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27 Jan 2025
Monday
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28 Jan 2025
Tuesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Holiday Inn Trophy Club, an IHG Hotel, you'll be centrally located in Roanoke, within a 15-minute drive of Texas Motor Speedway and Gaylord Texan Convention Center. This hotel is 10.3 mi (16.6 km) from Grapevine Mills Mall and 0.5 mi (0.9 km) from Baylor Scott & White Medical Center - Trophy Club. Make yourself at home in one of the 122 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Roanoke? This hotel has 9843 square feet (914 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 2:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Contactless check-out is available

Important information

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately USD 14 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Business facilities

Banquet facilities

Accessible facilities

Other

Conference space

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Grocery/convenience store

Free wired internet

Wheelchair accessible path of travel

Number of restaurants - 1

24-hour business center

Conference space size (feet) - 9843

Conference space size (meters) - 914

Number of meeting rooms - 3

Tennis on site

Number of indoor pools - 1

Snack bar/deli

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

24-hour fitness facilities

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Stair-free path to entrance

Hotel reviews

8.2
Excellent468 Verified Reviews
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Cleanliness8.8/10
Service8.4/10
Comfort8.6/10
Condition8.6/10
Neighborhood9.0/10
10/10
Exceptional
Lori, 21 Oct 2024
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Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

8/10
Excellent
Ashley, 18 Oct 2024
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The hotel room was really nice and I was surprised that the bed was really comfy.

10/10
Exceptional
Mark, 14 Oct 2024
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Pleasant and clean.

10/10
Exceptional
Nayelly, 16 Sep 2024
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Awsome service by everyone

10/10
Exceptional
Kris, 31 Aug 2024
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A nice King Room. Very clean and felt safe. Front desk person was kind and helpful. I will stay here again and also a good value.

10/10
Exceptional
Cesar, 09 Aug 2024
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Nice and clean

8/10
Excellent
Donald, 25 Jul 2024
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The room was very clean and had lots of amenities! Enjoyed the stay!

10/10
Exceptional
Aneka, 21 Jul 2024
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The shower needs updating. The water pressure was low and the shower button was broken. Otherwise, the hotel and staff was amazing.

8/10
Excellent
Monica, 21 Jul 2024
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Great location, breakfast average,

6/10
Fair
Raul, 12 Jul 2024
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Restroom facilities downstairs were not working (no water in one of them). We were placed in a disabilities room and were moved a couple of days later to a regular one. Breakfast ended earlier than expected and there was limited service (no many plates, napkins, silverware)

2/10
Poor
Andres, 02 Jul 2024
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The bed frame is terrible, there is no box spring. I stayed in for 3 days I would never go back to this place.

6/10
Fair
Parag, 01 Jul 2024
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Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

10/10
Exceptional
Dynishea, 27 Jun 2024
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The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

6/10
Fair
Danielle, 26 Jun 2024
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Do not stay

The check-in concierge was very rude and not welcoming. Our exiting concierge was not any better. Our room was a handicap accessible room. The water from the shower leaked into the hallway which made it extremely slippery for anyone walking from the shower. We had a double bed room and we only had 2 towels. When we asked for towels, we were told “yea come get them.” Our room was extremely hot when we walked in. The AC took half the night to cool off. It is Texas in the summer, your rooms should be inviting and not stuffy. The lighting was horrendous and you could not see where you going when you entered the room. The “hearty” breakfast was fake eggs, bacon, sausage and few pasties. We have seen better breakfast options when we didn’t have to pay for breakfast. Very disappointing Holiday Inn. We will not stay again.

10/10
Exceptional
Nikki, 18 Jun 2024
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Quiet and clean.

10/10
Exceptional
Matt, 07 Jun 2024
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Ls Fest

Came in for Ls Fest with my kids. Very well up keep hotel. Everything was so clean and felt new. Also was very close to the event

10/10
Exceptional
Alice, 30 May 2024
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Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

4/10
Poor
April, 29 May 2024
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Poor reservation and front desk system

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

10/10
Exceptional
Brandon, 26 May 2024
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Clean, comfortable Great overnight stay Thank you!

10/10
Exceptional
Jose Antonio, 24 May 2024
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Clean place.

10/10
Exceptional
Robert, 23 May 2024
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Handicap accessible

Great room and accommodations. I am having medical appointments and I need a handicap accessible bathroom. Everything was just what we needed.

