Rooms were fabulous. Extraordinary views and friendly staff. The best

This is a good hotel for travels.

New hotel. Everything is good. Pool and SPA is quite well. The noodle restaurant is very good taste and services.

Worst hotel I have ever stayed in

My experience at this hotel has been utterly disappointing. 1. I am sitting in an extremely hot room as I type this review (the thermostat says 29°C). There is no air-conditioning (only heating). I have informed the hotel a number of times, but they are only able to offer me a fan for cooling purpose (a first I have encountered in any hotel, let alone a 5-star hotel). To make things worse, I had to wait past mid-night, over an hour and after repeated reminders before the fan was delivered. 2. When I arrived I was told to expect a power shortage due to city maintenance, but the hotel claimed back-up generators would be available. Nope, that did not happen. The hotel's power (i.e. lights / water / phone / wifi) cut off as scheduled, and power did not resume until some time later. 3. The rooms are fitted with motion sensors that switches lights off at the most inappropriate times (e.g. halfway when you are showering). I understand the need to be environmentally friendly, but this has reached a point so as to be intrusive and irritating. 4. The location of the hotel is terrible. The local taxi drivers have no idea where this hotel is, and its surrounding is constantly plagued with traffic jams. Even at 2am, I can hear sounds of car and car horns (which is a constant in China) from the street below, from 18-storey high. Travelling by taxi is a necessity, and a trip from the hotel to the airport costs in excess of RMB200. I cannot recommend this hotel to anyone.

Relexation!

We live in the city and chose to celebrate our anniversary there. It was super relaxing! It was a great place to spend the weekend.

Everything is good except the lighting controls are not friendly. No switches for lightings in the room other than the auto lighting sensors for toilets.

Great Stay!

I enjoyed my stay in this hotel, especially pool and sauna. Free Airport shuttle is a plus.

Great Service. No hot water in the shower

The service was great. No hot water in the shower

A model Hotel to stay for business traveling

It is very difficult to get taxi in front of the hotel, the staff should make an arrangement with the taxi company for ordering taxi for the clients. The airport shuttle service is good. Since there are no restaurants, supermarkets for convenience stores around the waling distance of the hotel, the hotel should included breakfast in their room rate. The USB sockets don't have electricity to charge the mobile and notebook, it is a down side. The design of the case which hold the sockets is very dangerous, it is very easy to hurt the fingers, I would suggest the hotel to re-design the whole thing. There is not enough electrical sockets for recharging, it is advised to put more with British standard socket. As a 5 stars hotel, a coffee machine should be placed in the room. The spa is good, but the skin care brand should be upgraded for more international standard. There is not enough international TV channels, I was surprised I couldn't find HBO, DW, Japanese channel etc on the TV. There is no close up mirror for the lady to do makeup in the toilet. I can only use the mirror close to the door entrance but the light will gone off automatically.

Satisfy

Basically I'm satisfy with my stayed here just the wifi connection need to be improved as it was not so stable and strong.

Great hotel, far from airport!

Web site says it is 9 miles from the airport. True enough, but the airport it is closest to is abandoned. Closest operating airport is closer to 39 miles. Long ride in and their shuttle is not easy to find.......ended up in a cab.

Woken up by the hot and study air in the morning

The hotel turned off the aircon when the outdoor temperature went down to around 25 centi degree. So, the air became stuffy and warm inside the room and we were woken up three days in a row around 5am due to the room temperature went up to 27 - 28 centi degree! We complained to the manager but we were suggested to open the room window and refused to turn the aircon back on. Believe me, you don't want to open your window in Xi'an, the traffic noise (honks) and the air pollution would keep you awake all night on. The manager and staff were very polite to receive our complaints but the air con just kept shutdown and we suffered for three nights.

nice hotel, good location

very nice and modern hotel, a nice experience, good breakfast, but a little expensive.

Xi'an in Comfort

Great people, great service and great location!

Very comfortable stay!

I enjoyed my stay in this hotel. The service is good and serve good breakfast especially in the Chinese section

Branley Hotel

Great service and cleanliness.

Long term stay

I stayed here for a few weeks. The facilities a good the buffet is also quite good. The reason why I kept staying here was the hospitality of the staff. It really really did feel like a home away from home. Thankyou Edu, Michael Matt and all the other lovely staff for taking great interest and care in ensuring my stay was as pleasant as it was. I highly recommend swisstouches hotel.

Very good

The hotel and hotel staff are great. I stayed here quite a few times. One problem though, in room dining. The food has been of poor standard. (Cold hamburger and chips) (spaghetti and cold garlic bread) However, The breakfast and dinner served on level one is fantastic.

All good!

I like everything about swisstouch hotel and I have chosen to stay here multiple times.

Nice Hotel but ...

Hotel is decent. food is NOT! Burger is horrible and Chinese food is also not that great. They dont know what COLD Drink means. Room Temperature Beer is cold for them it seems! I was there to watch a WC match at the bar and it is not a high end facility...Will go to Shangrila at that price!

Good Hotel

Excellent.

NICE STAY

THERE HAVE 2 REASONS THAT I RATED HOTEL STAFF AS 3. AT BREAKFAST, I LEFT MY SEAT TEMPORARY TO GET MORE FOODS THEN WHEN I WAS BACK TO MY SEAT ALL THE REMAINING FOODS AND COFFEE WERE GONE. ITS HAPPEN TWICE WITHIN THE 4 NIGHT STAY. I ASKED A FRONT DOOR STAFF TO GET A TAXI TO AIRPORT, STAFF TOLD ME IT'S COST RMB150 WITHOUT RECEIPT. I WAS OK FOR THAT PRICE BUT ON THE WAY TO AIRPORT THE DRIVER TOLD ME THE STAFF TOOK RMB30 AWAY FROM HIM THAT MADE ME FEEL NOT VERY WELL.

