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This hotel is older but rooms are clean and nice. The hotel has restaurants which is good as there did not seem to be much else around it.

Ckean and organized place

Not worth the money

They charged me $25 more than what hotels.com had quote me. Stained towels, empty tissue box, water came out of the faucet so strong making everything was wet, the curtains were ripped. Asked for slippers, never got here. My family paid $140 for the same room and I ended up paying $220. I am not satisfied at all.

I liked having the restaurant available in the lobby. The outdoor pool was nice too.

Nice hotel with plenty of food options around it and the access to the lounge on the executive floor was a plus. We were pleasantly surprised to find out that our suite had 2 full bathrooms. The only negative comment will be the lack of enough towels in the room, only 2 for a reservation for 3 adults. We got additional towels delivered upon request. Nice short stay on a very safe location.

The pool area and spa was a plus the food option inside the hotel was a plus. All the international tv stations listed were blocked the property is amount a lot of poor baggers and on the edge of high crime area

Location ,excellent facilities , everybody treats you well!!

Location, safety, staff goes above and beyond to accommodate or satisfy your needs

Nice, lots dining. Area around not nice. Noisy lounge music I’m hearing in my room on 5th floor, as I’m writing at 10. I have a 4:00 bus to airport, no sleep

Great stay !

Excellent customer service and professionalism

Clean and safe

The safety and convenience to get to everywhere

It's very close to the airport, the hotel is great, great food also. The only bad thing is, if you get a room in front of the elevator there is no soundproof in the room, and you can hear everything that is going on in the lobby, in our case it was the weekend and they were having singers over, so the concert you could hear from out room in the 4th floor. Other than that is a great hotel with airport shuttle that runs every half an hour and it's a 5min drive to and from the airport.

Excellent Service.

It seems that room had been closed for awhile because of strong humidity odor. Had to open windows for a few hours. Great service. Nice room

You can notice age of it

Nice infraestructure, bad service

Regarding the shuttle from the airport, I understand that many other people who are sharing the same flight or arriving on other flights at the same time are also requesting the shuttle services. However, the hotel cannot wait indefinitely for every passenger to board the van. I ended up waiting for over 30 minutes for a passenger who never arrived. I believe it's reasonable to expect people to wait for 10 minutes, but 30 minutes is excessive. Additionally, I had to call the front desk three times because I forgot my toothbrush. This makes me question the hotel's customer service management. Furthermore, I noticed that a 10% tip was charged to my bill without my approval. While the hotel is very nice, I am very disappointed with the service.

Convenient for airport and comfortable

This was an excellent place to stay oneither end of our Galapagos trip. Close to the airport, excellent service and good food.

Great service

Staff are awful.

Wonderful and beautiful property

Excellent hotel to stay with the family

Top hotel close to the airport. Very friendly staff. We took a taxi for sightseeing and then the taxi driver took us to a great restaurant, and picked us up two hours later. The taxis have agreement with the hotel, i. e. safe!

Very nice property. What they call queen are really twin beds, but very comfortable. TV and safe didn't work. TV was fixed after second call and they gave up on safe since it needed to be replaced and our stay was for a night.

Amazing

It is just an excellent place to stay.

Conveniently located close to the airport and some nicer areas. The hotel is a little on the old side, but nothing extraordinary

I stayed here for a wedding and it was great. The breakfast buffet was super and had a lot of options

I booked this hotel because I remember how wonderful it was 14 years ago when I got married there. Well, it was the vacation from hell. Front desk at check in was not accommodating and would not agreed to any of my requests because I booked through Expedia and didn’t do it straight with the hotel. Room was smelly and musty, so I complained and was given a different room that didn’t smell as bad but had a porche area that was filthy, covered in dirt so we couldn’t use it. The room wasn’t soundproofed so we had a hard time sleeping on the Saturday we were there because of a party in the hotel. Toilet wouldn’t flush on day 3 and the last day when we wanted to have a quiet pool day, there were a bunch of drunk people in the pool and one of them urinated in the plants by the pool in front of all children and other guests. Hotel apologized but it’s not worth to spend $120 a night for such crappy service and environment. Hotel hasn’t been well kept and I will never stay there again. A manager offered his apologies at check out and told me he was gonna call back after talking to hotel Exec but they never called me. I do have to say that the food is amazing! best breakfast and bakery! So I might go back to eat but never to stay. Also I don’t know why they sell rooms on Expedia if they tell you at check in you should have booked directly with them. Do better Hilton Colon!

very nice hotel

Great hotel

Will come again!!

