It’s a little far from the center.

Very nice, more modern property with pool, but in an area a little further away from most dining, shopping, and water options. Pool looked very nice but did not use. Staff was very friendly and helpful, especially in arranging taxis. The VIP amenities mentioned free roundtrip transfer from the airport for two. I only needed it one way for one, but when I asked to arrange it for my departure, I was offered $5 to go down to the bus stop to buy a ticket. That's not what a transfer is. The language should be more specific.

Hotel was great. Good room with a view, solid breakfast included. I would deduct one star for the location as it is about a 15 minute walk to town. Super shout out to Oscar, who is amazing. Great English skills (which are in short supply in Ecuador) who helped to book several tours and arrange cab rides and even laundry

I have stayed here twice while visiting Galapagos. It is not located in the main shopping/ dining area but they get you a taxi which only costs about $2. I especially appreciated Roland who took care of all our tours and checked on us to make sure all was well with our excursions.

The property was great! The room was spacious and modern. The property was very clean and comfortable. The staff were super attentive! The breakfast included eggs to order, carb (toast, pancakes, or cheese empanada), small fruit, and some juice. There was also coffee, tea, hot cocoa. The hotel isabout 20 min walk or few minutes taxi ride ($1.50) from the main area. It was nice as it was much quiter, other than some animals (chickens, dogs, etc) making noises. The hotel does not have a restaurant on site. There is a convenience store next door which also sells alcohol (wine, beer, liquor). The hotel has a nice pool, jacuzzi, and a small exercise room.

Nice big and new rooms.

Staff is super friendly and helpful. The hotel itself is surrounded by not so nice areas and it can get loud first thing in the morning from the traffic. The building is open concept and there is lots of natural light and fresh air. The hotel is about a 15-20 minute walk to the downtown area and although you walk through very sketchy-looking streets, it is very safe.

Staff was excellent. Good breakfast. Excellent room with very comfortable bed. Oscar was so helpful to us

Clean, comfortable, good breakfast

This hotel is in a quiet residential area away from the town; it's about a 15-20 minute walk downhill to reach restaurants and shops in the town (or $1.50 in a taxi). I highly recommend dinner at Dimati - good Italian food and lovely staff. The hotel is clean and comfortable, and breakfast is great with some variety across the days. The jacuzzi is only available for a couple of hours in the evenings... ecofriendly :-) Oscar was very helpful and speaks good English.

People are nice. Place is noisy.

After you cross the ocean the cheapest way to get to the hotel is, buy a bus ticket to take you to bus terminal, hotel is 5 minutes walk. Location of hotel is on a hill with a terrace and great view of the island Mr. Oscar Ramirez as a welcome host and his service, fantastic. Rest of staff like breakfast cook and server/s great also. Pool facilities and spa pool great Overall for such a great low accommodation rate, I felt like I was in a five star hotel/resort Finally, to waterfront a fifteen minutes walk or a cheap taxi ride. At waterfront you have already live SEALS and IGUANAS waiting for you to take pictures. For everyone please be careful, each person has to pay a very expensive entrance fee to Galapagos at airport of Quito or Guayaquil then another fee when you enter Baltra Island, which is horrible way expensive.

Staff member wouldn’t stop staring at my girlfriend. We felt very uncomfortable.

Nice little small spot. A bit away from the center.

Great time , Oscar was the best!!!

Enjoyed our time in Galapagos by staying at this place with a great breakfast and wonderful hospitality. Ronald was great helping us organize all our tours and taxi needs. It’s not quite walking distance to the main area but taxi is only $1.50-$2 and the hotel can help you get a taxi right away.

Our large group found the hotel quite comfortable. Only a few minutes ride away from central downtown so area is more quiet. Easy to get taxi.

Property is clean and well maintained, l liked the kind staff service specially Angel, who was always friendly and ready to help. I didn't like the noisy specially in the early morning because the breakfast set up and the cars passing by the hotel. Our last afternoon at the hotel we couldn't use the hot tub since it was supposedly under maintenance or at least that's what the front desk agent told me in addition to other excuses, I wonder if that was just a bit of laziness, either way it was a bit disappointing. I didn't receive any benefit as Expedia Gold member, at the end of my stay l requested a late check out, once again the same front desk agent asked me for proof that I was a Gold member and the benefit I have, I had to log into my Expedia account and show him so he would believe me. Once more disappointed. It needs to improve.