Good Hotel

Very GOOD hotel. Everything.

Great Spa... Far from main tourist attractions

Great Buffet Breakfast... Spa pools are very relaxing... nice sauna, gym and pool. Comfy beds. About a 20 minute taxi away from the walled city where you'll find most of the tourist things to do. And despite what the bellmen may tell you - insist on getting cabs who use their meters everywhere you go. They'll try and get you to pay an overpriced flat rate...which did leave a bad taste in my mouth with an otherwise very good stay.

Excellent

Very good hotel in whole , i did not personally like to get follow By the personel asking me What I need it how ever after asking one of the employees they explaing me its a polecy so I Got it. Perfect

I was satisfied.

Very good for All

Nice hotel

This is a very nice hotel. Every room has hot spring, you can enjoy hot spring in own room. Other equipments are also good. The only problem is the local isn't convenient.

hotel beautifull ...but !!!!

a beautiful hotel but the tecnology dont work !!! we are seek now for a week beacause the air condi , work only in 18 ° centigrades ... and it s cold. the lamps in the room are automatic and in the night , you go to the bathroom and the ligth turn on .... and stay , you can not cut them (bug informatic) horrible never in this hotel

地點

跟地鐵站有一段距離. 其他整體不錯

接待人員都非常親切，熱心，下次再去西安還是會選擇住這裡

入住酒店期間忘記執拾房間，空調溫度不能調節知希望溫度

整體硬體設備不錯，但前台服務人員的素質有待加強，對問題的處理及反應速度太慢。

有待改进

大堂门厅接待工作粗糙，登记车牌信息总是有误，无法正常出行车库

沒預先在EXPEDIA上說需要付訂金

房間床鋪承托力不足。

sehr schönes amerikanisch/ europäisches Hotel, sehr ruhig sehr angenehm, wenig Europäer, in dieser so hektischen Stadt.

Schönes Business Hotel

Alles in bester Ordnung. Haus und Zimmer sehr gut. Guter Wellness Bereich.

전체적인 호텔의 시설과 서비스에는 만족하는데, check in counter의 직원들의 영어소통에 문제가 있습니다... 개선이 필요해 보입니다.

Muy buen hotel

Hotel maravilloso, todo muy bien!!! La zona es residencial y de descanso, sin mucha actividad conercial o restaurantes cercanos

호텔시설 및 서비스 대만족, 주변 편의시설은 조금 아쉬움..

우선 공항->호텔, 호텔->공항 픽업서비스를 무료로 제공하여 편하게 이동할 수 있었습니다. 프론트에 있는 직원들도 친절하고 객실도 굉장히 만족 스러웠습니다. 화장실, 욕실, 사워실이 따로 분리되어 있네요. 위치도 큰길 바로 옆에있어 이동하기도 편리합니다. 다만 아쉬운점이 있다면 호텔주변 편의시설이 좀 부족한것 같습니다. 약 3분정도 걸어가면 주변 주택가 안에 조그마한 슈퍼가 있긴 합니다만 호텔 주위에 편의점이나 마사지 샵이 있다면 좋을것 같습니다.

個人的には非常に満足した。 アメニティの品質は高く、不衛生さを感じることはなかった。 朝食はビュッフェ形式で130元と若干割高だが、パンの種類が豊富でおいしく食べることが出来た。 タクシーの手配もスムーズに実施してくれた。 高新地区、西安軟件園内に位置するため、その周辺への出張での用途に最適。 鐘楼や大雁塔からはかなり距離が離れているため、観光での利用には向かないかもしれない。 日本語対応は不可なので中国語か英語でのコミュニケーションが必要。

A hotel I would like to stay again.

The service was excellent. All staff were kind and very nice. The breakfast was very good and there were many types of food. The room was not spacious especially for the toilet and bath.

깨끗하고 조용한 호텔

1층 로비는 다소 좁아보이지만, 전반적으로 깨끗하고 조용합니다. 조식의 질도 우수합니다.

山寨的硬件设施

客房的卫生间也是设计很不合理

최선을 다하려고 노력하는 자세...

숙박은 편안하고 만족스러웠으나 주변 인프라가 너무 빈약하여 이동시 어려움이 많았다. 근처에 식당이나 편의시설이 너무 없음며 택시도 잡기가 매우 어려운 위치인것 같으니 이용하시려는 ㅂㄴ들은 참고하시기 바랍니다.

good~

Stylish Hotel

Everything is so good,just we can't use the bath-tub because the tap water is so dirty.This is the only disappointed point during our stay.

温泉酒店，很舒适...

酒店的设施非常好，店内有免费的温泉和泳池，不知道是不是真温泉，但是相当舒适。房间内的摆设很讲究，整体格局也挺好，还有一个大浴缸可以泡澡，总体来说还算不错。下次应该会再去...

Schöne Zimmer aber mieser Service

Mieser Service an der Rezeption ansonsten gutes Hotel mit mittelmäßiger Lage.

乾淨

缺點 ； 浴室與廁所的自動光亮sensor雖為高科技產品，但當一個房間內有兩個家人同房時，任何一人半夜起床即會吵醒另一人，應讓浴室與臥室間之玻璃可加裝遮光窗簾。

彼女との旅行

中国人の彼女との初めての旅行で使ったホテル。 非常にきれいで彼女も喜んでいた。 食事もとても美味しい。 とても満足している。