Great service

At my first night I was in a room that was very noisy and not in the best shape, but I complained the day after and they moved me inmediatly to a better room. They gave me the mini bar for free. What was going to be a bad experience turned out to be a great one. My advice if you are in the party mood, this is the hotel, if you want to rest and do not party it’s better to go somewhere else!

SO LOUD!!!

The street is so loud at night and the building isn't made to insulate it out. It was loud until about 4am. Then the cleaning crew started around 7am and they like yelling to each other and laughing so loud that you can't sleep. The rest of the stuff is secondary. The front desk rry their best in a very tough situation.

Good place

I The hotel is in perfect place walking distance to everything. Dining bars restaurant stuff is very cooperative helpful I like it and I will stay again.

I liked the people working there , I liked the location, breakfast was ok,room was clean, little bit noise but that’s ok giving the location that can’t beat that everything is near by.

Good hotel with excellent service, depending the location of your room you might experience high levels of music since the hotels is surrounded by bars and nightclubs.

Yes I love the place I will come back to stay

Noisy

Everything was excellent!! Very comfortable. Love it 😊

Centric Location. Near Parque Lleras, Restaurants, Bars and Malls.

I didn't like the hotel don't have parking lot.

Great location

Excellent service

Everything was good in the middle of the action in provenza room amenities like towels need an update, you only get 2 per room people are nice, heard housekeeping boss yelling at their employees breakfast ia basic but good! Not luxury just convenience

The staff was very polite

Location x 3

The hotel is nice, the breakfast was very limited but good. They almost charged me for the bedsheets because I threw up on them the morning before check out 😕.

Location. Location. Location.

This hotel did a poor job with my accommodations Arrived a day late due to plane mechanical issues no compensation the ac/heat unit did not work And asked hotel to arrange car service from hotel to airport and in doing so poorly executed and I missed my flight

Very good

Location was perfect staff member work were great overall the hotel was great

Great place. Awesome staff.

Nice place

Great location

Everything was excellent

I did not like the level of noise from the street was clearly heard in the room.

Excelente servicio y limpieza. Recomendado

Great staff

The staff is amazing, Andres is very customer service-oriented and goes beyond. The hotel is well located, but it could be noisy because it is in the heart of the restaurants and bars area.

This property is very nice, it is right at the heart of zona rosa yet room was quiet, breakfast nice. Staff helpful. Definitely recommended.

I stayed the weekend and this hotel is in a very lively and trendy area ...... The area is packed with people visiting the various night clubs and restaurants... My room on the 7th floor was nice and quiet

I have to say that this property was on a great location management and staff very helpful with everything very clean walking distance to any restaurant and four minutes or five walking distance to the mall. Great location recommend the people to go there. I thanked them very much for their service, see them soon ???

Is ok but not a quiet place to be

Loud very, in front of all night clubs and bars However located in provenza

This was the perfect most safest location.

If you like to PARTY late this is the perfect place

Love this location , near everything, restaurants, shops , walkable . Hotel was clean breakfast was good and staff was very helpful.

Nice hotel, clean & safe, good breakfast, excellent wifi, great staff.

pleasant surprise with good price, good desk staff, small patio off room, several free offerings from minibar, fantastic location in heart of Provenza, surprisingly quiet (7th floor), adequate free breakfast. Room was small but very good value for the price.

This will be a LOVE it or HATE it property. I've stayed here several times and i love it. It's literally located at the end of Provenza. On the actual street .. best location in El Poblado only if you don't mind the noise because the bars and clubs are outside of you window. Imagine a hotel on Bourbon Street or 42nd St NYC!! Great if you come to party, not so much if you come to relax

Tiny room and extremely uncomfortable bed.

This place is in the vibrant heart of Medellín.

AFTER your non refundable booking you receive a message from the hotel warning you about construction “outside” of the hotel. When I checked in they said well put you in a “quiet room”. This entire hotel, inside and out is under construction. They were literally jackhammering and cutting concrete right next to my room at 7 am. Refuse to cancel, refuse to refund. This is an absolute terrible stay as this hotel should be closed during their renovations. Expedia refuses to step in and help. BEWARE to stay here.

Good location. Nice

The hotel is good, close to everything but way too noisy. If you want to rest or have a normal night of sleep make sure not to take any room facing the front of the property because you are not going to be able to sleep. Also there is a construction in the hotel and outside the hotel that they not mention when you book it.

