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Located in Madrid (Madrid Centro), Hotel Princesa Plaza Madrid is within a 5-minute walk of Liria Palace and Comillas Pontifical University. This hotel is 0.6 mi (1 km) from Contemporary Art Museum and 0.7 mi (1.1 km) from Gran Via. Make yourself at home in one of the 423 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Madrid? This hotel has 16146 square feet (1500 square meters) of space consisting of a conference center and 9 meeting rooms. Self parking (subject to charges) is available onsite.
No cribs (infant beds) available
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Concierge services
Shopping on site
Conference space
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Porter/bellhop
Sauna
Wedding services
Grocery/convenience store
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Number of restaurants - 1
Conference space size (feet) - 16146
Conference space size (meters) - 1500
Number of meeting rooms - 9
Conference center
Snack bar/deli
Self parking (surcharge)
Computer station
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Terrace
Electric car charging station
Books
Shopping mall on site
Banquet hall
Vending machine
Eco-friendly cleaning products used
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
EstƔ renovado todo nuevo y todos son muy amables, regresaremos cada aƱo .
Hotel was prefect for a short city break. Very clean, space ish and staff were nice. I would highly recommend.
Good place!!
The hotel was lovely and the staff were really nice and friendly
Will be beautiful wjen construction done
My daughter enjoyed her stay immensely. The Staff was amazing to her!
Very nice an clean. Although we have flooding in the bathroom and have to change room.
Stay at Princes Plaza Hotel Madrid
We had a comfortable stay. The front desk staff was very friendly and provided information about the main attractions in Madrid. The hotel is located at a walking distance from the Royal Palace and othe attractions. We enjoyed our stay at this hotel very much and would highly recommend it.
Space theme of the hotel was breaktaking. Hotel was clean and staff friendly.
The only downside I will said itās in construction at the moment
nice clean well located excellent breakfast
Great hotel
Great hotel and stay despite renovation works that are going on partially at lobby and next door building. No disturbances whatever from renovation work
A very good location, closed to the metro and public transportation, a remodeled room with very good equipments and services, it was just what I desired
Good
Excellent staff, nice installarions. Although some work around the hotel floors are being made, some noise
A modern hotel with nice lobby, the room was very clean and comfortable, the staff were very polite and friendly. The location was great. Close to metro station.
Once inside the Hotel, you can tell itās remodeled to a new hotel, but the outside area is being worked on. Also, that A\C will never reach 18C and I had to call the front desk twice, at first I was told the A/C does not work if the temp outside is cold, told to open the windows, but then there was lots of traffic noise, called back to find out at what temp do they not turn on the A/C for the building, and he did not know and just offered to send to fix the A/C tech, once it was working, then all was perfect, how can the front desk not inform the customer they have sensors that if your not in the room the AC does not work, also if you open the windows, the AC also shuts off, wasted an hour trying to figure out the system when a simple explanation would have just made it perfect. Besides that, great location, and perfect to make it to the airport from there also, 1 hour on the metro and we made it to terminal T4 for international flights.
Lovely hotel notwithstanding construction issues. Well located with good cafes and shopping nearby. Knowledgeable friendly staff.
Muy buen nivel de servicio, bien ubicado, tranquilo
Very clean.
Excellent and recommend
Love this place! Staff is super friendly, my room was perfect
Perfect š
Great location to Grand Via. All the staff are very accommodating!
Tomas was the only friendly staff member
We had a lovely stay at the Hotel Princesa Plaza Madrid. Tbis was my 5th stay at the facility.
Pas terribles ššš
HĆ“tel en travaux šš, aucune piscine alors que sur la rĆ©servation de l'hĆ“tel il y en avait unešš
Place was good and close to the metro.
Lots of construction and though it said it had air conditioning, it was very hot in the room.
Good
Very nice and clean centrally located Staff are very friendly.
Great location and very clean, service was very good. Only issues were hotel was going through renovations. Only other thing was hotel does not own or run the pool on premises. Enjoyed stay and would recommend it to other travellers
LāhĆ“tel est trĆØs propre, le personnel est toujours disponible, les chambres sont grande propre. Franchement rien Ć redire
Very clean and staff is very nice
The hotel and staff were extremely friendly, some parts of the property was still being renovated but we didnāt notice and disturbing.. also the rooms size are super convenient
It is under construction, but you can't really tell. No noise or any interference with your stay. Staff is very nice. Breakfast is good. The metro station is right around the corner. Nice hotel for the price.
