magnifying-glass.svgclose.svg
calender.png
27 Jan 2025
Monday
calender.png
28 Jan 2025
Tuesday
people.png
2 Adults - 0 Child
1 room
Loading...
Loading...
Loading...

Loading ... Please wait whilst we find you the best room offers.

Loading...
Loading...
Loading...

Hotel Description

A stay at Millennium Downtown places you in the heart of Abu Dhabi, within a 5-minute drive of Capital Garden and Abu Dhabi Corniche. This hotel is 1.6 mi (2.6 km) from Abu Dhabi Mall and 5 mi (8 km) from Louvre Abu Dhabi. Make yourself at home in one of the 236 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Abu Dhabi? This hotel has 9817 square feet (912 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

You need to know
  • One child 21 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately AED 99 per person
  • Airport shuttle fee: AED 170 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 100.0 per night
  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Arabic

Vietnamese

Filipino

English

Latvian

Chinese (Mandarin)

Italian

Indonesian

French

Spanish

Serbian

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Health club

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Spa treatment room(s)

Steam room

Sauna

Express check-in

Designated smoking areas

Pool umbrellas

Airport transportation

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Number of restaurants - 4

24-hour business center

Conference space size (feet) - 9817

Conference space size (meters) - 912

Number of meeting rooms - 3

Number of outdoor pools - 1

Conference center

Parking (limited spaces)

Free self parking

Free valet parking

Number of bars/lounges - 1

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

24-hour fitness facilities

Ballroom

Banquet hall

Eco-friendly cleaning products used

Covered parking

Uncovered parking

Covered parking

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible fitness center

Visual alarms in hallways

Wheelchairs available on site

Well-lit path to entrance

Hotel reviews

8.2
Excellent678 Verified Reviews
warning-sign.svg
Cleanliness8.6/10
Service8.8/10
Comfort8.6/10
Condition8.0/10
location8.8/10
Neighborhood8.6/10
Quality8.0/10
Value9.0/10
4/10
Poor
Verified traveler, 21 Oct 2024
hotel-logo-v2.pngTraveller

Outdated hotel

Outdated hotel and lacking cleanliness all along, from the bathroom to the rooms.

10/10
Exceptional
Gary, 18 Oct 2024
expedia-logo-v2.pngTraveller

Excellent 'Club' room on 17th floor. Effective AC that did not require adjustment. Very helpful staff. Heroes sports bar downstairs' in basement did reasonably priced food. Spaccanapoli Italian restaurant was really good food. but no alcohol. Rooftop pool but no real views from here. The best thing was the very helpful staff. Top marks!

10/10
Exceptional
Jonathan, 28 Sep 2024
expedia-logo-v2.pngTraveller

Excellent

10/10
Exceptional
Sahajanand, 20 Sep 2024
expedia-logo-v2.pngTraveller

Good

10/10
Exceptional
DONALD, 17 Sep 2024
expedia-logo-v2.pngTraveller

Good location helpful staff.

8/10
Excellent
kazim, 13 Sep 2024
hotel-logo-v2.pngTraveller

Everything was good accept house keeping is very slow to come and the reception had no knowledge of how to go around in Abu Dhabi and what to see.

10/10
Exceptional
Raghad, 09 Sep 2024
expedia-logo-v2.pngTraveller

Staff where very welcoming and polite at

10/10
Exceptional
Iva, 23 Aug 2024
hotel-logo-v2.pngTraveller

It was a nice experience, we'll definitely come back.

8/10
Excellent
Carlos, 07 Jul 2024
expedia-logo-v2.pngTraveller

Ok

10/10
Exceptional
Allison, 01 Jul 2024
expedia-logo-v2.pngTraveller

Good location, nice pool area. Quiet room.

