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06 Apr 2025
Sunday
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07 Apr 2025
Monday
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2 Adults - 0 Child
1 room
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Hotel Description

Located in Mumbai (Santacruz), Itsy Hotels Cruz Royale Santacruz West is within a 10-minute drive of Juhu Beach and U.S. Consulate General. This hotel is 11.9 mi (19.2 km) from Gateway of India and 9.2 mi (14.8 km) from Haji Ali Dargah. Stay in one of 30 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include desks and electric kettles, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities.

Hotel policies

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 12:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Essential workers only - NO

Important information

Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
Minimal age
18
Spoken Language

Hindi

English

Amenities

Most Popular

Free WiFi

Concierge

Laundry

Entertainment

Smoking areas

Other

Laundry facilities

Free newspapers in lobby

24-hour front desk

Designated smoking areas

Mosquito nets

Wheelchair accessible – no

Hotel reviews

3.4
Poor3 Verified Reviews
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Cleanliness4.6/10
Service4.6/10
Comfort5.0/10
Condition4.0/10
2/10
Poor
Sanjay, 29 Apr 2024
hotel-logo-v2.pngTraveller

Worst exerience, no buffet breakfast.only room service with limited item(2 nos) and quantity was also restricted. Per plate only 2 nos small uttapam. Pre check in charges was taken but no bill given. Room size is very small for the amount charged.

4/10
Poor
Abeda, 04 Jun 2023
hotel-logo-v2.pngTraveller

Bad location

This hotel was a lot expensive considering it's location and condition. Outside of the hotel is dark and hard to see hotel's sign/name. Front entrance of the hotel is smelly and dirty. Room condition: Our room was very small - just the bed itself takes the whole room. There's no window; bathroom was small but clean and functional. Breakfast option was very limited. There's no good restaurant or other facility within walking distance. Staff: Although the front desk staff was polite, some of the staff need little more training and politeness with smiley faces. The guard's behavior was unacceptable - he asked our taxi to stay out of the gate but we had large suitcases - so my husband had to talk to him separately. Same for the day we checked in - it was late at night and asked the guard if it was the right hotel, he was about to give us wrong info for us to drive away. This hotel is in an odd location - next to a railway colony - that's it - no other facilities for travelers to use. So, unless you have no other options, don't just book this hotel seeing it's picture online.

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