Hilton Cologne

8.6

Excellent

945 Guest reviews

8.6

Excellent

945 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.8/10

Comfort8.6/10

Condition8.6/10

Neighborhood9.0/10

Amenities8.6/10

Lovely room with view of the cathedral and church. Comfy huge bed. Bathroom modern and great shower! Had a brilliant stay!

Hotel was clean and efficient. Rooms were modern and well maintained. The area was convenient for the train station, but beyond this was definitely unsafe and dirty. Drunk, stoned and homeless people asking for money everywhere.

Generally would only book there unless they are fully booked

Unconfortable

Great location, rooms are spacious, and 5 min walk from central station

The shower is not good in the bedroom.

Nice room, good size, convenient location. Problems with heating that I could not get help with. Soap dispenser broke off the wall during the night, waking us up with a loud noise. Breakfast and gym were excellent.

Transportation is very comfortable and the Cathedral is very close. Room was a little bit small but it is okay considering the location.

Great location.

Very comfortable hotel, located very close to the railway station and the city centre.. reasonably priced, would definitely recommend it.

Very confortabe

The room had smell of cigarette. Size of the rooms are small. One of the staff used our room number in the Pigeon Post and ordered a lot of alchohol the incident happened after my boyfriend went to ask for utensil. They had my name and room number in the receipt but signature clearly shows someone elses name. Also whoever wrote my last name mispelled it. Receptionist on our checkout said that the customer writes name and room number and only the staff could know my name and room number to use in the restaurant. Very odd because we dined out the whole time and I never stepped in the restaurant. Such a bad impression since they are using customers info which fraudulent and unsafe. I hope the hotel could investigate this.

Restaurant was good. Staff were friendly and spoke English. Very close to many great sights.

Very close to train station and cologne cathedral. Applianceas and equipment are a bit dated.

Very good hotel. Excellent breakfast.

Only complaint would be that the bar staff is incredibly slow…… like nearly 30 min to get a drink.

Staff were amazing, parking was great and room was good. Bed was really comfy

Horrible, disgusting room, broke my suitcase, restaurant was only for breakfast, found pills on the floor of the room

Great location close to train station. Comfortable. Would recommend!

Big room friendly staff

All staff were very friendly and helpful. What a nice surprise to get a Christmas card, bottle of wine and chocolates in our room for our stay over the holidays.

great location, helpful staff. very nice hotel

Great stay!

Nice welcome and room was pleasantly large. Fridge and coffee/tea was welcome (though not stocked so reliably). Breakfast was great, even when busy. Staff super helpful when leaving very early (4am) for flight. Room view was nice and enjoyed the Dom!

It was all very good but we found the bed too soft

Very close to the Kölner Dom.

Came for the Christmas markets. An excellent location for this. Excellent breakfast

Avoid until they fix stairs to slanted pathways.

A Hilton property is designed to create extremely challenging stays for its guests. There is no easy slanted pathway with luggage. I had to lift up heavy bags multiple times on stairs and uneven levels. Not a single property in Belgium can be approved for use with this condition.

Great hotel with very friendly staff who take care of your every need. If you go to Cologne for the Christmas markets, you are a 2 minute walk to the biggest one at the Cologne Cathedral.

Easy check-in, comfortable clean hotel, pleasant staff.

super

Julian at front desk was extremely helpful and conscientious.

Staff was very helpful!

Hotel was very conveniently located! Walkable to xmas markets and main train station. Service was impeccable. Had the breakfast which was good. Had better. Overall would stay here and recommend to anyone.

Perfect stay.

Perfect stay. Big comfortable room with a king size bed and the view of the Cathedral. The room was clean and bathroom was spacious. 3 minutes walk from the train station, the Christmas market around the corner

Staff members were very pleasant and helpful.

Great location, nice staff

Nice hotel, excellent location, friendly staff. I enjoyed my two night stay here very much and will stay again when next in Cologne.

