It’s in a safe area and convenient to walk to restaurants and shopping centers. The buffet breakfast has a variety of options and fruits are fresh. Most of the staff are friendly but the service at the executive lounge wasn’t impressive.

Amazing place convenience location

Amazing hotel ,location and satff

It was very clean and comfortable hotel that offers all the amenities.

This place is ridiculously expensive for what you get. There are way better hotels to stay at for the money here in Medellin. I think fellow American stay her because they know the brand. That’s it. Staff was not. Friendly Joe accommodating. Last time I will stay here for sure.

Service

My favorite in Colombia!

Best Hotel in Medellin

Bad service and expensive

Found it expensive for what is offered. One day they did not cleaned my room at all, despite de fact that at 4pm I made a claim at reception. Not even an apology was made to me.

Instalaciones muy simple y no muy limpias, gente muy amable pero todo muy lento los servicio y hay que estar recordando aseo en las habitaciones malo, creo que hay mejores opciones en Medellin.

Dirty rooms , carpet an upholstery are disgusting. Plus, additional charge fee at the front desk not pre-disclosed

Overpriced. Terrible food. Terrible service

Everyone was very helpful and kind

We enjoyed our stay and will be back for sure

Nice safe property. We booked a corner suite but upon arriving late we realised the bed was in a really poor condition that one side looked like an elephant had been sleeping there for months as it had a huge dip in it and was very uncomfortable. We did complain but they said they could not change the mattress until the following day. No offer for a room change or any compensation for our poor nights sleep.

Staff was extraordinary they really went out of there way to accommodate us especially at breakfast they gave personalized service I truly loved ot

The first room I had (915) was great. I had to move to another room because of a reservation issue (my fault). I was given room 1109. It was smelling horrible, like humid. I was given room 1107 it was great but over the night I realized the AC wasn't cooling. I set it to 21c and it didn't come lower than 24c Not a great experience for such an expensive stay in Colombia

I love it ,I was ver clean and the location was great

Great location

Excellent all around

Amazing service and staff!!!

The staff were fantastic! The room had everything we needed. I would recommend it to others traveling to Medellin.

The staff was very helpful in giving directions and suggestions

great staff and customer service

El hotel es bien lindo, limpio . El servicio y el personal excelente. Las comidas muy buenas.

Helpful staff.

Great hotel! The gym is great!

Great service

Friendly and efficient staff

No additional comments

Don’t stay here unless you want to be tricked into an upcharge and limited as to what they allow as far as guests. Security is too ridiculous save time and money by getting an AirBnB

Long Weekend Getaway

I always stay here when in Medellin, as it’s by far the best hotel in the city.

Beautiful and clean hotel

Best Hotel in Medellin

El hotel está serca de todo , limpio y el personal muy atento .

I have been booking using Expedia for ever and no hotel in our planet ever asked me to pay extra tax during check in to the hotel !!

Best hotel staff I’ve dealt with in many hotel stays.

amazing customer service

I did the pre check on the app 24 hours before arrival. Stated we would check in around 1pm we got to the facility around 130ish our room was not ready til almost 4pm (which was 1 hour past their standard check in). We paid for the deluxe room which I expected at least a fridge and microwave which was not available. The front desk did give us access to the executive lounge which was nice. However we did encounter a rather aggressive worker who snapped at my husband when he was using the self service cappuccino machine incorrectly. The room was overall nice spacious bedding was comfortable bathroom clean. The tv was a little hard to figure out as well as room service. There was no menu available physically you had to go on the tv to scan a code to pull up the menu. The phones in the room were a little hard to figure out. It was also a hit and miss if I got a good English speaking person on the phone. But I wouldn’t knock them on stars for that since I’m in a Spanish speaking country. What I was a little disappointed in was that this is the Marriot in a big financial district of Medellín and they did not offer money exchange. I stayed at the holiday inn in another city of Colombia and they had that available. The pool location itself was nice but we took a night swim with our kids and there was no staff to get towels. There was also no spa even though the pool was heated. Lastly minuscule inconvenience is the limited dining. And the location of the hotel

The service was very slow, we asked for pizza and coca cola, pizza was delivered an hour and a half later, the drink never arrived, during breakfast same, they take to much time to deliver the eggs. in the pool, we requested ice, and took a good half an hour to arrive, the same as the pool towel took almost 1 hour to get it. apart from that our stay was really good

Good hotel but don’t dine there !

We were their during the holidays and their restaurant charged high price for dinner buffet as the only option even we were not interested in this an needed al crate only! Otherwise the hotel is great and the city was closed except visiting nature sites!