8/10
Excellent
Mohammed Nadim, 28 Jun 2024
hotel-logo-v2.pngTraveller

Millenium trip

The front office are very helpful, room is capacious but unfortunately the WiFi not working well, TV no much channels available, no personal parking available only valet parking, but the staff are very friendly & active

10/10
Exceptional
David, 26 Jun 2024
expedia-logo-v2.pngTraveller

Truly outstanding staff. Professional yet very personable

4/10
Poor
M S, 19 Jun 2024
hotel-logo-v2.pngTraveller

Room wasn’t ready till 5pm despite we arrived at 1pm.

8/10
Excellent
Miladis, 03 Jun 2024
hotel-logo-v2.pngTraveller

Great Food

We enjoy a lot, excellent food and service.

10/10
Exceptional
Mohamud, 28 May 2024
expedia-logo-v2.pngTraveller

Very convenient location in the heart of Abudhabi close to everything very nice staff

4/10
Poor
Kaylie, 23 May 2024
expedia-logo-v2.pngTraveller

Room was outdated and smelled heavily like cigarettes. The area around the property was fine and close to bus stops. The price was reasonable but I don’t think I would stay here again.

10/10
Exceptional
Mark, 20 May 2024
hotel-logo-v2.pngTraveller

Enjoyed the staff at the desk and concierge. Esp. Panache. I had to return to the front desk several time to reprogram our key card. Said they are installing new software.

10/10
Exceptional
Allison, 18 May 2024
expedia-logo-v2.pngTraveller

Very nice hotel.

10/10
Exceptional
Derek, 11 May 2024
expedia-logo-v2.pngTraveller

Good room. Comfy bed.

8/10
Excellent
graham, 11 May 2024
hotel-logo-v2.pngTraveller

Overall a nice hotel with amazing staff.

Staff were amazing and the room very large. Unfortunately we faced the mosque so early wake up and the bed was very firm but also large like the room. The hotel is at the cornice so everything is to hand. A little dated but a very nice buffet founded off a very pleasant weekend. For the price we would definitely stay again.

8/10
Excellent
Ahmad, 02 May 2024
hotel-logo-v2.pngTraveller

Great service, nice place to stay

6/10
Fair
Egor, 30 Apr 2024
expedia-logo-v2.pngTraveller

Ancient hotel. Looks old and worn out. Some features inside the room don't work. While not using AC even once in three days, and still I felt cold. The closet consists of one shelf only, not enough even for a single person. Small window, so not only is it cold in the room, but also dark. The only plus is the spacious bathroom.

2/10
Poor
Zeinoun, 27 Apr 2024
hotel-logo-v2.pngTraveller

Bad experience

The location is very convenient, in the middle of the city, and within proximity of restaurants and shopping. But the hotel is in miserable condition and needs a total renovation. The rooms are dated, abused and deteriorated. I am surprised how they still can obtain permit to operate it. Surely I don't recommend it.

6/10
Fair
KHALID, 27 Apr 2024
expedia-logo-v2.pngTraveller

Location it’s good, but conditions of hotel it’s over rated it’s not deserved more than 3 stars or 2 stars because old for everything and needs to renovate. All electric switches not working. Staff are friendly.

8/10
Excellent
sukhpreet, 25 Apr 2024
expedia-logo-v2.pngTraveller

Asked for coffee 3 times and waited for over an hour

8/10
Excellent
Punith Kumar, 25 Apr 2024
expedia-logo-v2.pngTraveller

It’s near to lot of shopping places.

8/10
Excellent
jesse d, 21 Apr 2024
expedia-logo-v2.pngTraveller

Rooftop pool was nice, gym was well equipped, the elevators were slow with no stair option, plan extra time for the wait. Otherwise very happy with it overall

6/10
Fair
Verified traveler, 18 Apr 2024
hotel-logo-v2.pngTraveller

Millennium Hotel not the stay of the Millennium.

My visit was not great. Let me start with the positives. The staff is awesome, friendly, thoughtful, professional and always on the spot. They really did do a great job. The Location is good. Now the rest. The bathroom kept leaking, the water was consistently inconsistent in temperature, my 3rd bed (roll away bed) was sooooo uncomfortable and should be immediatly thrown out. My room was missing a lamp and for some reason they couldn't find a lamp to replace it with? The breakfast food was not great, and not worth it. The kitchen staff was awesome. The hotel elevators were partially out of service and didn't work fast or efficiently at all. I kept having to have my cards reset every day and the card system was on/off working right. Generally speaking while they did well in the staff service, overall it wasn't work it. The hotel needs to be updated and needs some TLC.

