This hotel was fine for a couple of nights stay - wouldn't not recommend purchasing breakfast though as many options better quality and local to the hotel. The hotel breakfast was very disappointing and even though we paid for 3 days breakfast we only went 1 day for breakfast as it was not good. Otherwise the hotel was safe, quiet, clean and in good location.

Breakfast 👎 spread limited and didn’t taste good at all

Always a really good experience.

Really friendly staff. Second time here. Convenient place well guarded. Tye cleaners take pride in their job. Excellent staff. Cleaners do a good job. Efficient staff. Enjoyed the food.

mmmm

This property is awesome The staff has excellent customer service and quickly met . I will be returning

Comfortable bed and excellent and clean room. We were very pleased with our stay. Excellent location as it is convenient to walk to restaurants and shopping malls.

Excellent value for money. Good location and room and toilet standards are among the best.

Our best experience as part of our trip. The breakfast was amazing each day. I never like the breakfast we get at other places but in here I didn’t miss it in the 3 days we spent

Nice location

Good mood

It was good.

Excellent hospitality and convenient

The staff were extremely unhelpful and very stubborn. Had to ask twice or thrice every day to get the room cleaned up and the reception staff were always unresponsive. Noone picked up the phone whenever we called reception. Poor poor service.

Swimming pool not available but we aren’t informed

The stay was ok except that we only knew if the swimming pool not available during our stay only when we got into the room and saw the note. Spoke to the front desk for supervisor but didn’t come back to us. It was a holiday so we could have gone to another hotel with a swimming pool.

Very roomy and clean

Overall is good but you need to pay for parking, a flat rate of RM12 above 6 hours. Do not expect this with the price of the room. If not wrong, even housekeeping needs to charge. Their concept is like AirAsia if you know what I mean.

Good venue to stay

Friendly and professional staffs at check-in. In thr room, little repaeting noise came out from AC. Long hair spotted inside of folded towel. Other than that everything was perfect.

Apartment like of room

Nice location

Lovely hotel

Great location

Feels more like an above average service apartment.

Parking cannot make it

Room was big and nice but the parking was really lousy. You go up a different lift to another part of the building and if its raining you get wet. And parking isnt covered even this kind of hotel price.

we had a technical issue on the first night and resolved quite fast. well done and thank you for the staffs who assisted us that night. overall we had a pleasant stay.

A very good hotel in all respects

The toilet didn’t have a shower screen and it was really bad!!!!

Very good, clean hotel. Helpful staff

Great

Family vacation

Great Service & location. Front desk staff were very friendly. Not forgetting the security officers.

Staff was kind

Clean and pleasant stay.

N/A

This is my worst and scariest hotel stay. I went alone to check-in to a twin bed studio. The front desk staff, Mr Conrad was neither friendly nor courteous and made several crucial mistakes. 1. Other guest (Mr Tan) were wrongly checked-in under my name earlier and then I was wrongly checked-in under other guest’s name, Mr Tan. How could that happened when i provided them both my NRIC and Expedia booking number 2. Wrongly assigned me to a room which is already occupied. I entered the room using the keycard provided and resulted in me being angrily shouted by an Indian man occupying the room with a lady that time. I was in great shock and my heart was palpitating all the way. Btw, this is a 1 bedroom suite, and not studio that i booked. 3. Next, he assigned me to a wrong room again, a 2-bedrooms suite. So got to be reassigned to another room 4. For the 3rd room, it was a king-sized bed studio instead of twin bed suite that I booked. Anyway, I accepted the room. 5. There was no other guest checking-in that time, but with all these mistakes, it took 45min for me to get a room and another 15min to get the 2nd room key for my roommate 6. And that night, my roommate couldn’t enter using the 2nd key when I was not around. So inconvenient. In conclusion, the hotel & room conditions are good and clean. But the staff’s services were really inefficient and it had not only caused inconvenient but also compromised the guest’s data & physical security as well as privacy.

Nice residential area next to malls and many options for food and entertainment. However, was always had to wait a little more than usual for a Grab ride.. or ask hotel staff to dial a cab for me. Room itself is spacious and comfortable

Could do with a bigger choice for breakfast

A good memory of stay!

Quiet, clean and excellent service.

Good location, new service apartment

The staffs were very accommodating, friendly & attentive to our needs.

Good

モントキアラに用事があるならば、圧倒的に便利な立地。部屋も広々しており、到着してすぐリラックスできますし仕事をするのにも十分な環境です。

This property is located in a very posh area. There are a lot of multi nationals living nearby

Location strategy good .Quiet & pleasure environment surrounding of the property . Regret of the parking management . Did not get back the change through the car parking payment machine . Have walked in to the car parking management office for the change and without any direction sign .

Great location,clean but breakfast could be better

Had a great pleasant stay. Location was superb, very convenient to restaurants, groceries. Most staffs were friendly. Room was cleaned and comfy bed. Good housekeeping service. The breakfast I have to say is very disappointing. We have stayed here before covid hit and loved their breakfast then, however this time, their breakfast was very average and it kept repeating the same menu for every single day I was there for the next 16 nights. I felt like if they can provide hot meals such as noodles and rice porridge, I believe they can also offered other hot dishes as alternative especially for us guests that are there for longer than a week stay.

Parking

No free parking for guest

The staff has been tremendous

Conveniently located home away from home

Fully equipped kitchenette and complimentary purified drinking water provided. Room was spacious and comfortable. Lots of restaurants and shops within walking distance for meals/meetings/to buy daily necessities. Accessible and within 15 minutes drive to the city center.

