Breakfast was limited

It’s was great services was pleasant and housekeepers kept the room clean at all time

All the staff was incredibly friendly. The free breakfast was a nice added bonus. Parking should be cheaper considering it is shared with the casino and it can be hard to find a parking spot. There is nowhere near by for late night food unless you get fast food or travel down the block to more unsafe area.

It’s about 15/20 minutes from San Jaun, but overall stay was great! Staff are very bilingual, and welcoming.. breakfast was different every morning and good.. there was a mall, grocery store, and food places very close by.. overall stay was a 9/10 because of distance from san jaun

awesome staff

This is a good comfortably hotel, although you need to have a car. The area around is not very walkable and it has a major arterial in front of the hotel. Two details were not great during my stay. Water pressure was low and internet was down.

The staff was not servicial

I love this place!!

The rooms were clean and cozy and the staff were all very polite and welcoming, and had free breakfast each morning really enjoyed my stay!

Great chill hotel

We loved our stay here at the Hyatt. Staff were very nice and the cleaning staff checked on us daily to ensure we had enough water, towels and toiletries. The beds were comfortable and I liked that we could control the air in the room. The free breakfast was nice. They even have a little snack bar for late night runs if you need it. Ubers are very easy to get to and from here if you don’t rent a car which we did not. We would stay here again.

Easy access to stores and food

This was a great stay, we did have a little issue in our first room but they definitely fixed the problem immediately and moved us to a better room. Staff were sweet and understanding.

The staff was great, the Free breakfast was the best part of our stay. We noticed that the room linens were not cleaned/changed everyday. They would just fold the bed with the same sheets. We knew because we found a bottle cap underneath the the linens on the 2nd day there.

Nice quiet friendly

Excellent staff

Everything was great. Will definitely be coming back. Staff is amazing. Housekeeping is great and everything from the room to the pool and the breakfast was fantastic.

Convenient for our purpose. Reasonably priced compared to in town hotels.

Great

Good

Great

Stay was awesome. Had a frw challenges when we checked in however, issues were corrected. In addition breakfast was especially great.

It was our last stop of many and did not disappoint we needed a place to get our selves together before flying home.

My family stayed here for 4 days. The staff are super friendly and helpful especially Ashley and her coworkers. They gave recommendations on shopping and places to eatn

Very clean property. Around a lot of restaurants and activities

Room and hotel were nice but it is far away from old San Juan and shopping.

Great location being adjacent to Plaza del Sol and easy driving to many areas of interest. A wide variety of dining options in the immediate environment. Very safe and comfortable surroundings.

It is away from the commotion from San Juan, there is easy access to the highway, and only 15 min from Plaza Las Americas and restaurants. You will need a car to move from and to this hotel

Great hotel, safe, quiet and clean. Bar and restaurant on site, breakfast was good. Staff was friendly and attentive.

N

Great

They have a restaurant and casino on the property plus Walmart and two shopping malls are close by, one is within walking distance however i don’t recommend walking there as there are no sidewalks, an Uber is $5. If you party La placita is only 15minutes away and the music is very diverse. San Juan about 25mins away. The property is clean, breakfast was decent, nice pool, clean room, great housekeeping. I didn’t give five stars because we waited almost an hour before we could check in due to rooms not being ready.

Awful expwrience

We booked a hotel with two queen beds and a sofa bed for six people. They said they only have a King bed available. I am pissed. Where am I supposed to sleep my four children?

ok

Breakfast and staff was amazing

The property was nice and very well kept. A car is needed not walkable. shopping sensor/mall is close by would say 10minute drive lots of food nearby including fast food, such as McDonald’s and Burger king and traditional Puerto Rican food as well breakfast is included at the hotel overall it’s a good stay if you have kids

Good

Great staff and FREE BREAKFAST

They have only on employee to attend reception and cafeteria areas … this is desfavorable for customer service . The room key 🔑 isn’t function, three time we need go to reception for this problem .

What I liked is that parking was easy and accessible, the area was quiet and there was a casino next door. Also, breakfast was included but very chaotic and only until 9am (most places will have it until 10am). What I didn't like is that it is too far from everything central. We had a car so it was ok but I wouldn't stay there if I didn't have a rental car. The biggest problem I had with the hotel was how it wasn't clean. I don't need a 5 star hotel, as long as it is clean. When I travel, it's just a place to sleep in but must be clean. The hallways smelled like a skilled nursing facility (I am a nurse and know that smell), the carpets in the hallways were filthy, you could see they needed vacuuming. The room was better cleaned and smelling but the bathroom door was filthy, the handle looked like it hasn't been wiped in months. There was dust on the walls, actually took a picture, you could see it in the light. The sheets were wrinkled and there was hair on our sheets, pillows didn't smell fresh. I really didn't feel it had a good cleaning at all.

Reservation for 4 people but only 1 bed

I did the reservation for my family: 2 adulta and 2 children. When we got into the bedroom there was only a twin bed, towels for 2 people. And the said that I should have “chosen” for 2 beds, I was not enough to Make a reservation for 4 people!!!! What Kind of hotel Make reservation for 4 and only 2 placês to sleep???

Fue nuestra segunda vez y nos sentimos comodos ahi. La habitacion es amplia.

Great stay, pleasant with room & hotel condition. Needed a room change because the initial room I was assigned smelled moldy but once the change was completed, no further issues.

Room was nice and comfortable

I liked the locatiom and breakfast.

We arrived late after a very long trip and got to our room and found only 3 towels so we went to request more and staff was very condescending and asked “do you realize what time it is” then handed us 3 hand towels stating couldn’t give us more towels at midnight. Buffet was average taste but ran out of most things and didn’t replenish.