The hotel is located right in the center of el Poblado, it is kind of noisy at night but the HOTEL is very safe! Cops at the hotel lobby at all times and the breakfast is delicious! Very helpful staff. I will stay there again.

Excelent

Esta en un área céntrica

I read in the reviews that this hotel was next to everything. They were not kidding! You are front and center. The staff was attentive. Breakfast was just “ok” The hotel is clean. Madeleine was excellent. She constantly communicated with me before I arrived at the hotel. Help coordinate pick up to the hotel. I would not recommend using “Luis” as your driver. We missed our connecting flight and had to spend a night in Bogotá. I contacted the hotel & also the driver more than an hour before the pick-up time. Luis said no problem, and we coordinated for pickup the next day. I was told he would be waiting for us with a sign at the gate, but at the airport, he said we would meet him outside. At the hotel, when we went to pay, Luis charged us half the cost for the previous day plus the price for that day. I questioned him since I had told him more than 1 hr before our arrival time that we missed our flight; he started raising his voice and getting argumentative, saying he had to pay a tolan l. This is why he would be at the airport more than hour before when the hotel was less than 30min, and our flight was supposed to arrive at 10:30 pm (no traffic), but we paid him because we didn’t want to start our vacation that way. I advised Madeleine what happened, and she said she would investigate it. When this happened, another staff member did not try to help at all. The hotel coordinated with another driver to take us back to the airport, and everything worked perfectly.

Nice boutique hotel on paper, but there was a lot of construction on Carrera 35, e.g., drilling all day long. In the evening the road was blocked and I could hear the partying and karaokes at the other end of the block. Access to taxis/ubers was difficult. Most wouldn't come in, and for the others it was hard to guess which end of the road they would choose to appear.

Good value

Hotel is in a great area next to a night life and plenty of restaurants. It’s about a 20 minute walk to the metro. Room is clean with really hot water in the shower. Friendly and helpful staff. If you are on the street side it can be loud at night. But it did not bother me

The staff was friendly and helpful. They made sure we were comfortable. The place was clean and comfortable.

Hotel under going construction Constant noise drilling through concrete walls from 9 am to 5 pm Terrible breakfast virtually nothing to eat No one speaks English so impossible for me to communicate .dirty sheets!no Window in room.street block off due to construction so you have to walk with your luggages

Todo excelente

I great location.

Excelente

Accesible, personal atento a las necesidades,

Excelent!

Great location, clean property.

Great location, clean nice hotel. Good breakfast and great staff. Wifi is ok but weak.

The place is close to fun area but it the noise is properly isolated so it’s a convenient balance.

Staff was amazing, they have a water refill station, and the breakfast is pretty authentic local cuisine. Would stay here again

First experience as the Yes ma’am, how are you?

Mariana at front desk was the best part of the trip. What a nice girl had trouble with Netflix in the beginning but fixed it everyone very helpful. What a nice stay

Could not be better

If you go to El poblado stay here. It is priced right and the hotel is perfect. Clean, great location and super staff. The staff here went above and beyond to accommodate us. The hotel is guest friendly too.

Consistently very good

Dependable as always. Breakfast is repetitive, but acceptable. Toilet area is very small, shower is large. Staff are friendly and Luis got us to where we needed to go. Pickup at the airport was timely.

Conveniently located, restaurants and bars near by, all within walking distance. I was afraid it was going to be loud from the outside bars and music but it wasn't bad at all. Very secure hotel and has safes in the rooms for valuables. I highly recommend this place.

It's a very nice place all around. Will just recommend to have glasses on the bathrooms and bucket to get ice into the rooms.

Very friendly and helpful staff. I had messaged them about my arrival time and they were expecting me upon my arrival. Very sweet and nice. They also helped me set up transportation and gave me advise about what to do and where to go for lunch and dinner based in my preferences.

Service wasn’t too good. Space too small.

Amazing location

it is an excelent place to be. Safety place and safety area. Near to nice restaurtants and places to hang with family and friends. The attention of every host is the best ever. They are very kind people and supporting me in every need I has.

Deben mejorar: 1. El WiFi porque es muy deficiente. 2.. En el 402 reparar y/o cambiar el aparato telefonico ya que tiene una llamada en espera y la luz roja titila 24/7, lo que molesta el sueño. 3. Reparar el radio reloj.

