For the price I expected more

Service is slow No hot water

The hotel is very nice. The pool and pool bar are a nice option for lunch and a swim. My wife enjoyed the taste of the food offerings. My only issue was that the staff was not as friendly to my 2 year old as I am used to at other hotels in the area. I was also underwhelmed by the executive lounge. I will go back to the hotel but they need to step up the service compared to the other major hotel in CDO.

Needs to improve their breakfast options especially their coffee. it was so funny how the security guard doesn’t believe me that I’m a guest just because the way I look. didn’t know there was a dress code!?

Staff was amazing , food was extremely good. Pool was clean . Air conditioning in the room was great.great place to stay.

When I check in I requested an additional day or extension and I was told to just let them no later and when I came to ask on a later they that all room was taken. I have to move to another hotel.

I cant think of one negative thing to say about this place. Every staff member here is very professionl and friendly. The pool is very nice. This is a beautiful hotel that is connected to a huge mall. So many restaurants and places to go to within walking distance. Security is very professional and helpful. Laundry service is excellent. There is a 711 next doot and 24 hour restaurants nearby. Housekeeping does an amazing job as well as the servers for the breakfast buffet ( so many options) This is a very comfortable place. I highly recommend. My new favorite hotel. I will be back!

Comparing to other hotels this one is slow service. They will accommodate their guests but wait for a little bit more time

the best

Wow what a lovely hotel close to shopping mall, property well maintained. Staff are very professional and breakfast has plenty of food options. Will definitely comeback again!

Excellent stay

Bad service considering the price. TV's remote is not working so i ad to manually turned it on. We requested a service water last night but nobody delivered. They also misrepresented their advertising. It says higher floor but we're only at 9th floor and its a 20 fl bldg.

Excellent stay

not worth for its price

So so property. I paid extra and booking top floor acomodation. However the experience was very unpleasant. My room was 1712 and it was right next to service lift area. The walls were so thin that i was almost awake entire night due to noise from the corridor and lifts. The Aircon was very bad and I was sweating throughout the night. I would highly unrecommend this place. Breakfast was also bland. They even charge for fruit juice! only water is free! Seemed like I was in victorian era.

We loved our stay! We loved the hotel restaurant, food and drinks are wonderful and reasonably priced. We also enjoyed the piano bar every night with music and dancing.

Very clean and nice

Staff friendly the room clean and tidy everything you need is there

It was hard to get to because of one way roads and construction. But it was very nice. We went there for Valentine's Day night. The buffet was booked but we got right in to the restaurant and it was a totally memorable place for our special day

Clean property the foods was good.

Best hotel to stay

Only issue is out dated TV system and the hot water might take a bit.

A 5 star hotel experience

the amenities in the room were splendid. Really like a 5 star hotel

Safe, central and comfortable

Handy location to shopping malls, safe and comfortable. It has always been my preferred hotel when in CDO. I hope the windows are cleaned so we can get a better view outside.

Ultrawinds

The staff was nice. Food was good. Scenery amazing but rooms need remodeling especial aircon position. Bit annoyed to hear power saws from workers too. Pool wad best part!

Only complaints were that the hot water was sporadic and often didnt work, no allowed to bring our own food like other hotels.

In the middle of the city Beside the mall Staff are polite and courteous p

Excellent stay

It a very lovely place to stay in. The only minor issue is that they didn’t have enough coffee sachets or chocolate sachets. Otherwise, it’s a fantastic hotel and I would highly recommend it to both family and friends.

Convenient, everything was nearby... hotel was decent, staff were exceptional

comparably it was expensive to US hotels, mean your paying more for less..

Had to wait over 2 hrs to get a room. Everybody waiting was all standing, some sitting on the floor. Not enough chairs in the lobby. Hotel rooms were not as cleaned well as before. For the price u pay, u would expect more. It’s not worth it here anymore.

The quality and maintenance of the furniture. Furniture is in ordinary plywood painted dark brown that was badly chipped. For 2 days, we had to repeatedly ask for the room to be cleaned. Cleaners showed up on third day. Garbage bins were overfilled. Enough Buffet food choices were available but the quality was bad.

We are on the 20th floor in a premier room, included where the 21st floor appetizers.. great view :)

The room was clean and well maintained. Breakfast was tasty with many choices. The staff was attractive and quick.

Good place to stay

It is a nice place and the people who wait on you are extremely well trained to be friendly.

Rooms were not as expected, quite old and dirty. The bidet was not working, the remote control of the tv was hard to use. Too expensive and services and amenities were not worth it.