There was no internet and the staff did nothing to help improve o repair anything
The staff was excellent, super polite and professional. The building is under renovation and had limited facilities. The mini bar was empty and off and the phone did not function.
Hotel in ristrutturazione con camere molto rumorose... Nessuna informazione al riguardo al momento della prenotazione. Vergognoso
The hotel is having construction done to the outside and inside. Breakfast was good. We stayed for 1 day
Staff were rude It can be cleaner
Amazing experience!
Best front desk personnel
The hotel is being remodel, loud noise and dated rooms. However the front desk staff were incredibly kind and helpful. AVIS never told me my rental car ( diesel engine) needed a liquid that helps to reduce air pollution in order to operate, and my car wouldnāt start after I turned it off to get my luggage out, they we t out of their way to make sure AVIS sent road assistance (I could have done it but they wanted to help) Iām beyond thankful for them. Canāt wait till the hotel finishes their remodel so they donāt have to deal with all the guests complains.
Property is superbly cleaned. It's just unfortunate that they were renovating during our stay which can be noisy during the day. Staffs were very pleasant and helpful.
Excellent location, on a quite street. The hotel itself is very quite, even that they are going through big renovations, they still very respectful of the hours. Breakfast could be better but it's value for money (yes we did the exercise, going around looking for more/different options). Carpark is expensive but handy. Staff were super professional and helpful. Highly recommended
Solo puedo tener malas experiecias de este hotel. En febrero de este aƱo me hospede con mi familia y fuimos objeto de burla por parte del personal del hotel nos cobraron 200 euros por haber guardado las maletas. Nos cobraron la estadia cuando ya la habimos pagado por xpedia. Y regrese a hospedarme el 24 de mayo de este aƱo y nuevmente con mi esposo tenemos una mala experiencia al recibirnos no nos quisieron guardar las maletas teniamos afan de cumplir una cita en la embajada y y llegamos a hacer check in me dijeron q si q me guardaban las maletas sin problema. Cuando ya ibamos saliendo para la cita el seƱor q guarfa las maletas me dijo q sin verificar q teniamos reserva no me las podia c Guardar les dije q verificaran no lo hicieron nos toco irnos con las maletas a la cita y por ese motivo decido no hospedarme en el hotel .cancele la reserva por el maltrato que por segunda vez nos da este hotel y el hotel abusivamente nos cobra 280 euros por la cancelacion. Es un abuso por parte de ese hotel nada recomendable espero no volver a qiedarme ahi nunca mas
Staff was very friendly Good location Room was clean
Excelente servicio desde que llegamos al hotel.
Loved the room and hotel location; our first time in Madrid and it was a great place to stay and start the day. Hotel was being renovated so the access was not easy but the staff were very helpful. They also spoke good English and gave helpful tips. Room size was big with a good view. Bathroom fittings are a little dated but all very functional. Definitely would stay there again.
The shower drain was not working at all, so when you take a shower you will have a pool instead. I did say something to front desk, they said we would take care and they never did it.
Nice, simple room and nice staff. The hotel was under renovation so there was no lounge, deck or bar area to socialize. The pool is part of the gym next door and you need a reservation which was inconvenient. A bit confusing to find when arrving by car.
The hotel is under remodeling, but this was not an inconvenience. Staff was friendly and welcoming.
Muy cĆ³modo el hotel con muy buena ubicaciĆ³n.
