Overall good experience pillows were way too soft for me. Didn’t even feel like I was laying on a pillow. And the temperature in the room was really hard to keep up it’s either really cold or muggy and hot. Other than at love the shuttle service! The location as well.

Very nice hotel but both nights we were there the hallways were loud. Was woke up both nights several times around 3-4am hearing kids in the hall.

Uninterested employees. No water or coffee in the room and when I asked, none was provided.

Drove 10 hours book my hotel then was told I can’t have my animal they’re at the hotel nor the hotel or Expedia could give you more money back

Good service, access to dining options, clean room with fresh sheets and towels, accommodating staff

Clean. Easy acess to and from airport.

Front desk customer service was excellent. Room was comfy and clean. Bathroom was spotless with excellent shower water pressure. I really enjoyed my stay and slept great. Would stay here again.

10/10

Easy to get to, clean, and safe!

very nice accommodation friendly staff

Nice rooms for a quick stay, but needs improvement

The rooms were nice, bed was a little stiff and couldn't sleep. No breakfast, I had to drive to a nearby place to pick up. Swimming pool was nice except for all the leaves it collected inside and out. The lighting in the pool area could use some improvement as it looked a little eerie when you walk in. The bar was open late, however the drinks seemed watered down and pricey. We ordered food but the waitress forgot to put the order in, we left hungry because she never caught it. All in all, I probably wouldn't stay there again.

Reception was terrible. Then staff could not deliver a working TV remote.

Beautiful rooms!

Pool and sauna nice. Some staff nice

Very Cold Night

The room accommodations were very nice. Only problem is the heater did not work well and we froze in the night. You were ok if you stayed under the covers.

The rooms had clearly been recently updated and it's very modern and beautiful with nice ambient lighting and tasteful furnishings. The soaps, lotions etc were really nice quality (I usually avoid hotel lotion but this was good!). Also nice touch--a tiny spray bottle of lavender pillow spray to help you sleep! Lots of USB and electrical plug ins on both sides of bed.

Everything was perfect

The pool was very cold and not full. Very safe and clean place

Meh

The location is good. Service is mediocre. The gym had 2 of 8 pieces of equipment in working order. The room smelled pretty bad when I arrived. For $200/night, I would expect it to be nicer.

Room was small, not like announced online. Heater did not work, called front desk and they suggested to put the heater higher than 90 degrees. The room was only able to get to 67 degrees with thermostat at 95. Beds were old and not comfortable with a strange smell to the sheets.

Very close to airport and had free travel crib for baby.

Excellent place to stay…convenient to the airport and very nice

Excellent service

The blankets and the bed was dirty one sheet had a blood stain the towels didn’t smell clean either

Tranquilidad

Y

Staff was nice, hotel was nice. No complemantary coffee.

Just wanted hot chocolate

Two days in a row, I simply wanted to order a hot chocolate for my self and grandson. The first day nobody came to our table so after about 30 minutes we left. Second day when we got seated, I told them we just wanted hot chocolate and over 20 minutes later somebody else came to our table to get our order. First day they were busy, so it wasn’t too big of a deal but the second day we were only the third people sitting in there.

The A/C was not working. It was very hot in the room the entire stay. The restaurant was not open during listed hours for breakfast.

Clean and bed were soft and confortable

Comfortable

Nice place to stay in a hurry

Great and safe facility for Families!

Very friendly staff. Clean and comfortable!

It’s was close enough to everything and clean

I I am very satisfied to stay here, because the room is clean, comfortable and the staff is friendly. I will introduce my friends to come here.

Berry clean

Everything was perfect. Close to everything

The entrance door was broken and remained open which kept the lobby and bar area chilly

No joke for the price i was paying i was expecting more for my buck...our tv wasnt working and our internet didnt work at all. Also our room smelled like mold...i told the front desk but he didnt care. Over all it wasnt a great experience.

Very friendly staff, clean and cozy.

Loved my stay! Will be returning!

Pay for WiFi????

The hotel was nice, but you have to pay for WiFi which is ridiculous in my opinion!! The room was nice and clean and the bathroom was nice.

It was good

Great stay.

Nice rooms and overall look. Property feels very safe and secure. Only complaint is that they seem to be getting rid of the in-room mini fridges (I stayed here in June 2024 and my room at that time had one).

Loving the view

Do not stay.

Dirty sheets blood stained, toilet would not flush. Door hard to open.

Breakfast included Availability of luggage cart

Good place lil over priced for the area but overall good. Would stay here again

I was not given the room I had paid for and the hotel front desk staff did not make any accommodations as the hotel turned out to be entirely booked for the evening. Very disappointed in my check-in experience.

