Great location in a great district. Close to subways and within walking distance of great restaurants, shops, and iconic locations. All staff were amazing as well.

The walls are really thin, you can hear your neighbors full conversations and you can’t even breathe on the bed without it squeaking

The heritage in Christmas

It was wonderful close to lots of things to do for fun and they way to go further if needed

The windows were very dirty and in such poor condition that the freezing cold air came through, The heater/air conditioning unit in the window was very noisy. Staff was great but the hotel was terrible.

we had good stay

Very satisfied with our stay. The staff was friendly and it is in a decent location if you want to be in walking distance of most things. Good food and coffee options near by. The hotel itself is could use some updates and minor repairs here and there but I found absolutely nothing to be unsatisfactory. I would stay there without hesitation, especially if the need was basic; a safe and comfortable place to sleep at night.

I loved the heritage in and would gladly stay again, already trying to plan my next trip where I will be staying at the heritage again.

Very well located hotel in NYC. Staff were very nice and helpful. Bed pretty comfortable. Room was tiny for 4 but good setup.

Furnishings and services in this hotel are basic, but it was clean and quiet. We liked the location, near the Flatiron Building, and walking distance from the Empire State Building, Macy's etc. But our top-floor room had no view.

The staff were lovely and very welcoming, the location is brilliant. The hotel is tired inside. The bathroom had damaged to the door, chips of paint missing and just general finish is tired and to the cheap side. The room was clean, the bed was very comfortable. The hotel needs modernising and a revamp, but if you are looking for a friendly hotel, and a place to lay your bed then it’s perfect. The location is perfect. The staff were really lovely.

Convenient and Friendly

It was an older hotel, and the room was small (very narrow space between the wall and bed - difficult to navigate at night!) but it was very comfortable. Zero view, but we weren't there much. Very nice staff, lots of things to see and do within walking distance. For the price we paid, a continental breakfast should have been included. Not cheap, but nothing is in NYC! All said, we'd stay there again!

room was very tight, no closet which we managed but sheesh

Awesome

Nice, clean and people very friendly

The room was very small then Expedia prevented us from being charged a lower amount than was originally presented as it wouldn’t allow me to complete the charges. Then when we were able to proceed, at a later time, it charged us higher.

Perfect location

Came to enjoy NYC location was perfect. Staff friendly and accommodating.

great place--good staff, great location, nice, big rooms

I wouldn’t stay more than a single night and only if you need something cheap. The beds are really flimsy, the room and facility is in really rough shape, and the infrastructure (elevators, etc) are really old and antiquated.

It was a fairly nice hotel, and the staff are nice. The hotel is older and the rooms rather small with no place for luggage. But it was comfortable for just a few days.

Had a great time during our visit to New York. Had great restaurants and close to some of the popular sites. Rooms were clean and anything you needed the front desk was very helpful.

Clean, tired, compact lodgings in Midtown

Welcome to Manhattan at Christmas where you can pay more for a tired 15 SqM room as 75 SqM room in the Waldorf equivalent New Orleans! On arrival had to wade through a walking tour group to get to the check-in. Check-in was efficient and friendly but; There's no Maid Service for the rooms unless you ask for it the night before and if you want clean towels you ask fir and collect them at reception. Towels while soft and clean were not much thicker than I use to dry dishes; and not much larger (advise you take your own bath-towels). Bedding was not really adequate to warm adults in winter; cotton sheets and a very thin blanket with another cotton cover over it... the hotels prefers to warm occupants using the large window mounted air conditioning unit, drawing in air at -2 degrees C and pumping it into the room anywhere from 65 to 80 F... meaning to stay warm, the fan came on every 30 seconds at night. It is not quiet... Pillow covers were (to be honest), stained yellow... time for some new bedding!? To be honest, the room was equipped even if lacking space; staff were friendly and helpful and location was pretty much perfect; a stones throw from Broadway (road) and Flatiron. Walkkng distsnce to 23rd St Metro, Manas Kitchen and CVS... I love New York but it seems now to get a rewlly decent room / hotel you hsve to pay probsbly £1000 a night. Yes seriously...

The location was excellent. The staff were friendly and helpful. They accommodated my every request.

Easy to find and easy to access transportation. All staff was super helpful! Great place and would stay again!

Great location, friendly helpful staff and we would definatly stay there again.

This was the smallest, dirtiest, oldest, most expensive room I’ve ever had in my life. I’m actually deleting the Expedia app from my phone because of this room.

Overall our experience was fine but the room could definitely use updating. The heating unit was subpar causing the room to feel either too cold or too warm. When we checked in, to our surprise, we were told we had been given a smoking room even though neither of us smoke. The front desk clerks were very accommodating and switched our room for us.

It's kinda small and outdated but the staff was awesome. It's was good price and I wasn't expecting fancy anyway. We would stay again

The propery no don't have any breakfast and when you make a reservation the portal says they have ,

Check in staff was very friendly.

We stayed overnight and that’s all that room is meant for. It was clean and staff was Pleasant.

Very kind courteous and attentive staff. Check in was ontime and prompt at 3pm. The staff kindly stowed our bags at no cost until our room was ready. The room was actually quite spacious. Three single beds. Only comment I have is the hotel did not have washclothes. They recommended we use the small hand towels instead. Would def recommend. Great location as well. Easy pick up if you plan on using ride share.

Property is kind of dated. Staff is okay but not really friendly… only one person even smiled and that was at checkout. The place kind of has a motel vibe even though it’s not a motel. Easy to travel and eat in the area. Would probably not return but in a pinch it beats an hourly place.

Hotel is small but it is very nice. Room was clean. Location is near enough to the Subway to walk. There is a parking garage across the street but it's 25.00 a night. People who work there are very friendly.

Excellent position in midtown manhaton. Quiet but near to the hustle and bustle. Rooms were basic but large

Perfect location.

Beau bon pas cher

Aucun déjeuner continental tel qu’indique dans l’annonce lors de mon appel à la réception on me mentionne qu’ils ne servent plus de déjeuner depuis la pandémie! J’étais un peu déçu car ce qui m’avait fait choisir cet hôtel plutôt qu’un autre c’était l’inclusion de ce déjeuner pour diminuer les frais

Very disappointing, and I would never recommend this establishment.

One Single Factor Means Heritage is Off My List

The staff was great! The room was small and dark, but adequate. The location terrific! The thin, single panel door between my room and the one next to me is a deal-breaker; four people came in at 3am and I could literally hear every single laughing drunken word they said as if if they were IN THE SAME ROOM! 3 hours sleep… Brutal… I can’t risk that again…

Average, great location

Great location, room was average, nothing fancy and small. Price was decent for NYC.

Really appreciate being accommodated for early check in, nice facility, old building & all the things that come with that. Decently updated bathroom. Small, but was fine for one evening.

Solid choice for basic overnight in lower midtown. Small room and spare, but clean.

Horrible. Old. Not neat.

The Heritage Hotel is clean and has a comfy bed, what more do you want when staying in New York? Rooms are spacious but dated and could do with a freshen up. Housekeeping is by request only. 30 minutes walk gets you to the top of Times Square (Ellen Stardust diner) minutes walk gets you to the flatiron building.

Great for few nights

The hotel was in super convenient location. Not too noisy in the night compared to Times Square area. We had a king bed which was very comfortable, but the room was small. Not much space other than bed. We were busy & only needed to sleep in the hotel, so it worked out. Bathroom was small too. The round sliding doors were surprisingly shut tightly & there was no leak. Very good.

Nice little hotel

Decent place to stay

Conveniently located hotel only a few blocks from the subway. Room was basic with two twin beds. Excellent shower pressure and nice hot water. View from our room was of the concrete wall of the property next door but we didn't spend much time in the room except for sleeping at night. Room had a small refrigerator which was nice, we've stayed at other hotels in New York that didn't have a fridge. This hotel had the lowest price of most of the hotels when I booked my trip.

girls getaway

the stay was amazing and a great location to everything.

Simple hotel that fit the bill.