Very clean, excellent location, perfect for solo, couples, families or business travelers. Great concierge service. It is a perfect hotel with excellent location and staff that is extremely professional and proficient in English. Highly recommended

Ecellent Hotel

Excellent staff

The customer service at the hotel was stellar. The staff are very welcoming and informative of some of the great places to visit in the city. I definitely enjoyed my stay and will be coming back!!!

When arriving to the hotel to check in, they assigned my family and I to a room that a previous tenant smoked inside the room. We asked for a different room, waited close to an hour a half for a new room in the lobby while they checked in two other rooms over that time. When I approached the front desk again to ask why we couldnt have one of those rooms they somehow found a different room to give us when they could of did it at the beginning. The next morning we then got moved to another room on a higher floor that i paid for to start. That night our neighbor was playing very loud music all night long, 7 am i called to have someone come up to tell them to shut it off. The next night we were told by a note on our door that the hotel will have to shut off the power of the hotel from 1am to 4am to fix some things, it was extremely hot in our room. Overall this hotel did not meet my expectations. I had high hopes for this hotel and i was very disappointed.

Restaurantes. Habitacion.

Great location and staff! Everyone is very friendly

We loved this hotel. It is quite luxurious, the bed is comfortable. The staff was friendly and attentive. For $55/day extra we upgraded to a room with a great view, use of the lounge where they had delicious appetizers and free drinks, and free breakfast which had an extensive buffet with great food including typical Colombian as well as American breakfast food. Well equipped gym. Right across the street there is the small La Strada strip mall with a good Colombian restaurant La Hacienda and a great sushi place Sushi Light.

Comfortable room w/ a view. Good location. Shopping, restaurants and pharmacy walking distance. Hotel taxis you can charge to your room or pay with credit card, very convenient.

Excellent location and amenities and delicious food.

Great modern and clean hotel with excellent spa and restaurants and a decent gym. Wonderful staff that always makes sure you are attended to, speak English and always ready to assist. Hotel provides drivers if you need to go anywhere during your stay including the airport.

Great breakfast

Awesome Place, Terrible Taxi Service

The hotel is fairly new and the architecture is contemporary and very nice. The rooms are very pretty and spacious. The beds are comfortable and plenty of pillows. The staff is very friendly and very helpful. This is a great hotel. The only problem is the Taxi service at the hotel is extremely expensive, EC Transportes. DO NOT USE THEM. Ask for a yellow taxi who are reasonably priced.

Great location to everything we needed.

A solid choice

Formal, comfortable urban hotel in a great area, only 5 or so blocks from several blocks of restaurants. The cafes and nightclubs are busy weekends.

The bed wasn’t so perfect for my back

Great spot to explore Medellin

Great location, service and food.

Good place

No air conditioning!

There was no air conditioning for 2 out of the 3 nights that we stayed there. No compensation was offered (aside from a 20% discount at the spa), which was frustrating.

The staff went above and beyond. My daughter got sick in her bed at 4am. They switched us to another room immediately no questions asked. I was amazed how easy they made this for us.

Caaling the front desk it was insane. They never answer. When i go to a hotel i like to have the breakfast brought up to the Room and try to call room service it wasn’t a joke they don’t answer you have to call at list 4 times. And a guy by the name of carlos took my order. And i never got it i have to call again an hour later and the order wasn’t put in. I will never recommend this hotel to any body also it will not be on my plans for future trips.

J visit feb 20

The room service was very slow. Took an hour to get 2 glasses. The room should have had glasses. The info for using the phone is different from the way the phone works. There was a scheduled power off in the middle of the night that caused the phone to beep noon stop. This visit was not as good as previous visits. Looks like the management has degraded. We will probably stay at a different hotel next time

The rooms reserved were not provided. The credit card was charged despite it was not authorized by the cardholder. The hotel personnel didn’t speak English. There was a flooding in the bathroom due to equipment failure. Our belongings were destroyed/damaged.Horrible maybe a one star hotel but not a 5 star hotel. We want the full refund for our two nights constant fighting with the hotel personnel

Central

Very safe area and close to everything bars and restaurants

Very nice

good

Air was not working properly and sister got stuck in bathroom as door wouldnt slide. We were quickly assisted. Other than that amazing stay. Super comfortable bed and great amenities

Great breakfast buffet

We had a wonderful 3 nights, including Christmas Eve. The hotel is really nice and very comfortable. The room was good size and well appointed. The only disappointment was that the staff didn't seem well informed about restaurant recommendations in the area. The hotel restaurant was great but the suggestions the staff made weren't bad; they just weren't that good. Other than that, it was a terrific stay and we would stay at the Marriott Medellin again.

