Beautiful property and great service. Did not receive any vip perks mentioned

So many pools to choose from! And the swim up bar was very nice

Can hear the people next door loud and clear, phone didn’t work. I had to spend $10 on international call to call front desk multiple times. The rooms are very far from pools so there is a shuttle provided. With phone not working, it was challenging to get shuttle. Our key cards didn’t work either and we spent time waiting to get that fixed.

We liked the waterways and the natural springs. The hotel is what it is with regard to the design and layout. It's fairly outdated and inconvenient to have to wait for shuttles to pick you up and drop you off at various areas of interest across the property. The level of service and cleanliness is not adequate though. Only stayed there for one night but that was long enough to experience long delays when it comes to shuttle service and for the washrooms to stop working completely. My family wanted to use the washrooms when leaving the pool/springs area and the washrooms in multiple locations had the water turned off. You can only imagine what the toilets looked like with people unable to flush for hours. And when I brought this up, they were aware of the problem but no solution was given. The staff themselves seem nice with warm smiles but a note to management. Please give the employees the tools they need to make the customers stay more comfortable. For instance many times we asked for a slight alteration to how the eggs were prepared, or if we wanted a specific item with room service, we were politely told it was not possible. If travelling on the cheap and your expectations are very low I would say you may not notice these shortcomings but if you value, well value... Stay somewhere else.

Wonderful stay. We love this place and have been multiple times. We will definitely come back over and over again. Honorable shoutout to Johan for squeezing us with the last minute booking at the Christmas Dinner Service!

Overall, it is a large resort with beautiful grounds. But the rooms were VERY dated and in our opinion gross. Our room was musty smelling, unwelcoming and uncomfortable. We checked out a day early and ended up booking an extra day at the resort we had planned to go to second. The breakfast was decent for being included, lunch/dinner restaurant was not good at all for the price. The bar food was great and the service there was wonderful. I booked this resort with lower expectations as I was booking “budget” as we had lots of excursions planned during the day and really wanted this to just sleep. We dreaded coming back here after our long day of excursions and in the future would pay more to stay at a place with rooms that didn’t smell, were comfortable and clean. When we checked out the receptionist said “you are checking out a day early” and my husband said “yes, we are unhappy. The room was gross and smelled” and he just replied “okay”. La Fortuna was a great and wonderful experience but we would definitely stay elsewhere next time!

We had a wonderful time at this property. It's maintained perfectly and the views are gorgeous from the rooms. The breakfast was such a treat everyday. The hotsprings were a cherry on the top. We loved every bit of it.

Adjoining rooms have horrible insulation. You can hear every conversation in the room next door. This property also needs a laundromat.

We enjoyed our stay at Los Lagos. The location wasn’t too far away from town and other activities. The pools were the highlight of our trip. The staff were friendly and helpful. We would stay here again.

It's a wonderful resort with so much to do throughout the day, it's also great for kids.

Good

Very nice place place great breakfast

Nice

Nice resort, friendly/helpful staff, nice pools. My room was a good size with minimal furniture (could have used a chair). The property is very large and spread out. There is a shuttle that gets u to/from room. Know that this resort is a bit out of town, but fortunately Uber is super reasonable here. I enjoyed my stay and would stay here again.

Staff friendly. Let us keep our luggage in a locked area so we could still do things after we checked out and were waiting for our next town adventure and stay. That was wonderful!

Excellent resort and very affordable. We had no issues with our stay. The staff was very friendly and accommodating. Breakfast buffet had a huge spread. Great resort!!!

I would highly recommend this property. I came on a girl's trip for 6 days. There are several thermal pools that are heated to a range of different temperatures so you can find what works for you. There are also natural pools with slides and the place seems quite family friendly as well. Breakfast is included and it was great. Lunch and dinner were pretty good too, but we enjoyed catching a cab into town to the different restaurants. Food options downtown were great! Excursions were also easy to book from the hotel. Staff were all very friendly. I would absolutely stay here again and bring my family next time.

Beautiful place

Beautiful, well kept grounds.

Great Resort Hotel

Amazing stay here. Grounds are beautiful Hot springs great. Really convenient having tours available on site. Ziplining was good very attentive staff supervision.