We stayed at this hotel on our way to and from the Galapagos islands. It was excellent. Pick up from the Airport worked out great both times. Included happy hour and breakfast with executive level rooms was perfect.

Hotel was accident. I suggest executive level comes with water happy hour and breakfast. Hotel staff is waiting for us at the airport with her name on a sign. Was an excellent spot for our night layover on our way to Galapagos.

I noticed a big different from last year to now may be is because the country is going thru a lot of political pressure but people are scared to go out amd out gatherings are not the same, you see a lot of military people on the streets. The hotels is fabulous beacuse of the staff.

I didn't like that I was charged so much more than I was originally quoted. I liked the free shuttle.

Old installation cuases bad odors (mold) and makes lots od noisy in the night some concerts (soundproof was not funtional since it is old building)

It has a rare odor. The room doesn’t smell good

No es el hotel de antes ... El servicio... Mucho que desear

Excellent

Attended a graduation party and stayed for one night only, great place!

Beautiful experience

Very friendly excellent service food needs improvement very clean

Excelente servicio y muy limpio todo

Poor customer service at the front desk

This Hotel have an amazing swimming pool, great security control, the rooms are very large, with all the amenities of a five star resort in the USA and is conveniently located close to the airport, shopping centers and night clubs. I highly recommend this hotel!

Great pool, sauna and gym

El servicio pesimo, llegue con mi esposa y me vinieron a cobrar 100 dolares mas porque mi habitacion matrimonial solo indicaba para una persona, NUNCA en la vida me ha pasado eso en nignun hotel del mundo

I stayed at Hilton Colon and loved everything about it. Prices are up there but the property was clean, really nice looking. The pool area was clean and was quiet. They have a hot tub. They also have a gorgeous dining area. I had the brunch buffet and it’s a must. I had everything and loved every bit of it. I also went for dinner and had the ceviche and plátanos rellenos and again it was all delicious and all tasted fresh. Definitely recommend staying here. I’ll be back for sure.

Nos toco una habitación súper amplia y cómoda. El personal del hotel no es muy servicial. Hace lo justo y necesario. Por ser uno de los mejores hoteles de Guayaquil esperábamos un poco más en servicio. La calidad de la comida ha bajado bastante.

Hotel has a lot of security which make me feel safe. I wouldn’t recommend going around City other than hotel taxi. Closest mall very nice

Comfortable but overpriced

I stayed for 4 nights, and though the hotel is comfortable and has many amenities, I found their prices to be quite overpriced compared to what you can get in the area. The buffet breakfast was not included with my room and cost $30! Service was great apart from the restaurant, where you have to track down waitstaff to get their attention. Very nice pool and spa.

It was my first time in Guayaquil,Ecuador and everything was amazing,starting with the hotel. Everyone was very attentive and welcoming.

Too noisy, inside and outside the property

Excellent property, nice variety of restaurants in site. Very convenient location and amazing building security. The pool was nice and the rooms updated and very clean.

Complimentary van transport to the airport was very convenient for travel. The drivers were terrific, punctual and courteous.

The hotel smell so bad, in the hallways and the room. A very nice person Daniel, changed my room, but all the hotel smell humidity. No good with people with allergies problems.

Excelente hotel, muy bien ubicado, con muy buenas atenciones y trato exquisito

Nice hotel, excellent service and meals.

I found bugs there

the service of the staff is always great

Hospedarse en el piso ejecutivo de maravilla

From the airport pick-up (which was over an hour late) to the ants in the room and attempt to charge us an extra $120 for breakfast (when we'd already paid in the room rate) the whole experience was terrible - we have travelled the world and stayed in 100's of hotels but this was hands down THE WORST CUSTOMER SERVICE EVER.

We had an excelent experience. Very friendy and kind stuff.