10/10
Exceptional
Kirby, 19 May 2024
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Great stay

We came for a wedding and our group stayed here close to the venue. Check in was very easy and quick. Our room was NICE and the bed was very comfortable. I recommend this hotel 100%

10/10
Exceptional
stacy, 19 May 2024
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Very nice and clean

10/10
Exceptional
Karine, 13 May 2024
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The staff were very nice. They cooked us a prersonal breakfast as there was nothing left when we arrived.

10/10
Exceptional
Dayna, 11 May 2024
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Great stay

Great stay-super nice and clean. Friendly staff.

10/10
Exceptional
Tommy, 06 May 2024
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The staff was the best part of stay very friendly and make you feel like family great place to stay

10/10
Exceptional
James, 04 May 2024
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Management was very good and helpful

10/10
Exceptional
mark, 01 May 2024
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Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

10/10
Exceptional
Clint, 29 Apr 2024
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Great Hotel

Very nice hotel with very friendly staff.

10/10
Exceptional
Lesly, 29 Apr 2024
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All went as expected

10/10
Exceptional
Maribeth, 27 Apr 2024
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Staff at the front desk n dining area were so accommodating and friendly!!! Had a few glitches with the power in the bath n water pressure but we were only there one night so no biggie!

10/10
Exceptional
Martin, 27 Apr 2024
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Location. Location. Location.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

10/10
Exceptional
L, 27 Apr 2024
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Location was great for our purposes. Friendly staff on reception (thanks Martin !) and in the dining room (used for 2 dinners as well as breakfast). Only let down was room was not serviced after the first night (3 day stay), and after being done they still missed replacing coffee and cups. That said we will stay here again next visit to this area.

10/10
Exceptional
Kim, 22 Apr 2024
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I love the little sink in the room. It helps when you have two ladies getting ready for bed and in the morning getting ready.

6/10
Fair
Verified traveler, 21 Apr 2024
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Weekend Getaway

Just ok. Definitely needs to updating. Our room could have been cleaner, there was hair all over the sink and back of the toilet that was there when we walked in. Walls pretty thin and could hear people being loud.

10/10
Exceptional
Stephanie, 18 Apr 2024
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Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

10/10
Exceptional
Rebeca, 15 Apr 2024
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Would stay again.

Staff was nice and friendly. Pool was cold.

10/10
Exceptional
Rodney, 15 Apr 2024
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Great location and staff.

10/10
Exceptional
Larry, 15 Apr 2024
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It was nice clean and staff was very friendly.

6/10
Fair
Kelly, 15 Apr 2024
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Average at best

6/10
Fair
Verified traveler, 13 Apr 2024
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OK stay in TX

This hotel is middle of nowhere. It had a musty smell and the water pressure was nonexistent. Service was good. Too bad the breakfast was extra cost.

10/10
Exceptional
Richard, 13 Apr 2024
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Property well located to our event and located in a quiet, safe neighborhood

10/10
Exceptional
Nancy, 10 Apr 2024
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Great value. Very nice hotel, inside and out, and great service.

10/10
Exceptional
Jane, 10 Apr 2024
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Great hotel for a good price. Absolutely no complaints. Staff was fantastic even over crazy eclipse weekend.

10/10
Exceptional
Debbie, 09 Apr 2024
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It was a very nice and clean environment. They price was great, the room was spacious.

10/10
Exceptional
Emanuel, 09 Apr 2024
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It was amazing

10/10
Exceptional
Teresa, 09 Apr 2024
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Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

6/10
Fair
Oralia, 08 Apr 2024
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The staff i delt with throughout my stay was nice and helpful. The things that we didnt like were the mattres on the sofa bed was heavily stained. The coffe maker was so dirty it had water in it it even had hair in it. We also didnt get housekeeping throughout our stay so we didn't get clean towels or trash bags for our room. Luckily our stay wasnt long and we weren't in the room to long.

6/10
Fair
Rebecca, 08 Apr 2024
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So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

10/10
Exceptional
Rickey, 06 Apr 2024
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Great atmosphere Great staff Comfortable bed! Kitchen Breakfast eggs not edible. Over cooked dry.