Beautiful area, great for kids.

Beautiful

Beautiful place... The view from our room was amazing..

Hotel Los Lagos Spa and Resort is a beautiful place to stay. Staff is very friendly and helpful. The hot springs pools on the resort were amazing. Highly recommend stay at this hotel!

Have trouble when check-in . I ordered on Expedia room for 2 adults and 1 one kid, but I check-in they said that I ordered 2 adult and one infant, and charged me extra $37.

Such a beautiful property. The lush gardens, amazing pool area and excellent food made for a great stay. I would highly recommend.

Very clean , very modern, food delicious, everything well balanced, hot springs are amazing!!!!! Staff friendly, vibrant vibes ♥️

Beautiful.

Amazing hotel and amazing location. We will be back.

Five STAR resort.

This Resort was breathtaking and so clean. All of the hot springs were pristine. Our family of 6 loved it here. The grounds and the viewing are of the volcano are a must see, take the drive to the top of the mountain. The breakfast was our favorite part of the day!! Thank you!!!!

Piece of Heaven on Warth :)

We had an amazing stay. The Hotel is located in fabulous location and the landscaping is out of this world! We loved everything about our stay.

Los Lagos was a wonderful property! The grounds were well maintained, there were so many different hot spring pools- we loved trying all of them! Both restaurants were excellent! The property is huge, but shuttles were available.

Perfect place in La Fortuna

Room was big and spacious and the hot springs were steps away. Cutest animals awaited us on our bed made From towels and flowers from the garden. Had an amazing 50th birthday with my best friends. The bar tenders were fabulous at the swim up hot springs bar.

The staff here was so kind and supportive especially since we had a problem with our room lock and they transferred us to an even better room for no additional fee within minutes. And they also gave us a free dinner so we were super super happy and it’s a beautiful resort.!

Very beautiful resort with several pools. Easy to navigate and we loved it!

Los Lagos is an incredibly beautiful property!

Perfect Tropical Escape

Four night family escape. Wife loved their hot spring kids loved their slides and dad enjoyed the silence for himself 🙏😎

The hotel is well located. Area is beautiful and well maintained. Pools are amazing. Pool bar is exceptionnal. Maybe more attention on the rooms...small renewals could improve our general feedback (no water at a moment, bath in bad shape). Staff is exceptionnal.

This resort had everything and more I could have asked for. Excellent food and drinks as well as an amazing hot springs area. Would love to be back

This magnificent property offered a pristine tropical environment, paired with a professional, kind staff to support your every need an want. Would definitely recommend this resort if you are looking for beauty, cleanliness, tranquility and professionalism. Close to all.

EVERYTHING AMAZING

Wonderful place!!! Beautiful Volcano views and grounds are so colorful and immaculate!! Great service. Buffet breakfast was amazing and included. Loved restaurant, every dish was delicious. Didnt even bother wandering out of resort to each. VERY REASONABLE prices on food and drinks! Try a Monkey Business drink!!! Only $6

This hotel is BEAUTIFUL! Even more so than the photos. I wish we could have stayed longer. So many hot springs all of different temperatures and a beautiful regular pool. The swim up bar is amazing, especially at night! Highly recommend. The only thing that let this hotel down was the breakfast selection. I thought the selection (even for meat eaters) wasn’t great. My family are vegan so we were even more restricted. There was mo vegan butter/margarine for the toast and not even a vegan milk alternative. After a few times of asking we were brought some coconut milk but it was far too sweet for cereal. I did ask if they would be so kind as to make us some vegan pancakes but that was not possible either. It was disappointing as I had let the hotel know ahead of time but we still ended up with just dry toast and fruit however the rest of the hotel is so gorgeous it would not put me off booking again

Swimming areas

Very good location, like the hot springs, nice view and very cool landscaping

Wonderful beautiful relaxing property

This property was stunning, I love the hike we could do to see the volcano! The food was fantastic! The staff was just the best! Thanks for making it great!