We had a 1 night stay, the room was very clean and the breakfast was very good. Highly recommend!

A quiet hotel within easy walking distance from the main station in Cologne.

Great stadd and loved our room...comfortable beds and smazing shower. Breakfast was outstanding too.

Room was not conducive to working. Room was very poorly lit. No power outlets near any mirror for drying hair.

Room was very clean and modern We loved the Sauna rooms

Very clean and accessible to all attractions . Excellent staff customer service

Safe

Room was clean and had good amenities. The only issue I had was with the air conditioning. It kept cutting off as if it was set to auto.

Right around the corner from the train station. Super convenient. Nice room. Great buffet breakfast. Nice bar. Front desk people very helpful. I wouldn’t describe it as charming but you can’t beat the amenities and location.

The location is unbeatable. The front desk and cleaning staff are friendly and accommodating. The room is large and clean.

Main issue are stairs to get to rooms

Excellent location

Very good hotel situated across the street from central station and from the Cologne Cathedral. Good restaurant in the lobby and many dining options in the area around.

- Excellent location, and easy to find. Just beside the cathedral and the station. - Abundant choices for breakfast. Including traditional German food - sausages. - Comfortable beds.

Location

Visit Cologne frequently and the Hilton is perfectly situated for my needs

Very much enjoyed our stay. Perfect location with clean and comfortable rooms.

The accommodations were great! Big room and very clean, location was perfect about 6 min walk from the Cologne Central Station/Cathedral and very close to many restaurants and bars. Would definitely stay here again and recommend this for someone looking for an easy, reasonably priced hotel in a convenient location.

Don’t ever stay here. The staff is horrible and the rooms are disgusting.

My flight to Cologne was cancelled and I couldn't get to Cologne. Still charged full price on room and when I reached out to hotel and left them a message about this issue they never responded to me.

Close to the cathedral, it was in a good area, hotel was clean

Excellent service

Very conevenient to the train station and subway as I was doing a few day trips from cologne. Room was big. Breakfast had a really good selection and included a cooking station where you could get fresh omelette cooked to order as part of the breakfast buffet.

Quiet, nice hotel within walking distance to tourist attractions and main train station

Great location, right next to train station and main squares a short walk away. Staff were very friendly and helpful. Nothing bad to say.

Nice hotel near Cathedral.

Nice hotel within walking distance of everything in old town. Beds and pillows were hard and not very comfortable and parking was extremely difficult, but overall hotel was very nice. Employees were very helpful and pleasant.

I'd stay here for the breakfast alone, but this is my go-to hotel in Köln. A block from the station and easy access to everything.

What’s not to love about Hilton? Get a Dom-view room and you’re all set.

Right next to a grocery store and the train station! Big rooms and very nice

Best part is location, right next to train station

Best thing about this hotel is location. Main train station is literally past the taxis and around the corner to the right. It would take longer to load taxis than walk. Main hotel area is very nice. Rooms however could use some updating. Ours had water damage on the wall and the pillows are terrible! They are so thin sleeping was uncomfortable as every hour we had to readjust flat pillows. There was also a musty odor coming from the shower drain. At times it was so strong when you opened the bathroom door it permeated the entire room. Overall it's not bad, just didn't measure up to other Hilton properties I've been to.

Toilets from parking lot were dirty and I found a shoe from someone else under my bed. Staff from the bar is not polite, when we arrived they made angry faces and said they closed at 12:30 when normally closing hours are at 2:00 am, price of the parking lot is INSANE €75 for 2 nights and room service food was cold, I ordered something and it was more fat than meat and breakfast they forgot my coffee so I had to call to ask for it.

Great location, close to the Dom and main railway station. Staff are excellent — friendly, and really try to make things work. Parking is rough. The hotel lot has small spaces and does fill up, leaving you to find something elsewhere.

Staff was great

Excellent location and property is immaculately clean

Is not worth the price.

