Excellent hotel with friendly and helpful staff.. especially Tehseen the cleaner who came to clean our room every day with a positive attitude to the waiters @ breakfast all went well! Thank you we will definitely bare your hotel in mind if we book again

Great location and very clean....not really a VIP access hotel though, as the staff showed they dont have knowledge about it when i mentioned it to them and they said its an expedia thing they have nothing to do with it. So dont expect any perks and dont select this property based on the vip membership as it wont help. Not only did i get no perks, no upgrade which is ok when not available, but they made me pay for early check in when my room was already available and i wasnt requesting any late check out either. If anything, i was going to leave half a day early. Usually hotels would give you your room if its available without extra charge. Other than that, the property was nice, clean, and convenient location.

Really nice

Excellent location, we stayed in tower 2 which is literally a stone throw away from the courtyard of the Haraam. So a 5min walk to get to the courtyard but do note it’s an extra 20mins to get to the Kaaba. Also they tend to close the entrances around the hotel during busy prayer times so get there early. Now to the hotel. Excellent and cannot fault it at all, rooms are big, clean and have all the amenities. The only small issue we had was we booked a partial haram view room and didn’t get that, we got room 1304 which overlooked a buildin site. We didn’t complain as we were in state of Irham and purpose of our trip is to offer prayers etc. Breakfast is amazing and has many options, again super busy as you can imagine so some days expect to wait (we usually headed straight to breakfast after Fajr prayer and seated right away). Lots of hustle and bustle around the area, many food options ie in the clock tower. Check in was a very smooth process, 5mins and we were in our room and ready to perform our umrah Would definitely recommend it and will definitely come back in sha Allah and stay at the same hotel

Perfect

Very close from almasjid alharam probably total 5 minutes from my room to alMasjid. Lulu-hyper groceries market just opened in the same mall. The staff was very helpful and friendly and the food was delicious.

Hotel is very clean and nice, the fresh fruits and dates make the room more delightful. The direct access to malls from the elevators is also very useful.

The hotel is in close proximity to the masjid (around 5 mins) so very convenient. The hotel is very modern and maintained to a very high standard. The pictures you see online is what you will see in real life. They have a prayer room available and the hotel room has speakers connected to the masjid. The staff are very friendly and professional, especially housekeeping, baggage handlers and restaurant staff. You have everything you need in the room including TV, kettle, fridge, water, hairdryer, iron, baby cot if you request one. My room was kept very clean and maintained by the hotel staff daily. The breakfast /restaurant buffet was excellent and had all cuisines to keep everyone satisfied. They even catered for children too so great for families with fussy eaters. The staff were friendly. In particular, Junaid Alam was super friendly and helpful and was there if we needed anything from the breakfast area. We had our baby with us and he was always helpful in trying to find a suitable table and bring along a high chair for us. Overall, I would highly recommend staying in this hotel. It exceeded our expectations and we look forward to staying here again inshAllah.

Enjoyed every moment. Great stuff great service

Nice stay. Luxurious hotel

Excellent experience! Would definitely recommend and book again.

Nice and convenient place to stay for someone who can afgord it.

Great location

Comfortable, family friendly, fantastic food and very nice staff

This hotel is excellent, my entire experience has been fantastic and flawless. The service is excellent and it has a very close proximity to the ka’bah. When using the lifts, we’d have drinks and water on hand which was replenishing after coming back from masjid al haram. I would like to thank Rimon for his excellent services for took service.

Nice hotel very clean I definitely stay again

Clean good location confusing

Love it..

Just WOW! Excellent food and superb service!

My stay at Jumeirah Jabal Omar was no less than a dream. Beautiful interior, Mind soothing ambience with the excellent smell of Oudh, complimentary dates and Coffee , fast service, polite and friendly staff, hospitality at its peak, all in all I highly recommend the stay here if you want to pray peacefully and conveniently at Masjid AlHaram.

It was so excited place specially bed, heat and bathroom

It was a wonderful stay.. It's an amazing hotel by all measures, the staff are friendly and always happy to help, offering assistance all the time.. I strongly recommend this hotel.

Everything

Good proximity to the holy mosque

Close to haram

very nice and comfortable, would stay here again

Excellent

Best place to stay Makkah excellent customer service staff are very helpful

There was a supermarket on the ground floor which was very convenient.

It is very clean and very close to Masjid al-Haram. The staff are very nice and approachable. Although the lighting in our room was a bit dim making it occasionally depressing. But perhaps this is just my opinion, others may like dimmer lights.

Wonderful

Excellent Hotel with amazing service and staff

Excellent hotel within minutes of the Haram. Service is 10/10, the rooms are immaculate and the hotel itself is on top of a small mall. One of the best hotels in the area and would recommend time and time again

Top notche

The staff are stuck up, the checking in was sooooo slooow, the hotel was top top class the staff were polite and hard working except the one at the desk,the room cleaning service is top, the breakfast was just out of this world anything you wish for is at the buffets ive never seen any hotel like this, its very close to the haram, it has its own small shopping center but just clothes and perfume shops, caffe are all a step away from the hotel the exchange rate also, taxis are available at all time overall was 5 star every penny was worth it, will definitely stay here again.

this hotel is the best by far, it’s very quite and beautiful, there’s no waiting for the lift. i like how close it’s to the Haram also very clean and peaceful. the staff are all amazing , I will definitely come back again and recommend to family and friends.