Very nice

Mold Smelling Hilton

The rooms and hallways smell like mold. I had visited this hotel Pre-Covid and it had that mold smell. I gave it a another try hoping it was temporary and fixed. But sadly, its still going strong. There is no "third time is the charm", for me...

Beautiful love it

I don’t like the food and I the prices are really expensive

Great Stay!!!

This Hilton is a 5-Star accommodation. Great Service and Staff.

A nice installation with thumping loud, room-vibrating parties in the ballroom until 3am-- not a place for those seeking rest between travel or needing to wake up refreshed.

i love it

Overall a good stay. Check in was slow, later I was referred to the 9th floor for executive check in.

Best place to stay@ Guayaquil.

Very nice

I loved every minute being here! EVERYONE is friendly and professional and speaks ENGLISH. You are safe here ! You can use the drivers and cars that belong to hotel and rest assured you are SAFE. My son slipped at the pool area and I had a DOCTOR call my room after I required a concussion review. I was SO IMPRESSED by the attention to detail every single person displayed. Absolutely going back!

It was great! I had lunch at the restaurant and also used the spa and everything was excellent. Natalia from reception was extremely helpful.

Perfect stay

Loved it. Great hotel. Comfy beds. Airport shuttle.

Very clean and nice people

Everything was excellent will come back for sure.

I specifically requested a room on a high floor and I was given a room on the first floor and told that they did not have more rooms. The restaurant in the hotel was closed hours before it was scheduled to be closed.

Staff was friendly but had issues with the service in the restaurant when we asked for a cup of ice. Had to ask twice and when my wife asked for a cup of ice for her it never came. Called for a luggage cart at our room for 11:15 and didn’t come so we had to call again for it.

Breakfast was good but too expensive. Bedroom bath did not have shower mat, there was no Kleenex in the room. The coffee machine in the room did not have regular coffee, only four decaf and there was no creamer and only two Splendas. The tv did not work until the last day.

Lobby looks great. Room was not what I expected. I thought its be a little bigger for what it was called online. Service was nice and the housekeeping always did a great job. Room service was quick also but limited options on food later at night

muy buen ambiente y comida

Muy buena atención del mesera Julián

Check in was nice and easy

Excellent location

Beautiful hotel , quiet and clean.

A bit dissapointing. Last night, local family with screaming kids all over the hall ways after 10:00pm. The staff is wonderful, but service is strange. For two people, there should be 4 large towels in a Hilton. Some days, no facecloths in the bathroom, we had to ask for kleenex and for a bathmat, but none we we came back today, Only two glasses in teh room, no wine glasses. Only decafeinated coffee in the room for the coffee maker , no whitener, apparently it does not exist here. Too many little irritants all day long. A/C system was too cold, but no heat available when it gets too cold. Not the type of Hilton I'm used to.

Food order gone wrong all the way

Overall it was an ok experience. But, water flow on shower was poor, we asked for room service, it was a huge order for 11 people. I want to elaborate more on this issue because I feel they can do better. I ordered room service, on the menu, the breakfast I ordered included juice, but later they called me to explain that for room service I have to pay separate for the juice. I ordered 5 breakfast, I paid for 5, but only 4 were delivered. I called because the 2 omelettes I ordered did not come together with the rest of the breakfast, at that time 2 of my guests left already, so I tried to cancel 1 omelette, but I already signed the bill, so they credit me with a delicious dessert. I was dissapointed by all the food service. Prior to this breakfast order, I ordered the day before lunch, the fish was too salty, the soups were the same. Overall the food part for the room service is off. For the type of hotel they promote to be, I had better. Radisson's foods still beat them.

Location

The Hotel was cleaned and the staff very nice. No complaints. Everything was excellent.

The experience was nice overall but the building definitely needs a updated and refreshing. I purchase a additional night so my parents can stay with me the locks of the door dint work .carpet was dirty on the floors , at this time I guess not hotel needs carpets specially in the social areas , services was good but short staff in the restaurant

The service and qttention to guest was on top Have stay here 2 times and will keep staying

The staff was excellent! Went above and beyond to make our stay perfect.

Excelent hotel Great service well located

5 Stars

Great hotel, great staff and Service

Very slow and out-of -service elevators.