food on the buffet was actually quite limited and repetitive compared to our previous trip.We had a vomit-like substance appear in the shower so called reception to no avail. After visiting reception they sent housekeeping up to dose the shower. Housekeeping blamed us for being sick in the shower when there was quite clearly an issue with the drains. She also mopped the substance up and then used the dirty mop to clean the bathroom floor! Alila was an excellent hotel but I would now say it is between average and good. It's a 4 star hotel now

This is a simple all inclusive hotel. It is a generous site and comfortable but has number of drawbacks. 1. food is appalling 2. the hotel is understaffed and service staff cant keep up with demands, needs and tidying communal spaces 3. pool is very small for this size of a hotel Overall staff are lovely and very accommodating. Given this is an all inclusive hotel - I wouldn't come back again because the food was that bad.

La chambre d’hôtel était magnifique. La nourriture était excellente. Le service excellent aussi. En ce qui concerne la nourriture, c’est l’endroit le mieux de tous les resorts que j’ai fait.

The hotel is lovely and has everything you need. The food in the restaurants is not amazing but presents well. Make sure to book them in advance on the app or you will miss out. Lovely beach bar and amazing pizza whenever you feel like a slice. Room are run down and housekeeping standards are low due to the size of the hotel. Lady working at Pita corner was just amazing!!

Amazing

Wonderful hotel and staff, thank you. The dining options and quality of the food on offer was superb.

Loved this hotel. Food quality very good, especially the A la carte restaurants. The champagne bar is a must before dinner. Evening entertainment every night.

Nice break

Had a great time staying at Mitsis Alila for a week. We are a family of two adults, a 5 year old and 2 year old. Staff are all very nice, friendly and helpful. Breakfast can be very slow and it's very hard to get anyone's attention, it's like they avoid eye contact. The food and drinks are of a high quality, we had a great meal at the Italian, especially the seafood linguine. My biggest issue was the fact that when we checked in our toilet was dirty. It took four phone calls to reception and three cleaning attempts to get it right. Although they were apologetic I don't really see how you can get it wrong for so long. I even took pictures to show exactly where it had been left filthy. Was extremely frustrating. Evening entertainment is brilliant. Lack of sunbeds around the pool and both pools are salt water and therefore very salty. Some lovely food bbq'd on the beach and fresh pizzas being made daily. Cocktails at all bars are delicious which was a pleasant surprise. Overall a lovely stay just a few issues that could be improved.

Great. hotel. no complaints. ALL POSITIVES!!!

Great hotel

This is a great hotel. Really great beach, pools and most of the hotel interior is great. The rooms are really nice and kept clean every day with a free well stocked mini bar. The food and drinks are great quality and the a la carte restaurants are amazing. The only negatives are the longish waits at bars/ waiter drinks service and some areas of the lower floors look a little dated. We had a great stay and would recommend this hotel.

Ultra All Inclusive resort, beautifully decorated, amazing staff. The restaurants have amazing quality food. Beach is beautiful with waiter service and a fully stocked bar and they will make any drinks

Our staying at the hotel was fantastic. We have allergic kid and they Make sure he has all the food he needs without the allergen. The service was wonderful and we were always taken care of for everything. The food was excellent and the service too.

We were fortunate to be upgraded. Just as well as the evening entertainment was very loud until 11pm. Kids club could’ve been bigger and open into the evening to allow parents to enjoy more of the facilities in the evening. Would recommend more beach bbqs and entertainment as it is a fantastic space. Staff were very friendly throughout.

Food, drinks, interior - superb Staff service e- excellent Definitely recommend and might come back again!

Stunning Resort.

Great Property- Restaurant Accessibility Issues

The property is beautiful, and the amenities are very nice. The location is fantastic, in close proximity to Rhodes, and the beaches are wonderful. However, two points to be aware of: 1) there is only one general pool for guests (in addition to the children's pool), and the other pools are not for use (display only) and 2) while there are multiple ala carte restaurants, it was nearly impossible to get reservations to any of the restaurants. We stayed for 5 nights, and were only able to secure a dinner reservation for one night, even after working with the concierge and the FBN (?) staff. While there are restaurants that do not require reservations, the menus are limited both in options and understandably quality.