The hotel is under renovation and we were never told that. It was like staying in a room, no access to lobby no where to sit and enjoy a 4 star hotel. Very disappointed
The Princess Plaza was a disappointment. Hotel is under internal & external modifications. It is a mess- chaos! I was in room 4069. Great size room but the base boards were full of dust as if they have never been cleaned, bath tub / shower had black mold! Hall way smelled and it was dark! Hall Light only came on once you started walking (safety concern for me)! Currently check in area is very small & a chaos. For a 4 star hotel it felt like a one star. Additionally looking out the window from room you see METAL- STEEL bars! At 0900 you start hearing the loud drill,, hammer, & other construction equipment. At 0945 am - my last day at hotel, I hear a knock! I was schocked-suprised - it was house keeping! I reminded the lady check out is by 12;00 pm. PLEASE the stay was not free. I really deserve a refund!!! I HAVE PICTURES
Property undergoing renovations, using alternate check in location. Staff were great, room was nice although lacking in convenient electrical outlets. Bathroom lacking - weak toilet flush, glass panel not secured to bathtub so serious leakage onto floor during shower, bathroom door damaged and could not be closed, paint peeling over tub, rough patches where things used to be secured to the wall. Breakfast was ok, but hot food only warm at best. Maybe because in temporary location due to construction. Good location for walking to most tourist areas in 5 to 15 minutes and in good proximity to bus and metro stations. Good shopping in area. Reasonably quiet at night.
Will be a good hotel but currently a building site
This will be a great hotel BUT itās currently a building site and not officially open, Itās very dishonest that this isnāt mentioned. The reception and breakfast areas are just temporary. The gym is right under the parts still being built and using it is like running whilst being attacked with a pneumatic drill. None of the bars and restaurants are open. It was not apparent we paid a discounted price for all this upheaval. The positives are that the room and bathroom were immaculate and very spacious. And the gym is big and well equipped. So in time this hotel will be great. This stay was compromised however by a feeling weād been lied to. No mention of the hotel under construction in the marketing materials pre booking.
The hotel was very good The staff were very friendly and helpful The room was very big and comfortable The hotel was easily situated for the metro All in all a lovely stay thank you
The property was under exterior renovation and it seemed that the lobby was makeshift. The breakfast was free to some, but not included in our stay, I wish that had been explained prior
Hotel pictures show a very nice and cozy hotel area. However, they do not mention the hotel is currently being remodeled. We could hear the construction noise in the morning and there is nothing to do in the lobby, since itās under construction.
This hotel is currently undergoing construction, but once complete, it promises a five-star experience. The staff is friendly and helpful.
No volverĆa a su hotel, no sirve el aire acondicionado, no se puede usar el bar, ni el restaurante es una de las peores experiencias de hoteles que podido vivir en mi vida.
Property is aged, rooms are dirty with stains, bathrooms are in a dismal condition, tiles walls trim and patched badly, showing dirt in cracks and corners. Carpets in the hallways stained and dirty looking. Walls in the bedroom stained and badly patched.
Great location. Rooms are very spacious . Walkable to Gran Via and Plaza de EspaƱa. Hotel is under renovation.
Overall the hotel is nice especially the staffs, they are very helpful.
The hotel has a good location near Gran Via and the room was spacious. I loved the Rituals amenities and free mineral water in the room
since the hotel is being remodeled there is always noise (even at night), and dust. They should not be opened until finished remodeling.
In total remodelation
You missed to disclose thst the hotel is in total renovation and there is construction noise and also there is no business crnter or services.
Staff was very unfriendly. There was also alot of construction. Would have been good to at least be made aware.
Property is undergoing construction so there are limited amenities. Also, with construction there is a lot of noise in the morning, especially if you want sleep late
Location and view were awesome! As far as the property. It was being remodeled so it was confusing to find the entrance. The tile in the bathroom was coming loose below my feet The AC did not work at all. The control knob did not adjust the temperature. I even looked up how to use it cause I thought I was doing something wrong. But it was malfunction. So temperature was very uncomfortable. The toilet paper holder literally fell off the wall as I was grabbing another roll The TV remote only worked at a certain angle The Vending machine ācard optionā was inoperative. I even asked for help thinking I was doing it wrong, but the person working there said it was broken. I usually donāt complain about hotel rooms. But also never get 4 star hotels. For the price I paid for 3 nights it was very disappointing. I have pictures and video of some of the above. I really wanted to treat myself but ended up being disappointed Good thing Madrid was an awesome city!
Would stay again
Clean and comfortable, in a good location.
