Nice hotel in general but First day I had dirty towels!

GREAT STAFF

To my surprise . I had to pay more than the price listed To get the room that I already chose on Expedia and payed in advance it was too stressful They try to extract as much money they can Eating was not fun at all Limited amounts . they serve you so you have to be in line to get your food . no juice You have to pay extra for juice I was really surprised and disappointed

Fabulous

Great service

I stayed there for three days. The housekeeper cleaned every day, but paint dust kept falling from the ceiling. No hot water came out, only lukewarm water.

the hotel furniture is consumed , rooms smell with mold

Convenient to industrial area

Alexandria was amazing!

Great stay. Just wish it was a lot closer to the Alexandria Library that we were interested in seeing. On the flip side, it is an ideal location for commute back to Cairo.

Everything was fine

Great place to stay, staff very professional and attentive to guests needs. Highly recommended

excellent staff we have received with nice smile and every one would like to help, also very quick response to an issue we raised. Large Varity of food on the breakfast meet every individual wish. The rooms are clean with nice smell. Parking was convenient at cost. Did not like the additional cost every time you go out and in again during the stay.

Good for one night

Room was spacious but it was badly ventilated with bad smell. Breakfast was good Close to borog Alarb Airport.

Near Airport Beautiful Hotel

Very nice room. Breakfast buffet is very good. Facility is like an oasis because area outside is a bit remote as there is no shopping and there are a few restaurants. But overall I was only going to be there two days so it was all nice. Would stay again on a short trip.

Prepare for less or no sleep!

Room environment/surroundings (4/10): Room with garden view - everything is OK until 4am when hundreds if not thousands of this bird - sparrow start chirping! The noise is horrible and for sure you wake up! Room with pool view - I thought "Finally some sleep!", but no!!! There is a stadium (Hilton Arena) where football games are played almost every day until 1 am. And to add some spice, there is live music at the Splash restaurant from Wednesday to Saturday (as stated from the front desk), but also on Sundays! Don't worry, even with earplugs you will hear the referee whistle and the not tuned restaurant's speaker (if your room is near, windows will be vibrating. The room (7.5/10): Normal room for a 4 star hotel as space and equipment. The shower head and the hand shower needed to be changed in 2 of 3 rooms I stayed in. Most of the hotel towels need to be replaced! (This is Hilton after all) I had in my room a "Welcome" basket with fruits, but with rotten pear and strawberries. Housekeeping (6/10): Like most of the hotels in Egypt - someday they forgot the feet towel, other coffee and water... Everyday is a surprise! If you change your room or extend your stay, don't expect cleaning on the next day Restaurant (6.5/10): Breakfast is good (7/10). Keep in mind the unused napkins are removed and after dinner are placed by the staff with bare hands Dinner(6.5/10) - Don't expect to eat fish or seafood! COVID regulations (2/10): ARE YOU JOKING??? Airport shuttle never arrived!

Prepare for less or no sleep!

Room environment/surroundings (4/10): Room with garden view - everything is OK until 4am when hundreds if not thousands of this bird - sparrow start chirping! The noise is horrible and for sure you wake up! Room with pool view - I thought "Finally some sleep!", but no!!! There is a stadium (Hilton Arena) where football games are played almost every day until 1 am. And to add some spice, there is live music at the Splash restaurant from Wednesday to Saturday (as stated from the front desk), but also on Sundays! Don't worry, even with earplugs you will hear the referee whistle and the not tuned restaurant's speaker (if your room is near, windows will be vibrating. The room (7.5/10): Normal room for a 4 star hotel as space and equipment. The shower head and the hand shower needed to be changed in 2 of the 3 rooms I stayed in. Most of the hotel towels need to be replaced! (This is Hilton after all) I had in my room a "Welcome" basket with fruits, but with rotten pear and strawberries. Housekeeping (6/10): Like most of the hotels in Egypt - someday they forgot the feet towel, other coffee and water... Everyday is a surprise! If you change your room or extend your stay, don't expect cleaning on the next day Restaurant (6.5/10): Breakfast is good (7/10). Keep in mind the the unused napkins are removed and placed again by the staff with bare hands Dinner(6.5/10) - Don't expect to eat fish or seafood COVID regulations (2/10): ARE YOU JOKING??? Airport shuttle didn't arrive!

Beautiful hotel

The hotel is beautiful and has a large outdoor pool in addition to a wonderful indoor heated pool. The food was excellent and the rooms were clean and new.

Lovely experience

We spend there just one night … Everything was really nice regarding the room comfort, the bathroom, the breakfast, the indoor pool, the coffee and the staff … The location of the hotel is exeptional as it is located inside a ranch in a very peaceful area … It’s a hotel designed for relaxation & the Spa there is phenomenal … Planning to make another visit with my whole family for sure

Awesome hotel

Perfect, everything just fine, food, staff, pools all above expectations.

