I have been twice in this property, they recognize me as return customer. Very friendly staffs abd beautiful scene from my room

I visited during year end, many activities for kids. They also provide special gift since we also celebrate anniversary

Nothing to say but Excellent !

Green view Hotel

The Hotel location is in North Bandung City, surrounded by green natural scenery. It was nice to stay in this Hotel, they offered us a free room upgrade. In the morning we can enjoy the beautiful scenery and the fresh air by walking around the Hotel.

Below par than expected

For a 5 star hotel we expect - excellent customer service . Which was totally missing . Staffs are not trained enough. I didn’t get a Butter when asked in the counter during breakfast , reply was that it got finished . But i went to the floor manager and he could go inside a get one . I’m not a beef eater - no chicken for the barbecue dinner , first the chef mentioned he will bring it and then later the answer is it got finished. This is 7pm time .Can someone Please check below the bed - hell lot of dust . SO the vaccum cleaner never reached to this place at all .The extension area in the room was also dusty , the curtains was also having dust . Overall i was not satisfied . I got a drawing from the housekeeping staff on the mirror which made my mood better .

Nice hotel in Dago Pakar Bandung

The view is very beautiful, especially when there is thick fog in the morning. The hotel reduced the capacity due to covid precaution to help guests maintain physical distancing which is good. The sound proof between rooms is bad so that we can hear conversations from the room next door.

nice hotel with good facility

i ordered a taxi one day before for the morning but they forgot it and had to re order in the morning, taxis usually takes 30 mins to arrive at the hotel, i was quite worried since i left for a flight

Good food and great staff. Hotel is clean and maintained well. Our room was beautiful.

Worth value for money. Room are spacious and hotel location is secluded away from city, great retreat for those looking for relaxation.

Quiet weekend stay; location not so convenient

Weekend stay. The hotel is located in a quiet area of town, but far from anything & requiring taxi to go anywhere. Hotel cleanliness & maintenance was less then ideal, but staff were generally kind & helpful. Good location for golf but otherwise better to stay elsewhere.

Beautiful and great service! The Club room had plus amenities including drinks all day

Peaceful and comfortable stay

Overall stay as great, view from the room was fantastic and the room was especially spacious. Amenities were also of great quality. Only thing which I was a little taken aback was that the hotel had switched off the lobby lights when I arrived at 1am - explained that it was to conserve energy so I guess I won't complain in the name of being environmentally friendly - and the lights in the lift were especially dim throughout the day. Breakfast was the usual intercontinental fare, which I guess also meant it was nothing amazing. Location was great if you're looking for peace, quiet and some greenery. It was located fairly far from the city centre.

Comfortable

The staff was friendly

Returning guests to Intercontinental Bandung, Dago Pakar. The cleanliness standards had dropped and fell before our expectations of an IHG hotel when we visited 2 years ago. Multiple stains were observed on the carpets near to the working desk. The fabric on the day bed was also badly stained. This suggest a slack in the cleaning regime. The mini bar was also found to be almost empty. Hope intercontinental can bring back the pleasant experience 2 years ago.

Good

4 days at so called a '5 star hotel' with excellent reviews of good food & ambience. 1st day-paid for mountain view but got a carpark view. 2nd day-after a long day outing came back late night,room was not clean.ordered dine in 3rd day-came back night found new cigarette on the table & earpiece in my pocket haversack in the safety box room was stolen. 4th day-ordered room service breakfast,eaten when to shower place my breakfast tray by the daybed & i found fat maggots in my food. (My complains for all that were ignorant unattentively called up,being passed to several staffs,i had to repeat explaining my disappointment,took matters lightly,maybe not happening in their own shoes:(

The room (esp the toilet) smelt so bad. The gym was so stuffy and smelly

Rooms left much to be desired

The room was quite dirty and ill-maintained (there were carpet burns). There was a strong sewerage smell in the shower area, as well as the bathroom. The rain shower was squeaking. The air-conditioning was also squeaking throughout the night.

