Very convenient. Breakfast is great

Right next to the convention center

Nice breakfast

Staff was friendly and attentive! Great location for easy access to the Charleston Coliseum :)

Great

Great value

Great breakfast and stay for a good price

Inauguration stay

Great stay. There for the inauguration and had a wonderful stay.

No complaints, as good as you want.

Hotel was easy to access and had free parking. Check In was pleasant and quick. The room was very nice and clean. Our room was quiet. The breakfast buffet was excellent. Would definitely stay again.

Ok stay

Noisy customers

Our stay was very good, very comfortable and is what we are looking for en route to the south. Unfortunately, on our floor, we had a very rowdy group speaking extremely loud and yelling at each other. We did call the front desk to report the noise and they attend to it. However, a couple of hours later we had to call again and ask that the group be asked to keep it quiet, the front desk did comply with our request unfortunately at 4 AM the group was gain loud, however, only lasted 10 minutes and we decided to ignore it

Walking distance

Conveniently located walking distance from the convention center and mall, complimentary breakfast was wonderful & check out simple

Easy check in, hospitable staff and yes the breakfast was good. ;) Only issue was that staff kept putting out the back in 5 minute sign it seemed like each time i needed something.

doctor's appt.

Just there overnight for a doctor's appt.

Convenient and comfortable

Comfortable beds and in room control if HVAC made for a good night’s sleep n our way to visit family.

The staff are so nice and helpful! They even remember us from few months ago

Friendly staff

Great stay

It was very nice and the staff was friendly. The breakfast was really good.

Friendly ataff. Room was clean. Walls were a little thin and you could hear all rhe neighbors.

Very nice room - comfy bed, super clean, soaps available in bathroom, coffee make and small refrigerator. Very nice breakfast.

Beds compy

Beds comfy Only complaint is bathroom floor dirty baseboards full of dirt and dust Breakfast ok

Convenient and easy to find

This location was close to the interstate and easy to find. After 5 and a half hours of driving, the bed was comfortable and I slept like a baby. There are plenty of options at breakfast and it was well staffed and continuously stocked.

Worked great for our stay cuz we were in town for an event at the coliseum which was literally right across the street so we could walk.

The check in pro was quick and easy. Everything was fine until we got settled in. We noticed the temperature in the room was only 64 degrees and the thermostat had an error on it. We tried to change the temperature but it didn’t work. We checked in late at night and were too tired to be bothered. When we woke up the next morning it was still at 64 degrees. This issue should have been resolved prior to checking in. It was a very cold night but luckily we had a long busy day so we were out cold for the night.

We had to take cold showers because there was no hot water and the front desk did not answer the phone

There is no hot hot water. The man at the front desk said there is no one on staff to do anything about it until 8 am.

Pleasant, competent, & efficient desk clerk

Staff are nice and accommodating

Very clean and a nice hotel

it was great

The staff is really friendly. The complementary breakfast is just right. The room was clean. I really liked the chaise.

No breakfast as promised.

Very clean. Updated. The breakfast buffet was excellent! One of the best quality free breakfast buffets I have experienced. Friendly staff. Convenient location. It is a shame that downtown Charleston has lost so many businesses. But Capital Street restaurants are not far away. I would stay here again.

No counting sheep!

Would highly recommend! I don’t think I’ve ever slept on a more comfortable bed.

Great convenient place to stay close to the civic center!

Nice facility near downtown and convention site.

Nice

I WOUID RECOMMEND THIS FACILITY

Patrice was so welcoming and helped me get an early check in. When I arrived, she was welcoming and efficient.

The access door from the parking lot doesn't work. When we informed the front desk they said it's been like that for weeks. There is no water fountain, you have to go to the breakfast area to get water from a Cistern. Elevators are far from the lobby and only one elevator services the hotel making it inconvenient.

Good stay

Stay was fine. No complaints other than the tv didn’t work but whatever. Bed very comfy and room clean.

All good

It’s very convenient to the civic center, mall and shopping is close by. The staff are very friendly to deal with,it’s quiet,not a lot of noise from traffic. Very clean and comfortable would highly recommend!

Good room: cleanliness, comfort and low noise levels. Friendly staff: check in / check out / breakfast Good facilities: well lit parking lot, decent gym, secure building, spacious elevators that worked well..

Close to the charston civic center

Hotel was decent. Par for the course for a budget hotel

Clean and Friendly!

Clean room and friendly staff! I was in town for a two night stay and would definitely recommend this location.

Close to everything I wanted to see in downtown Charleston WV

Wonderful accommodations!

Great hotel! Right by the restaurants!

Just a good stay.

Staff was great, rooms were updated and clean! We visit every year for a convention and have stayed in different hotels each time, but no longer! We will certainly stay here again!

Great hotel. Everything was very clean. Breakfast had multiple very yummy options, Would definitely stay again.

Loved everything about it

Hotel was nice, but noise was not!

It was very noisy in our hallway after 10 pm. We did not sleep well at all. We were very disappointed and tired!

This property is clearly a construction workers paradise, smoking weed and party site all hours thru the night.