6/10
Fair
Kenneth, 13 Apr 2024
expedia-logo-v2.pngTraveller

The service was adequate but polite. Elevators are very slow, electronic lock keys had to be reprogrammed. Some staff were grumpy.

2/10
Poor
Elie, 08 Apr 2024
hotel-logo-v2.pngTraveller

Uncomfortable and noisy

Noisy, uncomfortable matters and pillows, restaurant right outside the room door so you hear people and music and plates all the time

8/10
Excellent
Avi, 02 Mar 2024
hotel-logo-v2.pngTraveller

Lilia was great in the reception, great service!! breakfast has poor selection, eggs 🍳 made were badly prepared, lunch has good selection.

6/10
Fair
dakshap, 22 Feb 2024
expedia-logo-v2.pngTraveller

Our room had strong mold smell and there were some patches on the ceiling that needed some repairs. I didn’t like the location of it as it was right by traffic-lots if small shops and restaurants. But the staff was amazing. Mustafa-Abin and Suleman were very nice and accommodating.

2/10
Poor
MENA, 19 Feb 2024
hotel-logo-v2.pngTraveller

Bad customer service

Customer service not answering my massage nor my calls , unacceptable

10/10
Exceptional
Roland, 06 Feb 2024
hotel-logo-v2.pngTraveller

Downtown

Accueil efficace et souriant. service de voiturier très bien. Grande chambre et bon lit Excellent petit-déjeuner Restauration du soir hors de prix

10/10
Exceptional
Verified traveler, 31 Jan 2024
hotel-logo-v2.pngTraveller

Millenium Downtown - good location, good valie

Great hotel. Good value

8/10
Excellent
MR KEVIN, 24 Jan 2024
expedia-logo-v2.pngTraveller

The hotel offers very good value for money. its not the best located in the older part of town but perfectly safe and plenty of cheap taxis to ferry you around. I stayed in a spacious room which was clean, good beds/sheets and bathroom. The room shows signs of wear i.e. sockets and general decor. The pool and gym were good. I only eat breakfast which again was good value.

6/10
Fair
Marlene de Jesus, 23 Jan 2024
expedia-logo-v2.pngTraveller

I found a toothbrush on the floor from another resident's and the TV control was all oily and with dust and the light switches with a lot of dirt. And the boy from the reception from Zimbabwe was the only one who explained things calmly and all easy to understand. The other employees were very much on top of me, it seemed that they were suspicious of my stay at the hotel.

4/10
Poor
MICHEL, 08 Jan 2024
expedia-logo-v2.pngTraveller

Noisy room with drilling in the wall at night, unable to maintain constant temperature in the shower. AC is too cold

10/10
Exceptional
Ramakrishnan, 06 Jan 2024
hotel-logo-v2.pngTraveller

Nice experience

Good facilities, great service but there were several damp spots on the roof

10/10
Exceptional
Manaf, 06 Jan 2024
expedia-logo-v2.pngTraveller

Hard to find parking

8/10
Excellent
Mohamud, 31 Dec 2023
expedia-logo-v2.pngTraveller

It very close to everything in a Main Street downtown

8/10
Excellent
Mohamud, 30 Dec 2023
expedia-logo-v2.pngTraveller

It is an excellent location good hotel nice staff

10/10
Exceptional
saeed, 24 Dec 2023
hotel-logo-v2.pngTraveller

Amazing and clean stay but I have to say the breakfast can be better and should be different every other day

10/10
Exceptional
BASSAM, 18 Dec 2023
expedia-logo-v2.pngTraveller

The location is good.