Quiet hotel for getaway

This hotel has been around for 2 years (according to the receptionist). The hotel is in a very good condition, clean, well maintained, and surprisingly very quiet. As it was in a long weekend we had anticipated a crowded hotel. The room was spacious, the food was scrumptious, and the pool was always warm and enjoyable in an always-cold weather. The hotel is located in a luxurious and isolated area in Bandung. It would take around 10-15 minutes driving (or around 1 hour walking) to find the nearest store.

Great place for a family otuting

Fantastic hotel with great views from the panorama rooms. Great for family outings. The club lounge was very good with friendly staff and excellent cocktails.

Good but Inconsistent service some disappointments

Overall the stay was enjoyable. Spacious rooms, beautiful view and location and friendly service overall. The breakfast buffet was extensive and service in coffee shop and concierge was attentive. However service and professionalism lacked greatly in the Chinese Restaurant and Spa which led to disappointing experiences and what could have been a level 5 rating (high) is regretfully a 3.5. But this can be improved with better staffing, training and upholding service excellence standards.

For international guests

The staff members are friendly and helpful. They even suggested a breakfast pack when they knew I was checking out by 5am. However, there’s no bath robe, no hair dryer and the safe and fridge was locked. all resolved when I asked though. Food in the restaurants are not authentic Indonesian fare (except for the baso and afternoon snacks).

Nice 5 star hotel in Bandung

Overall the hotel experience was nice. Nice scenery, nice and helpfull staffs, quiet environment. Breakfast was OK, not too great not too bad, it could’ve been better. 😊

Be sure to request to view the room

Upon checking in at the reception they told me only smoking room was available even though the booking clearly stated non-smoking room. They then told me to upgrade my room at additional fee. After demanding for it they finally said there is a non-smoking room available then brought me to a shady, smelly room to view the room first. obviously I did not want as I was with kids. So I had to settle and pay extra even though it felt like an upsell trick they used as I have experienced it twice. The upgrade room was much nicer in a non-smoking floor and without the smell.

nice hotel

nice hotel but the service at restaurants need to improve

A Relaxing Weekend in the Mountain

I had an amazing stay at Intercontinental Hotel Bandung. And my room was extraordinary. The room was very spacious, and the view from the room was breathtaking. The bed was so comfy, there were a lot of amenities in the bathroom, and a coffee machine in my room. I had the most relaxing time feeling like a riché during my stay. The staff were so friendly and informative about every enquiry that I asked. The only thing that I noticed from the condition of the hotel, which I felt it was such a pity for a hotel as caliber as Intercontinental. The hotel was only 2 years old, but there are certain parts of the hotel that had run down. I just wished that the management will take good care of the hotel's condition more thoroughly.

staff training is not enough ,

Contradictory

Trouble with internet access, in-room guests were supposed to have their own private internet access, but what happened was they had to use complimentary internet access that has been limited for 2 hours only

Amazing hotel, i got free upgrade. The food were great too.

Fantastic

Fantastic. It started from front desk when we checked in from desk to the cleanness of the room and comfy of the bed and the breakfast overall was good. The view of the city & the mountain from our room was spectacular. Keep up the good work, cant ask for more!

Bad experience

Sink has mold, room is not clean

Amazing hotel and room. Panorama room and the club lounge was excellent. Service was also very good. The only downside we had was the way rabbits in rabbit exhibition (it was easter) were treated. The handler let little kids picking the rabbits at random and some of them actually dropped the rabbits at height from their hands.

good

Hotel is new and in exclusive neighborhood. A very good nature ambiance and atmosphere. Good place to rest the mind. I would certainly look forward to staying here again for a restful retreat stay.

good view, clean, friendly staff

there are much activity for children, so our children can not boring to stay here.