The room had a big stain on carpet as you walked in and smelled like some one threw up. Water wouldn’t drain out of tub or sink. Second day our key card was deactivated and no clean towels. Phone didn’t work to call front desk and staff was rude

We notified the front desk of bugs in our room. They said they would reach out to a lab to confirm if they were bed bugs and assured us a refund for the following two nights. We paid for 3 full nights and only stayed one night. They did not refund us. Any type of bug is unclean.

Elevators extremely slow Found homeless person sleeping behind my vehicle in the lot

Perfect place to stay if your attending events at the coliseum! Less than a 5 minute walk to the front door, free parking with attendant. Great breakfast, able to handle large crowds. Helpful and friendly staff. Area around hotel is a bit run down, homeless frequent the area.

Walking distance to the venue

We must have stayed in the same room as another reviewer who noted a large stain on the carpet and both the bathroom tub and sink did not drain properly. Also not pleased with overall cleanliness of our room. Front desk staff were friendly.

Ewer thing is verry good. I recommend this hotel. Will be back.

Had bicycles stolen from car while in the parking lot. No security cameras present according to management.

Would not stay here again

One night stay for personal business the next day. Carpet in room was stained. Bathroom floor was either dirty or needed replaced. Bathroom sink would not drain. No way cleaning crew could properly clean the sink with such a slow drain. I couldn’t figure out how the wall thermostat controlled room temp - could only raise or lower temp but in the off position the fan continued to run. I did not contact front desk with a complaint BUT, there is no way that they could be ‘unaware’ if g there deficiencies in the room. The morning buffet was good. Only ate dry cereal, yogurt and coffee, but the area looked very clean.

Everyone was very nice and helped with Everything. Breakfast was great!! So much to choose from. Very clean and I'd recommend this to everyone!!!

The bed smelled moldy

Overall a good value with friendly staff. Quirk = slow elevators that are not “smart”. That is, each floor has an elevator call button, not up or down. During busy times the (full) elevators will stop at every floor that summons them, whether they are going up or down. This hampers the process of moving people around efficiently. Find the lone stairwell at the far end of the building opposite the lobby - it’s better for getting around. Except when hauling luggage in and out of course, or if you’re on an upper floor ( there are 6 I believe).

Great staff

Very clean. Our door keys stopped working which required 3 trips back and forth to the front desk from the 6th floor which ultimately didnt work and staff had to "key" us in. Maintenance staff was very nice. Breakfast was good, staff there very friendly. Coffee was really gross. Watery. Would stay again because the important stuff was good!

Over night stay

In town for concert. Hotel was excellent. Staff was great. Room was very nice and clean. Recommend to anyone. Will stay again

Short stay but very comfortable.

Very slow internet. Utensils for breakfast were cheap and kept breaking.

Shower was dirty

Got in late and up and out early.

Short distance to several eateries and entertainment. Nice clean room, comfortable bed, friendly staff and reasonable price.

For a handicap room the bed was way to high for easy access. .

Very nice desk attendant checking in. The room was clean and the breakfast was super good. Whoever makes the biscuits and gravy does a fabulous job. Also a wide variety of breakfast foods. Make sure you get the coffee because it was good as well.

Dirty. Mold. Stained carpet. Poor condition. Baseboard coming of. Low water pressure. Handicap room which the button did not open. Good thing I wasn't in a wheelchair. This was the worst room I've ever stayed in, in the past 40 years. I would have checked out if staying for more than one night,

Property was clean

I highly recommend this 5 star hotel

Nice

We stayed here for a concert and would definitely stay again!

Location was what we needed. Area was shady

Charleston, West Virginia, trip

We stayed 8/14-15 Nice stay, good Breakfast, nice room and safe area

Hotel staff are extremely friendly and helpful.

Hotel staff are extremely friendly and helpful.

Clean. I especially like the room has plenty outlets for lots of devices.

Was there for a one night visit. A/C in the room was rather loud compared to other hotels and carpet looked rather dingy. But the place was clean and conveniently accessible to and from the highway.

Problems with door lock. Had to move rooms. 4th floor dirty. 5th floor much better.

Clean rooms and comfortable

My stay

Loved the comfort of the room and how clean it was. Only thing i would suggest is when cleaning the rooms make cleaning the vents in the bathroom be a part of the cleaning routine. This is the only hotwl i will stay at when im in charleston.

My only complaints is there was hair on the ceiling of the bathroom of my room as well as small holes where the bathroom light had been replaced with a new one. Everything else was excellent.

My room had an unpleasant smell and the shower was dirty.

Was very clean, beds were comfy. Dove products in bathroom. Breakfast was good.

Room was clean and accommodating. Quick check-in and delicious breakfast.

Not a bad place.

The hotel is old. It is in need of renovation. The paint was peeling from the ceiling and there were stains on the wall. The room itself was clean. Staff were efficient and polite. There. Are a lot of restaurants in a walkable distance, as well as the river walk.

It very nice property, the staff was polite and friendly. I did notice that my room microwave was not working properly as the glass tray was missing

This is the nicest hotel Ive ever stayed in at this price range. It was clean, comfortable, and friendly. If I ever visit Charleston again, I know where to stay.

Would stay again

Hotel was clean, breakfast had lots of choices and seating. The room was nice and clean only thing is could use some updating and the shower was not draining.