Worth every penny!

Amazing staff and superb service! All inclusive at its best.

Great variety of food and very happy with stay!

It is not a 5 star at all. The hotel is a solid 3 star. I hope this will help when making the decision

Great stay.

Very beautiful, worth the cost

Mitsis Alila in Rhodes is a wonderful place to stay. Their decor and ambiance is very beautiful. The pool area is stunning and beach and the sea at amazing. The staff is very friendly and welcoming, very accommodating. We had a great vacation and have beautiful memories about Greece and Greek people. Some feedback I shared with the staff was the food didn’t meet the standard of a 5 star resort. Also, it was a bit disappointing not to see any Greek shows and dancing. Greece has a beautiful culture, so wanted to see more of that at this resort. Otherwise our stay was great and we enjoyed every day we stayed there.

The staff absolutely so professional and such lovely people.Elias the day bar George and Nana from the brunch restaurant thank you for looking after us so well you are a credit to Mitsis Alila . The food excellent the hotel is beautiful and we shall be returning.

What an amazing resort. Just WOW!! Everything was expectational, above and beyond what I was expecting. All inclusive including the mini fridge in the room. The staff are so professional and the food so delicious. Main restaurant anyone can go to but there are a few that you do need bookings for so please book in advance as they get booked quick. You should definitely try the Mexican one. The food is delicious like an actual restaurant. The beach is beautiful and there is a bar all included plus a pizza place. This place has it all you will love it.

Great facilities! Great customer service!

We arrived at thursday at 10:00 am the checkin has to be until 14:00 we didn't get the room even in 14:30 and always asked to wait and they need to get a confirmation from the house keeping eventually we asked other room because we didn't want to wait anymore my wife is pregnant in her 7 month, and we were exhausted, and we got a room in a lower floor than we had to get. The room has a great view to the sea but looks little old all the frunitture looks like it refubrished with an old AC, we should get a double bed and instead we got two single beds connected together which was extremly uncomfort. The bath is big with shower and bath which is great but the toilet is too close to the shower which make it to tight when you sit on the toilet. The swimming pool is very small and not like the photos at all, the resturants are Good the service their is good. The food in the main dining room is fime but not rich aspecially at dinner. The bar at the pool is far from the pool and the waitresses service is good but very slow, except one waiter which was great. There was a nice show in the evening. In overall it was nice stay but there are a lot of things that i dont expct from a resort at that price level and there are a lot to improve.

We felt looked after from the moment we arrived until we left. Every aspect of this all inclusive holiday was outstanding

Absolutely amazing for family vacation. If you are looking for all inclusive 5 star resort with kids, this is the place! Highly recommended. * book your table for lunch/dinner in advance even before your arrival. * everything is included! The room minibar, the soft and alcoholic drinks at the bars and also at the restaurants.

The property is amazing but the customer services, particularly if you are a non European i.e. Black, Asian, etc, is sorely lacking. My wife and I would often be passed over when needing drinks, we were given misinformation about how to set up reservations, and we were made to feel as if we were inconveniencing the staff when we did did ask questions or had a special request. On our last day there was a really friendly woman named Eve, that was finally able to get us a dinner reservation. She also introduced us th the property manager George, who sat down with us to hear our frustrations and recommendations. This was our first time visiting Greece and the Greek people and culture, outside of the resort, was amazing. The service staff (servers, front desk, concierge, etc) are really in need of some customer service training. We will return to Greece in the next year or so but as of right now we will not be spending our money with the Mitsis Alila, unless some major changes are made in how people who are not of European decent are treated.

one of the best hotels I have visited, if not the best at all, the service 10/10, the quality 10/10, the food 10/10, the staff at the hotel 10/10, the staff 10/10, the rooms 10/10, there was not one thing to complain about on it during my entire stay at the hotel. It was my first time at the hotel but certainly not the last

Amazing stay, lovely hotel, friendly polite and helpful staff.