The property is unique because it feels like a home with the features of a hotel. It also has one of the nicest staff who made us feel like Kuala Lumpur is our home even though we have just moved here. I would like to mention that Mary, Conrad, Merin, Mellisa and the team were all very helpful to me and my family. Thank you again.

The staff at the reception especially Mary and her team have been very accommodating to my daughter. There is nothing that we did not like. Keep up the good work.

Great place to stay!!!

Located in the heart of Mont Kiara, this gem is walking distance to many of the eateries in the area. The rooms are spacious, modern, clean and airy. Fit for a family staycation / extended stay. Due to COVID, breakfast service is limited but guests are allowed to pack breakfast in to-go boxes to be enjoyed in the room. Staff are friendly and the GM of the Property, Bennett Peter takes pride in making sure each guest is treated well and is able to experience the Hyatt family hospitality! Follow through from reservation to end of stay follow up is impressive! Thank you Hyatt Family for being a gem to the Mont Kiara community!

During these time of pandemic where cleanliness is the most important thing, you have done a great job.

Night away to Mont Kiara to run

Everything was very good, professional staff,very friendly and helpful. Take away breakfast was very good and very well organised in this Covid-19 time. So clean everywhere.

The area is convenient with lots of food and coffee around; Should provide extra blanket if the sofa bed is available for extra guest to stay

Clean and cozy. Good breakfast and good location.

It’s located in the center of Monte Kiara and the staffs were so welcoming and helpful. We’ve booked a 2-bedroom suites; there is fully equipped kitchen with dishwasher and washer.

nearly excellent place

The staffs are friendly and nice. the room service staff is extremely polite and patience. The complimentary breakfast concept is excellent however it lacks control and management for the guest. It was only 9am and The food was not replenished even after 1hr.

All good except my AE deposit hiccup on checkin

Things were in good shape. Updated facilities. Spacious. The only thing that could be improved that I noticed is the shower curtain had pink mold at the bottom of it.

Good location and nice stafff. I will return again!

Not enough English TV channels the only issue. Need more support channels and also international news channels

The building looks good.

It’s very convenient with shops around. I would have prefer a separate shower instead of shower in a bath tub.

Very clean with fantastical view. So many dinning options in this area.

Not too far, not too near. A different perspective of Kuala Lumpur.

love my stay

Stunning hotel

Stunning hotel - great location and excellent service.

GREAT

Family friendly and great value for money and superb location!

Spacious n homely; convenient n comfortable for a stay

Very Nice Location, Very nice and helpful staffs. 37th floor roof top pool as good

Draining in the shower booth was bad

Except the parking ticket problem, it was perfect

Excellent stay with excellent service! Will be back again if in KUL.

Great location in Mont Kiara. The pool is fantastic and the beds are very comfortable (the pillows are the best).

Great amneties

Amazing

Pros: Near mall Clean Decent room Friendly and helpful staff Best service! Decent breakfast Cons: Breakfast sitting arrangements was a disaster Not enough tables and chairs Too crowded

everything is perfect

Close to mitec

Very convenient place to stay for shows at Mitec. Plenty of good dinner options right next door.

Parking rate

Parking is costumes

Staff are soooo nice

Its really new in this area, so we give it a try. The room is slightly smaller compared to other SoHo type suite.

Great location and view. Very happy with the stay

We had a studio unit & everything was good. Kitchen utensils are new & clean. Housekeeping service was excellent when we requested for toothbrushes. Good location as it is within walking distance to restaurants & mini markets. Only complain is the breakfast. Food were left sitting for too long, fruits are not freshly cut. Overall still good, will recommend to friends.

Excellent brand new hotel in an excellent area of KL.

A better hairdryer..

It was a amazing stay in the hotel and will definitely recommend to my friends.

Very good

I had a 3 night stay at Hyatt hotel with my family, parents and in-laws. It was an awesome not only because of the spacious 2 bed room suite, the hotel staff were excellent. They are very friendly and make you feel like home. They are committed to make your stay a great experience. I would like to stay the staff and their manager make a difference for this hotel. It is at a decent location, there are lot of food options in a walkable distance and is a family friendly hotel.

Awesome house.

The staff are friendly, courteous and helpful. Walkiing distance to 4 shopping centres. Rooms are beautiful and clean. Enjoyed my stay there and booking it with Expedia was an awesome experience.

Almost perfect

All was great except the smell from the bathroom.

Friendly professional customer service Beautiful clean hotel Lovely stay definitely will stay again and recommend to my friends and family

Payment trouble. system need to be improved

It is not good. I booked for my colleague with" pay at hotel", but payment already paid before check out by my credit card. and reception and other systems need to be improved.

Very new property. I stayed Jan.4-9.2019. everything I the room was very new. Very nice kitchenette. Convenience location in Mont Kiara. Easy get Grab taxi..

Great stay, no regrets

Everything was great. The facilities were new, and excellent.

List of Break fast items have to be increased and the restaurant is small. Definitely not a 4 *

Serious management & training issues with staffs.

Brand new but service is sub standard. Games room’s pool table’s cue chalk is missing & staff who attended to us was totally nonchalant & took an hour to get us one.. only after numerous calls. Not what we would expect from a five star hotel brand.

部屋が広くて良い

Large room, quiet and spacious facilities, and friendly staff. I love this hotel.

紛失物対応の素晴らしさに、ホスピタリティをみました。 設備も環境も満足でした。