The stuff very kind

Very helpful

Very helpful concierge.

Excellent hotel! The staff is incredible. Such wonderful young people running the hotel. The rooms are huge and spotlessly clean. The free breakfast was made to order eggs with juice, toast and coffee. I haven’t a single complaint about my stay.

Excellent hotel! The staff could not be any friendlier and the hotel is beautiful and sparkling clean. Large rooms, great air conditioning and nice hot showers. The only complaint…the hotel does not respond to messages sent through Expedia and they also never answer the phone. I was not able to schedule my free transportation from the airport because I couldn’t ever get a hold of anyone. The hotel clearly needs to update their contact information.

It was friendly

Party started, very loud, and didn’t end until 730 am. Not much sleep. The room is very nice. Bedding and bed very nice. The room we booked was being serviced so they gave us a different room which was fine.

Not recommended

The description of this hotel is totally inaccurate. There is no restaurant of deli on site. Also, when we booked it stated they provided airport transportation. We requested it multiple times and got the run around. Also, it is on a busy road with trucks and motorcycles going by all night.

Very nice stay

Staff is super friendly and attentive, rooms are nice with air conditioning, and yhe provided breakfast each day was nice. Even yhough its a but up grom the main tourist center its very essy to get there either a 15 minute walk or a 5 min taxi ride. The tacod have a set price so you dont have to worry about negotiating or being ripped off.

Excellent staff and very clean. Nice pool and breakfast was very good.

Just awesome! Stayed for six nights, can’t think of one really negative thing to say about this place or the great people that work there! It is a little ways out of town, but you never have to wait more than a couple minutes for a taxi ($2) either to or from the hotel.

Great olace

Very good, Oscar and his entire team were friendly, courteous and professional. Very nice location and experience.

The room was nice. The staff was great. Oscar and Angel were very helpful. They recommend restaurants and a tour with a taxi driver that turned out to be very good. They helped us with our bags. They made a great effort to communicate with us in English even though they had some limitations. They deserve an increase in their wages. The property is a little distance from the main strip. The $1.50 taxi ride is very cheap but it can be a problem when you start to run out of small bills.

The hotel is good; Oscar Angel are great!

Very comfortable stay.

We got off on rough start. The number provided by hotels.com always sent straight to voicemail. I went online to find a way to contact the hotel for the included gold status airport transfer that was not given as they said they were unable to acomódate three days before arrival but they could send a taxi at normal cost of 25 usd. The hotel itself was very clean, great service at the front desk, very helpful. A little from the docks if you plan to walk but doable. .

Friendly staff, wonderful room and excellent breakfast

We enjoyed our stay here, the staff made our time enjoyable as they were very friendly and helpful when booking taxis to where we needed to go, the room was as expected, breakfast in the morning was quick and easy so you could be on your way. No complaints at all, thank you to the staff at Hotel el Descanso del Guia for making our Galapagos visit a great one.

The best thing about El Descanso del Guia is the staff. They were attentive and kind and very helpful. The hotel is on the outskirts of the town but it is very clean, has a pool and a great breakfast.

The property condition was decent but located on a busy road so you might need ear plugs or white noise (i.e. air conditioner running) to drown out the road noise at night to sleep. Breakfast is good and was served at a dining area near the pool, unfortunately the rooftop restaurant was closed for remodeling. If you're an Expedia VIP member expecting to receive VIP included perks like a free round trip airport shuttle, please note they did not honor that perk when requested in the original booking and closer to check in on both Expedia messaging and the hotel's own reservation system which they send you a link for asking you to access and provide information after booking. Though they sent a couple of template messages through Expedia they never responded on either site and upon arrival no shuttle was waiting (a taxi is $25 USD each way) which they claimed at check in was a misunderstanding but then prior to checkout when I reminded them of the free shuttle request back to the airport they claimed I would have had to email them directly in advance to request (I've re-reviewed everything and nothing actually stated an email was required) and offered me $10 USD instead which I did accept but that leaves $40 USD in shuttle perks they did not provide claiming I did not properly request them. That said, the employees on-site were otherwise friendly and helpful, in particular with calling taxis for guests whenever on demand which arrive promptly and only cost $2 USD to port Arroyo.