Very poor customer service. Waited 4 minutes 10 feet in-front of the check counter in but 3 of the employees never asked us if we needed help. All 3 employees were too busy looking down at their desk or computer. I had to speak up and told them that I needed help. Seems that the employees of this facility need training for customer satisfaction. Molds are evident below the bathroom sink area. The shower bathroom rubber mat is pretty molded that my wife and I did not want to use. The building is nice and well maintained but I think this hotel is over-rated due to its poor customer service.

The best hotel in Cagayan de Oro! The food is of a high quality and the staff are always friendly and accommodating. LOVE the infinity pool!

Accessibility to the mall!

Another fantastic stay!

Wonderful stay as always. Staff always helpful and ready to answer any questions you may have. Food is delicious.

Great stay

The service was top notch! Excellent facility, dont miss the buffets!

Love It

Wonderful stay. Place is so nice. Love the pool and the sauna in the gym.

Excellent food/sevice/place and close to malls/ restaurants

Lousy resto service on a mid afternoon.

It took more than an hour to prepare and serve the snacks to our table. We sat inside the resto at close to 4pmthat and was served at past 5pm.lousy resto serv i c e

Too little too late

Room door lock issues, no service at pool access and pool bar. We had to call the front desk twice...We then had to swap rooms due to unrepairable room door lock issues..right in the middle of our late afternoon swim, lunch and beverage...the hotel offered us nothing for all of the inconveniences.

I like everything that they have to offer. Excellent service.

Kept Coming Back

I keep coming back to Luxe. My experience is consistently been very good

Its old and run down. Pool wasn't very clean. Drinks and food were over priced for medioca standards.

Loved the property and all the nice staff they even let me check in early

Excellent property. No concerns at all. All the staff

Great holiday with family area is good traffic and roads great and wide Hotel great but the room cleaning so soo good that too compane about the room fridge 3 days they didn’t open too check

The place is clean well maintained and conveniently located

Very delicious Food. Room was very nicely decorated and very clean. Infinity Pool was very pleasant.

I'm coming back

I was satisfied with my stay in the hotel. I'm coming back.

clean rooms

amzing rooms and overooking the city

No other place i want to stay in Cagayan de Oro! Hands down the only 5 star hotel deserving of its rating.

Amazing hotel and amazinf service.

Amazing. Value for money would never be a question at all. Great customer service where frontdesk people reacted and the frontdoor men were pleasant always. Check in was quick.

Nice place to go

Wow so very pleased with our stay here. We actually stayed an extra night.

Best hotel in CDO

Great place

Eccelent lovation, friendly staff, great fitness center

Great fitness center, friendly staff. Wonderful breskfast.

I find the room rate very expensive and not worth the money.

Amazing and very luxurious hotel experience. Staff very accommodating and helpful.

Liked my experience at the Luxe

I liked my experience at the Luxe in CDO. It was for a couple of nights with family. I would like to suggest though at the buffet to put up a sign that guests should start with a fresh, clean plate. It was observed that some guests took their used plates for a repeat serving. Other than that, everything went fine. I would still recommend this hotel to my friends.

The hotel room is nice but It only offers bath towels and no wash cloth and hand towels. There is only half a roll of toilet paper , other than that the hotel is comfortable to stay .

The rooms are smaller than what the picture show other than that the room was just perfect

Staff were friendly and helpful. Check in was a little more of a wait, they don’t have a line so people keep cutting in front of you. But they were nice and pleasant. Neil the housekeeper was really helpful. The shower drain is very slow but everything else is good. Not excellent but good enough.

Very comfortable

Second to none. For those going to Cagayan De Oro. This is your best choice.

Beautiful hotel. Clean,excellent servive. Worth the price. Planning to go back soon when I get the chance.

It is convenient and within close proximity to relevant areas.

it was bad when I checked in.. too many guest in front desk .. waiting long. there are 5 employees in the front desk but processing check in line is only 2.. I do not understand why there are many people inside front desk position???

Shower head / Room needs cleaning

Shower head needs to be cleaned. It has anlot of residue. No matter how careful we were, water spills out from the ahower area to the outside door

Overrated

Room was ok! The pool was great! Just too pricey! Especially the restaurant,it so sky high expensive! I ordered ceasar salad with grilled chicken but they put only five small crumbs of chicken on it! The serving was too small for your money! Very unorganized place! Nobody will pour coffee in your cup! Tables not prepared! Waiters need more training! Smile is a must! Front desk personnel need to be more friendly!

10/10

It was a very positive experience. I don’t recall anyone in particular but everyone was wanting to help.

Hands down the best hotel in the area

The hotel and restaurant staff are more than wonderful, always going above and beyond normal expectations... Jva, Mae, Cassandra and Jerome just to name a few - these guys were amazing!