10/10
Exceptional
Alvaro Hernan, 17 Dec 2023
hotel-logo-v2.pngTraveller

Fantastic

2/10
Poor
Danish, 09 Dec 2023
hotel-logo-v2.pngTraveller

Friendly staff, but never staying here again

Hotel and rooms are fine, but several things were not working and getting them fixed wasn’t always easy. 1) the phone in my room never worked so you couldn’t call the operator, order room service or get help with anything. If you needed anything, you had to go down 11 stories each time to talk to the staff 2) one morning, during peak hours, the elevators all stopped working. The hotel didn’t even notice that was the case and people were just piling on all the floors. Ultimately after a lot of waiting had to walk down 11 floors 3) the bath tub wouldn’t drain properly so it would get flooded until I had to have them fix it In their defence they offered to change my room but when you are in town for a conference and are working 12 hours a day, you don’t want to unpack and repack and unpack all over again. A working phone and tub are basic things that should be checked before giving someone a room

8/10
Excellent
Yori, 29 Nov 2023
expedia-logo-v2.pngTraveller

We enjoyed our stay. Very friendly and helpful staff.

6/10
Fair
Taiyab, 27 Nov 2023
expedia-logo-v2.pngTraveller

Rooms smell like and mold unfortunately. Spacious otherwise.

8/10
Excellent
Hugo, 24 Nov 2023
expedia-logo-v2.pngTraveller

Het was een goed hotel, maar geen 5 Sterren. Regelmatig een paar kleine probleempjes, een kamer die niet gekuist wordt, een kluis die niet werkt …

10/10
Exceptional
Raju, 23 Nov 2023
expedia-logo-v2.pngTraveller

Comfortable

6/10
Fair
Esfandiar, 23 Nov 2023
expedia-logo-v2.pngTraveller

We didn't like check-in because we were tired and the hotel staff gave us the room and they have done the same that they have to give the room at 3:00. I think when the room is present in the hotel, staff should give it to the passenger as we have checked out 15 hours before our normal check out. Actually, this is a dry law in your hotel and I don't recommend your hotel to any other people. About dinner, it was present some spicy foods with no mark. When we took some food for use, they were spicy and we haven't used them. This was wastefulness for the hotel. You can put a mark and write: this food is spicy.

6/10
Fair
youssef, 22 Nov 2023
expedia-logo-v2.pngTraveller

The stuff on reception was excellent the room looks very old need renovation and the bathroom has unclean smell

10/10
Exceptional
Donald, 19 Nov 2023
expedia-logo-v2.pngTraveller

From the very beginning, the customer service, amenities, and the property were all excellent. Would love to stay there again in the future.

2/10
Poor
Jayesh, 10 Nov 2023
hotel-logo-v2.pngTraveller

Avoid

We booked this hotel over a month ago. When we arrived at the property they told us they are overbooked. We could not believe that they would give our room to someone else. Totally 3 rooms. At 11:30 pm we are being told that there are no rooms available for us as they had given out our rooms to others. We then got moved to another hotel which was nowhere near a 5 star. Whilst we were there another group was also told that their rooms were given to someone else as they had overbooked. Avoid this hotel. The receptionist took forever to sort out issue out.

10/10
Exceptional
Sabine, 30 Oct 2023
expedia-logo-v2.pngTraveller

The hotel is very comfy and clean, it has a gym, a pool and a sauna which you can enjoy during your free time. The staff are friendly and helpful It is near the bus stop in case you would like to explore the nearby attractions, such as Yas Island

6/10
Fair
Isaiah, 21 Oct 2023
expedia-logo-v2.pngTraveller

Average hotel with very friendly staff. AC doesn’t go below 23°, the outlets that are actually by the bed were not usable other than for the lamps, but the staff were great. I did not have breakfast included, but the staff informed of the price difference in where I paid for it which was really kind. When I attempted to plug the lamp back into the socket because I could not use my wall charger, the fuse tripped. Luckily maintenance was up to fix it in less than 5 minutes.

