Address on this property is incorrect. The address is 413 Calle Sol. The building is older than pictured. The kitchen and bathroom had ants but this is common in old buildings. The windows opened onto the inner stairway, the front windows were barred closed. The positives was value for money, location and huge size. The bed was new which was great. Couches are stained and shower is small.

When we checked in, our property we rented 6 months ago and verified two days before we were told had water damage and the balcony needed repair, so they put us in the hotel there on property, at no time was I offered any compensation, I was told this space they put us in was more expensive than the ocean front apartment. I feel as though many problems could be overlooked by waking up and at least looking at the ocean. Let me just say the staff was very helpful with questions and problems, I know it isn't their fault, but the hotel was running off of generator for two days and we were on the third floor, so the elevator did not work. The ice machine in the fridge was not working, dishwasher not working, the showers have no pressure and there was enough hair in the sink drain that you could make a wig. We stayed for 4 nights and all in all we were safe, the area is residential with a couple bars and nice resturant on the same street. Just feel as though they should have in some way compensated for the loss of scenery that we did not get to experience.

Property is far from the hotel and on third floor with no elevator. Appointment is not clean. Only one pair of keys, but it is 2 keyed doors on entrance to stairs and in apartment so if one person needs to go another one should go with him to open gate and after that come back on third floor On nerow and high stairs Only 2 bath towels and amenities not clean

I paid a fee for housekeeping which I did not get the entire tiemmI was there which was 3 days. we were 4 people in total and one toilet paper is crazy for 3 day stay. The staff had me walking for about an hour and a half to do my check in despite the fact that I told them I was lost and couldn't find the place where they said the check in is supposed to happen. I arrived at 4. Walking up and down then steep streets of san juan looking for the other hotel that was located in the back of the same building i was supposed to be staying at. Service was terrible. The only good thing was the view. The bathrooms were dirty and very small. I will not recommend it and I won't ever stay here.

Awesome

I had booked this property because our flight had got cancelled and we had to stay an extra 3 days. it was the cheapest so i wasnt expecting nothing fancy. u have 2 get your key from one location nd then walk to the apartment building. the hallways r very thin so if youre wideset it would be hard to go up the stairs. i had reserved the ocean view room. everything was put up but the floors were not mopped. i could not walk barefoot or my feet would turn black. there was dirt everywhere. the wifi did not work but we had service so it wasnt an issue for us. the tv was connected to the wifi but would go in and out so we had to unplug it multiple times to get it to stream. the stove was very old and only 2 burners worked. the room with the ocean view was very hot but if you kept the door open and the outside door closed at night it could get cold. the view was beautiful... we loved sitting outside nd looking at the water. and the location was in old san juan so everything we needed was in walkable distance. laundromat/grocery store/ and other shops. like i said... this was a last minute booking so i wasnt expecting nothing spectacular but the view and location made up for it and we still made it work.

Location was perfect right in the heart. I didn’t complain while staying there but omg paint chips kept falling from ceilings, bathroom shower poles kept falling down and hair everywhere in bathroom. Tile floor in bathroom very dirty. The bathroom was the grossest. The place didn’t feel at all clean sofa was stained dirty… like I said the location perfect but my God the place needs upkeep and super dirty. Not what it looks like in pics. Sorry but not sorry.

Prime location awful property (Zen studio) This hotel is located in a great area. Unfortunately, there were many issues that made our stay very uncomfortable and unsafe. You will walk into a spacious loft with no air conditioned in the living room, just the bedroom. The bathroom shower is very tiny, the water faucets and the shower curtain are broken and filthy. The front door lock doesn’t work we were afraid someone would break in. The list goes on and on…The owner should provide the basic amenities like towels, paper towels for the kitchen and some guest information of the location, WiFi, places of interests etc. This studio needs to be renovated, just look at the pictures. Also, this place was not clean. When a customer books a hotel should have some basic comfort without requesting it.

Parking not great if you rent a car. AC is cold. Bed is comfortable. Location so good. View is spectacular!

