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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Hyatt Place Dubai Al Rigga Residences in Dubai (Deira), you'll be within a 5-minute drive of Dubai Creek and BurJuman Mall. This hotel is 4.3 mi (7 km) from Dubai World Trade Centre and 5.4 mi (8.8 km) from Dubai Cruise Terminal. Make yourself at home in one of the 84 individually decorated guestrooms, featuring kitchenettes with refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and 42-inch flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Dubai? This hotel has 2648 square feet (246 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.

Hotel policies

No cribs (infant beds) available

Car required

Gap period enforced between guest stays - 24 hours

Professional property host/manager

Onsite COVID-19 testing (PCR) is available

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 8:00 AM to 8:30 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately AED 80 per person
  • Housekeeping fee: AED 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

German

Arabic

Russian

Portuguese

Korean

Filipino

English

Chinese (Mandarin)

Italian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Conference space

Breakfast available (surcharge)

Laundry facilities

Children's pool

Safe-deposit box at front desk

Spa services on site

Free newspapers in lobby

24-hour front desk

Business center

Meeting rooms

Pool umbrellas

Free wired internet

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 2648

Conference space size (meters) - 246

Number of outdoor pools - 1

Snack bar/deli

Free self parking

Free valet parking

Computer station

Number of bars/lounges - 1

Number of poolside bars - 1

Number of swim-up bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Banquet hall

Eco-friendly cleaning products used

Covered parking

Uncovered parking

Secured parking

Covered parking

Uncovered parking

Secured parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Bicycle parking available

Hotel reviews

8.4
Excellent354 Verified Reviews
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Cleanliness8.6/10
Service8.6/10
Comfort8.8/10
Condition8.4/10
location10/10
Neighborhood8.2/10
10/10
Exceptional
Jithin J, 23 Oct 2024
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Good stay in Dubai

10/10
Exceptional
Jithin J, 22 Oct 2024
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Dubai trip

Really nice hotel for stay with family.

2/10
Poor
Pouya, 13 Aug 2024
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Disappointed

I have stayed and visited this Hotel for past 10 years or more but every year they are loosing more Quality as we go . And I’m A very loyal guest to any hotel that I like or feel Comfortable with . As much as I’ve tried to give my self and them a chance once a year but Unfortunately, nothing has improved so at this point I think it’s time to find a new hotel .

8/10
Excellent
Verified traveler, 21 Jul 2024
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Trip was good. Hotel staff was cooperative and good service was provided by them.

8/10
Excellent
Verified traveler, 21 Jul 2024
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Stay was good. Staff were good and cooperative.

8/10
Excellent
akmal, 14 Jul 2024
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Excellent friendly staff attentive and responsive to our needs. The apartment rooms were spacious and well designed I would highly recommend booking here if you don't mind being just outside the central areas of Dubai

10/10
Exceptional
Hina, 04 Jul 2024
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Loved our stay there! Will go again with our kids!

8/10
Excellent
Ahmed, 01 Jan 2024
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clean and handi

10/10
Exceptional
Verified traveler, 19 Dec 2023
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Home in Dubai

My name is Delia.. Ernesto’s name appeared bec I reserved it for him but he cancelled and I took over it This is my 3rd time to book and stay in this hotel . My friends and I love it so much due to this place is near to everything.

2/10
Poor
Ruk, 06 Dec 2023
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This place is falling apart and the staff is incredibly rude. I DO NOT RECOMMEND THIS PLACE AND Strongly advise against staying here based on our nightmarish experience. 1. Check-in Fiasco: Booked room was under maintenance; forced to settle for a different room on arrival (found out later they sold our room to other guests). 2. Unsafe Incident: A heavy curtain beam fell on my sister's head; instead of addressing the structural issue, the hotel blamed her instead of fixing the problem and rehousing us at 2am! 3.Rude Bad Attitude: Hotel ignored our calls after the incident, showing no concern for our safety or well-being. 4. Sleep Disruption: Hammering for maintenance at 2 am disrupted our sleep; unacceptable disregard for guests' rest. 5. Hygiene Nightmare: Shower emitted a putrid smell like rotten eggs; leaking ceiling added to the discomfort. 6. Baggage Nightmare: Hotel failed to pack two of our bags during checkout, creating chaos and nearly causing us to miss our flight. Overall Disappointment: Shockingly poor service, utter disregard for guest safety, and no accountability from the hotel staff.

