Loading ... Please wait whilst we find you the best room offers.
Located in Roanoke, Mainstay Suites Airport is a 2-minute drive from Valley View Mall and 6 minutes from Berglund Center. This hotel is 4 mi (6.5 km) from Center in the Square and 4.6 mi (7.4 km) from Virginia Museum of Transportation. Make yourself at home in one of the 77 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Your bed comes with premium bedding, and all rooms are furnished with double sofa beds. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available on request).
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 23
Pet max weight (per pet) in lb is 50
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Accessible facilities
Elevator
Free airport transportation
Fireplace in lobby
Laundry facilities
Television in common areas
Safe-deposit box at front desk
Free newspapers in lobby
24-hour front desk
Business center
Express check-out
Designated smoking areas
Grocery/convenience store
Wheelchair accessible path of travel
Wheelchair accessible parking
Free self parking
Computer station
Free RV, bus, truck parking
Terrace
Vending machine
Not impressed
It was okay. This property needs a facelift. The inside is very outdated. The walls are damaged and the elevator stinks. The coffee in the lobby is disgusting and they do not serve breakfast. The hallways look like they have not been vaccumed in a month. The property is loud from the highway near by.
Front desk person was asleep when I got there & kept dozing off trying to mess with the computer to check me in. She also was messing with the zits on her forehead and scratching her head. No sanitizer was available when she handed me my license back. No one wants another persons zit residue or hair chemicals, period!! Later that night, someone tried getting into my room because the same front desk person checked them into the same room I was in. Luckily I had just gotten back from dinner or else someone would have been in my room with my belongings. Then the front desk person called my room to ask who was in it. I Did not get the room I reserved had on the 1st floor, was told because it was a ‘dog room’ and Was given another room on the 4th floor which was not the type I reserved, mentioned that and was moved to another room, still on the 4th floor. Couch was old, stained and sunken in and smelled like wet dog.
Heard mixed reviews but decided to stay anyway because it was close to the airport. Staff was friendly. Halls and elevator could be a little cleaner, but the room was very clean and well appointed. Saw a review about traffic noise. Yes, there was some traffic noise. but that was understandable as it is close to the airport and highways. If you want quiet, book a hotel in the woods. I was very satisfied an I am very picky. I think it was a good value for thee money. I would definitely stay again.
Not sure why this place was rated as highly as other hotels in the area
Be advised that although the pet fee is a one time fee for a 1-7 day stay, Expedia says the pet fee is $25 but it is actually $50. Great if you are staying 2 nights or longer, but steep for a 1 night stay.
We stayed here during a power outage at our house. It's a decent place and looks pretty nice for the most part. I appreciated the more homey feel. Having a full size fridge was awesome. The bottom shelf was broken but I found a way to fix it. Asked for extra pillows but never heard back. The coffee was like motor oil, nearly the complete opposite of what one would normally get at a hotel. Overall, the experience was just ok.
The rooms are spacious and clean. Gym equipment not in working condition. Overall, a good stay and value for the money.
Great hotel
Free shuttle service to airport only runs on certain days. But Uber is about $13 and only minutes away. Morning desk clerk a great guy and was very helpful & kind. Room spacious & clean. Full kitchen with dishes & utensils. Very nice hotel.
A nice small 1 bedroom apartment with everything needed.
Quiet location
My hotel room was great! Clean and very spacious. I was surprised at the size. I was also impressed by the amenities im the room, especially the kitchen! Front desk was very nice when I checked in and out. Will stay here again.
No luggage carts available is unacceptable. Poorly maintained premises.
Don’t stay here
This hotel is very run down and poorly managed. The reviews I read were fantastic, so we had no idea how junky this place would be. We couldn’t stay there, had to get a refund and find another place about midnight. No fun!
We have stayed at Mainstay for many years and have appreciated the convenience and the layout of the rooms! We are just a short drive from everything we need in Roanoke!
We reserved a pet friendly room weeks ago, arrived at 7 PM and no Pet rooms were available.
Staff was very accommodating
Not great by any means but friendly staff
The gentleman that checked us in was so friendly and provided excellent service. However that’s basically where the excellence stopped. The hotel was so outdated, the room smelled incredibly musty and moldy. The shower head was horrible and dirty—water flow was outrageously strong to the point that my kids were scared to take a shower.
