Overall service was excellent!!!!

Great place to stay, location is close to a lot of attractions.

It was a great stay overall

The staff was very nice and helpful.

Thank you for a wonderful stay and thank you to Soumia for being so gracious and hospitable.

Great stay, very friendly staff!

Even if the room was ok , when we walked inn the WC was dirty , with best of urine and not flushed !!! We complained at the reception and they apologized and offer us a free breakfast. We really appreciate and had a simple but delicious breakfast .. we even thought we could have breakfast at the hotel next day. They confirmed us that it will be 10USD each but the next day they informed us that the first persone was 10 and the 2d was 20!!! we didn't understand why.

Amazing location

the location was amazing , the size of the room were small but were clean , the room was cleaned every day and very nicely . the staff was very helpful. i would surly choose this hotel next time.

Bbb

La habitacion es pequeña, pero solo parabamos para descansar. La atencion fue buena

Front desk staff was great, room is TIGHT. Beds were hard as a rock, and the hotel was a bit run down.

Regular Business Traveler

I stay at this hotel a couple times each year, when in the city for work. It looked like it’s had a makeover since my last stay, which was very nice. Something new was a welcome bag of water and snacks at checkin. My room had a great view. My only complaint is the wait time for the elevator.

Clean, comfy and convenient subways

We stayed here because we wanted to be within walking distance to Madison Square Garden. Convenient to everything, restaurants, pubs, groceries, liquor store, coffee shop, nail salon, etcetera. Public transportation is about a block away. The staff was very helpful with anything we needed. Although there are no microwaves or fridges in the room, there are a couple of microwaves throughout the property that you can use and they do have mini fridges upon request based on availability. Luckily they had one and delivered it to our room. The room was VERY clean and the bed was comfortable, but the room was VERY small. We had a king room and only had enough space to walk around the bed and that was it, which was fine with us because we were just there to sleep and spent most of our time out exploring the city.

We had a great stay!

Great stay

Likes: location, more reasonable than most places around, in room coffee, decent gym. Dislikes: small room (expected), shower didn't work. Reported it in the morning, came back at the end of day and no one had been to the room to check it. Had to then repack all our stuff and change rooms at night. Expensive for what it is, but that's Manhattan.

Good

Good bed; firm but not hard. Good blackout shade.

No service at all checking in at 6:00 am was horrific

We stayed 5 days, 1 adult and 2 kids (teenager) Friendly staff, accommodating with early check-in, felt safe and comfortable

.

Everyone is so polite and professional. Love it!

Convenience to all amenities.

Horrible experience with staff and rude!!

We had no running water for 12 hours followed by no hot water. Then no cold water to balance the hot water. Then a clogged toilet. Everyday was an issu.

The bathroom was very small but clean. This is a very average property.

I had a room straight across from the lift, so noisy! The staff also congregated there at night at a book beside the lift so I had to put up with chatter until they decided they were done. Check in was a joke - I arrived a couple hours before and had to leave my luggage in a huge unlocked room, part of the dining area. Where people could freely walk in and out. When I asked the attendant how safe it was I barely got a mumble. Then the woman who checked me in proceeded to give her colleague, who was loud as hell, side eye and stopped what she had to say to just stare at him. It was uncomfortable. Noise in the surrounding area was also too much. Dump trucks, people, sirens. I get it’s NYC and you have to expect that but only to a degree. Hotels should be sound proof enough to deal with it. I was literally being woken out of my sleep. Not what you want when you’re jet lagged. Room was clean but I had a massive crack in the window. Bed was higher than my hip, I literally had to jump up to it. All in all, a displeasure of a stay. Even more of a sting considering the higher price I paid. Do NOT recommend.

The location was convenient, and close to nearby attractions. My room was very clean, comfortable, and quiet. I would recommend this hotel.

good

Lugar cómodo, limpio y un excelente servicio

Rooms are really small. The beds are not queens maybe fulls? Everything was good except for that I think if I would have known how small the beds and rooms were I might have booked 2 rooms instead of one.

Amazing view

I want a refund

It was horrible. The AC smelt like sewer and nobody would come and help us. The window wouldn’t shut and nobody helped us. Felt like bed bugs in our bed and woke up with bites.

I would definitely stay again! Very clean updated and close to everything.

Great location!

We were told there was on property parking, but there wasn’t. We had to park further down the street and couldn’t take the car during our trip because they took the keys. We had to bring our luggage from the garage all the way to the hotel without a luggage cart or any help. Our room was downgraded due to overbooking. Room was noisy, we could hear in other rooms

Really conveniently located for anyone travelling into the city. Would stay here again!