6/10
Fair
Dr. Adel A., 21 Oct 2023
expedia-logo-v2.pngTraveller

A valuable got STOLEN from the "inside" my suitcase, then they blamed it on the girl in the next room!!! who would believe this!!! The next morning they brought it back!!! amazing...

2/10
Poor
mahmoud, 05 Oct 2023
expedia-logo-v2.pngTraveller

will never repeat it again

8/10
Excellent
tameem, 02 Oct 2023
hotel-logo-v2.pngTraveller

Extremely cold and you can not have the heat up They have limited towels,

8/10
Excellent
Todd, 23 Sep 2023
expedia-logo-v2.pngTraveller

Good, clean but dated

10/10
Exceptional
Jose, 11 Sep 2023
expedia-logo-v2.pngTraveller

For the price you paid is an excellent hotel and location is great. Several restaurants and places to shop. The hotel is great. The pictures you see is what you get and more. I will stay at this hotel again. Staff very helpful and friendly. Awesome experience.

6/10
Fair
Jana, 04 Sep 2023
hotel-logo-v2.pngTraveller

Very bad service

8/10
Excellent
Ahmed, 16 Jul 2023
expedia-logo-v2.pngTraveller

Nice hotel

10/10
Exceptional
Andrea, 24 Jun 2023
expedia-logo-v2.pngTraveller

love the hotel

10/10
Exceptional
Fredrik, 22 May 2023
hotel-logo-v2.pngTraveller

Terrific central location

I had a lovely stay at the Millennium Plaza. The hotel is located in a bustling area of Downtown Abu Dhabi. Lots of great places to eat around there and easy access to all key destinations. Very glad with the choice and will return.

10/10
Exceptional
Yanitsa, 18 May 2023
expedia-logo-v2.pngTraveller

The staff was very friendly and helpful, the property is on a very good location with a lot of stores around, the cleanliness is more than excellent!

6/10
Fair
Mecalink, 08 May 2023
expedia-logo-v2.pngTraveller

The hotel is old ,the room not clean , the furniture looks so used and dirty, plus it's a noisy area. Rate 6/10

10/10
Exceptional
Radovan, 25 Apr 2023
expedia-logo-v2.pngTraveller

Everything was super clean, staff is amazing and food is also lovely. Hotel is located in a very good spot

6/10
Fair
Theresa, 16 Apr 2023
expedia-logo-v2.pngTraveller

Property was OK. Beds were comfortable enough. However, it definitely had a slight musty /moldy odour. The bathroom needs a really decent clean and advertising a kitchenette with literally no kitchen equipment is ridiculous. We had to call reception for every single item we needed. Multiple times until they were delivered. We gave up asking for drinking glasses after calling 3 times and still not receiving them. It just felt like the hotel provided the absolute bare minimum in each room. The breakfast in the morning was lovely though, and the spa treatments at the hotel was fabulous.

10/10
Exceptional
Paula, 01 Apr 2023
expedia-logo-v2.pngTraveller

helpful staff

8/10
Excellent
Jaime, 01 Apr 2023
hotel-logo-v2.pngTraveller

Gran hotel pero para reformar

Se nota que ha sido un gran hotel, pero le falta una buena actualización, puerta del armario caída, luz del armario rota y mobiliario muy gastado. Lo dicho, fue un gran hotel pero se ha de reformar.

8/10
Excellent
Mohammed, 29 Mar 2023
expedia-logo-v2.pngTraveller

Good Hotel

10/10
Exceptional
Marko, 22 Mar 2023
hotel-logo-v2.pngTraveller

Excellent Hotel

We had a great 2-day stay. Everything was perfect, from the facilities, location and servece proved by the staff, to fast and efficient checkin and checkout.