Very clean place, room was nice, had one issue with food delivery but was managed later.

Very clean, highly recommended for business

Good residence

It was good

Worst customer service when checking iasked to give me a nice view room she gave a parking lot view and she told me I booked a city view , was never offered an upgrade when I checked , when I complained she mentioned it that I can have a pool view with extra charge Also was never told how to have a WiFi access or the password

Business Trip location

It was a nice hotel with good gym which i used during my stay. The location is far from any action or activity and we chose it due to proximity to meeting points.

Extraordinary Stay!

Our stay was remarkable! it was our first time there but definitely it wouldn't be the last. The hotel has all the facilities that enables a fascinating relax stay. Although there is no sea view, but the pool view with it's flowering at daylight and pool lighting at night makes it a wonderful view. You have the indoor warm pool to enjoy in cold times in the year. Just try not to reserve the family rooms with park view.

ic

Good

Wonderful stay

Amazing

Réception perfect Heba in the reception she was superb very kind very helpful the housekeeping could be better

Fantastic

Amazing hotel. Good location with excellent service and staff Will definitely recommend to friends

The room was spacious, clean and well-furnitured. The food was excellent. Hotel staff were very co-operative and always smiling. Hotel setup is great with a huge clean swimming pool.

Was good one! But it took them 4 hours to find me adjacent double beds room!!

Not the best Hilton hotel in the chain.

Breakfast buffet was excellent but dinner buffet was disappointing The staff was friendly and professional Quiet environment Spacy rooms Too far from the beach

Nice hotel lots of facilities, though the pool restaurant food is really bad quality need alot of improvement

A Hilton Hotel that always makes you feel welcome

Hilton Alexandria King's Ranch is a Hotel your can truly say they treat you like family... Other Hilton Hotel I have stayed in don't come close to the level of service you experience at King's Ranch ... This Hotel should be used as the benchmark for Hilton's service levels

Great Staff they excel in customer service

Once again did not disappoint.... Great staff always make you feel at home ... Rates as one of the best Hilton Hotels I stay in around the world

Amazing service

One of the best hotels I have stayed globally. Amazing staff, great food and fantastic service

Awesome stay

Great facilities and good service. Definite oasis.

Excellent Service and Friendly Staff

Great Hotel, excellent service and friendly staff.

Love the Pool!

Aside from the airport being 15 minutes away, the hotel isn't near anything, so it's potentially quite. There was a very loud wedding the night I stayed. This made for a cultural experience, and although at first I was disappointed not to have a pool view room, it turned out to be a good thing. The door to the balcony didn't slide easily, it did open, but with much force. I could've asked for help, but muscled it open instead. I thoroughly enjoyed the massage I booked-- very talented masseuse. The breakfast buffet was full of choice and the service staff were hard working and aiming to please. I will return.

it was comfort

Excellent hotel but ...

Excellent hotel. Very good breakfast. Room very comfortable and very good swimming pool. Wifi is available in rooms but is not free. Also parking is not free.

Excellent service and spa amenities

The service is excellent. In the area there is nothing so it is basically the hotel, but it has its things to keep one busy... There is a spa and the indoor pool is open until late at night, etc... It is a quiet area outside of Alexandria which is perfect when doing business and there is no need to enter the Alex chaos.

Great place and very peaceful

Very concerned people want to make sure that you are comfortable and help you out in anyway very close to the airport also the staff and management were great and understanding

Great hotel and stff

Great hotel close to airport very friendly staff

An OK stay

Hotel looked very nice. Room was good. Food service was terrible. The bar had no staff whatsoever. Ordered well done burger. 45 minutes later received a nearly raw burger.

Luxury for Travelling in Style

Our flight got cancelled so we needed an extra night of accommodation close to Borg El-Arab airport. We booked with the Hilton King's Ranch, and we're very glad that we did. Even though the official check-in time was 3pm, the friendly staff and manager were happy to give us a clean room when we arrived at around 11am. The room was very spacious, with a comfortable king-sized bed, as well as a HUGE bathroom (with a 2-person shower 'room' AND a separate bathtub), a desk and small living area (with a couch, coffee table and chair). We also ordered room service, which was delicious and brought to us very quickly. The staff were extremely helpful and organised an airport transfer for our early morning flight. We left at 4:15AM (!), and they gave us a private air conditioned car with a driver who dropped us right where we needed to be for departures. All the staff were very courteous, friendly and eager to help, and all the facilities were clean and in working order. Sadly, we didn't get a chance to try out the multiple restaurants, gym facilities, pool or spa, but we definitely intend to return so we can check these out too. Thank you for a wonderful stay!

Superb

Excellent service, felt like Western standards.