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Hotel Italia8.2Excellent
17 Guest reviews
8.2Excellent17 Verified ReviewsRead all reviewsCleanliness8.4/10Service9.0/10Comfort7.6/10Condition8.0/10Neighborhood7.0/10Amenities7.6/10
Excellent
17 Guest reviews
AV. HUAYNA CAPAC, Cuenca, Ecuador. See map
Share
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
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Hotel Description
In the heart of Cuenca, Hotel Italia is within a 5-minute drive of New Cathedral of Cuenca and Calderon Park. This hotel is 1.6 mi (2.6 km) from Río Tomebamba & Calle Larga and 2.5 mi (4 km) from Alejandro Serrano Aguilar Stadium. Stay in one of 40 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Hotel policies
No rollaway/extra beds available
Parking height restrictions apply
Noise-free rooms not guaranteed
LGBTQ friendly
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety practices
- Contactless check-in is available
- Contactless check-out is available
- Cashless transactions are available
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).
We have included all charges provided to us by the property.
You need to know
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: PayPal
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Optional fees
- Airport shuttle fee: USD 10 per vehicle (one-way, maximum occupancy 4)
- Pet fee: USD 20 per pet, per stay
- Service animals are exempt from fees
- Hosted evening meal: USD 6.20
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Italian
Spanish
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities
Other
Elevator
Concierge services
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Coffee/tea in common areas
Laundry facilities
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Porter/bellhop
Meeting rooms
Wheelchair accessible parking
Number of restaurants - 1
24-hour business center
Free reception
Conference center
Snack bar/deli
Free self parking
Free valet parking
Computer station
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Free parking nearby
Water dispenser
Reception hall
Covered parking
Uncovered parking
Secured parking
Covered parking
Uncovered parking
Secured parking
Distance from property (ft) - 3281
Distance from property (km) - 1
Distance from property (meters) - 966
Distance from property (miles) - 0.6
Lot hours - end time - 8:00 AM
Lot hours - start time - 6:00 PM
Hosted evening meal
Hosted evening meal (reserve)
Hotel reviews
TravellerTravellerIt’s on a traffic circle so there is some traffic noise; but it dies down at night.
TravellerMejorar la calidad del desayuno
TravellerVery close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk. I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.
TravellerReception super friendly and went out of their way to help us out and get us to the Airport in view of the strikes etc. muchas muchas Gracias. Nota 10!
TravellerExellent location, and great staff and service! Thumps up for Hotel Italia!
TravellerVery Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline). Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.
Travellerスタッフの対応はとてもフレンドリーで気持ちよかった。
チェックイン当日時間前の朝８時に着いて荷物のみをフロントに預けようと思って尋ねたとろろ部屋の用意が出来ているので追加料金無しで部屋に入れてくれた。チェックアウトも１２時が決まりでしたがバスの都合で午後７時頃迄部屋にいれるか尋ねたとろろ追加料金無しでOKとのことでした。フロントの男性も女性も常に笑顔で接してくれて気持ち良かったです。朝食も美味しいく品数も沢山というわけではありませんが十分な量と味でした。部屋のバスタブは私の使い方がわからなかったかもしれませんが下側の水栓からお湯が出なくてシャワーから湯槽にお湯を張りました。部屋は清潔に保たれて良かったですが、スリッパが無かったので次回はスリッパを持参する予定です。クエンカの街はキレイでゴミも少なく世界遺産に登録されているように中世のスペイン風の建物が残っている街でした。
TravellerMuy buena
Muy buena
TravellerEl hotel es viejo, y al estar cerca del terminal terrestre lo hace ruidoso. Las ventanas no cierran bien y entra frío. No me gustó en general. Relación precio y comodidad le daría 2,5 estrellas. Espero mejoren sus instalaciones.
TravellerEstá un poco deteriorada pero el servicio es muy bueno
TravellerPublicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.
TravellerEstaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa
TravellerVery helpful and friendly staff
The good thing about this hotel is the friendly staff, which try to help you in any way. The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags.