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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

When you a stay at Mardi Gras Casino & Resort in Cross Lanes, you'll be in a shopping district, within a 5-minute walk of Mardi Gras Casino and Tri State Racetrack and Gaming Center. This casino hotel is 2.8 mi (4.5 km) from Ridenour Memorial Park and 4 mi (6.4 km) from West Virginia State University. Make yourself at home in one of the 150 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Minimum guest age is 21

Caters to adults only

Car recommended

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: 2:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

You need to know
  • Guests under 21 years old are not permitted at this adults-only property.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is recommended for transportation to and from this property.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
Minimal age
21
Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Accessible facilities

Other

Elevator

ATM/banking

Fireplace in lobby

Laundry facilities

Television in common areas

Free breakfast

24-hour front desk

Casino

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Free self parking

Free RV, bus, truck parking

Number of slot machines - 1000

Number of gaming tables - 20

Number of VIP gaming rooms - 1

Casino floor size square feet - 90000

Casino floor size square meters - 8361

Uncovered parking

Wheelchair accessible (may have limitations)

Sportsbook

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.0
Excellent1331 Verified Reviews
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Cleanliness8.2/10
Service8.2/10
Comfort8.2/10
Condition7.8/10
8/10
Excellent
Verified traveler, 19 Oct 2024
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1st time there, staff was friendly, easy access to casino. Clean, free breakfast, nice display. Over all enjoyed our 2 day stay. Thank you!

8/10
Excellent
william, 15 Oct 2024
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The room was clean and comfortable. The casino was clean and the food there was good albeit pricey. The free breakfast was pretty limited.

8/10
Excellent
Janice, 13 Oct 2024
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carpet was soiled, and they did not have the room we requested because their connection to your site has not been working but we did get a room

8/10
Excellent
Diana, 11 Oct 2024
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We would stay there again

10/10
Exceptional
Mike, 11 Oct 2024
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All

6/10
Fair
Shanna, 09 Oct 2024
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Smelled like a wet dog in my room. Room was otherwise clean.

10/10
Exceptional
Kyle, 02 Oct 2024
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Great place to have a little fun at the casino and relax.

10/10
Exceptional
Thomas, 02 Oct 2024
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Nice stop when traveling. Casino permits night entertainment

8/10
Excellent
Saunda, 26 Sep 2024
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By the time we arrived about 8 PM the front desk clerk had evidently had the better part of her day Our room was much smaller than we expected and certain amenities were not available or minimally available. The hairdryer looked as though it had come from the 1970s there was no soap in the shower. A lot of this may have been our mistake since we did not understand what things might be like trying to rest next to a casino, but it was very noisy people slamming doors and laughing loudly at all hours of the night When we left, we had to bring our luggage down apiece at a time due to the fact that As said taken the carols to their room and there were none left for us I was concerned since my husband is a hard patient, but we got everything down. It took us about an hour. The elevators were stuck one of them at the fourth floor.

10/10
Exceptional
Negar, 26 Sep 2024
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Clean and safe Hotel and Casino. Friendly staff.

8/10
Excellent
cindy, 25 Sep 2024
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Room was not ready for check in at 3 had to wait until almost 4. Staff said “rooms weren’t ready yet” 8-10 people waiting in lobby for the same reason

6/10
Fair
Bradley, 23 Sep 2024
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Great Hotel, Waiting for Renovation

Love this place and the area. Rooms are outdated but they are in process of renovation so thats a good thing.

8/10
Excellent
Lisa, 23 Sep 2024
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Our stay was very nice, our only real complaint was no coffee pot offered at all, and the hot water in the room took forever to get hot

8/10
Excellent
Renee, 23 Sep 2024
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Staff were excellent, room was a little dated but the bed was comfortable and it was very clean

