parking is very difficult

Location is good

Had no coffee or tea as advertised. No tv in our room as well.

This property was great just as it showed and beyond our expectations. The only confusion was I had read I was supposed to receive a code to check in but I never received any code even after the 4pm check in time. The staff at reception do not have anything to do with any of that but luckily the staff was kind enough to help contact the property owner for us even with the language barrier and we were eventually able to receive the code within 10 minutes,I would make sure to have the code prior to getting there. Other than that it was an amazing stay would stay there again and would reckoned to anyone. Location is great and only a 20 minute walk from the central bus station where you can take a bus to and from Tulúm airport.

Good value but needs improvement

Location is good and rooms are in good condition and very modern. Room cleanliness needs improvement and number of towels need to match number of guests. On the safety side, when renting the two connecting units there needs to be a way to lock the outside hallway door in order to avoid having to lock the two individual unit doors. We traveled with small children and decided not to use the small unit as it would have required us to lock them in the unit for the night without a way for them to get out and come to us if needed (unsafe). Thankfully there was a sofa bed in the larger unit for the 3 of them to sleep in next to our bedroom.

Pros- close to everything. Walking distance to downtown. Room and property were clean. 2 pools and a sauna. The downstairs pool is set up like a Cenote. Super cute. Cons- I was so disappointed about the plunge pool in our room. It was dirty and we couldn’t figure out how to turn it on. This is mostly the reason I got this specific room. No housekeeping during our 5 day stay. Also, the balcony railing was not stable. This is def a safety hazard. Need to know- make sure you know your room number and access code before you arrive. Front desk can’t help with that all. Area loses power/water intermittently. Not the hotels fault but just be aware of it.

Me encanto el Lugar es hermoso y todo muy limpio. También el chico que está en el check-in y la persona que me atendió que se llama Liz excelente. Mi próximo viaje tomaré más días para hospedarme ahí 😍🏝️

Great stay near everything

Amazing hotel with 4 pools , all clean, you can walk to downtown (6-8 min) , staff was so awesome in answering all my questions.... I will definitely stay here longer next time I am in town

Good location

Beautiful place, great amenities and good location.

The only bad thing was construction around the area.

The staff is amazing !! The facility is beautiful .

I loved this place! So close to everything. Only thing is it was very difficult to find the place. There’s no sign outside the building with name of property. Other than that would rate a 10

Ruined new years celebrations

Booked for 5 nights over New Years and left after 2. We wanted to move to a different room as people were partying until 5am the day before New Years Eve. Security did try to ask them to be quiet but failed and just gave up. Nobody cleaned the room, there was a leak in the bathroom. We called and called and could not get in touch with anyone. Tried 5 different numbers (from UK mobile which cost a load). Email wasn't responded to until 5 days later when we were no longer in Tulum! Then they just said we stayed there so wouldn't give us a refund. Spent most of NYE daytime on the virtual chat and phone to Hotels.com instead of relaxing at the beach. Gave up and found somewhere last minute for New Years with a better location and cleaned room.

The amenities were ok but the staff were terrible. Lied, intimidated and threatened our safety about an electrical fire in our room just to downgrade us to a lesser room 3 days into our stay, so they can put new guests in the nicer room the same night. Housekeeping came only 1 time to clean and replace towels the entire week. Would never recommend

Nice staff

Poor services and communication.

Our room has not been cleaned for 3 days.

The room was nice. However staff is terrible. I stayed for four days. There is no housekeeping at all. I asked for an blanket on the first day, and four days later when I checked out, I still didn’t have a blanket. There is no front desk staff. No way to contact employees. So I everything goes through Expedia chat. The hotel is rude and does not answer. Or answers and tell you they will help, but they don’t help. I had the same towel to shower with fof four days. That is unacceptable. I asked for a late check out and was willing to pay extra. They never answered. Will never stay here again. Most terrible service I have ever received.

There are No signs for the property. The driver drive around for 45 minutes looking for it. We were beginning to think we were scammed. Scary experience. They could’ve sent an email with directions or advisory.

IIK was beautiful property I went during new years so no construction was happening. I was able to walk to a lot of parties or food or to items in under 10 or so mins because we were that close to the downtown strip. The property is exactly what I had expected and they always are cleaning & I appreciated that. Super beautiful, 24hr security up front, Raphael the manager was friendly and accessible by WhatsApp.

Great room. Staff was helpful. They didnt have room service per say.