10/10
Exceptional
Noah Ray, 06 Apr 2024
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Lots of bang for the buck

Super clean and nice place. Even has laundry machines , pool , bar , restaurant and near other restaurants

10/10
Exceptional
Karleene, 04 Apr 2024
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It was a very nice hotel. The Burnon Street restaurant was great as well.

10/10
Exceptional
Noel, 30 Mar 2024
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New and clean! Would definitely stay here again.

10/10
Exceptional
Shecarra, 25 Mar 2024
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Front desk staff member was very friendly and helpful!

10/10
Exceptional
Chuck, 24 Mar 2024
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Great staff and great room!

8/10
Excellent
Jeff, 22 Mar 2024
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Bed was extremely uncomfortable.

10/10
Exceptional
Kristi, 22 Mar 2024
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Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

8/10
Excellent
Johnna, 18 Mar 2024
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Clean but noisy

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

10/10
Exceptional
Margie, 12 Mar 2024
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We loved staying at this Holiday In. Very clean, corteous staff and very comfortable bed. Will Definable stay here again.

8/10
Excellent
Wendy, 11 Mar 2024
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Could be better

Room was noisy and not cleaned well

8/10
Excellent
Lindsey, 11 Mar 2024
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For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

10/10
Exceptional
Alfonzo, 08 Mar 2024
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I would go back

2/10
Poor
Tom, 07 Mar 2024
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Beware! I’ve stayed in hotels around the world and this is a first that I’ve had to dispute charges on my credit card to get a hotel to do the right thing.

6/10
Fair
Tiffany, 04 Mar 2024
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Scam on paying for breakfast with reservation

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

6/10
Fair
Tommy, 03 Mar 2024
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Holiday Inn lost luster.

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

2/10
Poor
Jennifer, 03 Mar 2024
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Not good!

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

8/10
Excellent
Carmen, 24 Feb 2024
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Beds where my favorite very soft n clean

2/10
Poor
Cara, 19 Feb 2024
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We checked in for a one night stay and upon arrival there was nobody working the front desk. When someone finally came, they told us the system was down and they couldn’t check us in. They showed us to a random room which wasn’t the cleanest. We went downstairs to grab snacks since the restaurant was closed and the snacks were old and expired. We tried to go to the indoor pool, but the water was freezing and the pool area wasn’t kept well. Finally we asked for a new room and the new room was worse than the first room. There was a horrible smell and ripped carpet and couches. We decided that was our time to leave. We did not end up staying the night. The man at the front desk could care less and didn’t even apologize for the inconvenience. I don’t recommend staying here unless you like dirty rooms and freezing indoor swimming pools.

8/10
Excellent
Linda, 02 Feb 2024
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A quick getaway

Nice hotel. A little hard to get to-off the main roads.

10/10
Exceptional
Peggy, 15 Dec 2023
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Love this property

6/10
Fair
Richard, 15 Dec 2023
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Great

2/10
Poor
Storm, 12 Dec 2023
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Take guests complaints as a priority.

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

2/10
Poor
Verified traveler, 11 Dec 2023
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No body wash for my bedtime shower, coffeemaker not working in the morning, pool was closed for the day ( primary reason for choosing this hotel)

10/10
Exceptional
Mary, 10 Dec 2023
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Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

4/10
Poor
Matthew, 06 Dec 2023
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The pool was closed and the fire alarm was going off?

10/10
Exceptional
Attikus, 19 Nov 2023
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Front desk employees were fantastic

2/10
Poor
Nelyssa, 25 Oct 2023
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They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

10/10
Exceptional
Karley, 21 Oct 2023
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Staff was friendly even at 1am, and the room was so very clean

10/10
Exceptional
Chris, 16 Oct 2023
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Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

4/10
Poor
Andrew, 06 Oct 2023
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Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

8/10
Excellent
Angelica, 27 Sep 2023
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Clean, quiet and safe.

10/10
Exceptional
Mark, 25 Sep 2023
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Staff was excellent!