Great location. This is the second time we stay here an d you can’t beat the price

A lot of the negative reviews stem from the fact that people do not thoroughly read prior to booking. The listing definitely states that not only is the property address a different location from the check-in location, but it’s only stair assessable. Checking in was easy and the property was only about 2- 2 1/2 blocks away 4min walk! I had the Ocean View room and was met w| nice AC upon walking in and the view is absolutely beautiful! Walking distance from just about anything perfect location! Now there were some downs, such as I did not receive check in instructions until 12AM the day of travel after being told I’d get them the day before, both checking in and out no one was at the front desk I was saying hello with no response someone came about 7mins after. The walls of the property and rooms look much older than the pictures used for the listing. The painting doesn’t look fresh, some cracks and water bubble damage which is why people are saying it isn’t clean. The Wi-Fi also didn’t work. With the property being on sort of a main road if you’re a light sleeper the vehicles and loud larger groups of people having conversations passing by will wake you. The Wi-Fi also did not work. If you’re looking for something modern and have health issues with getting up and down stairs and are a light sleeper I wouldn’t recommend for you. For a solo traveler, couple or group of 4 on a budget I’d defn recommend! I really do believe once they take the time renovate the place it’ll be one

I wouldn't recommend this room to anyone. First you have to go to another hotel to get the key. After I had to walk down several blocks to get to my room. The suite was up 3 flights of narrow steps and when I finally got into the room I was met by a Hot and Humid living room and a fan. The shower is small and not clean. The shower curtain was filthy and tattered in that tiny excuse of a bathroom. Not to mention the tv had 0 channels and everynight there were various noises coming from residents that live there full time. I recorded some of the noises after the 2nd night. Water damage on most of the walls that were badly covered up that just made the stains more noticeable. This site needs some serious renovations before they even consider to rent it out again. 0 out 10 recommendation.

Awesome location beautiful views from the balcony

Old San Juan

The stay started off poorly because the hotel does not have a drop off section and you have to check in two blocks away. This was not communicated to us. The room was good sized with a LR, Kitchen, and BR. The ceiling fan in the LR didn't work but the one in the BR did. The bed was a comfortable King. The windows were metal slats that gapped and allowed in a fair amount of sound. There was a rain storm one day and the roof in the bathroom leaked. There was a puddle of water in the bathroom. This was made all the worse because there were only two towels in the whole place. We needed those for showers. Also no wash clothes.

Good but needs a lot of improvement.

Mixed experience. I can split this in two. The good the view is amazing and the location is premium in Old San Juan. The not so good, the mattresses are uncomfortable and old, one of them have a dip that’s very noticeable. The furniture is old. When I checked in the host at the hotel told me “the view is amazing, unless it rains, the. It’s not so much. So, it did rain overnight ñ, I left the windows half open and when I woke up in the morning I had water all the way into the kitchen. The bathroom is very small which I don’t mind much, but the sink is so small that you make a mess when you are brushing your teeth. Also no elevators, and a leak by the balcony door.

Great Value for budget savvy seasoned travelers

The view and location are amazing like most others have noted, and the beds are very comfortable. The place is older and could use some TLC, but it is very clean and comfortable with an excellent mini split AC unit, ceiling fans/wall fans. Acessibility - Two large steps to enter through heavy metal gate, then there are two flights of narrow stairs, then 15 feet hallway and across a small open patio, a short walkway. and two steps up to reach The Balcony Apartment. It was no problem as we are active, youngish and healthy. though, if you have a physical disability, an aging travel companion, or are generally very inactive, this would probably not be the best choice. Especially as parking is hard to come by and nearest parking garage is about 4-5 blocks away. The kitchen while aged, (as is most of the furnishings) and clearly effected by being in a tropical environment has everything needed and nice quality of utensils/pans etc., and is super clean and in good working order. Mostly quiet except on weekend nights when cars (with the bass up lol)seem to cruise the narrow street between the building and the San Cristobal Park across the street (above the ocean). Even so, it was quiet by midnight. and not disruptive to our hanging out or sleeping. Overall an excellent spot for the money, if you do not require lavish accommodations. If you expect a Hilton or boutique place, probably not for you. I would totally stay here again. A great location, view and value.

We liked the convenience of walking around Old San Juan and dining around the area too. We liked the view very much. The building is old and needs updates on windows, doors which are not very secure, and bathroom is outdated and tiny. Also, we suggest disclosing the fact that the building has no elevator as we are older and had to carry our luggage up to the 3rd floor on a very narrow and deeply inclined staircase.

Expedia, I contacted many times and no response. We booked La Caitana old San Juan hotel for 2/19 and 2/20. The owner refuse check us in and keeping told us that we have to leave, we are on the wrong address. She send us to 3different addresses until my kids can’t walk anymore. I also asked police to confirm the hotel address which lead us back to the same place. The owner is hiding from us and clean guy does not speak English. We have to find another hotel After two more hours arguments. Expedia, give me money back and I will not have a business with u anymore. Btw, I also complain to BBB and all social media bc what u did

This is not a hotel. We stayed for four nights and we requested bath towels and a soap through text. Text didn’t do anything so we had to go get towels. Location and the view from balcony were great. We killed 2 cockroaches in the bathroom.