Unclean
Lots of long term tenants living there as if it’s a housing project. For real!
The location is very good. Our tv went out and we were told to unplug it for 10 minutes and then plug it back in. It was something to do with the weather.
It was convenient and accessible to any and everything that could need and want
I enjoyed my stay… only problem I had was someone near my room had a dog that that kept barking periodically through the night
Highly recommend this stay!
Staff is polite and accommodating. Rooms are comfortable and clean! Overall very nice place to stay!
Very good stay, always.
There are better hotels nearby.
The property was poorly maintained. Several items in the room were broken or in poor working condition including shower door, closet doors, small appliances, and outlets. We had to change rooms because of a terrible smell in the first room, thankfully the second room that was offered was much better. The hallways on all 4 floors smelled terribly as well. Key card slots in side entry doors were not working requiring us to walk around the building for entry each time. The front desk staff the first night was friendly and accommodating but the second night she was easy located and rude.
Very convenient and was glad to have a mini kitchen in the room.
The suite was clean, spacious , and quiet. We will stay here again.
Large rooms, friendly staff, nice location
Wonderful sized rooms, including full kitchen. Comfortable for 5 of us (2 teens plus 3 adults.) Staff was friendly and accommodating. Coffee served 24/7 in the lobby, including cappuccino/hot chocolate machine. Located very close to many restaurants and shopping centers/stores plus a large mall.
When I walked into the room it had a strong mildew smell. The bath tub was dirty, the shower head was not glued to the wall exposing the glue. When using the tub's hot water it makes the shower head run.
Clean and spacious room
Staff was friendly and professional. Facility was clean. Room was spacious. Area seemed safe.
Great
Great stay!! Will consider coming back here in 2 weeks to interview again!
Great place
Great stay front desk was great eill stay again when I come back
Extremely rude staff almost didn't allow checkin because we live within 50 miles to hotel. We had to explain we live an hour drive away and are on a 5am flight. Will never stay here again and don't recommend.
Home away from home
Very pleased stay here two weeks ago and came back for family matters from the front desk to the housekeepers they all greet you and are very friendly
Once and done
When we walked into the lobby and the clerk had her head down napping at the front desk, she was polite and gave us a key to a non-smoking room.. We walked into the room and it smelled like an ash tray.. We went back to see her, explained the situation and she gave us another room... Went into the 2nd room and it wasn't clean, bed messed up, etc... The 3rd room was acceptable, we stayed, came back the next day and the room hadn't been cleaned... Apparently they only clean the rooms every 3 days or so, we were told it's an extended stay location... We don't recall being told that...No breakfast included.. Accommodations are fair at best... It served the purpose but we will not stay there again... (They did give us a small discount for the two night we were there)...
A fairly standard offering on the budget end of the spectrum. Unremarkable in every way.
Perfect for traveling because right off the highway and several good places to eat near
The property rooms were very spacious. Everything about the room was great except the sheets had rough balls on them. Way past time to discard. Disappointed they served no breakfast.
Nice comfy bed
Terrible experience
I never stayed in the hotel as the room was not clean and hotel didn’t offer any other room. I end up booking a room in another hotel.
Always enjoy staying here!!!
Awful experience.
Awful time. Took an hour or more to check in because the hotel didn’t have my reservation from hotels.com. The room was old and gross. And way too expensive for a crappy hotel in a crappy town. And hotels.com did nothing to help me. I will never use Expedia or hotels.com again. Even the hotel staff advised me not to use Expedia or hotels.com as they were “one of the worst”
Lach of parking, more worker stay than tourist
Not a great stay for us, you get what you pay for
Over all this hotel is ok. Check in took a while and was not a quick process. No breakfast available. There were coffee and tea in the lobby but twice we went to get coffee but it was either not working or empty. Stains on the sheets, shower had soap grunge and foam from soap or something on the ceiling of the shower. Bathroom overall was not the cleanest. Couch is extremely uncomfortable. The people in the room next to us were very loud, screaming and carrying on late into the night past 1am. We tried going to the front desk, calling the desk and no one was every available or answered.