i want stay any longer

fantastic

3 nights 4 days stay

First of all, I think people need to lower their expectation when visiting Bandung as Bandung is a developing city. Therefore, their 5 stars hotel may not be the same standard as any other 5 stars hotel in other countries. Nevertheless, they should deliver the utmost standard as the hotel carries the brand name 'Intercontinental'. Arrived at the hotel in a cab, bellboy was helpful. Check-in was smooth. Premier Room was spacious. There were stains on the fabric sofa near the window. But everything else was ok. The front desk will call you after checked-in to make sure everything was ok. While showering, the tiles in the shower area was uneven therefore, the water will over-flow out of the shower room. I believe this has something to do with the contruction of the tiles (I don't think the hotel can do anything about this). We were shocked that we can hear all sort of noice (children crying, people talking) from the Toilet as though the noise was inside the room (it was that loud). We are a couple of light sleeper so thin walls is a problem for us. We even recorded the noises to let front desk know about it - Rita attended us. She was helpful to find a different room for us - higher floor with no occupants beside to eliminate the noise, but it was a smoking room. Not a problem for us. Rita even follow us to inspect the room. Room looks great. Later that day, we found out that one of the phone was not working and there was a stain on the mattress cover.

Very relaxing stay and great service!

We got upgraded to the Villa and the service there was wonderful!

Avoid room 1607

The room was nice... The golf view was spectacular, however, BAD ODOR came out from the bathroom every night (exactly 2 am). The staff did not even try to solve this problem but they waited until the customer get upset. I will not stay in this hotel again!!

Room 1121 and room 715, no photo but pls check di

the room services really bad, asking for plate/fruit's knife in the night but never coming, the shower room so disgusting due the used water not moving to the bin due not proper tile surface for bath room, moving to another room same problem and even worst leaking to closet room. Not classified as Intercontinental standard as usual

Disappointing experience

I was very much dissatisfied with the service and the quality of the hotel. My first impression was really good. And then they showed me to the hotel room... The wall was super thin and i can hear a wailing baby and clear conversation of my neighbors. I then requested for a room change and I got a room fool of smokes. When i complained then they said they have no more non smoking room available. So I changed to a "better" smelling room. I was so tired from the long drive so I settled to this room. But the room was not 5 stars standard. There was a dead cockroach in my room. Lots of room defects and my bathroom door can't close. It keeps sliding off so I have to sleep with the bathroom door infront of me open. The good thing about the room is the interior design. The breakfast was good. The taste was ok and the variations were enough. The view was amazing. The only bad thing is the cleanliness. The restaurant's floor was oily and super dirty. The waitresses swipe all the food to the floor while cleaning the table. They don't bother to clean the floors afterward. Overall I was disappointed with the quality. Maybe it's a new hotel, but your staffs need a lot of training. But the view and the hotel design as well as the amenities were good. In overall I think I would recommend you to come here during the weekdays. When the hotel is not that busy, I think you would have a splendid stay.

Very spacious room and friendly services. Beautiful view of the golf course from our room. Too bad the room construction quality does not reflect the brand very well.

Great Hotel for Golf, Retreat and Fresh Air

Business Golf Trip.

Great Retreat Golf Hotel in Bandung

Business Golf trip with great hotel, great view, great fresh air. Room was awesome, service okay. But no sauna, so so swimming pool, gym.

A good Hotel

We was here for our babymoon and wedding anniversary. Everything from service, breakfast, location, cleanliness are good. The problem is the wall not soundproof so we could still hear annoying sound from our neighborhood. But overall the hotel is good and we would like to stay again.

The hotel is far from main street,Bad Car Parking because far from main lobby so if the weather condition is raining we'll get wet, Fitness centre lack of equipment & has a bad view but the golf view is ok speasialy from pool and restaurant,the food is excellent spesialy "Nasi Bakar Sunda",The Room decoration is also ok

Very nice hotel

Very fresh n nice hotel with friendly staffs

i had bad experience during the stay: 1. when checked in, i asked about the complementary wellcome drink.the Front Office officer said it will be send to room but till check out never happen. 2. no toilet paper on the toilet...you should asked 3. no room service menu and no any information about the hotel information...you should asked. 4. the carpet condition was very easy to loose 5. stair access to swimming pool was very dangerous 6. when i want to have late night drink in the lobby lounge, noone was assist us for more than 15 minutes.

とても清潔、朝食が豊富、スタッフの対応も丁寧