4/10
Poor
Tariq, 23 Sep 2024
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I’m giving it two stars solely on the facility and amenities. I switched rooms when I arrived and left my keys in the previous room. I realized the next day and the front desk informed me that if any keys were found by house keeping they will return them to the security booth in the casino area. This was at 430pm the following day of me leaving my keys. That whole day they never returned my keys. I went back and forth from the front desk to the security booth and they kept telling me they did not receive my keys. I was in town for an event and I was unable to make it because they never acknowledged that they in fact were in possession of my car keys. The next day, the day of my check out, the first shift front desk manager informed me that she did in fact turned my keys over to security the previous morning and they were in possession of my keys for a full day after I ask for my keys that entire day. They finally logged my property in with security at 9:18pm the day they were turned in by house keeping and no one informed me of this after I asked several times throughout the evening. I travelled all the way from Georgia to West Virginia for nothing. They didn’t care nor did they act like they had any sense of urgency to help me. I was stuck without my vehicle for the entire day and missed the event I travelled there to attend. The second shift front desk manager and staff are lazy and unconcerned. I will definitely complain to corporate because this is beyond unacceptable

10/10
Exceptional
Irwin, 21 Sep 2024
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Great staff. Nice rooms.

10/10
Exceptional
Andre, 20 Sep 2024
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Everything was great, only negative is parts of the hotel are undergoing renovations, but did not affect our stay.

6/10
Fair
LARRY, 20 Sep 2024
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Very average

6/10
Fair
Robert, 18 Sep 2024
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Ok for an overnight, but breakfast was substandard

Check-in was easy. Slowed a bit, as it is connected to a Casino, every guest must be 21 or older and they do check all guest ID. They also put a $25 charge on your credit card that shows as pending, but is never finalized, so it drops off. These extra steps takes time. The room was okay, but the seat on the desk chair was broken, I did mention it to staff on check-out. The breakfast, was one of the worst we had in our 10 days of travel. Everything was cold, and packaged or saran wrapped. Nothing appeared fresh. The bagel I ate did not have that fresh taste and feel, couldn't tell how old it was. We also expected to see some fresh fruit and some orange juice, but nothing like that. We did not see an attendant on duty, so tables were not cleaned between guests. Breakfast is available till 10am, by 9:55 is was wiped clean and put away.

8/10
Excellent
Richard, 16 Sep 2024
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Nice property for the Casino stay. Under renovation with some construction work. Amenities could be nicer.

8/10
Excellent
michael, 14 Sep 2024
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Disspointing that the lovely Lobby Bar is not open. The complimentary breakfast is lacking any hot items. We requested clean sheets and towels after our 3rd night and never got them. The rates wer great and the room clean and the location next to the Casino and Dog track made it better.

10/10
Exceptional
Larry, 14 Sep 2024
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Everything was great. Would visit again.

10/10
Exceptional
Craig, 14 Sep 2024
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The Hotel is very nice an the Staff where excellent. Outside had c construction going on

6/10
Fair
Brandon, 14 Sep 2024
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Ok place

10/10
Exceptional
rebecca, 13 Sep 2024
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staff very friendly and helpful. Very clean

8/10
Excellent
Tim, 13 Sep 2024
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Older room. Convenient to casino. Price good

10/10
Exceptional
Larry, 12 Sep 2024
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Fun place

10/10
Exceptional
Verified traveler, 12 Sep 2024
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Stay was one night loved the casino but continental breakfast was quite a joke.....washed down with luke warm coffee

10/10
Exceptional
Marcie, 11 Sep 2024
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Close to easy casino

4/10
Poor
Lara, 10 Sep 2024
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This place should NOT be considered a resort. A more accurate description would be a fun casino with a cruddy, dirty motel attached. We stayed 2 nights. One on the way north and one the way back. The hotel was dirty, the carpeting badly stained, the ice maker on our floor didn't work. The tv remote was sticky. The options for food do not include room service (ever) and were closed more of the time we were there than not. The "continental breakfast" was not. The staff maintaining the breakfast were dismissive and didn't want to assist. The breakfast consisted of plain bagels with cream cheese the first morning and nothing but butter the second. Muffins (blueberry and chocolate) were decent. The "fresh fruit" was a bowl of oranges. The first one I picked up, my finger went straight through as it was rotten. I set it aside to alert the staff if and when they returned. I observed another couple simply asking for a plastic fork and they were told that the hotel had run out. The tea selection was limited, but ok. Coffee was ok, but bring your own creamer if you want a decent cup. The casino, being my first experience at a casino, was enjoyable. The bartender couldn't make a Cosmo for me, so I ended up with a straight flavored vodka. Icky sweet, but sipping very slowly is probably smarter. The casino staff were nice and even explained the different table games with recommendations for a first timer. Good things: adults only, no smoking, casino & it's staff.