4/10
Poor
Kathelene, 22 Mar 2023
expedia-logo-v2.pngTraveller

Check-in experience is good the gentleman who did my check-in is very nice and accommodating. The room is spacious, tho washroom is a bit old. Internet is super slow and

8/10
Excellent
Mohammed, 19 Mar 2023
expedia-logo-v2.pngTraveller

Price worthy Downtown

10/10
Exceptional
EVELYN, 12 Mar 2023
expedia-logo-v2.pngTraveller

everything

6/10
Fair
Verified traveler, 07 Mar 2023
hotel-logo-v2.pngTraveller

Despreparados

Fiz a reserva para 4 pessoas, mas o hotel nos reservou quarto para 3, com cama casal e sofá cama individual e desconfortável. Só havia 2 toalhas de banho e mesmo pedindo não levaram mais toalhas. Tive de pedir mais lençóis insistentemente até resolveram levar.

4/10
Poor
Jassim, 07 Mar 2023
expedia-logo-v2.pngTraveller

The staff not friendly and I had to wait long for check in even though not much people checking in and for check out also not answering telephone I had to come down to inform them that we are checking out and they should send someone to bring the bags down

6/10
Fair
John, 05 Mar 2023
expedia-logo-v2.pngTraveller

Concierge had no idea about anything.

2/10
Poor
Ahmad altaib, 04 Mar 2023
expedia-logo-v2.pngTraveller

It was terrible, the room appliance is not working, housekeeping didn't clean the room well and if I asked to clean late no one will come, I also asked for water multiple times till I got 2 small bottles.

10/10
Exceptional
David, 20 Feb 2023
expedia-logo-v2.pngTraveller

Excellent Servic3

6/10
Fair
LUIS FERNANDO, 11 Feb 2023
hotel-logo-v2.pngTraveller

Un motivo para desconfiar de Crowne hoteles.

El hotel esta en muy buena zona, la habitacion era amplia pero la limpieza y el estado de las toallas muy mal. El hotel pienso que era antiguo pero con un buen mantenimiento y modernizacion del baño estaria al nivel de la cstegoria que pretende tener.

10/10
Exceptional
Fazal, 10 Feb 2023
expedia-logo-v2.pngTraveller

Great place to stay for one night … very handy and downtown

2/10
Poor
Sulaiman, 08 Feb 2023
expedia-logo-v2.pngTraveller

I never thought crown plaza will support such as services, was a bad customer service experience I actually run away from the hotel

2/10
Poor
Ishtiaque, 07 Feb 2023
hotel-logo-v2.pngTraveller

Not a hotel I was expecting

This hotel is falling apart. Both conditions and services. Under staff reception, had to change room due to smell, safety box was not working (replaced the entire safety deposit box), found hairs in bathtub, got call from room device to return laundry (wrong room number dialed). Paid my laundry charges and next day got call again to pay. Pillows are old and hard. I was surprised how Crown Plaza Hotel can be in this shape. Two years ago it was just fine.

10/10
Exceptional
Verified traveler, 05 Feb 2023
hotel-logo-v2.pngTraveller

Breakfast low quality

All was good except the quality of the breakfast , pancakes tasted like flour and quality was low

10/10
Exceptional
Ebadur, 05 Feb 2023
expedia-logo-v2.pngTraveller

Friendly, well-serving staff,

4/10
Poor
Mohamed, 29 Jan 2023
expedia-logo-v2.pngTraveller

Old furniture

6/10
Fair
Elizabeth, 22 Jan 2023
expedia-logo-v2.pngTraveller

I booked a smoking room with a king bed. Yet I was given a room with two tiny single beds. The products in the shower and bathroom were old and smelled bad. There was no hairdryer and the shower was low pressure and fluctuated between scalding and ice cold. The room itself though large was in poor condition and the satellite tv had only a few channels and very poor signal. The staff was nice but they couldn’t help much.