10/10
Exceptional
Maritza, 13 Nov 2023
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It's is a nice property. The area is a little busy but it is safe if you use common sense. The apartment was really nice, clean and comfortable.

10/10
Exceptional
Saeed, 12 Sep 2023
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Great, nice and clean hotel, friendly staff. I will come back again. Recommended to others as well

10/10
Exceptional
Saeed, 08 Sep 2023
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clean place, staff very friendly, restaurant was okay with good quality foods. I will recomend

10/10
Exceptional
Mahmudun, 21 Jun 2023
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Nice hotel good service

10/10
Exceptional
Mahmudun, 14 Jun 2023
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Nice and beautiful hotel . Nearby lot of shops and super shops available .

6/10
Fair
Lissette, 13 Jun 2023
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Just ok

8/10
Excellent
Paul, 14 May 2023
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Convenient and practicable apartments

The washing machine in every studio helps a lot . An update on plug sockets including for phone chargers would be ideal . Great WiFi

10/10
Exceptional
Amir, 04 May 2023
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We liked the size of apartment and amenities inside specially washing machine comes handy after family desert or beach trip. Kids loved the pool also Breakfast variety was good too. Only draw back was funny smell in the apartment may be due to air conditioning and one of the toilet sink get blocked. Staff was very helpful and welcoming.

10/10
Exceptional
Verified traveler, 01 Apr 2023
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Good airport location

Great apartment in an ideal location for the airport. We stayed in a 2 bedroom apartment which was a good size. Kitchen, dining table and seating area. Bath in one of the bathrooms, shower in the other. We had breakfast which had a good choice.

8/10
Excellent
Mohammad, 26 Feb 2023
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Overall experience was great. Would love to visit again

6/10
Fair
Pouya, 19 Feb 2023
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Great location . Super clean rooms . Great staff . Very good gym and pool but can’t get much sleep

4/10
Poor
Vamsi krishna, 13 Jul 2022
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Wifi was not working properly. AC was not working for 2 days in one of the rooms. Water leaking in the bathroom roof and faucet.

10/10
Exceptional
wendy, 22 Jun 2022
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Great location! Clean and friendly staff, Supermarket, train station, pharmacy, discount stores, clothing stores, restaurants all within walking distance… Airport is about 20min drive

8/10
Excellent
Kurootulain, 13 Jun 2022
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Condition of the room was okay.

10/10
Exceptional
Abhijeet, 19 May 2022
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It’s an amazing property, 10 mins from airport, the rooms are huge and beds are comfortable. Staff is super nice and friendly. Totally recommend.

6/10
Fair
Ramzy, 18 Mar 2022
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Our room had a heavy musty smell all week…. Finally we ask housekeeping to please disinfect the area under the sink which seemed to be the area where the smell was the heaviest but unfortunately the smell continued. Otherwise we had a great stay and staff was pleasant.

6/10
Fair
fozia, 17 Mar 2022
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Nice property but horrible wifi. Would disconnect several times. They sent IT guy to help but we kept having issues. Otherwise nice place

6/10
Fair
Jerrica, 15 Mar 2022
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I had read reviews before booking. All were complaining about the check in. I hoped ours was not this experience. However, upon arriving and going to the guest I stated “ I am here to check in”. He asks for my passport and then immediately says he doesn’t see a booking and what is my booking number and did I come to the right hotel. It had me completely worried. Literally , 5 seconds later he says “ Oh It’s here”. You should not make guests feel this way. We then go the key and it did not work. The room felt old but it was ok and spacious. If you really need space, this is a good idea.

8/10
Excellent
Sharida, 15 Feb 2022
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i liked from a hotel room i was given a 2 bedroom apartment which was a big surprise middle bathroom needed to be cleaned better -shower had mold-some parts off the unit looks aged-though the outside facade looks brand new

10/10
Exceptional
Mazahir, 05 Jan 2022
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All good

4/10
Poor
Verified traveler, 20 Dec 2021
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Family

I did not like the hotel at all. Slow check in and there is a bad smell in the bathroom. Also the restaurant is very crowded and you have to wait for your turn. There is noise from the swimming bool in the apartment.

