Staff not knowledgable about important procedures.

The stay was okay. I was not happy with the service. I told the check in lady I needed a split bill (in half) and the lady said no problem...but it can only be done at the end. I check out on Saturday and said I need the bill split in half and the check out lady said, it was not possible and can only be done at the beginning and there was nothing that be done to fix the situation and that my card has already been billed for the full amount. She continued to tell me now worries...the manager can fix it and send me a receipt on Monday. I called Monday and was told the managers told the staff to tell anyone with questions about splitting the bill that there is nothing that can be done. I continue to ask to speak with the manager and the lady said the manager was busy and might not call me back and that the manager will tell me the same thing about not being able to fix the problem. I am very disappointed and upset about the staff not knowing the correct procedures and then the management not taking ownership of the staff's mistake and making the situation correct.

Good value

Location is great, hot breakfast was better than most, clean room and bath, overall good place to stay.

El personal muy amable y la ubicación excelente

Very accommodating staff

This was a really cool stay! We didn’t know before booking that this is a historic building, the former Brevard County jail. They say it’s haunted although we didn’t experience anything like that. The staff was wonderful, it was clean, and breakfast was decent. Also the location is ideal, within walking distance of the riverwalk, Alamo, and most other sights in San Antonio.

Our only complaint is that we stay for 3 nights and we needed to ask to have our room cleaned. I expected to have them make our beds and freshen up the bathroom. Other than that the location was convenient for walks to the downtown and river walk.

Clean and affordable. The AC leaks and creates a big wet spot on the carpet and you cant turn it off so its blowing 60 degree air directly at you all night. Parking is 15 dollars on site or 10 if you want to walk around the block to get in. Overall pretty good

Look to stay elsewhere.

Granted the building is very, very old but with its history you'd think an attempt to preserve the building could be made for future generations to explore and learn about San Antonios growth and evolving change. Overall I would not return nor recommend this hotel. It was a disappointment for the price I paid as there is no parking and the hotel does not live up to the Holiday Inn brand name.

Love that is close to everything, i went to a concert and I didn’t have to drive.

OLLU and family

It was a great relaxing evening. This hotel was close to a few downtown restaurants ❤️

This property has a very good location walking distance to river walk.

Ac frozen up walls pelling crack heads walking around

Horrible onsite parking

The rooms were nice. However, parking on site was a nightmare. There were only a handful of spaces for the entire hotel and it was narrow to where you could only back out. Plus if you leave someone Will take your spot

NA

Very strong odor in the room and lights would not come on and yet the staff were only concerned about getting their payment and would not help.

Excellent

Great Location , great service.

Great breakfast, walkable to nearby hotspots

No big whoop. Needed a place to sleep. It was across the street to where I was working. Room was nice and spacious.

Terrible views of rooftops from the room .. elevator and rooms far apart. They charged $15.00 for hotelparking which is not shown on the website when booking the room. Would never stay there again.

Parking nightmare

This hotel is older so definitely needs an update. The room was small but sufficient and clean. There was cleaning service everyday, the bed wasn’t that hard and pillows were soft. Breakfast was hotel-mediocre. The biggest issue I had was parking. There are 8 spaces in the side of the building for 15 a night. If you don’t get one of those you have to pay 10 dollars for parking behind the building and it’s not a garage so it was just open for everyone to just walk through and break in if they wanted to. This was not cool. There are a lot of homeless and just people in general walking around and I didn’t feel comfortable leaving my car there. Nothing happened but it was not great. I don’t think I would stay there again mainly because of the parking situation.

Only thing that was not correct from the reservation made on Expedia, was the parking situation! Said parking on premises, but it was actually very limited parking at hotel and there was a charge for parking on or off site.

It was convenient to downtown where we spent most of our time in San Antonio

I didn't get to stay, for my work got cancelled because of inclement weather and I had to return home before I was stuck in SA. They could have given me a refund but it wasn't to be. That sucks, no work and paying for a room I didn't stay in.

Right be t to the river walk and the Alamo. Great breakfast!

Very nice hotel. Perfect for walking around San Antonio river walk and shopping.

Our stay was great and it was close to the hospital my brother was in.

Centrally located area near restuarants, tourist attractions.

The hotel is basically in an alley way. Parking is a block away from the property. The building was dirty inside and out. Our shower curtain smelled like urine. The front desk lady was terribly rude and not helpful at all.

