Beautiful hotel with great amenities

Great stay except, Hot tub/ spa time needs to be extended in the evening, currently closes at 10. Hundreds of families staying there for a volleyball Tournament at the convention center. The evening wave for games ends at 9, not enough time for half of the tournament players to use the spa. Which after 3 days of game play they need! Please extend the close time!!

H

Very good place to stay

Close proximity to Crypto Arena

Everything was good and clean

The service was really unbeaten!

This property is classy and convenient.

it is a pretty good experience in this hotel, we would like to stay at this hotel in the future.

Christmas in LA

My stay was amazing and the hotel was walking distance to restaurants, shopping and the metro station.

Very nice hotel next to a lot of restaurants and shops.

Food

The staff was amazing. From Vladamir when we first pulled up to Mayra at the front desk all the staff was amazing. They went beyond their duty to help. You could tell they appreciate their guests.

Great facility. Overpriced parking ($60/day!).

Credits to the restaurant were an incredible feat!

Third time here and it has been consistently very good.

Loved this JW, my new favorite in LA.

Highly recommend the yoga class in the morning! The instructor Sam was very helpful, tentative to my needs, and provided tips on exercises, I enjoyed the class tremendously!

The property itself is fine. Had a beautiful room on the top floor, overlooking the city. Very quiet and romantic. Almost fell in the shower (wish it had some floor grip). If you want internet - that's extra. $60 for valet. Went down to the lobby for cocktails. 4 cocktails and 1 slice of cake cost me $140 (including tip). Being mindful, there's a "staff service charge" of $20. Just to walk from behind the bar to serve drinks... I'll stay here again, but I'll be more mindful next time.

Excellent location for concerts

Room and bathroom were spacious and comfortable

Very nice hotel. We will stay here again .

Everything was nice

Great time.

I stayed with my wife and 5-year-old daughter. The stay was great. The rooms were nice, clean, and had a nice view of DTLA. The location is obviously great, being in LA Live. The only downside is when you have to pick up your car from the valet. The queue is so long they have a dispatch monitor on the so you can follow just how far you are in the queue, which can take 40 minutes.

We really enjoyed our stay. The hotel was welcoming and clean.

Best area to stay for crypto arena events

Excellent

Very safe at all times good job to the securities

Staff was very friendly and food was good at all the restaurants.

This property is beyond amazing. When first arriving, we got upgraded to a top floor room and the staff was so friendly and so informative… when staying there you have so many perks to do some cool things complementary in the area along with free popcorn. The hotel is gorgeous. The lobby bar is fun and the staff there is amazing.. room service was delicious and we also had dinner next-door which they let us in not properly dressed. When checking out we needed them to hold our bags for five hours and because they weren’t full, they extended our checkout time to 430 complementary…. If I ever find myself back in LA, I wouldn’t stay anywhere else.

They didn’t let me stay

Great hotel

Decent

It was clean, nice view, and service was excellent. However there were several destination fees of $40 plus tax and the valet parking was $60 a day plus tax. Seems a bit excessive and should have been included with the overall cost of the hotel as it’s pretty expensive.

Hands down the best place to stay in LA!!

Busy street

just a little pricing for what the rooms are like

Not worth the money

My husband and I had a good hotel experience. Might be our hotel choice when we visit LA again.

Quick in and out trip but it was very pleasant. Appreciate dining options and comfort level.

Love it

Noce room

Nice location, lots of options for dining. Within walking distance of events

Everything was wonderful my children met me in the lobby. The food was excellent. The prices were excellent. The drinks were excellent. Everything was excellent. I had a wonderful time.

Good

Only downside was valet set up at the time, other than that perfect!!

Valet service was amazing!

Beautiful hotel in an amazing area. Very convenient and walking distance to several shopping centers. Easy to get an Uber/Lyft as well. Front desk was very helpful

Excellent

Here for the Crawford-Madrimov Boxing Match

Awesome! This hotel was just awesome from the cleanliness to the friendly and helpful staff at the front desk and at the bar to the beautiful view from my room, down to the quickly arriving elevators in a packed hotel. I give this hotel 20 stars!

I was incorrectly informed about my credits that I was charged for services I didn't anticipate. This resulted in a wonderful stay that turned bad.

There are a lot of benefits and perks that come with staying here

Perfect LA experience

Great hotel. Very clean, staff were nice. Walkable distance from many places.