Great stay! Will stay here again

Pleasant, courteous staff. Had to put up with noise emanating from the elevator shaft for the entirety of my stay.

Good

The staff was excellent, really accommodating and were very polite, especially Brandi at the front desk. I did have a problem with Expedia telling me i only had to pay $900 at the property but when i arrived it was almost 1,300.00. This was a major inconvenience and i.balme Expedia not the Holliday Inn.

Great Location

Perfect location

The location is perfect for someone that wants to explore the city. Staff are amazing and so welcoming. From the moment I check in to check out it was top notch service. Rooms were a little small.

Perfect location with amazing views

The location is perfect for someone that wants to explore the city. Staff are amazing and so welcoming. From the moment I check in to check out it was top notch service. Our room had the most amazing views of the Empire State Building and we loved it!

Staff was polite. Rooms a bit small, we were on the 21st floor it had a pertty view. Over all not bad for one night.

It was clean and staff was nice! Close to a lot of stuff

Unit felt new inside. Very clean

Terrible elevator

Everything was great

Holiday Inn

Part of our Family vacation to tour Manhattan. Rooms are small. Parking is difficult but all was to be expected in the city.

Smallest bathrooms i ever saw in Holliday inn and no refrigerator.

The hotel was neat, reception and staff were very friendly and accomodating to questions. The room was very clean and no complaints. We requested a minifridge, which was brought to our room within 15 mins. Our floor(15th) had an ice machine and drinks vending machine in the hallway. Minor derail, most of the softdrinks were soldout during our stay, despite mentioning this to the technical staff. Our booking was for room with city view, but the view consisted of the adjecent building. Not very much.. but didnt bother us. 2 blocks fro subway station, and many stores and groceries available in the area. Overall we would surely stay here again!!

we had a room confirmed only to have the hotel call ua when we were in an Uber 15 minutes away to say that there was no room after all. not good.

Excellent stay with restaurants, stores and bars walking distance.

Property is good but small as would be the case in NY. Staff is generally good especially Saumia at the front desk but equally there are other people who don’t know how to talk to guest, refuse to listen and despite being the hotel’s fault like lift not working blame the customer for deciding to stay at the hotel… not fit to be in the hotel industry

Great

Water pressure on lower floors was so low as if dripping. Need to wait for the mercy of higher floor quickness to shower. Location is convenient though

Decent stay. Overall, good experience aside from the elevator issues. Close to everything. Small room but very convenient if only there to sleep.

The wait for the elevator feels like eternity, The rooms are too small.

Lift down and not notify in advance

Good

It’s very small with no refrigerator or microwave. Good location

Sonia made it great!

The service at the front was wonderful. Miss Sonia was kind and very helpful. She even helped me save money with the parking suggestion. Room was very clean and it was a great location

my experience at this hotel was horrible and indeed I have no future plans to stay or recommend anyone to stay there. I always use Expedia to book hotels but after my experience at this hotel I have serious doubts about Expedia's credibility and next time I'll book room through hotel's website. For example, I did notify the hotel that my room required cleaning services because the trash bin was full of used food take-out containers before I went outside on Sunday morning but when I came back my room was not cleaned at all and I had to clean my room including taking out the trash. This is the first time I had to clean my room not by the hotel as required. This hotel has 25 floors and only 2 very small elevators, which was horribly bad to support the guests. One elevator was out of service on Sunday. Guests were waiting 10 to 15 minutes on their floor to use the elevators. Guests were called to the service desk to stop the elevators and leave the hotel to go to the airports and check out. it was a horrible disaster. My room was 905, to maintain my plan I had to take the stairs instead of the elevator. it was very challenging to use the stairs to leave the hotel. I never had such a horrible experience before; cleaning my room and using the stairs. I think Expedia has the moral and legal obligation to provide basic and reasonable services and in this case, Expedia failed profoundly. I will certainly chat about my bad experience with my friends via social media.

It’s the kind of hotel where you get what you pay for. If you’re out all day and just need somewhere to lay your head/keep your things, this is the hotel for you. The best part about it is the location itself. It’s very close to number of different subway stations and just a a walk away from attractions such as the Empire State Building. The staff were also very nice. One issue I had, which isn’t an easy fix, is the number of elevators. Two elevators for a 25 story building doesn’t seem feasible at all. Between the people checking in and those going in and out, it as difficult to get up and down. On our last day there, they did maintenance on an elevator, leaving only one for guests. I also expected that at a hotel, the sheets would be changed everyday. There was a day where some food spilled on the bed. We took the sheets off completely in hopes they’d be change them. Once went to bed that night, we noticed the same stain and that they had put the same sheets on. We also requested a fridge at least 3 times that we never got.