2/10
Poor
Charles, 04 Dec 2021
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Hotel policy for guests. Telling my guest to pay 200AED

10/10
Exceptional
Tahir, 02 Dec 2021
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Exceptional hotel with great sized rooms.

10/10
Exceptional
Verified traveler, 20 Nov 2021
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Superb!

Superb! Close to metro station and stores. Clean and friendly customer service. Got upgraded because of the delay of the unavailability of our room. Everything in this hotel is just amazing will definitely consider staying here again. :)

8/10
Excellent
Mohammed, 15 Nov 2021
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very good

friendly staff and helpfull , thanks for all front desk staff

2/10
Poor
Fatima Zara, 20 Oct 2021
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My stay wasn’t pleasant as I was not comfortable at all. Leaking bathroom, smelling carpet, smelling apartment. Didn’t enjoy my stay at all

6/10
Fair
Marilou, 18 Oct 2021
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Its not my first time staying at Hyatt Place Al Rigga. It was nice that's why we keep on coming back. But my recent stay was not good. I was able to check in only nearly 5pm instead of 3pm. and the room was not yet cleaned when we enter. the staff are so busy maybe because there are lots of guests. I was always happy during my previous stays but the recent one I feel sad.

2/10
Poor
Rahima, 13 Oct 2021
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Roaches!

2/10
Poor
Verified traveler, 23 Sep 2021
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Worst terrible disappointing dirty rude unfriendly

So far from any hotel stay I made it was the worst experience. I waited more than 3 hours to check in not to mention I decided to delay coming for 2 hours if not then 5 hours I will be waiting.first They keep asking me to wait as my reservation is not showing in the system after a while they say no available room regardless I made a confirmed reservation prior.no one knows how to fix the booking,everyone just talk while moving on to other guest who are also complaining (swear on this one) same issues. While one of my friends with me had enough and spoke, they mocked her and I was so embarrassed as she was my guest.it was a birthday celebration and it’s so embarrassing and terrible, we wait with our things in a lobby for hours with no assurance which time we can check in as they keep saying in 20 mins until is came hours. Finally we got a room at 8pm and the room smells like hell when they said there was a maintenance so obviously someone just checkout. Honestly not sure about sanitation in these times of covid anymore in this hotel. I always stay in hotels as I’m from the province and I’d like to relax but I guess at that point in Hyatt wasnt good as the ratings it’s a bad as dealing with guest bad staff relations, worst system, worst cleanliness, terrible room and housekeeping as the changing rule of bedding as they say is 3 days , no kettle and takes forever to request anything . Staff outside is so rude, no one even help just to open door while I carry all 3 luggages

2/10
Poor
Sana, 14 Sep 2021
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The room was so disgusting we left.

10/10
Exceptional
Mohammadreza, 25 Aug 2021
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Amazing staff. Good food. reasonable price

4/10
Poor
Muhammad, 24 Aug 2021
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Room was not ready at check in. Lame excuses. Had to wait an hour. Non-apologetic receptionist.

8/10
Excellent
Verified traveler, 04 Aug 2021
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The check in was smooth and all the staff were amazing and very helpful! Our stay was very good except I got a comment about the amenities in the apartment..the fridge/stove/washer/dishwasher were all old and didn't work properly! Also on our 4th night or so, the water tank in the washroom starting leaking heavily at 3 am in the morning and it woke us up..when someone came to check it, apparently they knew it had an old problem but just ignored it so this time they came closed the pipe and came following morning to fix it(took maybe 2 hrs!) Which is annoying when you dont expect such problems on your vacation

10/10
Exceptional
Verified traveler, 01 Aug 2021
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Hotel is located central to downtown Dubai. Hotel parking is bit confusing to get to, Just park in front of the hotel when checking in and ask for help with parking.

