Mersoy Exclusive Hotel

5.8

Poor

49 Guest reviews

5.8

Poor

49 Verified Reviews

Read all reviews

Cleanliness5.6/10

Service6.4/10

Comfort6.2/10

Condition5.6/10

location9.0/10

Neighborhood7.8/10

Amenities2.6/10

I have been in a lot of terrible places around the world but this one is the most worse one I’ve ever been.

Shocking and nothing was done

Arrived at 4.30 am with a 7 year old? Was told they have no rooms and to wait for the manager to arrive after 10am, Even though id booked , paid, got confirmation and emailed the hotel earlier to inform them of arrival time with a reply saying 'dont worry'. The chap behind the counter to be fair did allow the expedia advisor to call his mobile and he did call a taxi for me for my relocation.

Fairly decent hotel. Food below par and bar was almost non existent

Avoid at all costs, and lift didn't work, and unhelpful staff, and food terrible bar not stocked just please avoid

Near the beach. Breathtaking nature surroundings

good location 5 min walk to the beach and center

stayed there july 2018, first impressions is it badly needs upgraded, furniture and decor is very tired ! on arrival 3am our room wasn,t ready so after 30 mins waiting to have an additional bed added to our room and have someone try to get the aircon working i decided to go and speak to reception , i pointed out that our room that was clearly a 2 bedroom apartment would not be suitable for 3 beds as you could not get the fridge door open with the extra bed and had to climb over it to get to the balcony ! so after a call to the manager we were given a family room which although very thread bare was much better than the other room, rooms were cleaned daily and most of the staff were nice, i would say more than 80% of the people staying the were Russian or turkish , which brings me on to the next point, the food , they do not cater for british so if your a fussy eater then your probably going to be eating out most of the time,its a good location with some good points and many bad points,i paid under £700 for 3 people for 7 nights and being realistic i wasn,t expecting the Hilton for that kind of money but after the extra i spent on us eating out i would have been better paying more for a better hotel.

Lovely hotel

Booked to stay for a couple of days. Landed up booking for a vouple more days. Staff friendly loved the hotel ( stayed in sister mersoy bellavisra just around corner) Room was lovely. Great pool area. Plenty food great choice although im fussy and stuck to basics. Would definatley return

DISGUSTING AND DIRTY AVOID

Do not go here it's not a 4 star barely a one, the "Jill" review on Trip Advisor is fake and put on by the hotel. They have an ant infestation in the food hall, there is no al a carte and definitely no double beds in the rooms. The food is horrible and not kept at the correct temperature, the housekeeper doesn't come and no supervised kids club or any entertainment.. AVOID AVOID AVOID

Beautiful Hotel with an Aquapark

Checked in very quickly. Service and staff is very good as well as the food. We enjoyed the Aquapark. Hope to go back.

Very good hotel with Aquapark

The hotel enjoys a great location. The service is good, the food is good... hotel has an aquapark which is fantastic. Will come back.

Disappointing

Did not have a warm welcome. Only the entertainment (animation) group showed any enthusiasm and friendliness - a big thank you to Okan, Nano, John and Hakan. The Mersoy Exclusive hairdressers offered excellent service and I can recommend a new hairstyle by Ihan.

Stay away

Besides the location. This is a hotel that does not live up to information given on website or via hotels.com. It is a 2-star hotel. This is based on i.e: - Poor information when check in - Unsteady elevator - Small room with poor pillows. - Urin smell in main area (near the computers) - Small and dirty pool

Sehr schmutziges und ekliges Hotel. Die Zimmer wurden uns dreckig übergeben, Zimmerservice putzt Zimmer nicht ordentlich, Tiere im Bett und Außenbereich gefunden, habe viele Stiche am Körper. Kaputter Waschbecken, verschimmeltes Badezimmer, heruntergekommene Zimmer usw. nicht empfehlenswert!!!

Otel küçük bir oteldi odaları çok küçüktü yatakları kötüydü temizlik kötüydü yemekleri kötüydü tavuktan başka hiçbir şey yoktu hizmet yoktu otopark yoktu ilgi alaka yoktu genel anlamda çok vasat bir oteldi öncesinde böyle bir otel olduğunu bilsem kesinlikle gitmezdim içecek kapalı su bile yoktu

Für Kurzurlaub gut geeignet, alles in der Nähe, freundliches Personal, sehr gutes Essen

Harika tatil

Çok memnun kaldık. Ailelerin olduğu güzel bir oteldi. Yemekleri tatlıları herşey çok iyiydi. Çalışan arkadaşlar kibar ve ilgiliydiler.

3 liraya 3 köfte

fiyat güzeldi. o yüzden bu fiyata 5 yıldız otel konforu beklemeyin zaten. akşam yemekte ne var diye düşündürmeyen bir otel. hergün tavuk çıkıyor çünkü :) ama lezzet kötü değil. denize yürüme mesafesinde. çalışan personel güler yüzlü. Fatmagül, irem, Ela ve Ege ye çok teşekkürler

Yemeklerini çok özensiz buldum. Neredeyse her gün aynı kahvaltıyı yedik.

Gezgin cift

Otel fiyat performans oteli yiyecek icecek ve oda konforu cok ideal her sene gelmeye calisiyoruz.Yemek konusu asiri iyi degil ama cesidi bol oldugu icin illa yiyecek birsey buluyorsunuz.