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16 Jun 2025
Monday
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17 Jun 2025
Tuesday
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2 Adults - 0 Child
1 room

In the Heart of Tulum Town
9.2

Wonderful

8 Guest reviews

9.2
Wonderful
8 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service10/10
Comfort9.4/10
Condition8.6/10
Neighborhood10/10
Amenities7.6/10

Andromeda Oriente s/n, Tulum, Mexico, United Mexican States. See map

Free WiFi
Parking available
Airport transfers
Concierge
Entertainment
Smoking areas
Accessible facilities
Airport transportation (surcharge)
Hiking/biking trails nearby
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Hotel Description

With a stay at In the Heart of Tulum Town in Tulum (Tulum City Center), you'll be a 4-minute drive from Gran Cenote and 7 minutes from Tulum Mayan Ruins. This hotel is 3.1 mi (5.1 km) from Las Palmas Public Beach and 3.7 mi (5.9 km) from Playa Paraiso. Make yourself at home in one of the 4 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided on request. Featured amenities include multilingual staff and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No elevators

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per stay
  • Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

You need to know
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. The host will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
  • Mobile payment options include: PayPal
  • Long-term renters welcome
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
  • This property is professionally cleaned
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 290 per vehicle (roundtrip, maximum occupancy 4)
  • Housekeeping fee: USD 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Italian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Concierge

Entertainment

Smoking areas

Accessible facilities

Other

Airport transportation (surcharge)

Hiking/biking trails nearby

Garden

Safe-deposit box at front desk

Multilingual staff

Designated smoking areas

Airport transportation

Number of hot tubs - 2

Bicycle rentals on site

Free self parking

Terrace

Mosquito nets

Designer stores on site

Nature reserve

Wheelchair accessible (may have limitations)

Upper floors accessible by stairs only

Hotel reviews

9.2
Wonderful8 Verified Reviews
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Cleanliness9.4/10
Service10/10
Comfort9.4/10
Condition8.6/10
Neighborhood10/10
Amenities7.6/10
6/10
Fair
Adelita, 02 Jan 2025
expedia-logo-v2.pngTraveller

Thank you for the stay at the Heart of Tulum. William as the property manager was wonderful, very responsive. The location was good in that getting around was easy, however, the noise level from surrounding restaurants/bars was very loud and went on into the early morning hours. So if you do not mind the noise into the wee hours of the morning, this is a very central spot. The sofa was not very comfortable when sitting and watching TV.

10/10
Exceptional
Leah, 01 Jan 2024
hotel-logo-v2.pngTraveller

Fantastic stay in the heart of Tulum!

We loved our stay in Tulum, and this apartment gave us great access to restaurants and shops. Our host gave us great tips on arrival and was available for any questions throughout our stay. It is a very bustling area, so may not be everyone’s taste for a family stay - but we had a great time with our 8 year old in tow. We can’t wait to come back!

10/10
Exceptional
Douglas Mark, 19 Aug 2023
expedia-logo-v2.pngTraveller

Fantastic

10/10
Exceptional
Matt, 04 Jan 2023
expedia-logo-v2.pngTraveller

Fantastic all around.

10/10
Exceptional
jasmine, 20 May 2019
hotel-logo-v2.pngTraveller

Can't beat this service!

Have stayed here a few times. Great location and property. In the heart of downtown! Ground keepers Gilberto and William are super friendly and are on top of requests. Will continue to stay here when I'm in Tulum. They always make my family and friends feel at home.

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