Older building, excellent restoration. inadequate space for loading and unloading.

GEM IN DOWNTOWN SAN ANTONIO

Great central location and wonderful facility

Room Clean and convenient to walking to Riverwalk only 5 minutes.

There’s no parking at the hotel. They do give you a pass for the parking garage about a block away.

Very comfy beds and pillows, although the facilities are dated, worn out, and some spots could use a little extra cleaning, the hotel is in a convenient location, walkable distance to the Riverwalk and downtown. Parking is a little bit of a hassle upon check in, but then they give you an entry card, fee is $10 per night.

Room can use some remodeling. The breakfast area need to be space out

The property is an old jail which was pretty interesting. The parking at the actual property was a little narrow but the parking lot around the corner was much better and I felt safe parking my car there. You need a keycard to enter and exit. The free breakfast in the morning was amazing. TV worked, bed was very comfortable, ice machine worked. It was a lovely stay and I would definitely stay again.

Pay by my self parking, they had no batches for parking. Lobby for breakfast to little so we had standup breakfast. Personnel at the front desk it seams was having a bad day, she was rude.

Not good

Great location

Nice location for a visit to San Antonio. Room was basic but clean and convenient for a couple. Dining area was pretty crowded for the size of Hotel. Parking was not at the hotel but close and fairly convenient.

Great place to stay

To far from Riverwalk.

Not bad, not great

The exterior had trash at the front each day. Same blue car parked every day where people pull in to check in, get Ubers, etc. It just felt tired.

great

The only bad part is the parking gets full quick

there were ants in the bed and the air conditioning didn't work

Nice and clean hotel. Have to walk to a parking structure for your vehicle as the hotel doesn’t have its own garage.

It was ok

Upon arrival, the staff was very friendly. Check-in was smooth. The room was decent. Floor was sticky for some reason, but I must say, the room was quiet, and very clean bathroom. Beds were so comfy. Stayed two nights. Close to good restaurants. Breakfast buffet wasn’t bad honestly. The on-site and off-site parking is horrible though. The on-site parking is super difficult to squeeze into. Getting out requires one to back up with very limited space. Off-site parking garage is a little better, but we were stuck behind the gate for nearly 30 minutes, trying all sorts of badges, eventually calling security, and customer support for the garage - ugh what a pain.

I had a very satisfying stay at the Holiday Inn! The room was clean, comfortable, and well-equipped with everything I needed. The staff was friendly and accommodating, making my stay even more enjoyable. Highly recommend for anyone looking for a relaxing and hassle-free experience.

Very clean and good customer service.

It was ok. Wish the help lead all friendly. Wish there would have been someone that knew some history on the hotel.

Quite

It was very beautiful. it had a bit of spookyness to it but it was a wonderful stay and view. Enjoyed our stay very much. There is much sight seeing around and dinning options.

Overall, our stay was fine. The parking fur handicap guests is unacceptable in my opinion. There is only 1 spot available at this property. I was also disappointed by the view from our room..

Swimming pool

The staff was very friendly. Great hot continental breakfast.

It was a good stay! For the price paid and location I think I would consider to stay for next San Antonio visit.

.

Great stay overall, but it would be good if the parking wasn’t a hidden fee

Felt unsafe

We enjoy staying there .

Real review!

Where do I begin? I booked this location because of the "good reviews" it had. I feel, either the reviews were made up or clearly we were given a horrible room. The room at a glance looked decent when we walked in. We left our bags and walked to the river walk. On our return we were exhausted from a long trip and from walking to get dinner. We chose to walk because the parking in this location wasn't the greatest and there was only one handicap spot. So, upon laying down we noticed that the floor was soaking wet. The ac was hanging from the wall and it was dripping water. One of the closet doors was wonky. We called front desk and let them know. The receptionist of course said there were no rooms available. She called back later said they had a room but by this point my older mom was already asleep. When we woke up we were covered in bed bug bites!!!!!!! My toddler, mom, older son, and myself have bites all over our hands, back, and neck. This seems to be a norm with holiday inn express hotels and I will never stay or recommend again.

Location was great/

It was advertised $10/night parking. I chose the hotel specifically for this. Got to the hotel, no parking. A parking lot was around a few buildings a block away and cost $5/hr to park there. I went with my newborn. It was very very inconvenient/unsafe and was falsely advertised.

close to River walk, but much less expesive than other hotels

Excellent

This Hotel is Recommended.