Unfortunately we didnāt know the hotel is under remodeling after we reserve and pay. There is no lobby entrance, we spent 20 min walking around finding the very small temporary entrance. Staff at check in really dry and rough. Room was ok but absolutely noisy, due to 3 conditions. 1) ambient noise of a very busy area, window isolation not enough. 2) remodeling construction noises and 3) windows ā¦ once the sun hits the aluminum window frames in the morning it is extremely noisy due to material expansion/contraction, I hope this will be addressed in the remodeling. Breakfast room was no even ready to accommodate us and extreme heat inside. Bottom line, being under construction and lacking lots of amenities and issues MUST be published prior the the reservation and payment, so we could decide or not. Room in general was nice.
Aunque no he tenido buena experiencia en el hotel pero la HabitaciĆ³n buena d tamaƱo , los funcionarios de la recepciĆ³n algunos tienen mala actitud siempre , no hay servicios de quartos ni hay donde tomas agua si la mĆ”quina abajo no funciona y siemrpe estuvo rota
Excellent location, good price and comfortable.
It is a misleading offer. The areas are not available and what is little enabled is in poor condition. Its real level is that of a hostel.
The room was large and very comfortable. Bathroom had all the usual facilities you would expect, and 2 basins which as 2 single travellers we appreciated. Iron and ironing board were available, and plenty of storage and a mini fridge. The room itself unfortunately was very noisy as the window, Even though non opening, allowed traffic and street noise in and it was a bit difficult to get to sleep. Perhaps a room on another aspect would have been better from that standpoint. My friend stayed at another hotel right across the street for a few days and said it suffered from street noise as well, so it may just be the area. We did not use any of the hotel facilities so cannot comment on breakfast etc. There did seem to be underground parking, and there is a metro stop right next to the hotel - it was very easy to get to/from the airport, and within easy walking distance of most of Madrid.
First night in Spain
Early check in after amd overnight flight was awesome. Great location, helpful service, clean room, great breakfast!
Well located closed to La Gran Via, big rooms, quiet and safe.
Great Stay in beautiful Madrid
Congratulations to everyone front desk and all around. excellent professionals. Thank you to all staff for taking care of our needs and the graceful service and wonderful Spanish hospitality. I will be back when the hotel is fully remodeled for Christmas 2024. Loved the chicken soup! 10 Plus Plus.
Excelent location in madrid centro
Too noisy from outside in the early of morning.
They put me in a room thatās very dirty and old, not matching whatās shown in the online photos. Talked to the front desk. Refused my refund and early checkout request.
The heat was excesive and there was no way to controle it. We had to open the windows and all the noise from a buzy street came into the room. The bathroom was fool of mold and the door was rotten from the humidity
Great hotel close to everything!
No dice que la propiedad estĆ” en remodelaciĆ³n hasta que haces la reservaciĆ³n. EstĆ” terrible todo lo que no han cambiado. Las alfombras manchadas y sucias y el olor de los pasillos.
EXCELLENT RAPPORT QUALITE PRIX EXCELLENT EMPLACEMENT
Excellent
Very central and walking access to main Madrid centre atraccions. Very good value for money. Excellent spacous room Highly recommended I will stay again
There were demonstrations taking place during the five days of our stay however it was the last night which was rather frightening with the sounds of siren and police shooting blanks to scare off the crowd.
A few minutes to the Madridās vibrant life, clean, convenient, friendly.
Good location, staff friendly but had some poor advice. Woken by workers although we were told in advance about this Sink leaked but fixed immediately
Great customer services
Excellent location, away from noise and crowds. I enjoyed walking to the restaurants and tourist areas because the area is safe. Very accessible public transportation. Friendly staff. The furniture in the rooms and the facilities are old but the beds are comfortable, and the room was generally clean. I loved having El Corte InglƩs next to the hotel.
Very nice property and the staff was friendly and helpful!
Great with room for improvement
The hotel was nice, parking is atrocious and difficult to navigate some of the staff was very kind and helpful others were deplorable. We would stay here again but they could use better signage in the garage and a manner course for staff
This property is modern and convenient, spacious and clean rooms, but the a/c did not work properly, there are a no hooks to hang your towels in the bathroom. At breakfast the coffee machine was not working during prime time. Check in was good but indifferent. This property is all about the location.
Everything
Hotel was easy access to everything our bartender was amazing
Nice hotel.
Todo perfecto.