10/10
Exceptional
Verified traveler, 09 Jun 2021
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The property was very clean in and out cheap gor two room appartment, not too far from airport. I spend $22 on limousines taxe from Terminal 2 to the airport due to evening trafic, and just $6 going to termina 3 on sunday morning. Staff fro t desk are professionaly friendly. I reccomend the peace and tranqility of this propriety.

10/10
Exceptional
Osama, 04 Apr 2021
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Excellent service and clean of hyatt place Jumeira

This rate was for hyatt place Jumeirah because when we reached the hyatt place al riqqa the room was not available so they arranged for us a room in different hotel related to same group but it was perfect experience

10/10
Exceptional
Marilou, 04 Apr 2021
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Nice room & clean. Nice for family

It is good. The room is nice and clean. Other staff are nice. but maybe because they are busy, we are not accommodated on our request. We requested in-room slippers but we did not receive.

10/10
Exceptional
Mohamed, 08 Mar 2021
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Good

Very comfortable and lavish hotel and a very reasonable rate.

6/10
Fair
Frederik, 04 Jan 2021
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No housekeeping

Old rooms but very comfortable beds. I ordered extra towels three times but never showed up we were there for 3 nights never saw housekeeping. Forgot laptop charger and tried calling the hotel many times before they finally told me that they don’t have it not sure if they even checked. Besides that, we enjoyed the mosque’s music 🙂🙂

10/10
Exceptional
Kenneth, 24 Dec 2020
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Great experience. Will recommend this hotel to anyone.

8/10
Excellent
Yahya, 28 Sep 2020
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Everything about the hotel was good. Only very poor customer services

8/10
Excellent
Mary grace, 28 Sep 2020
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I love staying on this place. I feel like it's my second home.

8/10
Excellent
Paul, 26 Jul 2020
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Friendly approach of hotel staff. Very helpful and always ready yo assist

8/10
Excellent
Verified traveler, 16 Feb 2020
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We liked the room and the pool area. The location was OK but not great.

2/10
Poor
Verified traveler, 14 Jan 2020
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Old property that make sick my wife. She got an allergy reaction with Severe difficulties for breathing. We have to cancel our booking and seek another place.

8/10
Excellent
Kumlesen, 07 Jan 2020
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Hyatt place Al rigga

Everything was great except the check in . We were advised that the booking was cancelled due to problem with the credit card .. this caused a minor delay else the stay was pleasant .. the tea is close to the station and night life of the area ..

2/10
Poor
SKmiami, 21 Dec 2019
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From check in to check out. We felt very unprofessional. The staff did not have a clue. We found the property is attractive but needs lot of customer service training. We called for bell boy no one showed up. Carpets are worn out. Hand shower was not even getting into the holder as they had glued it and not even holding onto the holder.

10/10
Exceptional
Mohammed Sharif, 12 Dec 2019
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Bang tidy

Everything was excellent. Very much recommended Great location and spacious apartments

10/10
Exceptional
Verified traveler, 10 Dec 2019
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Awesome friendly service great staff! Very convenient location as well, very helpful people I will definitely remember whenever I will go back to Dubai I will stay there

10/10
Exceptional
Verified traveler, 08 Dec 2019
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Fantastic hotel, very clean and big size apartment for a small family. Very courteous and friendly staff

8/10
Excellent
Mike, 29 Nov 2019
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Value for the price

We had a 2 night stopover and it was good value for the price. I requested an iron early on arrival to our room ( there was an ironing board but no iron). The iron was delivered over 24hours later after I left a note on the ironing board for room service the next morning. The room did not get serviced until 5;30pm when we returned from our day out and went to reception to let them know that the room had not been done. The breakfast were good and we had an early morning flight on the 3rd day and Aboo Baker was very generous and allowed us to enter the restaurant for breakfast at 6am although breakfast did not open until 6:30am. He was very attentive.Overall good but the service was not up to the Hyatt standard.

10/10
Exceptional
King, 29 Nov 2019
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Everything is perfect but it would be nice to add ventilation in the bathroom and dish detergent in the kitchen, other then those, everything is perfect.

8/10
Excellent
Verified traveler, 26 Nov 2019
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Love the neatly decorated 2 bedroom apt they provided. However I did wish they had more cups, and plates to use. But the overall stay was wonderful.