Overall this is a nice hotel. Rooms are small and bathroom was tiny. Several advertised amenities were not evident (BBQ grills, rooftop terrace). Staff is not bi-lingual as advertised. If you don’t speak Spanish communication can be challenging. However the staff DOES try very hard to understand what you need. Tour assistance though - was not really available, so “concierge” service is limited to calling for taxis. There was absolutely NO WiFi, they should not be advertising it at all. No laundry facilities - they will do laundry for a fee, but you cannot do your own. Continental breakfast is really “eat what we’re serving today”. Food was good - but choice is limited to non-existent. There is no snack bar/deli at all so I don’t understand why it’s advertised to have one. Also no poolside bar and no restaurant. Definitely no room service. The pool is nice - but it’s not heated and was pretty chilly. Note this hotel is not near the pier or any restaurants, etc. Taxis are cheap, but being closer to town would be nicer. Also the area around this hotel is not nice at all. Unfinished construction projects that are now overgrown abound. The staff is great-the hotel itself is nice, but it is not as advertised…..

Great staff

I recently had the pleasure of staying at this hotel, and I am delighted to share my wonderful experience with the staff. From the moment I arrived, it was evident that their commitment to excellent customer service was unwavering. Every staff member I encountered was not only incredibly helpful but also genuinely polite. They went above and beyond to assist me with various tasks, ranging from scheduling tours to providing detailed explanations about the activities and attractions on the islands. Their extensive knowledge and willingness to share information made my trip even more enjoyable and stress-free. The staff's dedication to ensuring that guests have a remarkable stay was evident throughout my time at the hotel. They took the time to listen to my needs and preferences, offering personalized recommendations that suited my interests. Their attentive nature and proactive approach truly set them apart. I cannot emphasize enough how appreciative I am of the staff's efforts. Their commitment to customer satisfaction is commendable and undoubtedly made a positive impact on my overall experience. If you're looking for a hotel with exceptional staff who will go the extra mile to make your stay memorable, I highly recommend considering this establishment.

Amazing stay! Oscar, Christopher and the rest of the staff were wonderful.

Excelente hotel, muy buena habitación. La habitación limpia y cómoda.

Lovely staff, extremely friendly and attentive. Property very clean and well maintained. Loved the pool at the end of a hot day. 20 minute walk into town or a $2 taxi. Good breakfast every morning.

Dive lessons in the pool, not near the strip and internet didn’t really work(which is ok but I wouldn’t say has working wifi) staff went above and beyond and are great and was a really nice hotel

Family stay en Galapagos

Es un Hotel sencillo, se ve nuevo, limpio y el servicio es muy cordial. La ubicación no es óptima, pero no es un problema, pues en Puerto Ayora se puede llegar a cualquier lado por la carrera mínima en taxi de $1,50. Los beneficios Gold de Hoteles.com que se promocionan en la página, no los otorgan. Es recomendable para familias.

Far from everything nothing works, on a super busy road

The property itself and staff are amazing. The rooms were extremely spacious and comfortable. The pool was great and the breakfast was also very nice to have. While it’s a bit away from the main strip the staff always got us cabs quickly and they cost $1.50 each way. The surrounding area has some construction but that was during the day when we were typically gone. Every time we arrive md or departed the staff at the hotel were there to meet us and check in. We stayed with another family (5 kids in total) and this hotel met all our needs to ensure we were taken care. We would absolutely stay again!

A little off the beaten path the staff was super friendly and accommodating. Would stay again.

El Descanso del Guía was a refreshing experience. While the location is not ideal, it compensates by how quiet, clean and friendly the place is. The staff is very helpful and nice. Our stay was excellent and would definitely stay there again.

Great staff, superb breakfast. Easy 15 minute stroll into the center of town or a couple dollar taxi ride. Small convenience store next door. Comfortable rooms, great place to relax in the pool!