4/10
Poor
Melody, 08 Sep 2024
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No restaurant, no jacuzzi

8/10
Excellent
sandra, 05 Sep 2024
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Over all the hotel was nice

10/10
Exceptional
amy, 04 Sep 2024
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it was great!! Check in was fast and the staff was super friendly. It does need updated but they are working on it.

10/10
Exceptional
kathe, 04 Sep 2024
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I wish there was grab bars in the tub. It was very slippery

10/10
Exceptional
Corey, 04 Sep 2024
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I came to relax and play some cards, it was quiet and friendly and easy access to the casino.

8/10
Excellent
Gloria, 03 Sep 2024
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We have stayed before. Its nice. But this time we were outside and a lady walked up to us abd said her bed had bed bugs and tbry moved her to a different room . I was upset and ran to my room to find none. Makes me a little leary to go back

10/10
Exceptional
Linda, 02 Sep 2024
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Casino is close . Machines were tight .

2/10
Poor
JAMES, 01 Sep 2024
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Our sink was leaking water all over floor as soon as we checked in was very disrespected at the front desk by the manager would never stay here again also went to call front desk and phones in the room don’t work brought up to front desk and she replied yeah we know

6/10
Fair
Tara, 31 Aug 2024
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Different type of casino and resort. I probably would not go again. Breakfast options were very limited.

8/10
Excellent
Deborah, 30 Aug 2024
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Just an okay stay

Check in was slow also charged 25.00 for incidentals remodeling being done so stuff everywhere in hallway. Bath tub dirty and cracked

8/10
Excellent
Robert, 21 Aug 2024
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Property id very convenient.

10/10
Exceptional
MELTON, 20 Aug 2024
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Won at casino

8/10
Excellent
Nicola, 19 Aug 2024
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Decent Clean Hotel

Hotel is outdated but clean. Breakfast was very slim on options. Will be staying again next weekend. So, not all bad.

4/10
Poor
Terry, 18 Aug 2024
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Check in clerk was not friendly. Property looks old. Should have had some hot items for breakfast. No eggs or meat. Cereal choices were all children cereals. Fruit loops , Sugar Pops etc. Adult hotel!

6/10
Fair
Gregory, 18 Aug 2024
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Been coming down for years and will be back.

The resort is at the casinos. You can.t beat that. We did have a few surprises ... Used Towel on the back of the bathroom door was a big Opps... I Think they cleaned the bathroom but didn't look on back of the door.... and of course ... The breakfast is not like it was years ago when you could get eggs to order bar and waffles. A waffle machine would be a great addition at this point. We have just been checking out and going out for breakfast. I like staying in the casino. There has been lots of changes over the last 10 years or so... We love the Rubeen and Philly sandwiches. We love the place ... just a few hiccups in the road ... Thats life. Ha Ha

6/10
Fair
Keith, 17 Aug 2024
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Casino

10/10
Exceptional
Darren, 17 Aug 2024
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Nice

10/10
Exceptional
Theodore, 16 Aug 2024
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Great stay

Wet clean and easy access to casino

10/10
Exceptional
Rebecca, 16 Aug 2024
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Property was great vending machine and ice maker needs some attention on the 3rd floor.

10/10
Exceptional
Ian, 15 Aug 2024
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Good place to stay, nice staff

It was a good stay. Staff nice. If I say too much, Hotels.com rejects my review and I waste my time so…thumbs up👍

8/10
Excellent
Desiree, 15 Aug 2024
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Decent place but no pool.

6/10
Fair
William, 11 Aug 2024
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We usually have a great stay at this hotel. Tha AC in the room had trouble cooling the room. The toilet also made a loud noise. Hotel needs updated in some areas. Still nice to stay where the casino is.

6/10
Fair
Amy, 10 Aug 2024
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Had stayed here in the past and had enjoyed it. So booked a night and did not know pool closed permanently which we always enjoyed. Breakfast was very subpar with very few if any options for a healthy breakfast. Rooms ok but showing age.

10/10
Exceptional
Craig, 10 Aug 2024
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Friendly staff clean rooms.

10/10
Exceptional
Karen, 08 Aug 2024
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Everyone was extremely kind!!!