8/10
Excellent
Mike, 10 Nov 2019
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The hotel is clean and the room had a good size , but their service is slow and they don’t have hair dry blowers neither beauty salon, and not restaurant for dinner just for breakfast.

8/10
Excellent
Verified traveler, 03 Nov 2019
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First night was tough, as the room smelled intensely of cigarettes (probably through ventilation) and they had no other available room to move me at, so I hardly slept at all. There were also a few mishaps (half the shower rail came off). However, the staff were fast to accommodate me as best as they could and moved me to another room the next day. The hotel is a bit further off central Dubai but it’s a good opportunity to see a bit of the “real” city the tours don’t take you at. The rooms don’t have a hairdryer which was a real surprise for a Hyatt. The cleanliness was ace, the bed linen were always fresh and spotless.

10/10
Exceptional
Wells, 24 Oct 2019
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Very nice hotel. Booked it for my parents for their Dubai trip and they really enjoyed their stay. Breakfast was good and staff very friendly.

10/10
Exceptional
Peter, 14 Oct 2019
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Fantastic hotel and apartments a few minutes walk to Al Rigga Metro station and close to Dxb Airport. Only let down was the pool was freezing cold.

8/10
Excellent
Verified traveler, 14 Oct 2019
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It was such a spacious apartment with two ensuites which was nice. It would be nice if the microwave oven and washing machine came with instructions...I managed to download the manual for the washer online but just had to guess for the microwave.

2/10
Poor
Verified traveler, 12 Oct 2019
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my stay here was not what i expected. To begin with I did not feel welcomed during my check in experience the gentleman working the desk was rude and unprofessional and it took me twenty minutes to check in. I then asked the front desk to deliver my luggage to my room, 40 minutes later i still was waiting on the delivery of my luggage. I had to call downstairs, yet no answer so i decided to go downstairs myself. I got to the lobby and it was slow no reason as to why my call should’ve gone unanswered. I took my luggage upstairs myself and the front desk said nothing but “sorry” for the inconvenience. Breakfast that was paid for was a joke, same items for breakfast every day that i was there. If i had known this was the case i would’ve booked the room without breakfast and gone out for breakfast. The room that was given to me was dirty filthy, stains all over the bed, walls, furniture. Also the furniture was dusty as if housekeeping never dusts them off. Overall, unhappy with my stay first and last time that i will be staying at this Hyatt.

10/10
Exceptional
Adim, 10 Oct 2019
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Excellent property. Clean rooms and very neat linen.

10/10
Exceptional
Verified traveler, 11 Sep 2019
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The hotel is located in the older part of Deira in Al Rigga but the facilities and especially the employees were outstanding, From the check in personnel to the housekeeping staff just about everyone I encountered throughout the hotel provided outstanding customer service and seemed to really enjoy their work. The breakfast was very good with multiple selections. There was also a night club / bar located inside the hotel that was full of entertainment and lively. Overall my stay was pleasant and would recommend this hotel.

10/10
Exceptional
Verified traveler, 11 Aug 2019
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I booked an apartment suite which was extremely spacious, clean and with good amenities. The pool area was lovely but the pool water was way too hot to be enjoyable on a 42*C day...it felt as warm as bathwater and not at all refreshing. Other than that, I had a great stay, all staff were incredibly helpful and polite...best I've seen for a long time. Especially restaurant staff, amazing!! Buffet breakfast had a fabulous variety and was delicious.

2/10
Poor
Dubai, 07 Aug 2019
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The worst so called hotel. Poor customer service. Never at this hotel again.

8/10
Excellent
Verified traveler, 05 Aug 2019
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The quality of the property meets my expectations. However, the staff were not listening to clients from my experience. I had communicated to different staffs from the very first night of my arrival about the two bookings up till 24th of July. However, I was embarrassed to see a man knocking on my door late at night on 23rd to inform me that I have overstayed and wanted to know the time I was planning to leave the room. I was lost for words, told the person that I needed a call from the front desk. My request for a receptionist or another staff to call me and my several telephone calls to the front desk were ignored as empty promises of someone calling me were displayed. No one called me to address this issue. This was a disappointment. Staff do not communicate with each other. This was also evident when my room was changed after the first night,3 hours after the initial time, only to be taken to a room that has not been cleaned and several calls has to be made for the allocation of another room. Another issue experienced was not been given the booked apartment on my arrival at the Hotel, the excuse was they were having maintenance issues which do not sound plausible as the Hotel appeared to have been over booked. Was given a room with kitchenette. The delay of more than 2 hours to check in after a long flight and not getting the room booked wasn’t a pleasant experience though a goodwill gesture of £20 given after insisting to speak to a senior staff member.