The staff was super friendly. The hotel itself was extremely dated and the couch was very stained. We did stay in a pet room but it was still very uncleanly looking.
It was a clean nice stay with a giant bathtub, large room, comfortable beds with a nice view of the mountains.
The room smelled terrible. There were stains all over the cushions on the sofa bed, and the air conditioning didn’t cool the room. I wouldn’t stay at that Mainstay ever again. I paid for 3-nights, but my boys and I didn’t stay the third night due to the condition of the room. I will reach out to Dominion Lodging and share my experience with Dave and Craig Anderson.
Over Rated
I usally dont leave reviews but.... First off i will say the staff were all very nice and helpful. The room was outdated, air conditioning was terrible room temperature would not go below 76 degrees no matter what you set the wall mounted thermostat to, we had to purchase a fan for our 2 night stay juat to make the room tolerable. The room smelled terrible which i think was mainly due to the room temperature. We had a double sofa bed that had no linens or pillows for anyone to sleep on. Definetely my worst experience with any choice hotel.
Hi, I loved the layout of the suites, plenty of room for me and my family. The carpet and (especially recliner that has a worn out, hard on the eyes spot where the head rests) need to be replaced. I wish info on repavement of the front parking was available during booking, because we had a difficult time finding a spot when we arrived. Overall, my stay was enjoyable and I would stay there again. Thank you!
I had a reservation for this hotel and when I showed up to check in (after talking to someone from the front desk earlier same day and letting them know I will have a late check in, as I was finishing helping my son moving off campus) the lady simply told me, your reservation has been cancelled and we don’t have any room for you. It was almost 10 pm and she simply said you need to call Expedia and have them help you find a hotel! Really? I paid and made this reservation almost one month or so ago and she just told me I didn’t have a room for that night. Not very satisfied with their approach as one of their employees was the one who cancelled my reservation, yet I had to go find myself a hotel for that night.
Really need better staff. Everyone we talked to were extremely lazy and acted like we where an inconvenience from screwing with their cell phones or eating. Also, our room smelled so bad of bleach. Will not stay there again.
Very clean and spacious
I can say it was a very good stay there, very peaceful The people that work there was great. It the best place to stay in Roanoke Va
Ty for a comfortable and quiet stay in a beautiful city i enjoyed my entire stay
I LIKE THE SPACE OPTIONS AND CLEANLINESS OF THE PROPTERY AND ROOM.
My stay was great. They need to add an additional chair to the kitchen and fix the toaster. Other than that, enjoy your stay.
Loved the kitchen with full size refrigerator & 2 burner stovetop. Great location. Very comfortable suite.
Love the fact of a full kitchen!! Receptionist was wonderful!
Very nice and super clean. If I’m coming back to this place I’ll get this hotel. Love it so much.
Warped Bathroom Floor and no Continental Breakfast
The bathroom floor was warped to the point the bathroom door would close without a whole vibrational and scraping noise. Displeases to find out there was no continental breakfast.
I think the lobby needs to be updated to look cleaner and brighter. Also the breakfast/lounge area was always dark with few lights on and unwelcoming. It made me think it must be dirty or something to keep the lights that low. Overall the location was great, staff was nice, and room had everything we needed for the price. Maybe a little more noise cancelling between rooms.
The Staff Was So Nice And Friendly. It was easy to check in and check out. It was a very nice hotel. And it was clean. I only issue we had is that it didn't have breakfast. Thanks so much
Decent value for price.
No breakfast provided despite description.
The rooms were awesome!! Didn’t expect it to be so nice. Would recommend and return.
The bed and shower were exceptional and comfortable.
North Carolina traveler
It’s always a pleasure staying at Mainstay Suites, the staff is always friendly especially Charles Bonds and me second shift front desk girl who always I’ve me a smile and good conversation and a laugh when I need and I can’t forget 3rd shift who make sure I get in safely, and all the staff here at Mainstay is awesome 👏
The property is outdated and didn’t feel clean. Room smelled and bathroom was not clean. Blow dryer didn’t work. for the $$$ it was not worth it, very disappointing
Very quiet, clean, convenient. Staff were all wonderful, kind, welcoming, and inviting!