Inexpensive, centrally located, clean and quiet. perfect for a work week in Manhattan on a budget

V

I got charged $50 extra upon arrival tv would go on and off elevators sucked only two and they took forever

We had an awesome view from our room at the back. We could see the Empire State Building nicely lit at night.

Only 2 elevators were shared with service carts, and I’ve only available on 4th floor. Would be easier if there were ice available on ground floor so at least we could grab on our way in and not tie up elevators for this.

We enjoyed our stay , definitely recommend

Check in was flawless and super friendly! Very close to penn station and Madison square garden

Rooms are tiny and the elevator could take up to 20 minutes at times to get down or up

Location is fantastic. Easy to get to multiple subway lines. Walkable to many things. Grocery store, CVS, and restaurants very close. The two elevators are extremely slow. The hallways are very echo-y. Our room door had a huge gap at the bottom so every word uttered was heard quite clearly. I had to stuff a towel just so the light was blocked at night. We ended up with an accessible room and so the shower has no boundary. The shower curtain did not reach the floor and water sprayed EVERYWHERE every shower. The upside, our bathroom floor was very clean. We never heard our neighbors either up or to the side. Very quiet rooms other than the noisy hallways. Oh, except every time a toilet flushed, our toilet would run. So that's was fun. I put the A/C fan on just for white noise to drown it out. Really, it was a fine hotel. Bigger rooms for NYC but smaller than what we're used to. Good location. Nice employees.

The room at first night was dirty it seemed like blood and other stain. The front desk staff were rude all the time. The hotel was being remodeled.

In construction while I was there

Elevators need to be upgraded. Manager on the morning shift was a little rude, but the rest of the staff was great.

Location of the place is good

The location is excellent however the property is dated but clean

Def not what I expected

construction, smelly carpet and room and hallway.

👍

Advertised king suite does not exist

The king suite with sofa bed that was advertised on hotels.com does not exist. We specifically booked this hotel for our family to have this layout and were stuck in a room with two double beds instead of the advertised king and queen sofa bed. The staff were amazing, and I have nothing but good things to say about them, but the listing on hotels.com needs to be updated to reflect reality.

Decent and Affordable

Room was small, but decent and a good deal for Manhattan. The hotel only has two elevators and they were very slow….to the point that we would sometimes opt for taking the stairs from our 8th floor room. I’d stay here again, but mainly due to the price.

It was very close to the Madison square garden, so it was easy to walk to and from, as well as around the area.

.

Love

Perfect location. Clean and safe.

Construction on going in the hotel

Nice clean rooms, elevator was a little loud at times and lobby was under renovation. Other than that had a nice stay, good room for the price and area. Great location

Friendly and nice place renovating so no lobby yet but rooms very comfortable

The property charged my card more than it was supposed there were stains on the sheets when I got to the room. The fro t desk agent who checked me in was eating instead of helping the front desk I had to call him from the back to check me in

The customer service was outstanding—friendly and attentive. Its prime location in Midtown made exploring restaurants and shops a breeze. Renovations being done currently so hotel lobby will be even better. Bonus: close proximity to Penn Station for easy travel connections. Highly recommend!

Under construction

Under construction

Although the rooms are small and the hotel lobby was under construction , the location and staff were great.

This property is a joke. They didn’t have anything they stated they had. No breakfast option, just apple and banana and some bagels right in the front when you walk inside. They were unable to accommodate an early check in because they are renovating the entire property. All the amenities (dining area, computer room, etc) all unavailable due to the renovations. I’m not sure what I ended up paying for because I received a room I didn’t ask for and no way to eat lunch or dinner. Yes there are restaurants around, but I planned to eat at the hotel. Also the hotel advertises on their website that they are fully renovated when it is in fact still half way being done. This is a sad excuse for a hotel. I will definitely not be returning.

The rooms were very nice. The lobby was an absolute disaster with a construction. You should disclose that to guest before they book the room shame on you.

Happy camper

Super friendly staff and a comfortable room. There are many restaurants, bars, shops and sevice related businsses in the neighborhood. I stayed for 5 nights during which i got a haircut, had some laundry done and ate all my meals at different establishments without having to leave the block.

Aunque estaba bajo construcción su lobby todo lo demás estuvo muy bien y me dieron un cuarto con una vista espectacular ….

had a great stay and a located in a great location.

Only a 10 minute walk to MSG and very reasonably priced. Clean, quiet. Staff was very professional and helpful.