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Located in Mumbai (Santacruz), Itsy Hotels Cruz Royale Santacruz West is within a 10-minute drive of Juhu Beach and U.S. Consulate General. This hotel is 11.9 mi (19.2 km) from Gateway of India and 9.2 mi (14.8 km) from Haji Ali Dargah. Stay in one of 30 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include desks and electric kettles, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities.
No elevators
Professional property host/manager
Pets not allowed
Hindi
English
Free WiFi
Concierge
Laundry
Entertainment
Smoking areas
Laundry facilities
Free newspapers in lobby
24-hour front desk
Designated smoking areas
Mosquito nets
Wheelchair accessible – no
Bad location
This hotel was a lot expensive considering it's location and condition. Outside of the hotel is dark and hard to see hotel's sign/name. Front entrance of the hotel is smelly and dirty. Room condition: Our room was very small - just the bed itself takes the whole room. There's no window; bathroom was small but clean and functional. Breakfast option was very limited. There's no good restaurant or other facility within walking distance. Staff: Although the front desk staff was polite, some of the staff need little more training and politeness with smiley faces. The guard's behavior was unacceptable - he asked our taxi to stay out of the gate but we had large suitcases - so my husband had to talk to him separately. Same for the day we checked in - it was late at night and asked the guard if it was the right hotel, he was about to give us wrong info for us to drive away. This hotel is in an odd location - next to a railway colony - that's it - no other facilities for travelers to use. So, unless you have no other options, don't just book this hotel seeing it's picture online.
Worst exerience, no buffet breakfast.only room service with limited item(2 nos) and quantity was also restricted. Per plate only 2 nos small uttapam. Pre check in charges was taken but no bill given. Room size is very small for the amount charged.