The property is new, the staff were efficient. It lacks a bit of charm.

Safe and clean

Very accommodating and friendly staff, the room was very clean and had everything you could possibly need.

One of my go-to places to stay in MDE

A good a reliably comfortable hotel in a great part of Medellin.

Location

Excelente muy recomendable

Gteat location..safe and clean.

Absolutely spectacular hotel in the El Poblado area. Very safe, beautiful rooms, great food in the hotel (including sushi), and great breakfast. Colombia is truly beautiful, and this hotel in Medellin is exactly where you want to stay if you’re going to that particular area of Colombia.

High Marks

My short 2 night stay was very good. Valentina, who checked me in, was terrific - friendly, welcoming, knowledgeable and most helpful in answering my questions and accommodating my needs. She made me feel a valued hotel guest, and I am not a Bonvoy member. fact, the staff overall was very good. My only little beef is it looked like the hallway carpet on my floor had mot been vacuumed in a couple of days. Enjoyed my stay a lot.

Spa

We got there at 9:15pm The room next to us had a party and it was very loud, I called reception to complain at about 9:40 and 5 minutes later everything was quite. Food was delicious Very happy with the staff

Excelente hotel

La verdad que todo excelente. Ubicación, confortable, restaurantes muy buenos, piscina muy bonita. Lo único que mejoría es ofrecer room service 24h, me sorprendió que no hubiese. De resto todo muy bueno y quizás puede ser el mejor hotel en Medellín (me he quedado en muchos).

The property is a five star hotel the staff are very nice and helpful and the food is so freakin delicious you won’t want to eat outside

Very clean and luxurious feel

Visit Sunday August 21

Check out was very slow. Took 1/2 hour. Only one person helping guest but 3 others walking around. Tried to charge me extra for fast internet. Otherwise service was very good. Hotel is very nice. Restaurantes were good. Room was very clean and confortable. Good location.

My room was great. The gym was outstanding

Great location,

Very quiet and peaceful! Beautiful city views. Everyone was very nice and also spoke English (enough to help me out). Highly recommended

Location great, security and Front desk people nice , Breakfast good but the service from the waitress not recommended,Restrooms terrible

First time in Medellin. The hotel is well located, rooms are nice and comfortable and the bathroom is beautiful. The only thing I didn’t like was breakfast.

I spent a night here because my flight had been canceled. So i was only there overnight. The room was beautiful with a city view. The check-in staff were amazing and very friendly. Although I didn't have the time to eat there, I noticed there was, I think a restaurant on the first floor. Marriott Hotel had a great ambiance. It will definitely be on my list of Hotels to stay at when I'm back in Medellin.

The hotel is located in the best and ritzy area of Medellin. It has all the ability and the comfort of a good hotel. The staff was very helpful. However I felt the number of staff working was always very limited. The service at the breakfast buffet was super slow I had to wait 30 minutes to get my breakfast one day. The front desk seem always super busy and usually had a line all the time. The location is very nice and walkable to lots of different places.

Excellent hotel great location breakfast was excellent no issues and check in was quick would highly recommend this Marriott

The good: The executive room and en suite bath were spacious, cleanly and sanitized. The shower was excellent. Late check-out was granted. The food at Nau restaurant was excellent (but service was marginal). Fruit and drinks at the breakfast buffet great; (other offerings were mediocre); excellent service. Security was excellent. Room and elevator key-card used for security. The bad: Printed information and advice were completely absent from the room. With no prior notice, the executive club (for which a premium was paid) was closed (due to the virus—while other venues in town are completely open); no room service or breakfast menus were provided—on-screen TV was used; Nau Restaurant was open for dinner only. No amenities in the room; just a single robe was provided; request for a second robe was ignored; scant bathroom amenities: cheap soap chips, shampoo and conditioner; no drinking glasses, plastic or otherwise; empty minibar; no hotel, city or locale information. Reception took careful note of this review, sent to them online. No resulting response at all. Adding insult: the hotel charged us full price as a duplicate charge to what was already paid. Spent HOURS on the dispute process to correct false charge, which is still pending. Bottom line: a disappointing experience. It is not a luxury hotel. More like Motel 6.

Love this place, walking distance to a mall and casino.

Nice hotel, good location and service

Medellin Marriott Hotel was very welcoming and clean. Valentina at the front desk was amazing! She’s very sweet and speaks great English! She’s quick to help out with anything you may need. The food at the hotel was also really good! Friendly staff. Will definitely stay here again in the future!

Great staff

Excelente service, great facilities and fantastic staff. Especially Valentina at the front desk. Central and close to everything. Love it

It is surrounded by trees and very pretty

Great location,