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When you a stay at Mardi Gras Casino & Resort in Cross Lanes, you'll be in a shopping district, within a 5-minute walk of Mardi Gras Casino and Tri State Racetrack and Gaming Center. This casino hotel is 2.8 mi (4.5 km) from Ridenour Memorial Park and 4 mi (6.4 km) from West Virginia State University. Make yourself at home in one of the 150 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 21
Caters to adults only
Car recommended
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
English
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities
Elevator
ATM/banking
Fireplace in lobby
Laundry facilities
Television in common areas
Free breakfast
24-hour front desk
Casino
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
Free RV, bus, truck parking
Number of slot machines - 1000
Number of gaming tables - 20
Number of VIP gaming rooms - 1
Casino floor size square feet - 90000
Casino floor size square meters - 8361
Uncovered parking
Wheelchair accessible (may have limitations)
Sportsbook
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Well-lit path to entrance
Stair-free path to entrance
The room was clean and comfortable. The casino was clean and the food there was good albeit pricey. The free breakfast was pretty limited.
carpet was soiled, and they did not have the room we requested because their connection to your site has not been working but we did get a room
We would stay there again
All
Smelled like a wet dog in my room. Room was otherwise clean.
Great place to have a little fun at the casino and relax.
Nice stop when traveling. Casino permits night entertainment
By the time we arrived about 8 PM the front desk clerk had evidently had the better part of her day Our room was much smaller than we expected and certain amenities were not available or minimally available. The hairdryer looked as though it had come from the 1970s there was no soap in the shower. A lot of this may have been our mistake since we did not understand what things might be like trying to rest next to a casino, but it was very noisy people slamming doors and laughing loudly at all hours of the night When we left, we had to bring our luggage down apiece at a time due to the fact that As said taken the carols to their room and there were none left for us I was concerned since my husband is a hard patient, but we got everything down. It took us about an hour. The elevators were stuck one of them at the fourth floor.
Clean and safe Hotel and Casino. Friendly staff.
Room was not ready for check in at 3 had to wait until almost 4. Staff said “rooms weren’t ready yet” 8-10 people waiting in lobby for the same reason
Great Hotel, Waiting for Renovation
Love this place and the area. Rooms are outdated but they are in process of renovation so thats a good thing.
Our stay was very nice, our only real complaint was no coffee pot offered at all, and the hot water in the room took forever to get hot
Staff were excellent, room was a little dated but the bed was comfortable and it was very clean
I’m giving it two stars solely on the facility and amenities. I switched rooms when I arrived and left my keys in the previous room. I realized the next day and the front desk informed me that if any keys were found by house keeping they will return them to the security booth in the casino area. This was at 430pm the following day of me leaving my keys. That whole day they never returned my keys. I went back and forth from the front desk to the security booth and they kept telling me they did not receive my keys. I was in town for an event and I was unable to make it because they never acknowledged that they in fact were in possession of my car keys. The next day, the day of my check out, the first shift front desk manager informed me that she did in fact turned my keys over to security the previous morning and they were in possession of my keys for a full day after I ask for my keys that entire day. They finally logged my property in with security at 9:18pm the day they were turned in by house keeping and no one informed me of this after I asked several times throughout the evening. I travelled all the way from Georgia to West Virginia for nothing. They didn’t care nor did they act like they had any sense of urgency to help me. I was stuck without my vehicle for the entire day and missed the event I travelled there to attend. The second shift front desk manager and staff are lazy and unconcerned. I will definitely complain to corporate because this is beyond unacceptable
Great staff. Nice rooms.
Everything was great, only negative is parts of the hotel are undergoing renovations, but did not affect our stay.
Very average
Ok for an overnight, but breakfast was substandard
Check-in was easy. Slowed a bit, as it is connected to a Casino, every guest must be 21 or older and they do check all guest ID. They also put a $25 charge on your credit card that shows as pending, but is never finalized, so it drops off. These extra steps takes time. The room was okay, but the seat on the desk chair was broken, I did mention it to staff on check-out. The breakfast, was one of the worst we had in our 10 days of travel. Everything was cold, and packaged or saran wrapped. Nothing appeared fresh. The bagel I ate did not have that fresh taste and feel, couldn't tell how old it was. We also expected to see some fresh fruit and some orange juice, but nothing like that. We did not see an attendant on duty, so tables were not cleaned between guests. Breakfast is available till 10am, by 9:55 is was wiped clean and put away.
Nice property for the Casino stay. Under renovation with some construction work. Amenities could be nicer.
Disspointing that the lovely Lobby Bar is not open. The complimentary breakfast is lacking any hot items. We requested clean sheets and towels after our 3rd night and never got them. The rates wer great and the room clean and the location next to the Casino and Dog track made it better.
Everything was great. Would visit again.