Nice place Friendly people and great service

Staff was super helpful and attentive. Room was nice and cozy. Property further up town so about a 30 minute walk to the main town of puerto ayora.

I l be back, thanks megajoy

Everything was mega wonderful, our stay was very comfortable, the staff its friendly

This hotel was a nice stay while we were in santa cruz. It is a bit far from downtown but you can take a taxi for a dollar or two. Host drove us downtown once since our taxi drove off, and he also helped us find a COVID testing site for our return to the USA which was very helpful. You can see the ocean from the top where the restaurant is, but it's not close if a view is important to you. However breakfast was good each morning and the property was very clean and eco friendly.

Had a problem with expedia reservation change and hotel which cost alot of extra time - not very happy about that. The poor girl at the front desk tried her best. Rooms was sufficient and rooftop breakfast was nice. Should not be a charge for hot tub usage (and should be warm so guests could actually use it).

is a bit far away form the busy area of Puerto Ayora, however the taxi ride is only 1.5$ each way, the rooms are nice, with a nice view of the bay, internet works fine, and staff is very helpful & nice. A minimarket is right next door to the place.

Rooms were elegant and clean, staff were always minded to help us; which I didn't like was the shower temperature, it was kind of difficult to reach the desired temperature

Out of town but nice place to say..

The hotel room was spacious, and the outdoor pool was a nice touch. However, the hotel was located on the outskirts of Puerto Ayora, so every time we wanted to head downtown, we had to call a taxi for $1.50. The surrounding areas were relatively run-down compared to the downtown area. In addition, the complimentary breakfast is only available beginning at 7 am, but the inter-island ferries depart at 7 am, so we had to buy breakfast near the harbor instead.

Far away from the boardwalk and piers area of Puerto Ayora, but a taxi ride for flat fee $1.50 is quiet convenient. Comfortable stay!

Very nice swimming pool to cool off in and relax! The excellent staff, however, is what made our 4-day stay special. The front-desk staff were exceptionally helpful in a couple of instances where we needed some assistance. Breakfast on the roof in an open-air setting started every day off right! Thanks! We greatly recommend the hotel. Why pay a higher price … it doesn't get any better!

The main issue with this place was the hotels inability to keep bugs out of the room. Our room was filled with moths, mosquitos, beetles, etc. They need to either replace their screens or work on sealing them better, because I don’t think I’ve ever slept with that many bugs in my room.

I am very satisfied with everything , since day one we been welcome and they met need as long we stayed and even they they when an extra mile helping me celebrate my mom birthday, thanks guys I really appreciate and enjoy staying in Puerto Ayora!

The room was spotless. The intelligent and well-trained front office staff helped me book different excursions and was always eager to call a taxi for me. The pool was quite pleasant. I did not appreciate that the hotel charged extra to use the sauna and hot tub.

The property overall was good. The service was also good. The only part that i did not like is that it is a little far from the main area of restaurants (not within walking distance). The taxi is cheap though 1.50 soles to get to pretty much anywhere in town.

Great Help

The receptionist is awesome. Great English and called taxis for us.

n chronological order: will mention good and bad, you judge for yourself. Since I miss my flight I contacted the hotel, never replied. When I arrived, they could not find my reservation. Their brochure says: free internet, breakfast, pool, etc. and transfer to airport (all same color, so all included) but they said no, transfer was extra (so why is it of the same color of the other included services?). Employee barely spoke English, but the funny part is they said my english was bad (while I spent 20 years in the US…). I still had to pay the night I missed (which is fair, but if I had know how terrible the stay was going to be, I would gone elsewhere). The internet was terrible, barely good for email. The best time to check email was 04.00 to 05.00 (am), don’t expect VoIP call, etc. The towels were as soft as “sandpaper”. The pool was freezing and they charge $5 to go to a jacuzzi (which by the way was cold…). There was (first night only) 2 little chocolate on the bed. There was a bathrobe. Breakfast was good, but only from 07.00 to 08.30 (while tours starts 06.30). 2nd day I notice my jacket was moved, like someone seat on the sofa, I later found out $220 missing (of course I am not 100% it is from there as the previous night I was also in a Wyndham hotel in Quito and absent from the room for 1 hours, but my suspicion definitely lean for the Galapagos hotel).