Always a good stay at this JW

Great location. Walkable. Clean rooms in good condition. Room service was great. Food good.

We had a good stay. My TV didn’t work but they tried to fix it. They offered that I move to another room but I didn’t feel like it. Room service was great and the pool was nice as well. It’s a great hotel

Nice facility

Staff was great and corrected error that occurred upon check-in. Room service was great and so was housekeeping. The additional amenities that come with the property are well worth the room rate.

Central and nice hotel

Needed to clean up pool area a little better. Need more ADA door options. Otherwise, hotel was amazing and staff was wonderful and helpful!

Great personnel

Treat all customers the same

To be honest it was a bad experience i was in the same level floor as the soccer team and because other people we’re bugging in my floor level i had to be remove to a different level floor at 11 @night

Enjoyed are stay

good

Great

Consistency

immaculate service

Great location at LA Live and excellent amenities

Service and property 5 stars

I will definitely be staying at this hotel again. The walkability to some amazing restaurants was top tier.

The customer service was great The buffet breakfast is wonderful

Nice hotel with good food and bar options. The room was very clean and staff were peasant to work with. My one and only complaint was the bed was a little worn out and a little firm, but overall a nice stay for a quick weekend in LA!

Nice hotel

Exceptional property that met all my needs 10/10. My only concern was paying service charge/gratuity on a bottle of wine that I ordered to go from the lobby restaurant and did not dine in. If someone is ordering to go then there shouldn’t be a service charge or grats added to the bill. In addition beware of extra hotel taxes - it felt like nickel and diming - just include this in the hotel room charge and have it separated by back office.

.

It’s as amazing. Workers very helpful and nice. Everything was to my satisfaction. Only wished pool was always open.

Great hotel in an awful area. L.A. love is only with staying in if you are at the convention center or are going to an event at Crytpo.

Awesome place to stay

This hotel is amazing. The staff is so accommodating. The rooms are clean and comfortable. I would definitely recommend 10/10.

The stay itself was very nice. The room was clean, the staff was knowledgeable and friendly. The only down side was the $100 charge on our card at check out. We’ve requested a receipt 3 separate times to see what it was for, have been told they’d email it, and never received one.

The service is great. From the moment we pulled up to the valet to the bell service to end our stay, the staff was attentive, prompt, and friendly.

We had a great experience and would stay here again.

Good spot if you want enjoy downtown views

Great

The location is excellent, accessible and great customer service from all the hotel staff, they made our stay perfect

JW MARRIOTT sets the standard

Very luxurious looking but loved everything about the location .

Busy and nice hotel

Our stay was great. Nice updated rooms that were clean and comfortable. Lobby was very busy, as we were there for a convention. Hot tub was great, pool was pretty but it could have been heated. Nice hotel and easy for convention center and arena

Ok, but could be better for price

Positives: Hotel and lobby are lovely - clean and well maintained. Good restaurants around, there is lots of space and felt very safe. Improvements: Pillows were not good at all, and didn’t find staff very friendly or overly helpful - they were never rude, but just didn’t feel welcoming. Overcharged on dinning - they didn’t apply daily meal credit even though they confirmed they did when I questioned the final bill - it ended up being corrected as I provided proof of receipt.

Everyone was very friendly!

Great all around

10/10 would recommend staying here again. Staff, hotel cleanliness, service was top tier and conveniently located next to crypto

This is the third time we stay at this JW Marriott. Never disappoints. We'll be back.

Excellent experience.

Awesome place to stay!

Great hotel wonderful staff

Room was clean, AC worked well. Cleaning stuff did a wonderful job each day. Onsite dining is a bit expensive, but was good. Lots of walkable dining options. Area around can be a bit busy do to the location in LA Live but we had a great stay!

Wonderful

Great customer service. Super clean, super comfortable. My favorite hotel when I visit Los Angeles!

The cleanliness of the room and the whole property, is what I'm about 😊 The Chance restaurant was great as well, the food was amazing.

This location is the perfect place of going to an event at LA live or the convention center. The hotel is clean, friendly, lots of shopping options, lots of food options. And amazing staff.

Quiet room. Good service. Reserved s King bed with tub. When I got there no tub. -

Great location

Great hotel, conveniently located for Crypto.com venues

Slept great! Great restaurants in area.