The Hotel is very nice an the Staff where excellent. Outside had c construction going on
Ok place
staff very friendly and helpful. Very clean
Older room. Convenient to casino. Price good
Fun place
Stay was one night loved the casino but continental breakfast was quite a joke.....washed down with luke warm coffee
Close to easy casino
This place should NOT be considered a resort. A more accurate description would be a fun casino with a cruddy, dirty motel attached. We stayed 2 nights. One on the way north and one the way back. The hotel was dirty, the carpeting badly stained, the ice maker on our floor didn't work. The tv remote was sticky. The options for food do not include room service (ever) and were closed more of the time we were there than not. The "continental breakfast" was not. The staff maintaining the breakfast were dismissive and didn't want to assist. The breakfast consisted of plain bagels with cream cheese the first morning and nothing but butter the second. Muffins (blueberry and chocolate) were decent. The "fresh fruit" was a bowl of oranges. The first one I picked up, my finger went straight through as it was rotten. I set it aside to alert the staff if and when they returned. I observed another couple simply asking for a plastic fork and they were told that the hotel had run out. The tea selection was limited, but ok. Coffee was ok, but bring your own creamer if you want a decent cup. The casino, being my first experience at a casino, was enjoyable. The bartender couldn't make a Cosmo for me, so I ended up with a straight flavored vodka. Icky sweet, but sipping very slowly is probably smarter. The casino staff were nice and even explained the different table games with recommendations for a first timer. Good things: adults only, no smoking, casino & it's staff.
No restaurant, no jacuzzi
Over all the hotel was nice
it was great!! Check in was fast and the staff was super friendly. It does need updated but they are working on it.
I wish there was grab bars in the tub. It was very slippery
I came to relax and play some cards, it was quiet and friendly and easy access to the casino.
We have stayed before. Its nice. But this time we were outside and a lady walked up to us abd said her bed had bed bugs and tbry moved her to a different room . I was upset and ran to my room to find none. Makes me a little leary to go back
Casino is close . Machines were tight .
Our sink was leaking water all over floor as soon as we checked in was very disrespected at the front desk by the manager would never stay here again also went to call front desk and phones in the room don’t work brought up to front desk and she replied yeah we know
Different type of casino and resort. I probably would not go again. Breakfast options were very limited.
Just an okay stay
Check in was slow also charged 25.00 for incidentals remodeling being done so stuff everywhere in hallway. Bath tub dirty and cracked
Property id very convenient.
Won at casino
Decent Clean Hotel
Hotel is outdated but clean. Breakfast was very slim on options. Will be staying again next weekend. So, not all bad.
Check in clerk was not friendly. Property looks old. Should have had some hot items for breakfast. No eggs or meat. Cereal choices were all children cereals. Fruit loops , Sugar Pops etc. Adult hotel!
Been coming down for years and will be back.
The resort is at the casinos. You can.t beat that. We did have a few surprises ... Used Towel on the back of the bathroom door was a big Opps... I Think they cleaned the bathroom but didn't look on back of the door.... and of course ... The breakfast is not like it was years ago when you could get eggs to order bar and waffles. A waffle machine would be a great addition at this point. We have just been checking out and going out for breakfast. I like staying in the casino. There has been lots of changes over the last 10 years or so... We love the Rubeen and Philly sandwiches. We love the place ... just a few hiccups in the road ... Thats life. Ha Ha
Casino
Nice
Great stay
Wet clean and easy access to casino
Property was great vending machine and ice maker needs some attention on the 3rd floor.
Good place to stay, nice staff
It was a good stay. Staff nice. If I say too much, Hotels.com rejects my review and I waste my time so…thumbs up👍
Decent place but no pool.
We usually have a great stay at this hotel. Tha AC in the room had trouble cooling the room. The toilet also made a loud noise. Hotel needs updated in some areas. Still nice to stay where the casino is.
Had stayed here in the past and had enjoyed it. So booked a night and did not know pool closed permanently which we always enjoyed. Breakfast was very subpar with very few if any options for a healthy breakfast. Rooms ok but showing age.
Friendly staff clean rooms.
Everyone was extremely kind!!!
Lock not secure!
Poor choises for breakfast
Very nice
We liked that once parked we could enter the casino without going back out. Also while not fancy the food choices were okay . The restaurant was a bit pricey wish these places would start the buffets again. As far as the room it was comfortable could use an update but totally doable we had a great night all and all
“Clean” room, but very dated & worn
The bedding & bathroom were clean, but a huge (size of a dinner plate) stain on the carpet next to the bed made me not want to take off my shoes in the room! The toilet seat was wobbly making it feel very unstable. It was very nice to have a safe walk to-from the casino at 11pm. One question/concern, nobody questioned my going into the hotel room area on the 1st floor, nor did I need to swipe my key card to gain access to 1st floor rooms. I noticed a key card was needed to get to rooms via the elevator. Why are the 1st floor rooms unsecured from casino patrons??!