Went for my birthday the property was clean. Everyone was extremely friendly and helpful. The shuttles were a plus and the volcano on a clear sky was beautiful to see from my room. Breakfast was great no complaints what so ever, I will be coming again :)

I can’t say enough about this property. It was beautiful. The hot springs hit the spot after a long day exploring and hiking. The staff was helpful and friendly. Transportation to excursions was easy and convenient. Breakfast was amazing. When we come back to Costa Rica, we will be staying here again.

The property is nice, food is good but more flavorful on certain days assuming it’s dependent who the chef is that day. Front office is friendly and accommodating. My only problem was we had to call about 5x before our mini fridge was fixed and I paid for the upgraded room and still did not have a view of the volcano.

We loved the thermal pools. A variety to choose from. Easily accessible. Also some wildlife in the area .

Property overall is great for families with kids middle school and above. The pools are amazing and you don’t need to go to any other springs. The activities on site are great. We loved the horseback riding and the spa - top quality. The restaurant was great for breakfast which was included and we had a late night dinner there a few times which was very good and well priced. They are in the perfect location to hiking, town and all outside activities as well. Our only complaint was that 2 weeks prior we needed to reduce a night and they weren’t flexible. Otherwise we would recommend.

Hot springs worth the stay!!

It is a beautiful resort at the foot of volcán Arsenal. Although the lobby and receptionist lacked a welcoming feeling, all other resort staff were very kind and service oriented. The room was very spacious and clean with large tile flooring. There layout of the many thermal spring and regular pools is beautiful, and although expansive, you feel like you’re in your own oasis. Incredibly smart layout. Although we just relaxed and did sightseeing in our short two day stay, their are many adventures on property and nearby.

Fantastic choice!! The staff were so friendly and helpful. I am gluten free and they assisted me with determining what I could eat on the breakfast buffet and made me gluten free pancakes every morning. I also left my key in my room once and staff were there in less than a minute to let me back in. I highly recommend a spa treatment - the hot stone massage was one of the highlights of my trip! The property is gorgeous with beautiful flora and fauna, not the mention the abundance of hot springs. Others bought day passes and booked tours just to visit the hot springs at Los Lagos! My room was close to the entrance so I never used the shuttle service on the grounds but it seemed easy enough. Ubers were always near and local tours picked up and dropped off at the hotel. Only complaint: the area around the rooms were a bit echoey and you could hear noise/talking from neighboring rooms, less than in a traditional hotel hallway structure though.

This resort exceeded our expectations. I would personally give it 5 stars. Hotel: We had a private villa. Clean and beautiful. Our view of the volcano was spectacular. Perfect size for our family of four. Food: There is something for everyone. Fresh buffet breakfast at its main restaurant. From the dinner menu i highly recommend the Casado with chicken or fish. Absolutely fantastic and beautifully presented. The wet bar restaurant has all your pub food favs. Burgers, pizza, chicken fingers, fries. The pizza can be made to order fresh out of a stone oven. Everything was reasonably priced and worth it. We are not drinkers, however the mocktails were beautiful and delicious. Yum! Resort: Every area of this resort is well maintained. Its absolutely breathtaking. From the volcano view to the gardens and pool. Some villas are located up the mountain, a shutlle service was always available. New air conditioned mini buses. The cold pools and thermal pools are stunning, located in the center of the resort. Easy access to reception, restaurant, souvenir shop, towel exchange and change rooms. Pools: There are 2 waterslides, one for children under 10. Hot springs: Each one has a different warmth temperature. So soothing and relaxing. Spa: Mesmerizing. A massge while listening to nature and feeling the breeze was incredible. Staff: Were pleasant, friendly and always willing to assist. Just wonderful people. Overall: We would return every year! By far the best resort we been.

Enjoyed the stay, hotel is good, clean, in good shape and the view of the volcano is hard to beat. The fact that the hotel has its own thermal pools is a great plus. Reception staff was kind, but they could do a much much better job at highlighting all that there is to do inside the hotel. A pity they didn’t.

This place has beautiful grounds great views, volcano view from your balcony. So many hot springs to chose from Such a gem definitely returning soon

Beautiful property with a direct view to the Arenal Volcano and the thermal spas were amazing with around 8 different thermal areas to use.

Very nice!