The absolute worst customer service. Checked in- told we checked in too late to guarantee the room view we paid for. Offered 2nd floor- told the hotel was sold out. Then apparently they weren’t sold out so we were offered the 3rd floor. Asked to check with the front desk for an upgrade the next day. Called the next day- explained the situation again, asked for a manger- all requests declined. Asked to extend the reservation and offered to pay for a higher floor- told us the hotel was sold out- but then simultaneously gave us a room rate in house. When we conveyed that the room rate was lower on Expedia, he just brushed us off and said book there. I thought you were sold out? After this, I asked again to speak to a manager. Same run around. Then was promised a call back- never received a call back. They do not care about your complaints, lie about availability (they’re not sold out yet they represent they are so they don’t have to help you) and will never let you speak to a manager. If anything goes wrong, you’re on your own. Do not book.

It was wonderful stay Staff were very supportive through out our stay

One of the best places to stay in Dubai.

Amazing stay

Excellent hotel and location.

Brilliant experience

Fantastic experience

Alhamdullah nice place to stay close to haram

Top-class hotel with outstanding service. Highly

It has been a very pleasant stay here in Makkah. We absolutely love this place. Although it's a bit expensive, it is worth every penny. If there were an option to rate it over 10, we would gladly do so. Highly recommended! The cleaning staff are well-trained, disciplined, polite, and always ready to help. The service is outstanding, and everything has exceeded our expectations.

Excellent location. Rooms are nicely furnished and clean . Modern. Restaurant options very good

Excellent staff and good food options. One of the best in Jabal Omar

What a beautiful property and amazing staff! Best spot for Umrah with Haram views from roo And restaurant too Masha Allah! Buffet was amazing! In Sha Allah we get to visit here again!

Loved everything about this hotel. Will for sure return to the property

Excellent value for money. Good amenities and breakfast

I will recommend the hotel to all my family and friends also my social media

I will recommend this hotel to all my family and friends

I stayed nine nights very close to haram and shops and food places I will definitely come back to this hotel again

A comfortable experience in an ideal location

A comfortable experience in an ideal location. Pleasant staff. I used Laundry services to have a dress wasted however when it was returned it had been burnt and damaged with an iron. Not ideal at all. The staff wer very apologetic and reimbursed me the cost of the dress. Though my laundy fee was not refunded and by the time i realised this i didn’t want to cause a futher fuss. Some of the towels had remaining stains from Laundry. Breakfast was excellent and Housekeeping were fabulous with friendly staff. Apart from laundry, a good stay.

Everything was perfect 👌

Clean

Good

The staff at the hotel was incredibly kind and accommodating, and I did not encounter any problems during my stay, except for the fact that my two rooms were not located on the same floor. Despite this small inconvenience, I thoroughly enjoyed my stay and am looking forward to returning in the future.

Everything at Jumeriah hotel was great. Especially breakfast service and staff was above and beyond.

Location was excellent, and staff were extremely helpful

Excellent location. Great facilities. Delicious breakfast. Friendly staff. Clean rooms. Highly recommended

Amazing food

Loved Our stay at Jumeirah Jabal Omar Makkah. I came with my husband for our first time umrah experience and stayed at this beautiful hotel. Everything was really good and amazing. Highly Recommend this hotel to family friends A*****. All the staff members are really kind helpful polite.

Five star over all

Shower area

5 stars hotel

Hotel was clean and staff was friendly.

Everything was outstanding. Our helper in the restaurant Falaudin was amazing. Our room service helper Mohammed Abdul was also amazing. Thank you for a great stay. I will recommend this to all my friends in the USA.

One of the best new hotels I ve stayed in. Very modern

This hotel was brilliant! We had a Haram view room and it was beautiful. There is nothing I can fault about this hotel. It was very clean and had that 5 star feel to it. Would highly recommend.

Amazing!

First of all location is brilliant, only a few mins walk from haram. entrances in haram to go both to the mataaf and upper floors are easily reachable and in very little time. Hotel itself is very nice and luxurious and the room was well equipped and spacious. We are a family of 4 and had the junior suite which was more than big enough for us. Breakfast was brilliant with plenty of choice both hot and cold options and plenty of different cuisines along with fresh fruit and baked items. Overall i would most definitely stay here again and would highly recommend to anyone who is visiting the holy city of Makkah

Very close to Haram. Nice and clean. Must get their buffet breakfast. Excellent service.

Clean and well maintained hotel. 2 mins walking distance to Masjid Nabawi (already entrance). A bit of walking to women’s pray area (10 mins walk) but they provide shuttle services for women to and from before prayer times. The breakfast buffet was very good with a huge selection and the coffee shop in the lobby was a great convenience

Amazing hotel. Plush. Very walkable to Haram

In close proximity to Haram, staff was professional and courteous

Only issue was cold water not coming in sink and shower area. They fix it next day but again problem at same night and next morning which they finally fixed it 3rd day of our stay.