Everything was great

Location is great, right in the heart of provenza nightlife

Excelente experiencia, sobre todo la zona donde está ubicado

Necesita mantenimiento y remodelación

Nice big room, close to everything.

The hotel is fine the place is noisy in the middle of a lot of restaurants but I like it.

Good conditions, clean, good breakfast, friendly staff, very noisy neiborghood

Lo centrico y buen servicio al cliente

Convenient, walk down to restaurants, party place. Not the place if you need a quiet place to sleep. Bed wasn’t comfortable at all.

Great Staff !!!

nice hotel and a great price

The front street is closed now for a more pedestrian feeling, definitively an upgrade. Plenty restaurants in the area, great! Nice comfortable stay for the price you pay.

Shady business, disappointing experience

I booked and prepaid Hotel Acqua via hotels.com for a 3 night stay on a visit to Medellin. Upon arrival, the front desk girl told me there were no rooms available and a manager had emailed me to say so that day (I have no email in my inbox). She was dismissive and was unable to offer any help or put me up in another hotel. I had to scramble at 10PM with bags to find another hotel for the night. I returned the next day to use what i had paid for. The front desk team was unapologetic about the night before and checked me in. The room is basic and small - the reviewers who call it clean, comfortable and large must have stayed at the 'other' Hotel Acqua, because none of those adjectives are accurate here. The sink and shower were grody, the bed hard as a rock. Music thumped all night through the window because Medellin DJs never stop working apparently and this hotel is on a busy party street. When you leave your room, you are in pitch black for 3-5 seconds due to delayed onset motion sensor lights. Also, the WiFi - I was trying to work from my room and my zoom calls were dropped every 3 minutes. So frustrating. Upon checkout to go to the airport for my flight, the front desk was surprised to see me leaving 'a day early' -- apparently since they gave up my room on Thurs night, they just moved my shifted reservation to begin on Friday and checkout a day later than originally booked. She wouldn't refund the prepaid night's rate. AVOID THIS SHADY HOTEL

Way over priced for the quality of the hotel. There are much better price and service option in Lauraeles area. Don’t book this hotel and waste your money!

Pros : Place is well locate and price is good , rooms are good , clean , amazing service from the staff The cons : not soundproof windows which means you hear the music from the bars around until 2-3am WiFi in the room non existent on my HP laptop & iPhone (was on 4 and 7th floor same issue )

Very Closed to Restaurants and bars

El personal no es capaz de controlar que los huéspedes respeten la paz de los otros. Ciertos huéspedes producen demasiado ruido sin control del personal encargado.

Very great hospitality and great people definitely staying again

Great value and location

Friendly, value priced, clean and great location. Bed is a little firm. No refrigerator. Tv difficult to figure out. Plenty of hot water. As is normal for many hotels....no hot water at sink. Will return!!

Well I was taking a shower and the. Water stop coming I call them,they said were fixing something that will take a second was all my body covered with soap and have to wait longer than 30 minutes and then they said sorry and that’s it horrible service I will never come back there

Good Hotel, very convenient, A+

Very convenient hotel, I just needed a hotel for a night and it worked out very good for me. Breakfast included and good.

Great location, it is very close to Parque Lleras . Its 20 minutes to Poblado Station. Lots of bars ,restuarants ,clubs. The breakfast was good although more variety would be recommended. The staff was friendly. My only complaint was clogged shower drain (very slow draining of water)

Becouse the booking was out...no register xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

No fridge but location, staff, price you can not beat!

Great location! Right by a great selection of restaurants and bars.

Excelente location and very clean. Friendly staff

Located at happening place . But rooms are not soundproof.

Lovely small hotel

This hotel is in a lovely area, feels very safe. All the staff are wonderful! Breakfast is a real treat with fresh fruit , good hot breakfast and lovely coffee and hot chocolate.

Nice stay for a reasonable price.

This hotel is small but it has everything you need, the location is good and it is within direct walking distance from restaurant’s. The room are a bid small and it has little storage place for clothing. The Hotel has an automated coffee bar machine that serve complementary coffee and tea. Hotel rate rate is reasonable priced.

Great location, wonderful breakfast, excellent staff, clean comfortable rooms for a great price