We had to leave the hotel at 12:30 am due to bedbugs. The manager at that time was rude and said that he has nothing he can help us with and that we can leave if we want. We have itches and bites all over our bodies and you will receive an official complaint in the next few days.
Great people
My 2nd stay at this hotel. Is a good hotel, friendly staff. Lots of activities at the property. My main negative is the free breakfast. Most hotels have ditched the traditional continental breakfast in favor of one with eggs, bacon, sausage, waffles etc. From what I’ve heard from past visitors that’s what it used to be and more. I would love to see this come back.
Worn out hotel
Room looked worn the bed was lumpy as were the pillows Shower caulking was molding and breaking off Floor looked like it had not been cleaned for a long while. Very disappointed in our stay
Very quiet older hotel-could use an update.
Enjoy the casino, the place has fell off in the last few years, but still nice and so convenient to walk to the casino and dog track
The room was clean and the staff was friendly This being said I have stayed at this Hotel for many years, and must say the overall amenities have fallen off significantly No coffee makers in the room( my last few stays) a less than impressive continental breakfast, and vending machines that either didn’t work or were empty I will probably stay elsewhere next time I visit this casino
This hotel has gone downhill. The room was dirty and the AC was broken. The entire place needs to be remodeled.
There was a disturbance in the room next to us and the hotel had to call the police at 4am. So terrible and since the room was booked through expedia I’ve yet to be refunded.
Property was nicely decorated, breakfast was mediocre but the main problem was they only had THREE handicap parking spots for the entire hotel, not exactly federal ADA compliant, how do they get away with it?
affordable, clean, professional. what more could you want
Perfect what for I needed.
Very clean
Great stay!
loved the safe hotel very much. wish the beds were a little bit more softer and wish you guys had a hot breakfast. thats very important to us other then that it was very good. will always stay there at your hotel each time. hopefully hot breakfast next time.
It's an older facility so it does show some wear but it was clean. I was worried because the walls seemed a bit thin but things quieted down nicely around 11 pm and I was able to get some good sleep. Overall it was a pleasant experience. I would definitely stop in here again if I get back to this area.
The staff was very friendly and helpful. Not having our room cleaned (trash emptied, fresh towels, toilet paper) was a problem. We were there for four nights and there was no service for our room. We had to catch a person in the hall to get toilet paper. There also needs to be grab bars in the bathroom, the tub was very slick. Why is the pool no open?
Nice hotel connected to casino and dog track. Hotel is showing its age and could use some sprucing up but clean and safe.
The staff was very nice. Parking was easy. Got to my room and was disappointed in the cleanliness of the room. There are stains on the floor and on the furniture. The brass fixtures in the bathroom had scum buildup. It was nice being on site with the casino. I was however disappointed to not see the dog races since they were understaffed. They also didn’t have the restaurant open that day. The cafe was good and staff was super friendly again. Broke even on the slots so it was a good time but not a fancy getaway hotel. It’s okay for a drive through stop to rest
My only suggestion is that they put grab bars in the bathroom. The tub was slippery.
Nice to have entertainment
Vent in bathroom covered in lint and dust.
Nice hotel
Very loud in the hallway at night
Speedy check in. Comfortable rooms. And loved the dog racing.
Very quiet and clean. Continental breakfast was average.
Great place to stay and relax…the only thing missing is a pool/hot tub
Everything
The beds were comfortable although the pillows were lumpy. Some of the common areas were outdated. Especially at busy checkout times there should be a separate check in line for voucher patrons vs. regular check-ins. The wait time was over half hour for check-in because of voucher patrons.
Front desk at check in could have been more friendly.
Rooms could use some updating
I stay at this hotel every year when I visit family. It is always clean, nice and friendly staff, and close to the casino. I was disappointed in the breakfast now they have gone to a Continental. I hot breakfast would have been nice.
Check in person was not very friendly, like we bothered her.
Chairs and floor had stains. Rooms are outdated and need updating.
Cleanliness
The air conditioner is so noisy that you have to turn the TV up really loud to hear it. The shower does not drain.
Mardi Gras
Service was not what you would expect at this hotel. The two ladies at the front desk really need training on customer service. They were not friendly or welcoming. In fact the staff at this hotel really don’t portray that they are happy in their jobs. Overall Cleanliness was good and for the age of the hotel is is upkeep was decent. We enjoyed the restaurants and casino.
Very clean beds very comfortable plenty of pillows
Staff on check in was not very pleasant. Room was great especially the bed. Our sink drain had issue with closing and would not open easily
Unsatisfactory
Very disappointed in the property! The rug in our was stained in several places. The bathroom had no ceiling fan, the smallest sink I have seen. There were no luggage carts available the morning we checked out and we had to make 4 trips to bring our luggage down. In fact, there were only 3 carts for the entire hotel.
1st time there, staff was friendly, easy access to casino. Clean, free breakfast, nice display. Over all enjoyed our 2 day stay. Thank you!