It’s a beautiful property externally. The greenery, the view and landscape is gorgeous. The rooms need some upgrading. It’s very old fashioned. The staff was very friendly and helpful. The hot springs were wonderful. It was a great stay. Thank you.

This property exceeded my expectations. Staff was kind and very accommodating. The souvenir shop had the best stuff plus the means were delicious.

great resort very close to many restaurants and plenty to do around!

Good stay, clean, nice staff. Hot springs available even with rain and nice covered areas to enjoy! Breakfast was delicious. Easy check-in / check-out

Such a great place for families!

Liked everything. Hot springs, pools landscaping, room, staff, scenery including Areal mountain. Transportation. Not enough lounge chairs at pool.

We had a great time. We wish we had stayed longer!

We loved the property, beautiful and spacious with so much to see. I would recommend to anyone looking in the area.

This property was beautiful, staff was friendly and it wasn't crowded, i was able to always have my own hot spings pool . What would make this property a 10/10 opposed to a 8/10 is if it was all inclusive, and i didn't have to feel like everytime i ordered something i need to pull out money.

The pools and hot springs were phenomenal! The setting is amazing- great views of the volcano! And so close to La Fortuna and all the amenities and excursions in the area! I will definitely be back!

We loved our stay at Los Lagos. Great staff and the views are amazing. Highly recommended.

We love the quiet, relaxing and clean atmosphere. We enjoyed nature and we definitely would recommend. We go every year and have not been disappointed.

Excellent service! Johnny in the bar area is the best one! Good Food and good service. Everyone treats you very kindly. Pura Vida

Nice facility and delicious breakfast.

The resort was beautiful! Everything was perfect!

Beautiful place, very clean and outstanding customer service.

Good value and Beautiful Property

The grounds and property of the resort are magnificent. It's beautiful everywhere you look. The rooms are outdated and badly need renovation. We also had a few creepy crawler bugs--most of which we were not familiar with, get into the room. It wasn't surprising because there is gap all around the door to the room for them to enter. One of the walls in the bedroom was peeling from water damage and looks like it had been that way for quite some time. The pools are very nice, but there are not enough lounge chairs and can get very crowded and loud because there are a lot of families with children staying there. It's best to go early in the morning if you prefer a little quiet. The Spa is nice and the massage room, while cool with a fan, had doors open to a small private deck and the fresh air breeze coming in was lovely. The breakfast is ok, but it gets pretty old after seven days. It's pretty much the same every day with little variety throughout the week. However, it's a great location--easy to get into town with a car or Uber, and it's a very good value, which makes it possible for so many families to stay there. The best part of the stay was the wonderful staff. They were very responsive and attentive and did everything they could to ensure we enjoyed our stay. We weren't thrilled when we first arrived. But we were sad to leave when it came time to go.

Beautiful place. I will be back in the future and recommend to my family that lives in Costa Rica.

Beautiful property! We only stayed for one night when we might a trip from the Playas Del Coco area, but we regret staying longer! Only negative is, it doesn’t have a gym. Would definitely visit again!

We were in this place for the first time. Our friends recommended it to us. We had a great time. Everything was top notch. Thanks to the workers, and whoever created this place. It's paradise. We will definitely visit this place again and recommend it to everyone.

The ground and scenery are amazing. It’s close to several activities and the town.

Beware child upcharge

We were charged an extra $200 for our 3-night stay because we had two kids with us and the resort collects an extra $37 per night per child fee. This fee was NOT included in the amount we paid to make the booking on Hotels.com and was a total shock to us at check-in. It seems this comes from a technical fault in the booking process. Although we correctly entered the ages of our teenage children on Hotels.com, Los Lagos said that the booking was made for two "infants." So they required the extra fee at check-in We called Hotels.com, and they were unwilling/unable to help with the situation, despite the fact that we did nothing wrong and the fault was mostly with their backend. While I understand Los Lagos' position, it seemed really strict and greedy to be unwilling to comp at least part of this extra fee. Be sure to VERY CAREFULLY read the tricky fine print, and confirm directly with the hotel what has and hasn't been paid for. I am very frustrated that Hotels.com will not take ownership of its mistakes/poor backend system, and also with Los Lagos for having the policies in place that create a situation that feels very much like a bait-and-switch. As for the hotel itself: Good: Breakfast, natural springs pools, pool bar OK: Room (no way to get back in from the patio if you close the door to keep the bugs out!) Bad: Long uphill walk to rooms or you have to have them call the van to drive you up. They will not allow ubers or tourist shuttles past the gate. Sloooow wifi.