Good Staff and location
Great location
The good: Roomy, convenient location, comfortable bed, good fridge, good coffee maker, good shower pressure. The bad: lock was barely on with loose screws, parking (rarely find a spot close), safety (a lot of lights out), water is either too hot or too cold, constant bad smell, outlets were filthy, flooded (had to walk through large puddles of water to get to room), constant mold smell, leaves/flowers/pollen blow in under door, empty shampoo/conditioner/body wash, no coffee filters, only one coffee pod.
Nice suite
We loved the room. We had a suite, it was clean, and had many extras we were not expecting. Our only complaint would be we continually had to have our key cards reprogrammed.
They did not save my room past midnight even after calling to tell them it was taking me longer to get from NH so after 7 hours in the car with 2 adults 5 kids and 3 dogs were left in the parking lot at 1;00 in the morning with no place to stay!!!
Clean, good location, would book again!
The front desk associate was extremely friendly and helpful. The room was large with a full sized fridge and cooktop. I would definitely stay here again.
We'd stay there again.
For the price...the room was great, service was excellent and we would absolutely stay there again!
I reserved a 2 queen bed, accessible room. The first room had 1 king bed, the second room looked like twin even though they "only have" king or queens. Finally the third room had the two queen beds. However, my son had to move furniture so that I could get my wheelchair through the room. I could barely get past the bed to get into the bathroom area. No shower bench or hand held shower wand like the picture showed, only one grab bar that was across the room from the toilet, & was useless. Being an amputee, I was unable to bathe or shower at all.
We had an early flight and needed a place to stay close to the airport. This was perfect. Really nice, clean, free shuttle to the airport and staff was very pleasant.
I didn't get to stay because I didn't live far enough away. Said they don't let locals stay . I was treated like I had done something wrong and told I couldn't stay on there property. I had to find somewhere else to stay immensely even the hotel called me ask for my address and still said nothing to me about me being considered a local..
We enjoyed our stay. It is noisy from the main highway nearby, but otherwise a great stay. Would have appreciated a continental breakfast.
Very patient with not English speaking family
Great visit
It was great.
well maintained property. The beds were not great.
The staff was amazing. The room is perfect
Pretty good. The kitchens are out dated and under stocked.
Disappointed. Needed a hotel with airport shuttle. This hotel's website states that the morning airport shuttle runs from 4:00 AM. Exactly what I needed. Paid a nonrefundable rate. Got there and went to schedule my trip to the airport the next morning only to find out that the hotel actually does not have a morning airport shuttle service and I'll have to call a taxi for myself. False advertising. Unhappy customer. If you're going to discontinue an amenity, get it the heck off your website.
The staff was very professional and friendly. Clean and pet friendly. We will stay there again.
I had made a reservation and was told they could not honor it because my license was in Virginia and the address was not over 50 miles away. I have not changed my license over yet and was told there was nothing could do after I offered my SC vehicle registration with my name on it. I ended up going to a different hotel that night with my 2 small children after a long day. Will not ever stay here again!
Very outdated. Stains on the couch. Air was only in living room area, so we had to keep bedroom door open to get colder air.
We had booked three nights. The first night we had some issues with the room. They moved us to a much bigger room the next day. The staff is very friendly and accommodating. The kitchen did have some items missing, but since we didn’t cook there, it was not a big deal to us.
I would expect way more for the price we paid to stay one night. The female staff members at the front desk were extremely rude. Not impressed.
Wish I would have known beforehand that breakfast was no longer available.
No breakfast. But overall great stay
I knew this going in, they do not offer a breakfast. The room, even though its a suite, its cramped. There is no place to set up your luggage, the remote in the bedroom only half worked (you couldn't scroll through the channels, you could only enter the channel direct. The cover for the battery compartment was missing on the other TV. Having a fridge is nice but the room is nothing to write home about.
I only stayed one night and the hotel exceeded my expectations.
Great property for families. Spacious and clean. Good location.
North Carolina
It was nice some stains on the couch and a little smell of smoke when I Arron the room, but it was a good stay I will stay there again the hospitality was great 👍
I was told by Expedia that a free breakfast was included. There was not. Hotel staff told me this was communicated to Expedia some time ago.
Joe Hokie
Well worth the money, Clean and roomy. Staff very accommodating. Will visit again.