Hotel guest shouldn't have to pay for parking

This is one of the best hotels around the San Juan area. We liked our stay here and the breakfast is good. The rooms are good but our bathroom door was getting stuck at the lock position and had to be yanked open. They fixed the door 12 hours after we made the complaint however they did make it somewhat usable in the mean time. Also the bathroom door slides and locking it is a bit of a challenge. Other than that the staff are very kind amd other services are good. There is a restaurant right next door and its okay. The parking space within the facility is good but its 12 dollars a night. Overall, I would recommend this place. Bayamon the area where this hotel is at is a good developed area and has many American style restaurants. However I would recommend trying Puerto Rican food instead and seafood.

Good location if going all over the island. Every thing you need at a short distance.

Great Value-Good Location

This was a great last minute find for our last night in P.R.! The hotel seemed almost brand new. It was a great value and a pretty decent location.

Great Hotel! Great location

The room was nice. The clerks were amazing friendly and very helpful. Definitely would stay there again

Mall shopping

Excellent service

I liked this hotel. It was great with the hot breakfast every morning. My kids had fun. Just wish there was more things to do at hotel. Room was nice and spacious. Parking was easy, staff was really nice and wonderful. Would definitely stay here again.

Nice hotel. The only bad thing was that they did not had the room ready. We had to wait two hours for the room. Also the AC stopped working at 3am.

The breakfast and room service are great

Nice place

The staff was very irresponsible. They initially gave us a room that tub clogged and room was dirty and sweat smell, moved us to the next room, it was also in similar condition. I have requested them to move to other Hyatt hotels, they said no but can cancel the booking. They told me to book any other hotels if we want to. I will not stay here again in the future or recommend to anyone.

Hotel is nice, clean and felt safe.

Liked the location. Hotel reception is not efficient and room service dont even know how to replace towels in rooms. Parking is in next bulding.

Location was perfect. Gym was very basic. Had fun in the swimming pool. Breakfast was nice. Staff was friendly and informative. Over loved it.

Excellent place to stay and friendly people

Really nice place to stay! I recommend the hotel.

It was great for our one night stay. But the room had a smell and the bathroom floor was sticky. And the toilet had black mold.

Affordable

There is a very nice science park next door, and an exceptional art museum. There are a few places you can walk, but traffic is busy. We took Ubers which were quite resonable. The staff at the hotel is great. And they obviously work very hard. However, they are understaffed and could use more help.

VERY GOOD

The room was nice and neat

Excelente hotel

Recomendado, servicio, localización, el hotel esta hermoso, el desayuno a otro nivel en fin 100 /10

Excellent. Clean. Great location. 20 minutes away from old San Juan. Breakfast is really good.

The staff, the room, the beakfast!! It was just GREAT!! HIGHLY RECOMMEND IT!!!!

Nice area, great hotel amenities, affordable and excellent service. Definitely recommend staying here.

It was just beautiful 😍

Excelente lugar para quedarse. Deben de arreglas los elevadores.

Nice staff

Una excelente opción para estar cerca de SJ , en un buen hotel con buen precio y excelente servicio. Habitación muy cómoda, muy bien insonorizada, aceptable desayuno, excelente ubicación para comprar o ir a restaurantes.

Good artention, quiet and have good location

The staff is very accommodating and helpful. The rooms are nice, could use a better desk chair, if you spend a lot of time working from the room, the chair is very uncomfortable. Parking is by entry gate and you pay a daily rate. They advertise a bar and food, but seems like the front desk staff is expected to staff this as well. There is a decent restaurant very close by.

The property was well maintained, staff members were excellent.

Great location, shopping & restaurants within walking distance. Next to a Casino for those who like to play. Staff was very friendly and attentive, excellent service. Would stay again next time.

Very good

Beautiful landscaping and staff was excellent and attentive to your needs

I was very nice

Great

Good location. Kimdness in their service. Clean.

Perfecto

Very safety

Un pequeño desastre, ningun hyatt te asegura tu cuarto aun cuando ya lo tienes pago con antelacion.

Should put notice in bathroom that hall switches must be on for bathroom lights to come on. Found out at check out. Thanks to the glass door let enough light in from hall way to shower. Comfy bed

Good

Excellent

Love it overall.. staff is amazing

The hotel offers a clean and comfortable rooms. Also, is next to shopping malls and sort drive to major highway.

Our stay was amazing only thing you have to pay $15 daily for parking but very convenient to the nearby mall and all the food places

Very disappointing anniversary vacation.

We booked this Hotel because we stayed here last year for our anniversary and it was very nice. The staff was very friendly. The service was efficient. The room was very nice comfortable clean and efficient and the view was absolutely gorgeous this year. It has been extremely Disappointing. There’s no balcony to our room and the view is not anywhere close to what we had last year. This is our second day and we went down to the pool last year. We were able to order lunch or snacks from our lounge chairs around the pool this year. They directed us to a food truck and it was closed. Then we proceeded downstairs to eat on the patio and the service was so slow. We didn’t really think we would get our food. Last year, I highly recommended this place to our friends and family. Unfortunately, this year I cannot repeat the recommendation if anything I would have to advise people to stay far away it’s definitely not the same. I feel really bad because we look forwarded to celebrating our wedding anniversary here again, but it is very disappointing

Room very spacious. Bed was okay, but not great. AC was great. Somewhat difficult to park due to the large number of cars visiting casino.

Had a great stay Breakfast was good Many restaurants nearby

The peaceful environment

Excelente