4/10
Poor
James, 25 Sep 2023
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The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

8/10
Excellent
Blake, 24 Sep 2023
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Dx

10/10
Exceptional
Verified traveler, 18 Sep 2023
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Liked the cleanliness of the rooms and the property. Nice and secluded. Better info about breakfast and facilities availabilty would be nice

10/10
Exceptional
Aliddin, 04 Sep 2023
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Great experience with this unbelievable service

2/10
Poor
Verified traveler, 19 Aug 2023
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Dirty, Filthy, Neglected

This was the dirtiest hotel I have ever stayed in. We drove from DFW Airport (which there is confusing construction and the exit is closed in front of the hotel) at midnight after a day of travel, stayed here with Hotels.com points. We live 2 hours from the airport and just needed a place to crash before work just down the road Monday morning. What a mistake choosing this hotel!! Dirty Dirty Dirty, the floor was barely mopped & the shower pan was spray painted over mold. All the cabinets & drawers did not close. Threshold ripped up. The lights in the night stands did not work. The sheets and towels were the only clean things in the room. Since we were there for all of 7 hours and had long pjs and shoes to wear around the room, we stayed just to get some rest. Which I’m glad we didn’t put in the effort to switch rooms, as we were leaving we met a women in the elevator, she checked-out as we got (terrible) coffee. I heard her complaining about the second room she was in being just as disgusting as the first but she was too tired to get a third room! I chimed in and let the front desk know our room was the same level of filth. She was not charged for her room, but we were told they wouldn’t refund Hotel.com points. We book with Hotels.com weekly and (almost) always look at the reviews. In the plane coming home I didn’t as Trophy Club is a nice area and I just went off points. That’s on me. But if you stay there after reading this…bring your own mop and cleaning products!!

10/10
Exceptional
Reyna, 04 Aug 2023
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Nice place and nice polite staff

10/10
Exceptional
Jeannie, 28 Jul 2023
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Everything was excellent. Staff was great. Lovely stay.

10/10
Exceptional
Monique, 28 May 2023
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I loved the ceiling fan in the room because it kept the room nice & cool along with the air conditioner

10/10
Exceptional
timmerle, 27 May 2023
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Very nice hotel.

10/10
Exceptional
Catrina, 18 Apr 2023
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Nice environment and clean

8/10
Excellent
Ashley, 16 Apr 2023
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My go-to hotel when I'm in town.

This is the decks tune I've stayed here and I do enjoy it. However, this time, i felt the shower was a bit dirty, the ceiling fan didn't work and one of the lights was blown. Otherwise, good stay.

4/10
Poor
Verified traveler, 03 Apr 2023
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Meh

Booked a double Queen room in advance of my stay, was given a room with a king bed and a pull out sofa. The couch bed wasn’t comfortable at all so that was disappointing. Paid for breakfast in advance, the second morning of our stay a male staff member insisted we pay $10 each and wouldn’t let us in. Ended up eating gas station food even though I paid too much for a mediocre continental breakfast I wasn’t allowed to get. Rooms clean enough but I wouldn’t stay again.

10/10
Exceptional
Rickey, 02 Apr 2023
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Great experience! Everything was excellent.

4/10
Poor
Denice, 02 Apr 2023
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Do better Holiday Inn Trophy Club

As my family and I travel for sports we really enjoy staying at the Holiday Inn and have never had issues like we did with this one. When we arrive check in is fast and the hostess tells us of places we can eat close by very nice girl. We grab some take out come back to the room and try and get into our room and the key doesn’t work. They key pad needs “fixing” so each time we need in our room we have to ask a desk personnel to come up with us to open the door. Was not fixed and addressed it with the next day crew and they made me a new card and it worked. Outlets in the rooms didn’t work, no towels in the pool and when I asked for some for the 7 kids from the team he couldn’t get me that many 5 was all he had. The shower was not clean the floor was brown and the water pressure was non existent. My husband got stuck in the elevator and had to hit the emergency button. On a good note the bed was very comfortable and the location is nice.

10/10
Exceptional
Misty, 31 Mar 2023
expedia-logo-v2.pngTraveller

So nice

8/10
Excellent
Enjoli, 27 Mar 2023
expedia-logo-v2.pngTraveller

Overall exceptional customer service. Spacious rooms with the necessary amenities. Convenient location with car service. Will stay again and will recommend.

10/10
Exceptional
paul, 26 Mar 2023
expedia-logo-v2.pngTraveller

Staff was awesome! Room was nice and clean, but only thing is. It needs stand up showers, get rid of that tube and more water pressure please.

6/10
Fair
RON, 25 Mar 2023
hotel-logo-v2.pngTraveller

Front desk lady was just over it. She was like “give me your photo ID. No greeting or how’s it going.”

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