4/10
Poor
Verified traveler, 22 Jan 2023
hotel-logo-v2.pngTraveller

The hotel is disappointing in terms of standard of room and condition, poor breakfast not standard of 5 starts hotels.Hotel staff courteous and polite, we expected a higher standard from the hotel that belongs to the chain

10/10
Exceptional
Huthaifa, 19 Jan 2023
hotel-logo-v2.pngTraveller

Area

Nice hotel design, but the room design I don't like it,

4/10
Poor
Fernando, 14 Jan 2023
expedia-logo-v2.pngTraveller

Will not stay there again

6/10
Fair
Sayad, 01 Jan 2023
expedia-logo-v2.pngTraveller

The staff were very friendly and helpful. We arrived early due to our connecting flight and we got to AD quite early and the staff managed to organise us a room around 10am while the checkin time was 3pm. For this i am very grateful as travelling with children for over 32hours is not great. The room was spacious with a king bed and a sofa bed. The sofa bed had issues opening so they provided us with an extra temporary bed. The bathroom although being adequately sized had a bad damp odour. This seemed to stem from the shower curtains and not adequate ventilation via the exhaust fan. Mould and grime were filled in the grout in between the tiles. We enjoyed the half board option and the buffet was OK. The room could use a bit of renovation. Also the safe was not secured and was of no use.

10/10
Exceptional
Yvette, 30 Dec 2022
expedia-logo-v2.pngTraveller

Clean and friendly. Staff were very helpful and accommodating. Great location for our visit to family.

2/10
Poor
Darren, 26 Nov 2022
hotel-logo-v2.pngTraveller

Definitely not a 5 star more like a 3 star hotel

Definitely not 5 stars. Stayed in a suite and hotel is very old and not representative of the standards in this region. Had no choice but to checkout and lost 5 days of payment

6/10
Fair
Lizaveta, 27 Sep 2022
expedia-logo-v2.pngTraveller

Had my first room changed due to cleanliness issues, dirty corners in bathroom, hair everywhere, stain on chairs and carpet. Second room we were changed to the ac went out and a light fixture exploded. Glass wasn’t cleaned up properly and I stepped on a shard. We got changed to a beautiful suite with a great view. Rooms are outdated but the hotel is going through renovations so hopefully it will be better in my next stay. Shout out to the two housekeeping guys servicing my suite. Always made sure I had everything I needed and left the room spotless. 10/10 housekeepers. Front desk could have done a better job but they are understaffed which is understandable. Breakfast and dinner buffet had a lot of options and most of the food was delicious. Especially the salads at dinner time and garlic potatoes. Orange juice always fresh. Around the hotel there’s a lot of places to shop and enjoy yourself. Overall 8/10 experience. Just unhappy over the first few days of vacation dealing with cleanliness issues

8/10
Excellent
Stuart, 21 Aug 2022
expedia-logo-v2.pngTraveller

Nice Hotel with very friendly staff but starting to show it's age. Room was well equipped. Bathroom tile grout black in places which shows lack of good cleaning. A simple spray with Dettol Spray (Green bottle with added bleach) takes care of that. Priced well for what you get in return.

4/10
Poor
Martin, 28 Jun 2022
hotel-logo-v2.pngTraveller

Horror Stay

One of the most decrepit hotels I have ever seen. Filthy. Old. In desperate need of complete demolition and reconstruction.

10/10
Exceptional
Adil, 26 Jun 2022
hotel-logo-v2.pngTraveller

Amazing Hotel amazing Staff amazing Pool

We only stayed for 2 nights and have brilliant memories that will last a lifetime, all the staff went above and beyond to make us feel so happy and comfortable, I must say especially Coach Collins who was a lifeguard on the luxury rooftop swimming pool and who all the people trusted and looked upto as he was putting smiles on the kids faces and that is the definition of happiness

8/10
Excellent
Janet, 02 Jun 2022
expedia-logo-v2.pngTraveller

The front desk staff wasn’t as helpful

This page has been refreshed for the best prices.
promotion

You could be seeing lower prices

Register or Login and save with our member prices

CRYPTO-FRIENDLY BOOKINGS

Your money’s good here.

Pay with CREDIT CARD
Pay with Binance Pay
Pay with Crypto.com Pay
Pay with Wechat Pay
Pay with AVA
Pay with BTC
Pay with ETH
Pay with USDT
Pay with BNB

We pride ourselves on being the leading crypto-native travel platform. Pay for your travel anywhere in the world seamlessly using 100+ cryptocurrencies or traditional payments.