10/10
Exceptional
Verified traveler, 16 Jul 2019
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Clean hotel big rooms with all facilities enjoy my stay in this hotel

10/10
Exceptional
Verified traveler, 12 Jul 2019
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People is really very nice, we felt very comfortable. Rooms are big, clean, modern and comfortable. Breakfast is awesome, Food at the restaurant is good and they have a well equipped gym. Last but not least, the swimming pool is very nice!!!

10/10
Exceptional
Verified traveler, 01 Jul 2019
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I loved the service Everyone was nice and friendly.

10/10
Exceptional
Verified traveler, 29 Jun 2019
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The experience at this hotel was very good. Staffs were very helpful. The breakfast was awesome. Very neat and nice place. Would recommend the hotel

10/10
Exceptional
Verified traveler, 01 May 2019
expedia-logo-v2.pngTraveller

Service staff needs to be a bit more responsive to calls. But overall great hotel.

6/10
Fair
Mobin, 15 Apr 2019
hotel-logo-v2.pngTraveller

Hotel going worst with time.

This time I was very disappointed, AC was not working properly, after complain no one listen to me, BTW staff at reception are very cooperative but room service was not good, Hotel condition is also pathetic, in every area repair job was going on. Heavy traffic at breakfast, even waiting Ine and I have to wait for almost 15 minutes.

2/10
Poor
SUBRAHMANYA, 14 Apr 2019
hotel-logo-v2.pngTraveller

Check what you are paying for .....

Hot water line was under repair in one of the bath rooms in the two bed room apartment we rented. They knew this. When we asked to check, the maintenance people said, the hot water line is not working and they will repair after we check out. They did not even feel bad to say that......very disappointed

10/10
Exceptional
Leah, 05 Apr 2019
hotel-logo-v2.pngTraveller

Great Hotel

We booked the hotel apartment 2 bedroom 2 bathroom. It was exceptional. The rooms were overly spacious and clean. We loved the kitchen and the fact that we were able to do laundry for our week long stay. My only issue and this is my personal preference is that the water in the shower didn't get hot enough. Room service tried to adjust it and it did get hotter but didn't last long. My kids were OK with the water temp but i would have liked it to be hotter. again that's my personal preference.

10/10
Exceptional
Muhammed Abdul, 02 Apr 2019
hotel-logo-v2.pngTraveller

Good hotel

Very nice hotel

8/10
Excellent
Shezard, 24 Mar 2019
hotel-logo-v2.pngTraveller

Hotel taking money without your authority.

Once we arrived at the hotel check in was where my problem started, my original booking that was made for 2 room's was then made clear to me that one room had been cancelled. On further discussion I was then told the hotel decided to try taking money from my account so they could confirm that I was going to have the second room so because my card was declined Hyatt place decided to cancel my second room. My booking was clearly made with paying at the hotel so i was extremely annoyed with the hotel who decided to try taking money from my account without my authority. Eventually a second room was honoured but with a higher price, in all my 10 year's plus travelling to Dubai I have never expected this type of behaviour. I hope somebody at hotels.com will have some answers regarding this matter.

10/10
Exceptional
Verified traveler, 06 Mar 2019
expedia-logo-v2.pngTraveller

Property is nice and convenient Staff are highly professional and helpful

8/10
Excellent
Verified traveler, 02 Mar 2019
expedia-logo-v2.pngTraveller

Entertainment in the hotel bar was disappointing music too loud after 9.30pm with the same band playing each night. I love music but not at this volume. Overall accommodation was good with a good breakfast.