Pleasant staff, clean property, nice area. Great place to stay with family.

Great location, great brekky Proper Air-conditioned rooms.

Very near both the train station and cathedral. A/C was very adequate. Bar, restaurant was good. We were there during UEFA so they had TVs set up for viewing. Very nice

My kids love the rooms and the location is so convenient.

We really liked how close to the train station this was. Very clean and a cathedral view was beautiful!

very helpful staff

Great stay

We stayed at the Hilton for 2 nights. Our rooms were cleaned and comfortable, the staff was very friendly and helpful. It was a perfect location.

Enjoyed the Family room (two joining rooms). The rooms were sizeable and well appointed. The hotel is perfectly situated to see all the main sites near Alt Stadt.

Excellent

Wonderful! The staff were very helpful and accommodating. The room was excellent

Great Location!!!

Had a room on the ground floor but it was spacious. The location is great - it is close to the Dom and the central train station.

Perfect wonderful

Very nice hotel, very close to main Cologne Train Station. Unlike many train station, this station is clean and safe. Although, there are still some homeless and beggars. Bed was very comfortable! Couple of issues, guest rooms are far from reception desk. They should have placed conference rooms further away instead of guest rooms. My bathroom was very tiny, maybe because they placed me in room right next to elevator. As such elevator probably took the space away.

We were only there for one day / night. Very convenient. Located in the heart of it all and conveniently walkable to everywhere we needed to go!

Great stay!

Check in was so easy and all of the staff were extremely friendly. I did not opt in for the breakfast initially but we did decide to have the breakfast the day of. It was so good! Huge buffet with many delicious options. The Bloody Mary bar and mimosa bar were quite a treat

The hotel was most accommodating, from check in to check out. Staff were super friendly and resourceful. The room was very comfortable, and quiet. Location is primo to old town and train station. We had excellent breakfasts at the hotel, wide selection of items, and staff were helpful with preparing my omelette and encouraged to take coffee to go. If our hotels for the rest of our journey through Europe are even close to the Cologne Hilton we will be very happy!

I assumed that Hilton keeps the premises at high class, but this hotel is old and a bit smelly. The rooms are not well isolated and the sounds from the corridor or somebody’s walk in the corridor reverberates inside the room. I am disappointed to pay a price for a high class hotel but getting a very average room and old hotel.

Great location with plenty of dining options.

Great location, top notch breakfast buffet, friendly staff.

Quality help, right where the action is, next to the old city.

Staff are excellent. Property condition is very satisfactory.

Great facilities and service.

Great hotel very close to main train station

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Excellent venue for our stay in Cologne

Excellent Front Desk and Room Service. Maintenance of room was terrible. We are late sleepers . After a few days of absolutely no maintenance we mentioned it to the front desk. The maintenance showed up that day. They did not return again. There was one tiny overflowing garbage can, and our recycling water bottles were everywhere. I don’t really care about my bed being made, but the lingering trash was unacceptable. Also, I don’t mind reusing my towels, but I was there for a week and after our one visit there was only one hair towel. That is too long to keep reusing the same towels. Didn’t appreciate having to ask the desk daily for toilet paper. The day after my jet lagged partner arrived, they kept banging on the door to fix some simple screw issue. Give me the screw driver. I could have done it myself. I also reported a bottle of body wash detached from the wall. I was told maintenance would come to fix it. I don’t really care, but they never came then. Hope it’s fixed and refilled for the next guest. I would stay there again, not expecting much from the maintenance team. I imagine if you are an early bird, you can expect your room to be clean. If not you’ll have to nag the front desk everyday.

Staff was so helpful. The property was clean and well taken care of. Easy to walk anywhere.

Overpriced hotel. Needs a refurb in the rooms.

Overpriced & needs refurbishing. Room very small. Not much lighting in the room. Very gloomy. Car park expensive. Overall not very impressed.

Very close to train and cathedral