Good stay

It's our first time with my wife staying on this place. Very nice place. The area is perfect as it's close to all shops. The room is spacious. Everything went well. Thank you so much.

Great hotel with easy access to the Limketkai Mall

Hotel staff are always friendly and accommodating. The quality of the food in the restaurant is very good. The room is clean and the beds are comfortable. I would stay here again.

😉

awesome stay, too bad i have not tried the pool

Searching for the best...

So far the Lux in CDO is the best hotel that I have stayed at in the Philippines. The staff and breakfast were excellent. The room and facilities were four and one half stars easily. The only drawbacks were, no hot water and the toilet didn’t flush properly. Enough said, I would most definitely recommend this hotel and I plan to spend a few more days in the future at the Lux...

Luxury hotel with great buffet breakfast!

Luxe was very comfortable and the staff were very helpful. Loved the infinity pool! Huge selection and delicious buffet breakfast. Very clean and modern room. The hotel stored our luggage for us even after check out while we went shopping. Check in was very quick but checking out took longer than most hotels we have stayed in. Overall a great experience and will definitely stay there again.

Business traveler

Breakfast was ok but not that great. Could do more w local fruit, papaya, guyabano etc. Great pool and gym.

On my 81st birthday

So confortable

Good nights sleep

I was able to have a good nights sleep after a long day. Bed was perfect. Enjoyed my breakfast next morning. Staff is friendly and willing to help you

Overpriced. Bad food and poor service

This hotel for the price is overpriced vs Seda Hotel. It can learn from Seda Hotel in all facets. Food Service I expected great things and was disappointed. Upper management shd randomly spot check the food served if better than the competition. Train or retrain staff to be helpful when serving food and inquire if there’s things customer needs be proactive. The bright spot in my whole experience was Cassandra at the front desk. She exemplifies the best customer service. Specifically when I wanted Sinigang na hipon wala daw. Only pork. Then why have it on the menu? In the morning for breakfast there was no Orange Juice only Mellon and Lemonade! Usually lemonade is served durin lunchtime....there was coffee but I had to get up to get a refill the staff was busy gossiping.... I won’t go back there anymore.

Not Worth the Price I Paid

This hotel is ok but not worth the price I paid as one of the most expensive hotels in Cagayan de Oro. No hairdryer in my room, which is pretty standard for a supposedly 4-star hotel. They should also be more particular about cleanliness especially as to the bathroom.

Needs Quality Control

I stayed in this hotel 3 years ago and I have not predicted that the place could deteriorate very fast. We have to call housekeeping to wipe clean the bathroom as it smelled of urine. Towels and wash towels were old and looked dirty (the latter could just be that they are old). The furniture are dated and the upholstery are frayed. The internet was annoyingly slow. We checked out early but left out luggage for storage to be picked out later that day. One the luggage locks disappeared and my pair of slippers too. The breakfast buffet has shrunk in half and the choices looked cheap. Coffee is very scarce. Overall it was a very annoying stay considering we have to pay more than $100/ night. We feel we've been robbed- especially that we are staying in Radisson Blue (Cebu) right now- the room rate are almost the same but Radisson is 5X better in quality. I suggest Lim Ket Kai outsource management to an international hotel chain to ensure quality control. I suggest Expedia to delete this hotel from their choices in CDO- and perhaps give us some refund- by what we experienced, I don't think I will use Expedia for awhile.

Easily the best hotel in CDO

I've asked for an early check-in, bay-view room and a late check-out... They granted me all of these. I even requested and got an in-room massage at 2am when I wasn't feeling well. I'd say this was awesome!

Very nice hotel and even nicer staff

The whole experience was wonderful, the staff definitely exceeded expectations!

Great Hotel, but WiFi sucks really bad.

Everything is fantastic. Accomodating and polite staff but the WiFi needs to be a LOT better. Everything is top class, except for the internet, which is a shame.

very good

very good

Don’t Be Fooled by its Gold Colour

My 3rd stay at this hotel. Front desk staff were oblivious & undeciplined that people checking in & out were the people who gave them food to their table every pay check. So much to rant here. I booked 3 rooms recently for 2 suite rooms & 1 deluxe room. We pre-check in at about 10am. Check in time is at 2pm. By 2pm we got there & 2 suite rooms were ready except the de luxe room until it was past 3pm. Apologies were extended. But really? We pre-check in at 10am & yet the services provided were from a 2* hotel. And so we were already at our provided accomodation & noticed the air conditioning won’t cool down to 19°C as its lowest temp & on the AC control pad it keeps flashing error code. According to that control pad it should be reported to maintenance. I called them past 2pm & no one called back. By 8pm we came back to our rooms & no messages on our phones. I called again & complained about our AC not cooling down. No one called back. The other suite’s AC were OK but not that cold as you expect for a 19°C setting. By 12am my suite was still warm & I asked to speak to the manager. And so we were ttansferred to another & made sure that room’s AC is functional. So I woke my nephew who was sleeping soundly & took our luggage to transfer to another unit. If these uneducated staff thought of the people who comes in to their hotel this scenario would not happen. Dragging down a sleeping child to get to another room. Imagine that. Part 2 on the way...