4/10
Poor
Janet, 06 Aug 2024
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Lock not secure!

8/10
Excellent
IANCU, 06 Aug 2024
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Poor choises for breakfast

10/10
Exceptional
Kathie, 04 Aug 2024
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Very nice

8/10
Excellent
Robin, 03 Aug 2024
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We liked that once parked we could enter the casino without going back out. Also while not fancy the food choices were okay . The restaurant was a bit pricey wish these places would start the buffets again. As far as the room it was comfortable could use an update but totally doable we had a great night all and all

6/10
Fair
Sandy, 03 Aug 2024
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“Clean” room, but very dated & worn

The bedding & bathroom were clean, but a huge (size of a dinner plate) stain on the carpet next to the bed made me not want to take off my shoes in the room! The toilet seat was wobbly making it feel very unstable. It was very nice to have a safe walk to-from the casino at 11pm. One question/concern, nobody questioned my going into the hotel room area on the 1st floor, nor did I need to swipe my key card to gain access to 1st floor rooms. I noticed a key card was needed to get to rooms via the elevator. Why are the 1st floor rooms unsecured from casino patrons??!

2/10
Poor
Sharon, 03 Aug 2024
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We had to leave the hotel at 12:30 am due to bedbugs. The manager at that time was rude and said that he has nothing he can help us with and that we can leave if we want. We have itches and bites all over our bodies and you will receive an official complaint in the next few days.

10/10
Exceptional
Elaine, 02 Aug 2024
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Great people

8/10
Excellent
Zachary, 02 Aug 2024
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My 2nd stay at this hotel. Is a good hotel, friendly staff. Lots of activities at the property. My main negative is the free breakfast. Most hotels have ditched the traditional continental breakfast in favor of one with eggs, bacon, sausage, waffles etc. From what I’ve heard from past visitors that’s what it used to be and more. I would love to see this come back.

6/10
Fair
donald, 01 Aug 2024
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Worn out hotel

Room looked worn the bed was lumpy as were the pillows Shower caulking was molding and breaking off Floor looked like it had not been cleaned for a long while. Very disappointed in our stay

10/10
Exceptional
Carole, 31 Jul 2024
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Very quiet older hotel-could use an update.

8/10
Excellent
RICKIE, 28 Jul 2024
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Enjoy the casino, the place has fell off in the last few years, but still nice and so convenient to walk to the casino and dog track

6/10
Fair
Rick, 28 Jul 2024
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The room was clean and the staff was friendly This being said I have stayed at this Hotel for many years, and must say the overall amenities have fallen off significantly No coffee makers in the room( my last few stays) a less than impressive continental breakfast, and vending machines that either didn’t work or were empty I will probably stay elsewhere next time I visit this casino

2/10
Poor
Brandon, 28 Jul 2024
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This hotel has gone downhill. The room was dirty and the AC was broken. The entire place needs to be remodeled.

2/10
Poor
Mary, 27 Jul 2024
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There was a disturbance in the room next to us and the hotel had to call the police at 4am. So terrible and since the room was booked through expedia I’ve yet to be refunded.

8/10
Excellent
Candice, 27 Jul 2024
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Property was nicely decorated, breakfast was mediocre but the main problem was they only had THREE handicap parking spots for the entire hotel, not exactly federal ADA compliant, how do they get away with it?

10/10
Exceptional
jake, 25 Jul 2024
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affordable, clean, professional. what more could you want

8/10
Excellent
zeb, 24 Jul 2024
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Perfect what for I needed.

10/10
Exceptional
Betty, 22 Jul 2024
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Very clean

10/10
Exceptional
Anna, 21 Jul 2024
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Great stay!

10/10
Exceptional
Timothy, 20 Jul 2024
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loved the safe hotel very much. wish the beds were a little bit more softer and wish you guys had a hot breakfast. thats very important to us other then that it was very good. will always stay there at your hotel each time. hopefully hot breakfast next time.

8/10
Excellent
Verified traveler, 19 Jul 2024
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It's an older facility so it does show some wear but it was clean. I was worried because the walls seemed a bit thin but things quieted down nicely around 11 pm and I was able to get some good sleep. Overall it was a pleasant experience. I would definitely stop in here again if I get back to this area.

