Their night shift supervisor was kind to assist us and did his best to accommat what were asking.

Customer service

I heard one staff member saying” that’s why I hate foreigners” the rest of the staff were really good and went out of their way to help. A fairly pleasant experience.

Excellent customer service.And close to all amenities.Highly Recommended.

2 minutes away from bus terminal

It’s ok

concierge good they do well, food is good room is good for my day I sleep well coz I’m so tired on my trip. Evening time brush and use basin is choke - move us to horrible room noisy aircon bus trycicle even next room here they shower midnight that’s my nightmare I experience in room 211 suggest only they should separately oversea booking to daily booking special d room if guest can sleep well or not as we pay correctly.

Our second stay at this hotel, We still had to ask multiple times to exchange dirty towels each night. Also, very disappointing that we had no Wi-Fi in our room. The shower drain was slow so the bathroom flooded during each shower. Desk staff are fast but also very cold and too business like. Room and other staff are very friendly. Hotel is very well kept and maintained.

Clean, Quiet and right next to the Dau Bus Terminal. Wi-Fi was strong. You need to ask then call multiple times before they exchange your towels. Desk staff seem rushed and too business like. Poor customer service manners.

Mosquitos in the rooms.pls make sure eliminate those.

We love the jacuzzi and the place was clean. Prompt service and they ask if you need any assistance in gettin grab taxi

I liked the 24-hour stay regardless of check-in time. Gives value for money and sure booking!

the room ambiance

The best stay for the money...

Fantastic location, staff and rooms !!!!! Have been in the Philippines many times and this was my first time in SOGO, and will not be our last. From JoJo To Rolle, they make sure your stay will be trouble free.

Nice hotel close to bus terminal

The room smells cigarrete and the sheets are not good enough.

Friendly & very accommodating, specially with PWD

I am PWD and all the worker here is very accomodating. They help me around with everything I need, also they are very friendly. Thank you everyone. I will tell all my family to stay here if they needed a hotel.

Pay by the hour

Not exactly what I expected... Staff kept asking if I was checking out, even though I had booked two weeks. Bathroom fan did not work, and there were no windows, so the room got a bit moist from the shower...

Hotel has serious problems

WIFI is very hard to access except in lobby. was in 3 rooms, 1st toilet and floor drains did not flush or drain, 2nd room no WIFI, 3rd floor drained good but toilet did not flush enough to clear turds. Got there and checked ok N/P. there is 2 hotels in one, walk in where I stayed because I didn't know about drive in. Was told by new night time manager that the drive in WIFI was much better. All 3 rooms A/C worked good but after being gone all day, upon return rooms had a strong odor of mildew. They were renovating, patching trim and painting walls, not fixing drainage problems and WIFI. After you connect to WIFI if you were able to you had to connect to the internet, good luck staying connected. In the 3rd room the shower side of the toilet was disgusting.In all the rooms there was alight that could not be turned off(I unscrewed the bulb). In lobby very clean and all staff were very nice. When I checked out they told me I owed 11+ peso's. I told them I prepaid the reservation with Orbitz. When I arrived for check in I gave them my receipt from Orbitz. To get it straightened out they had to call a supervisor.

Reservation was canceled without my consent.

Not very happy to arrive and my reservation was cancelled. Hotel was booked and we had to wait for rooms. Had to pay again for the rooms, even though I paid in full one month in advance for one room. Then we had one room with no shower. I need a refund. I was not able to use the reservation,as it was canceled by you or your agent.

A tired place

Wifi is not good in ant place lots of short time girls in area. Good near McDonald's and other restaurants. Very far away from fields ave and other attractions bu great for the price for place to sleep only

Not hotel, it's just motel.

TV does't work any more. I think this hotel is suitable for the people who are the backpackers.