The Hotel is located about 20min walking from the center of town on a hill overlooking the puerto ayora and the coastline. The staff lead by Thalita was incredibly welcoming, polite and eager to please. The room and facilities were very clean, breakfast on the roof was a delight. Overall i highly recommend staying here and i cant wait to come back.

They went out of their way to make sure everything was perfect... I recommend to everyone, the Hotel is a short 2-4 minute taxi ride to downtown, it is quite and not loud like the hotels downtown.

Excellent staff Very friendly and helpful Only complaint is we would have liked a mirror in the room Only mirror in bathroom which got steamed up from shower plus couldn't use when husband in shower Also wanted extra chair in room plus kettle. These requests were fulfilled

Decent Hotel, not near the little town

Good hotel. Newer construction. Good breakfast served daily on the top level. Location isn't ideal because it's away from the town, BUT you save a little being away from the town and cab fare to anywhere in the little town is $1.50 as of June 2018. One could ride a bike into town too. My only other concern is that they informed us there was a $5 charge to turn on the hot tub. After a day of exploring and hiking, a good soak in the hot tub would have been the perfect ending to the day. When they told us it would cost $5 to turn on the heat, they really burst our bubble.

Disappointing location, service, OK comfort

Two things we strongly disliked about this hotel, and two we liked. Location: The hotel is too far to walk into town, yet the setting is among abandoned or half built buildings and construction areas. There isn't one good looking building or public area within 1 km of this hotel. It's in a depressing area on the outskirts of town. Service: When we needed to catch a 5:30 am taxi to the ferry for a tour, the evening staff said he would arrange that for the next morning. By 5:40 am the taxi still hadn't come and we had to find a Plan B. When I talked with the main manager the next day, she said 5:30 am is too early. How can a hotel in the Galapagos Islands say catching early tours is not possible? We liked the comfort (however, when we walked in the room we felt disappointed by the size and atmosphere of the room, but we overcame that), and the cleanliness. Another disappointment was on the first and last nights of our stay, many young school kids checked in and made very loud noises until late at night. We overcame that, as they quieted down before 11 pm.

The staff at this hotel are amazing. They work really hard at the hotel and at making sure you have everything you need to make your vacation great.

Excellent staff, good hotel, ok area

This new hotel has among the friendliest staff I have met. Before arriving we knew the hotel was a little way out of town, but we did not know there was construction everywhere around (including at the hotel). There are few services close by and the gym is useless. The pool is very nice in the Galápagos heat! Rooms are clean, beds comfortable and breakfast very good. There is a lot of garbage and dogs on streets nearby.

Great hotel, free bike rental, free wifi included however far from town and a hike up a big hill. Would prefer something closer to the action.

We received so much great help from the staff.

We borrowed bikes free of charge. A swimming pool was being installed while we were there. There is a lovely cool area on the top floor outside. It’s 5 minutes from central town by taxi. Taxis are abundant and $1.50 to $2. The walk is good too. Internet is slow. I would stay here again

Beautiful View!!

Let me start by saying the upstairs view is SPECTACULAR!!! You get to have breakfast feeling like you are on top of a cloud. They never disappointed us with breakfast.. EVERYTHING FRESH!!! Just ask for more eggs if they only serve you one! I can't speak much of the other staff members but the young gentleman who works their really went out of his way to give us a helping hand when it came to travel tours & anything else we needed. Hotel seemed very clean however, I gave it 4 stars for cleanliness because when we first arrived two of the bedsheets seemed to be dirty but we didn't mind and we had them changed. But mid way into our stay the hotel manager I believe did say she was "calling my attention" because my two year old had spilled some drops of juice on the bed sheets twice and they've changed the sheets daily for our room since we've stayed. I expect sheets to be changed daily when I stay at hotels so that was a big NO NO for me. Other than that everything was great. Hotel Driver was always very professional and polite!! I'd consider staying here again..

Great management and staff, and comfortable rooms

Wonderful mountain and sea views, great breakfast, comfortable and clean rooms, and most important wonderful hotel management and staff support, could not have asked for more.