The only thing I paid for a late check out and was told it’s till 2pm for 50$ On my last day I called to confirm that I’m leaving at 2 they said no it’s 50 for every hour after 11… that’s the only thing I was upset about.. but either that it’s super nice

The view

Not recommend

It’s all about the location and the views. They are indeed amazing. That’s the main positive. The access is challenging as the unit is located on a third floor with no elevator. The unit is old and it shows. Furniture, bathroom and kitchen show their age and look cheap and very used. There are cracks on the balcony structure that can make some people nervous. But the views are breathtaking…

Para empezar, me cambiaron el lugar; no era la dirección que escoji cuándo reserve. Había pagado la mitad y aun asi me cobraron el total otra vez.. decía desayuno incluido y no me dijeron ni la hora ni el lugar donde lo servía. Enfrente de la puerta habia un charco de agua que no limpiaron cada vez que pasabas te mojabas los zapatos si o si. El cuarto muy amplio si , pero con mucha humedad y telarañas en el techo. Donde no lo limpian

We couldn't stay because a/c was not working at all. Property did not look fresh or even recently inhabited.Could be great hotel and will be if they renovate it.Don't book now.

Balcony Room with a Fantastic View

The ocean view from our room was amazing. We stayed in a balcony room. The room itself is old and not fancy, but it's supposed to be old and not fancy. The service was excellent as well. The room is up two flights of stairs. If you don't want to haul your luggage upstairs, this room is not for you. But if you do, it's worth it.

This apartment has one great asset, the view. Otherwise it is not in good condition. The bathroom is about 5 by 5, with no place to even hang up a towel. It could be nice but needs as lot of TLC. You also have to pickup and return the key 2 blocks away, which can be a hassle in the traffic. And by the way, you have to carry your luggage up 2 narrow flights of stairs.

If you want comfort spend your money elsewhere.

Great location but average to below average accommodation. Very small and dated bathroom with barely enough space. Hot water was more like warm. Was sent an email confirming a different room but given another when we arrived. Not a single window in the entire place.

I loved the property as it was in a central location close to breakfast places, Museums, restaurants, beach and other sightseeing places. Website is not clear that building is divided in 2. There is 412 and 413. 412 has rooms that face the ocean. 413 faces the city. Same day of arrival at 2 am with my flight at 5 am they sent me email telling me I would be in 413. No option to select 412. Check in is done at a hotel down the street not far from building. That was not an issue and check in was easy. Room was amazing and AC super cold enough to cool whole room plus living room and kitchen. I was able to connect TV to wifi to use Youtube but there is no regular TV with movies unless you add your netflix, amazon prime etc. The room is really really big with a sofa bed as well and balcony. It leaked when it rained but that did not bother me. It is Puerto Rico and it happens when buildings are super old build hundreds of years ago. I was really pleased and would stay there again

Great location ideal for being downtown being in the hub of everything. Few minor disappointments Only one set of towels for five days day no wash clause or any hand towels for in the kitchen. And TV did not work.

This was my 5th time staying at this location. I love the views from this place. But this time the room was very dirty. This is the first time I have experienced this here. The floors were very dirty. The bed had a lot of hair on it i can imagine it eas from the last guest. The TV didn't work. Overall I was disappointed with this stay.

Great spot

Great location and walking distance from everything I’m Old San Juan

It was a very convenient place to stay. Two mins walk anywhere. Friendly staff, didn’t have a problem with anything. It was a 3 stories walk up. I liked the view. Best place ever.

Efficient, Nice Ocean View, Room not so Nice

We stayed in the ocean view apartment and the view was lovely. The apartment building is nicely located in Old San Juan so it is easy to get around. The hotel let us leave our bags after check out, which was nice. There are two ocean view apartments. Only one of them looks like the one in the photos. The one we stayed in hasn't been updated, many of the outlets didn't have covers, the hot water in the bathroom sink didn't work, and the apartment amenities were old and rusty. The AC unit is located in the room with the regular bed, and there is a fan in the 2nd room which has a Murphy Bed, which was hard as a rock. So, only the room with the AC unit stayed cool. The bathroom and shower are tiny. I'm fairly petite and it was difficult for me to move around in the shower comfortably and we used the kitchen sink to brush our teeth because it was difficult to use the one in the bathroom. There is no desk or check in area. You must go to a hotel two blocks down to check in and get your key. We didn't know this and arrived wondering how we would get in the locked building. We called the number, but no answer and left a message and went to lunch. Still no call back, but discovered after reading reviews that we needed to do so. Check in was fine, and they were nice. Communication isn't easy, and for the cost I would expect the room to be in better shape. If you're looking for something easy and nice, look elsewhere. If you're ok on your own and just need a place to sleep it's ok.

Very nice location. From the balcony you have the most beautiful view. However, the people driving around always plays very very loud music, even at 1 am, 2 am. They shouldn’t do that. Anyway, it’s not the property issue and it should be the same anywhere in old San Juan

Disappointed

The place was nice but did not know we where on a third floor and no ramps. Definitely no disabled person access. Power and water were out and room next door was loud with party goers.

There was only air conditioning in one room. There was only one TV. They had no rags. When it rained it leaked into one of the rooms.

This location is a renovated OLD building and there are cultural things that we don’t always expect. Overall, the location worked fine, but if you’re looking for luxury—this is not your place. Our Zen room was on the 3rd floor and the location is at the top of the hill. So—2 streets uphill and then 3 flights of stairs… this took a few days to get accustomed with. There is only AC in the bedroom. It is a LARGE room so we just set up camp there and didn’t use the living room area at all. My husbands fav part was definitely the hammock. Also, there is no glass in the windows, just wrought iron grates that cranked open with curtains covering. So—crying littles next door, we could hear; the rain sounded like it was IN THE ROOM; the couple that went from partying to fighting, yep we heard all of that too. WIFI doesn’t connect with the TV so we had to use a hotspot. The water went out one day, we found out when we tried to flush the toilet… 😳 yikes. I called and the front desk just said oh yeah, hopefully it will come back on soon. A few hours later it did.

I called they never answered or call me back the air didn’t work it was miserable

Loved the view. The apartment, however, was pretty gross. No hot water in bathroom sink. There is really only ac in half. AC flooded bedroom. We were transferred to the Terazzo, which was fabulous.

Horrible. Actual apartment does not have any contact. You’re on your own. That’s what happened when we had no hot water at all and no one to contact. When reaching out to la terrazza which we had to walk blocks away to check in. They did nothing to help. We can’t take any showers and place was not clean. I would think twice before booking this hotel. Poor management for sure

I love the apartment, very spacious and well decorated. The only issue was the sofa/bed in the living room, its really beat up and you can tell it has seen better days, its almost falling apart. The shower is small but works. Other than that this is a great option to stay in Old San Juan.

Love this place, had a blast. Great time will be doing it again in the near future. I highly recommend this place. Great views big space for families.

Place is very unique and beautiful. Located in the heart of Old San Juan, walking distance to almost anything. The apt has a small balcony with views to Old San Juan and the bay. Apartment it’s cute, clean, looks antique/ colonial. The bathroom is what could use a little upgrade, but it’s manageable. Would definitely recommend!

Our balcony view apartment was perfect for our stay in Old San Juan. Although the appliances and such are outdated, the apartment is very clean and charming. And the view of the ocean and the fort from the balcony is spectacular.

Richard

first they try to put me in back apt. after i complain they gave me the apt i pay for - ocean view. Nice view of the ocean. But that was all what was nice about this place. Place was dirty ,shower so filthy , that it was health hazard, with shower carton black on bottom. No water , took me 1 hour to wash soap of. Kitchen stove has only one burner working. ( i took shower only once)

Generally good overall

Generalyy good but when we had trouble getting in, there was no answer when I called and no return call when I left a msg. No wash cloths, were told we'd have to walk the 4 blocks to the "office" to get them. No sheets on the sleeper sofa. Were told we'd have to walk again to the office to get them, at 10:00 at night!! No hot water in one of the bathrooms. Really nice, though, to be able to leave our bags there after ckg out til we got a rental car and got back.

The view from the “Balcony” room was incredible. The place was surprisingly big too which was nice. Can’t believe the price we paid. Definitely would have paid more for that room.

Horrible manGement

This place is horrible. No hot water even after running it 30 minutes. TV was internet only but my Netflix would not work due to outdated software in TV/modem. Called to ask for help with issues and I was told no one was on duty or available that could discuss issues. Hotel/Expedia needs to remove this property from their listing.

This a a beautiful property in an amazing location.