8/10
Excellent
sandra, 19 Jul 2024
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The staff was very friendly and helpful. Not having our room cleaned (trash emptied, fresh towels, toilet paper) was a problem. We were there for four nights and there was no service for our room. We had to catch a person in the hall to get toilet paper. There also needs to be grab bars in the bathroom, the tub was very slick. Why is the pool no open?

10/10
Exceptional
Jacqueline, 19 Jul 2024
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Nice hotel connected to casino and dog track. Hotel is showing its age and could use some sprucing up but clean and safe.

8/10
Excellent
Kristine, 19 Jul 2024
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The staff was very nice. Parking was easy. Got to my room and was disappointed in the cleanliness of the room. There are stains on the floor and on the furniture. The brass fixtures in the bathroom had scum buildup. It was nice being on site with the casino. I was however disappointed to not see the dog races since they were understaffed. They also didn’t have the restaurant open that day. The cafe was good and staff was super friendly again. Broke even on the slots so it was a good time but not a fancy getaway hotel. It’s okay for a drive through stop to rest

10/10
Exceptional
sandra, 15 Jul 2024
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My only suggestion is that they put grab bars in the bathroom. The tub was slippery.

8/10
Excellent
Vincent, 15 Jul 2024
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Nice to have entertainment

8/10
Excellent
Chad, 13 Jul 2024
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Vent in bathroom covered in lint and dust.

8/10
Excellent
Yvette, 13 Jul 2024
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Nice hotel

8/10
Excellent
Sherie, 11 Jul 2024
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Very loud in the hallway at night

8/10
Excellent
Sonya, 11 Jul 2024
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Speedy check in. Comfortable rooms. And loved the dog racing.

10/10
Exceptional
Betty, 11 Jul 2024
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Very quiet and clean. Continental breakfast was average.

10/10
Exceptional
Virginia, 10 Jul 2024
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Great place to stay and relax…the only thing missing is a pool/hot tub

10/10
Exceptional
Larry, 10 Jul 2024
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Everything

8/10
Excellent
James, 08 Jul 2024
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The beds were comfortable although the pillows were lumpy. Some of the common areas were outdated. Especially at busy checkout times there should be a separate check in line for voucher patrons vs. regular check-ins. The wait time was over half hour for check-in because of voucher patrons.

10/10
Exceptional
Michael, 07 Jul 2024
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Front desk at check in could have been more friendly.

8/10
Excellent
Misty, 06 Jul 2024
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Rooms could use some updating

6/10
Fair
Jeffery, 06 Jul 2024
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I stay at this hotel every year when I visit family. It is always clean, nice and friendly staff, and close to the casino. I was disappointed in the breakfast now they have gone to a Continental. I hot breakfast would have been nice.

8/10
Excellent
Michael, 06 Jul 2024
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Check in person was not very friendly, like we bothered her.

8/10
Excellent
Timothy, 04 Jul 2024
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Chairs and floor had stains. Rooms are outdated and need updating.

10/10
Exceptional
Kenneth, 02 Jul 2024
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Cleanliness

8/10
Excellent
William, 01 Jul 2024
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The air conditioner is so noisy that you have to turn the TV up really loud to hear it. The shower does not drain.

6/10
Fair
Jennie, 30 Jun 2024
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Mardi Gras

Service was not what you would expect at this hotel. The two ladies at the front desk really need training on customer service. They were not friendly or welcoming. In fact the staff at this hotel really don’t portray that they are happy in their jobs. Overall Cleanliness was good and for the age of the hotel is is upkeep was decent. We enjoyed the restaurants and casino.

10/10
Exceptional
Ricky D, 30 Jun 2024
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Very clean beds very comfortable plenty of pillows

8/10
Excellent
Janet, 30 Jun 2024
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Staff on check in was not very pleasant. Room was great especially the bed. Our sink drain had issue with closing and would not open easily

2/10
Poor
Inez E, 30 Jun 2024
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Unsatisfactory

Very disappointed in the property! The rug in our was stained in several places. The bathroom had no ceiling fan, the smallest sink I have seen. There were no luggage carts available the morning we checked out and we had to make 4 trips to bring our luggage down. In fact, there were only 3 carts for the entire hotel.

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