restaurant service could've been nicer

The front desk staff were all extremely polite, helpful and knowledgeable about the locale. ‘Super’ Mario (Valet parking and porter duties) and Sara Mendes (Manager) were both great ambassadors for their hotel. I would have awarded an overall score of 5 but we experienced problems with our tv which didn’t work for two days due to ‘technical difficulties.’ The hotel is situated within a 10 minute walk of downtown Cascais which is full of good restaurants and 15 minutes from the marina. The train station is a short walk away for easy trips to Lisbon and the coastal towns. Cost of cabs is surprisingly cheap, so a 25 minute journey to the wonderful ‘step back in time’ town of Sinatra was €13 - a great place to visit. Overall we enjoyed our stay at this hotel - whilst Expedia suggests it’s a 5 star hotel, the official rating is 4 star, but a very good 4 star venue.

Average

Nice rooms. Staff at restaurant and bar very helpful. Check in staff and reception very average . Stayed for a week, one bottle of water on the first day and then never again. No mini bar. Once the coffee was finished no replacement. Felt like a 3*

Great!

Great! Friendly helpful staff. Very nice rooms.

Great hotel with a fantastic restaurant and 10 mins walk into downtown Cascais

nice

The staff was amazing. Very accommodating. Our room was not ready at 4pm and they brought us to the bar gave us a cocktail. The room was ready before the martini was gone!

Excellent new hotel. Staff generally helpful with some small exceptions. Good location. Only small complaint is the rooms have no mini bar. Otherwise fantastic place.

New designed hotel in a quite location 10 min waling to the main beaches, the stuff was amazing, so friendly with intent to help in any request and need, the rooms are well designed, not too big but in the right fit, the pool is great and the breakfast as well, will definitely come back!

Loved every part of this hotel.

This property is beautiful and a enjoyable place to stay at. There is a pool (indoor and outdoor) and do t get me started on the sauna there is a lot do here and you can also hit the gym. The breakfast is fantastic the food is delicious and dinner is even better you can watch any sport the food is delicious and the service is just perfect 👌.

Great hotel

We loved staying here! The staff was all very friendly and helpful and the property is beautiful!

Positive surprise in Cascais

Perfekt location and extremely service minded and friendly staff!.

Uusi ja toimiva

Ystävällinen henkilökunta, siistit uudet tilat ja hyvä allasalue

Excellent

Excellent séjour nous sommes ravis, personnel attentionné et petit déjeuner délicieux. Tout est neuf et joliment décoré

Excellent service

The room had less wall hanger for e. g wet swim suit or wet towels. We didn't have a balcony for the wet swim suit to hang out on the rack. But everything in the hotel was nice. The staffs at breakfast were friendly and nice. Bruno was nice, the ladies at the reception desk. The security men at the entrance. But we don't like other hotel guests who blocked the deck chairs for hours at the pool area. Also we don't like hotel guests who complain at breakfast to the staffs but took fruits from buffet by their fingers! That's a no go! There were a lot of spoons for the fruits, but the Dutch man took his bare hand.

Novíssimo. Moderno e aconchegante

Hotel novíssimo. Super moderno. Instalações confortaveis e aconchegantes. O hotel da manha merece uma seleção melhor de frutas e paes.