Room was clean.

One of the best beds you will sleep in

Average hotel. Beds not comfortable. Very loud air con unit. Not worth the nightly cost.

I would have given 5 stars but there was no microwave in my room and the shower could use more pressure

Great staff

👍

Great

Clean room and bathroom

no parking

Price

The hotel is nice but it has horrible service. Felt I was bothering them when I was checking in. When I asked them about parking they seemed confused. Would not be surprised if the person checking us in was under the influence of something. Finally when we asked for some half and half for the room they gave only one per person!

Staff was friendly, rooms were clean, comfortable bed

Good stay

Good enjoyed my stay and sauna and pool

Great weekend, clean hotel, clean room. Friendly service and overall enjoyed our stay.

It was wonderful

Overall the hotel is very nice, but the one con would be that they don’t have complementary breakfast or complementary coffee for the guests like most other hotels do. Other than that, it’s a nice clean hotel with very professional staff.

Mom and baby trip

Food from restaurant bar was good. The service the first night was excellent, the service the second night was absolutely horrible. The older bar tender woman with the makeup was SO rude and disrespectful that I had to ask the front desk to get my order to go. I had a baby with me and the woman had so much unnecessary attitude that I’m shocked she has a position in the hospitality industry. Front desk was amazing, housekeeping could use some work. Hair in the bathroom and shower that wasn’t ours, pretty gross. Other than that it was great.

Nice and easy because close to airport

So, I was only there one night, so I cannot tell you about the area or the property. The property seemed clean. What I can tell you, is I got in very very late, like 3 am, and was exhausted. The person at the desk, who checked me in, was rude. I made a joke and she sneered. I explained I had had a very long day of travel and she couldn't had cared less. She gave me the key to the room with barely any other word. In the morning, I was under the impression there was breakfast and coffee available. When I came downstairs and asked about the coffee, the woman at the front desk was rude about that too. When I gathered my belongings and checked out, the same person who was bothered by my asking about coffee, checked me out, she was not friendly at all. I didn't appreciate their attitudes. After a long day of driving and another long day of driving a head of me, and paying $179 for a room I laid in for about five hours, I was not very happy about it.

Excellent stay

Staff was very friendly and room was very clean. Haven’t had great experiences with hotels in El Paso due to cleanliness but I will definitely be staying here going forward.

It was super affordable to stay here for that night and the room was nice. Only the parking is a challenge. Not enough room.

Very clean, new rooms, a lot of space and nice staff. Great hotel for a great price

I like all around thanks.

Not worth the price. Great staff, nice room but very few amenities (no bottled water, $12 WIFI if you don’t bring your Envoy # with you. Can’t seem to look it up). Expensive food, no breakfast buffet. No fan-only option in room, and bed is an overstuffed marshmallow.

Parking was free, but was a bit challenging. Had to walk quite a ways to the lobby. Check-in was okay, but could have been more efficient. They didn’t seem to know how to handle an Expedia booking. Employee seemed to be new and had to get help. Room was nice overall and relatively quiet except for some hallway door slamming. Convenient location by airport.

Evrithing is good

Room was nice. Pool was a bit dirty because of landscaping that went on the day before.

Great price / value alternative.

Enjoyed the pool and sauna

The staff is wonderful and the ambiance, appreciated.

We had a nice stay and thank you for making us feel welcome

It was a nice hotel didn’t like the ppl at the front desk ignoring me and having a conversation not paying attention

Nice place

We reserved a room with two beds for 3 adults, and were given a room with 1 bed

I really loved how it had a pool with sauna. Also the gym was great as well.

Only one night but really good

Unpleasant Surprise

The bedsheet I slept on has bloodstain which I only noticed in the morning. I was so tired to even check the night before. When I informed the desk, I didn’t even received an apology for that.

The entire staff was absolutely amazing. They were helpful, polite and genuine.

The pool

I stayed by myself for 2 nights for a job meeting. I was charged $100 for damages that never happened. I called to ask what damages are they charging my card for, and they could not even tell me. The receptionist said nothing was coming up on her end and she did not know why I was being charged. This hotel steals the deposit and claims it’s for damages yet no damages happened. Do better!

Amazing rooms

Rooms are a bit too small.

The only thing you was surprised at was you have to pay for WiFi. It would have been nice to know that ahead of time.

None

MUST BOOK!!!!

such a great place to stay, staff was friendly, super helpful, customer service 10/10! Our room was sooooooo comfy! Only place i will stay from now on when im in town!

Very clean and comfortably

Excellent

Very good 👍