Christmas trip

4th time staying here, still best hotel in CDO but the 3 issues this trip 1) breakfast room overcrowded sometimes no seats available. Food at buffet sometimes empty and too slow replacing with fresh food. 2) the internet speed is painfully slow and you have to log in ever 2 hours 3) on the occasion we wanted to use the pool we were told it was closed due to cleaning. Water looked a terrible green color and could not see the bottom of the pool so dirty.

Top notch hotel

Excellent overall with very little to complain other than their menu missing a couple of items... Professional throughout my stay there and definately will return

Adapters for laptop charging

simple and basic thing is lacking which is adapters for laptop charging. When asked,no available one so need to go to the mall,spend time walking instead of resting from my long travel just to get the Php 39.00 adapter but over all stay was ok.

On this almost 2 week vacation, I stayed in this hotel on 4 separate bookings one after the other on 3 different floors - 8th, 9th, and 16th. All the staff were professional, helpful and seem to be always going the extra mile not just for me but for many other guests. Worth mentioning is their restaurant "Kave", with great food and even greater staff. I would have given this experience a perfect review, but, there's one (minor for now) problem and this is common to each of the room I stayed in... Molds! There's a small but obvious mold build up in the bathroom floors and shower drains and the edges of the vanity sinks - this is easily taken care of with "chlorine" spray. One other very tiny minor thing, 2 loose tiles on the entry way on 1604 and another loose tile on the 9th floor in front of the middle elevator.

Everything was excellent. Except for the cleanliness of the room especially in the bathroom. There was still pee stain on the bowl.

Poor service, arrogance,

Receptionist, Rachel, looked at me from head to toe, like I didn't deserve to be there. Made me pay for a 6 year old meal.

I like Limketkai Luxe!

The hotel provided comfortable stay and everything I needed for an overnighter. Clean, efficient, good breakfast. Great value for my money.

Best in CDO

In the last 6 years I have stayed at a number of hotels in Cagayan De Oro. By far, this was my best overall experience. There is an x-ray machine at the entrance and all bags must pass through it. Security is tight which is great. You must have a room key card to use the elevator. The check-in was flawless. The room is nice, spacious and everything in good working order. The wifi is slow and restricted but you can upgrade for a price. The bathroom is clean and well stocked with amenities. Everything works. The pools is wonderful. If I had any complaint at all it would be that I just wanted to sit quietly by the pool to read in the afternoon. I was alone until the staff member showed up to play loud music. This is minor and cultural so I really cannot complain. I had topas poolside (sizzling octopus and onion rings). They were nice. The restaurant has themed buffets on the weekend but given that it was a weeknight we ordered from the menu. The food was fresh and well prepared. Cocktails were perfect. So may restaurants try to take shortcuts here but Luxe did not. The breakfast buffet is impressive- in quantity and quality. The locations is very accessible. The hotel connects to the mall with several restaurants and convenience stores in short walking distance. Lest I forget, there is valet parking! Overall, this is a well- maintained, well ran hotel with a great smiling staff. In my opinion this is the best hotel in CDO and worth the price.

BE AWARE OF THE NOTICE TO THE HOTEL UPON RESERVATI

This hotel billeted me in a smoking room at the 18th floor without checking out with me first upon check in. When i complained that i cant stay in a smoking room due to its bad smell, they just shrug it off and told me that the hotel is fully booked. It should be the other way around, they should assume that im a non smoking guest first and should be placed in a smoking room only upon my request. The front desk guys were even so stupid to tell me that they reserved that smoking room for me because i didnt requested for a non-smoking room during my online reservation. I regret giving them a good review the last time i went there, experience was nice the last time because i booked a suite room in a club floor.I didnt know that it will be a different story when you book into a regular room. Gave them a disappointing cleanliness and comfort review due to the bad smell of nicotine. SO BEWARE, MAKE SURE TO PUT NOTES AND COMMENTS WHEN YOU MAKE YOUR ONLINE RESERVATION IN THIS HOTEL BECAUSE THEY WILL ASSUME THAT ALL GUESTS ARE SMOKERS......