its was good

This is an excellent hotel with beautiful grounds and tons of activities on-site, which made the stay so fun! The room was big and clean with decent choices for dining in their dining hall. The best part is their hot springs, spa and the superfast and fun zipline right on their property, not to mention their walkways around their garden with so many beautiful animals and to a view point for the volcano. Overall, highly recommend this hotel and if I go back there I'd revisit again.

This was by far the best place we stayed at in Costa Rica The property is spread out with hiking trails and a look out to Arenal. Our room was spacious with a nice patio, and a breakfast buffet was included. There is also a gift shop. The highlight are the hot springs and pools which are at various temperatures. There are two slides were were a hit with the kids. Located close to the La Fortuna waterfall and coffee/chocolate tours. Highly recommend.

One of the best places I've stayed in my travels through cental America this year. I recommend this place to everyone especially if you have young children, they will have a wonderful time.

I noticed that the rooms been updated. Thats an improvement. However, the hot springs xould also beneftit from updates.

We loved Los Lagos. This was a reasonably priced hotel in Arenal with a stunning view of the volcano. The grounds are beautiful and the thermal springs are good. The shuttle service is very quick and all employees were gracious. The bar drinks were great and a decent price, as was the bar food. Location is excellent. We would definitely stay here again!

Friendly staff, happy to please, awesome hot water thermal pools, beautiful nature, lots of greenery

Beautiful pools, outdated room.

The resort was spectacular so much fun stuff to do and the staff was very nice and helpful

Overall wonderful experience.

Little hilly so bring good shoes. Staff is amazing! Shuttle service is great. Very accommodating and absolutely beautiful

The hotel room was very large clean and comfortable. The pool and hot springs were lots of fun

Lovely pools

Beautiful tropical setting with big clean rooms and a delicious breakfast included. Nice swim up bar and many pools to choose from. Second time staying here and will come back again!

Very long wait to check in after a long day of traveling but otherwise we had a great time here.

Great spot for your family.

This was a tough one, absolutely loved the hotel amd the hot springs. Had some issues with our AC. They did move us to a new room, but it took 14 hours. They were very nice and helpful. Despite other reviews i dont feel its outdated, i felt it exceeded its price point. The other big concern we read about is the walk if at the top. Except for night one when there was a huge storm we really had no issue. Our first room had a balcony amd patio amd we saw wildlife everyday off both. We will definetly be coming back.

Beautifully maintained tropical grounds. Enjoyed the hot spring pools and swim up bar. Took advantage of zip lining on property and had an amazing experience with our four patient guides.They were professional, courteous and understanding about a nervous first timer. We loved the Mirador view. Thank you for some beautiful memories!

Must stay

Amazing stay! The property is gorgeous well kept and the staff was friendly and welcoming.

The property provides a great experience

This place was amazing and the whole family loved it! Highly recommend.

This hotel was excellent. The restaurant was very good and very reasonably priced. Hot spring pools were great.

Beautiful place to enjoy with family

Our first time in Costa Rica - with our 15 year old son- and what a great place to start. Los Lagos exceeded our expectations: the staff was super friendly and helpful, the many pools were amazing, the breakfast was delicious each morning with an array of fresh fruit, healthy options and cooked options ( try the Guava bread!). Highlights included the water slide which our son went down at least 25x! The pools were so much fun both in the day but especially the warm/hot pools in the evening - with or without a drink from the swim up bar. The landscaping is beautiful with a variety of plants & the animals we saw walking around the property made it exciting. The rooms are super clean and well maintained if a little tired. Oh, and do the Night Walk that you can book through the hotel! It was fantastic and we loved it. A special shout out to Jason at the front desk who helped us when our transportation didn't come on time - he went above and beyond to ensure we got to the walk. Overall, the fun factor plus the amazing staff made Los Lagos a 5/5. Highly recommended.