10/10
Exceptional
Verified traveler, 26 Feb 2019
expedia-logo-v2.pngTraveller

We were upgraded to an apartment which was fantastic. With the best shower we've ever had in a hotel. Breakfast was delicious and the staff were extremely helpful, polite and personable. Swimming pool was lovely, only prob was u had to catch the sun before 2 pm as it went behind next doors hi-rise and left the pool area in the shade. Great place to stay!

10/10
Exceptional
Muhammad, 24 Feb 2019
hotel-logo-v2.pngTraveller

Business trip in dubai

Great location and nice hotel

10/10
Exceptional
Verified traveler, 23 Feb 2019
expedia-logo-v2.pngTraveller

Staff were very friendly. Hotel was very clean and room was cleaned everyday. Happy to assist if you needed help. Menu for food was a variety of different cuisines. I would recommend this hotel.

8/10
Excellent
ABDUL WAHAB, 22 Feb 2019
hotel-logo-v2.pngTraveller

Hotel apartment was clean and comfortable.

6/10
Fair
sanchit, 22 Feb 2019
hotel-logo-v2.pngTraveller

Good Business Hotel

the taps in the bathroom were leaking. Otherwise the stay was good.

8/10
Excellent
Radhica, 18 Feb 2019
hotel-logo-v2.pngTraveller

Great stay

Very good stay and excellent breakfast and service

8/10
Excellent
Verified traveler, 12 Feb 2019
expedia-logo-v2.pngTraveller

The room was not as described at the time of booking on the Expedia website. It should have had a sofa bed, but that was not the case. I complained to reception but the alternative room with the sofa bed did not have the view that was also described at the point of booking. The room did not have any soap or shower gel, and the sound on the TV was not working but this was rectified once reported. Despite these glitches, the hotel was good, clean, well maintained, modern and the staff were very helpful. The breakfast in the morning was lavish and very comprehensive. The room was spacious and had all the mod cons including a fully fitted kitchenette. The hotel is well located with the metro just 10 minutes walk away, and the airport only 30 minutes drive. Also nearby were many restaurants which offered good food and reasonable prices.

4/10
Poor
Verified traveler, 10 Feb 2019
expedia-logo-v2.pngTraveller

Staff needs more courtesy training, specially at the front desk. The elevator experience was horrible, its a serious mess, need to fix that. Room service took forever to arrive. Bed was worn out, time for new.mattresses.

10/10
Exceptional
Verified traveler, 03 Feb 2019
hotel-logo-v2.pngTraveller

Enjoyed the stay as the rooms have been redone, the hotel is close to the airport and metro which helps one to get around. There are tons of restaurants within walking distance and the staff is very friendly.

10/10
Exceptional
Verified traveler, 04 Jan 2019
expedia-logo-v2.pngTraveller

This was my first time visiting Dubai. I rented an apartment and felt like it was sort of a maze to get to my room, but after a day I was familiar with the hotel layout. The breakfast was great they offer a very large selection. We got up early just to eat and miss the crowd, but there was plenty of food. The food was delicious we ate other meals prepared for lunch and dinner. My picky eater loved the food. Very close to the metro station, other restaurants and supermarket nearby. I even found a money exchange place at the corner. The hotel offers the tours as well. Great place to stay.

8/10
Excellent
zohreen, 02 Jan 2019
hotel-logo-v2.pngTraveller

Nice family trip. The 2 bedroom apartment is nice n spacious.

4/10
Poor
Verified traveler, 01 Jan 2019
expedia-logo-v2.pngTraveller

It was in dubai . Other then that i was disappointed simply even asking a staff about how the elevator worked they just looked down at me and then completely ignored me. Certainly wasnt worth me staying there to be judged . And also i checked in late to assure a room would be ready but it wasnt after getting off a flight from africa all i wanted to so was shower and nap. Great valet guys outside super great.

8/10
Excellent
Verified traveler, 28 Dec 2018
expedia-logo-v2.pngTraveller

Staff overall were very nice and accommodating to my requests. I will stay here again.

8/10
Excellent
Prince, 26 Dec 2018
hotel-logo-v2.pngTraveller

Very nice stay, comfortable clean and good breakfast ... WiFi range could better though.

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