We went to San Antonio for the first time.The hotel is in a very good location. The room is large and everything is convenient. Breakfast was good and there was a wide choice. The price for the hotel was reasonable.

Unfortunately this property while the structure is on the national register of historic buildings, is extremely run down not very accessible to the patrons.and the the parking is very inconvenient. Handicap patrons should probably avoid this hotel as it is not very accessible.

Pretty close to river walk, rooms were pretty good

The Staff were very friendly, especially Latrice. The night when she wasn't there, the lobby was a mess. Bernardo

Loved the hospitality but wish they had onsite parking. That was an extra cost for overnight stay. Keep that in mind if you’re staying a few nights. Breakfast was great.

Elevator too far from the entrance

Love it

Amazing staff

The staff was amazing including the hotel housekeeper. When we got back to our room. They put all my kids stuff animals on the bed and the kids loved it. That made our stay feel more special. This will definitely be our hotel for our next stay. Thank you to all your wonderful staff!!!

Pretty nice rooms and delicious breakfast every morning on the dot

Almost got towed because of a misunderstanding with the front desk without being contacted at all. Then kept getting questioned on my age when i had shown my id at check in.

EXPEDIA should include if hotels have parking lot on the property. This hotel didnt have a parking lot, so we had to walk 2-3 blocks.

Staff was rude! Service was good one day the terrible the next! Breakfast was Great one day, then the next they said stuff had broken down in the kitchen. Very inconsistent!

This property is at the end of the Riverwalk, very close proximity to everything (close walking distance). The staff is extremely nice and helpful, parking through this hotel is $10 a day (must get parking pass from front desk).

It was very close to the river walk, room with a lot of space, good breakfast included

Good experience

I found the rooms dirty. To the point when i got in the shower after not wearing shoes in the room you could see the dirt. When they came into do what ever it was they did in my room the didnt take out any garbage until i complained about it and was told that yes the garbage is taken out. Came back to my room one day and the deadbolt had been left on by one of the cleaners so my room was open. I saw them do the same thing with another room. The hotel also smelled.musty like they have a water leaking problem. However the man thar checked me in was very good and went out of his way to help me with parking. And the were also accomodating when i requested a room change.

Beautiful remodel.

Nice

I will not recommend this Hotel

The parking was not on site. Need it to walk to pick up the car plus there was a 25 Dollars Fee..

Everything good.

Parking lot is on the back of the property, you have to walk around the corner to walk in the lobby

Good hideaway hotel.

Property is nicely situated within walking distance to restaurants, the River Walk, stores and entertainment establishments. The staff was very nice and friendly and check-in and check-out was really quick and easy. We will definitely be staying again when we return to San Antonio in December.

When I arrived i was in so much pain and the ladies at the front desk made sure i was good and made my stay feel welcomed

great location for river walk at a low price you will pay for parking

I like the hotel itself. It’s the parking situation that I did not like. The parking is too inconvenient

It’s not so bad

Normally i stayed on these hotels and they are good, but It smells a little bad, how to tobacco and in my preferences say free smoke so for me is not a good place for children’s. For the parking lot you need to pay 10 o 15extra and it’s located on the domino’s parking, and it’s very limited if you want to park in the hotel (also should pay). The breakfast is good and it’s near the River walk.

The pictures they use online don’t match the real one. The building is so old, not clean enough, the elevator doesn’t work, and they are not organized well.

I am 73 & my husband is 71. Room was clean, staff was friendly and helpful. Bed was so high I couldn’t get into it by myself!! I am 5’2”. I had to put part of my leg on the bed and then lift myself by pushing on the nightstand! Room had seating for only one person and the chair squeaked the entire time. Never seen a closet so tiny with only two hangers plus a hanger someone left! Was not told parking was two blocks away (very inconvenient for unloading luggage) and cost $10 a day!!! Steep steps to enter hotel that was difficult for me. Will not stay there again!

My husband and I truly enjoyed our stay here at this location, It was a historical hotel that held a lot of memories and the neighborhood was also very peaceful I would recommend this hotel 10/10! Also the complimentary breakfast made things much more enjoyable!

overall good experience

I always like Holiday Inn Express, and liked this one, but this one didn’t seem to have standards as high as most. There was very little light in the room. Plus, the couch was old and misshapen, and didn’t match the decor of the room. That's not the most important thing, but it's unusual to see in a Holiday Inn Express.

Really good and close to river walk