Great all inclusive hotel

The hotel is really impressive!!! All inclusive with great drinks and great restaurants! Front desk was so nice ! Room was big and comfortable The guest service wasn’t so good, I ask things to my room like iron or glasses and didn’t got it. The main problem in the hotel is that for some restaurants you need made reservations, and most of the time all restaurants was full so you can’t really enjoy the all inclusive! Those restaurants are pretty small, like 15 tables and working limited hours. So in high season I’m sure it’s even worst.

The hotel is stunning, the staff are very helpful and friendly. It was a true all inclusive holiday we wanted, we turned up and just focusing on relaxing. The restaurants were very good as well. We also really enjoyed the personalised service like the birthday cake message and a little farewell gift. Very nice touch!

Everything was good. Only downside was the service and food at the Mexican restaurant.

Unbelievable clean and enjoyable.

What a great hotel

They have thought of everything! Fabulous hotel, amazing amenities. Lots of staff always on hand to help and very friendly. Only here for 4 nights, however, felt instantly relaxed. Will definitely be back

This resort is fabulous, beautiful rooms and public spaces, and the restaurants are wonderful and plentiful. The scenery is gorgeous. Complaints: 1. Absolutely lovely but incompent staff who barely speak English or French. 2. EXTREMELY LOUD music blasting until 11 pm every night so that we heard it in our sea view room. Also loud music the entire day by the beach. 3. Skimpy on towels and bar soap and no blankets in room. 4. The most serious is that everything has to be done with a bar code on your phone. No problem right? Well, the only bar code is on a wall in the lobby, so if you want to order something you have to go to the lobby to put in the bar code. We ended up calling the front desk multiple times and finally got a manager, but all we were told was that we have to use the bar code. No printed map of resort of course - it's on your bar code. We have stayed in resorts and hotels around the world and on other Greek islands and have never experienced such problems. But the resort is still great, despite the difficulties. This hotel could do a lot better however, especially in comparison to the amazing resort we stayed in on Crete, near another Mitsis property.

The property was unreal and amazing! I travelled here solo for my birthday and the hospitality was beyond incredible. The staff were very friendly and helpful with everything! I had a massage and the masseuse was great! The food was delicious and it was a great variety. The all inclusive was definitely worth it. This is my go to hotel chain now when staying in Europe! From the pools, to the bars, restaurants everything was perfect. My fave food spot had to be the Pita corner! The meatballs and sausage soulvaski gyro was my favorite! Also that lemon pie omg to die for! But overall wonderful experience 10/10 for sure!

Everything was excellent staff room drinks but room was very noisy and food was served cold

Traveled from the United States to the Alila Resort with a large group of 9 adults and 5 children. We were immediately impressed and greeted by the staff and the breath taking hotel. Our expectations were exceeded by everything at this hotel (food, drink, ambiance) and made it a point to say, "we will be back here, no matter what". Thanks again to the Alila staff for such a great experience.

Family holiday

Excellent for an all-inclusive family holiday. Clean hotel, very friendly and helpful staff. Great selection and quality of food. We would definitely come back again.

It felt like the hotel was not ready for business due to the weather. Beach was not ready and no where to sit. No kids activities as stated on their website like table football, air hockey, games corner etc. My kids are 8yr and 9yr and all kids club offered was colouring everyday. Kids did not get a welcome gift and no departure gift as stated on website until we actually asked on leaving. Only kids activity was a pool table in a meeting room. If we had come 2 or 3 weeks later feel like it may have been better. We should have been told it was off season and hotel was not ready.

A lovely hotel

Large family group holiday

Lovely hotel with excellent all inclusive package and kids facilities. Celebrated family birthday and hotel very accommodating.

the best in rhodes

perfect hotel!! the kids love the beach and pools. the resturants was very good! (italian and greek), room with sea view are perfect!!