This was a good hotel but there are no frills.

Amazing

Considering it’s New York,the property is good and affordable, the staff is awesome. Shower a little bit small but workable. Overall I can’t complain

Friendly staff. Good location 15 walk from Penn Station and MSG. 10 min walk to the Friends experience. Very basic but good place to spend the night. Very little outside noise. Will hold bags on day of check out for a small fee.

Quick city jaunt

The best location for the price. Comfortable and low key. The staff was so nice. I'll stay there again.

Walking distance to Madison Square Garden so it was a perfect location for a one night stay for a concert. Plus many quality dining options nearby

My partner & I stayed here for out anniversary weekend. The room we had was very basic, but it was clean & a great home base for our stay. The subway was very close & there were several restaurants within easy walking distance.

All of the staff was friendly and helpful!

Econômico

Hotel muito bom no quesito localização, perto da 5ave e times square, madison square, metrô próximo. Quarto bem pequeno, porém aconchegante. Acústica ruim, é possível ouvir conversas e até mesmo pessoas tossindo nos outros quartos. Recomendo, voltaria, vale a pena l custo benefício.

Awesome staff

Awesome location. Staff was incredible. Very clean. It’s a little dated and kind of small but would definitely stay here again. Thank you to the staff!

Gross. Dingy. Depressing. Ewwwwww. YUCK!

Old property in desperate need of renovation. Dingy, depressing, dirty, gross. Worst hotel room I’ve ever been in.

I have no idea how this hotel got rated so high, it was disgusting! Also, the housekeeping never came to my room to clean up or even refill my coffee or take out my trash! I had a smoking room and they didn’t even have an ash tray in there. When walking in the staff didn’t acknowledge me every time, and when they did they never asked how my stay was going. Also, the front door automatically opens and you don’t need your key to use the elevator so it is NOT that safe!

Cozy place to enjoy New York City

The staff are pleasant and helpful

Good and convenient place.

Great location. Very conveniently located with respect to food and transportation. The staff was very friendly and helpful.

Slow elevators, good WiFi, close to park

A traditional old hotel crammed into an awkward space. Feels like a European hotel rather than the newer, standardized, roomier hotels one expects in the US. So, our 2-room suite had barely enough space for the four of us to get dressed to go out. Also, flea market across the street makes a lot of noise. But the beds, bathroom, and closet space were fine.

Small, as expected in NYC. Street parking was surprisingly easy to come across even on the weekend, but there were also a couple lots around. Lots of walking options for food and bars, huge plus! Id stay again for sure.

You get what you pay. Room was not bright. Washroom was musty. Towels were chintzy. No washcloth. Only plus is very convenient to many tourist sites.

Molto bene!

Ottima posizione,personale gentile e disponibile. Pulizia e cambio asciugami su richiesta. Camera e bagno abbastanza spaziosi. La struttura è un po’ datata ma nel complesso la consiglio.

Great emplacement !

Very great emplacement ! Very kind staff. Clean room. Too bad no breakfast possibility.

Room was adequate elevator was slow

Great Location

It was a good stay. Close to everything and perfect location. The room could use some renovating as well as the bed. lol The bed mattress kept moving no matter how many time I fix it. Probably a spring issue. I slid off the bed twice during my week stay there bc the mattress kept sliding off at times. Overall; the bed was comfortable to fall asleep like a baby.

One thing that was a little bit of a pain was the beds on rollers. I had to adjust the wheels in opposite directions to help prevent it from rolling away from the headboard. Other than that, everything was really good. Also, when will my $100 security deposit come off my credit card account??

Good affordable option

Location is great and staff was friendly and accommodating. The room was musty and noise carried between rooms. Average 3 star stay - not extravagant or fancy, but a serviceable and affordable option.

Very convenient to tourists area’s restaurants and shoos

I accidentally booked a smoking room, which ended up being a happy accident. The room did smell like cigarettes already, but it’s a worthy trade-off for the privilege to smoke in the room.

Most quiet stay we’ve ever had in Manhattan!

The Heritage Hotel is in such a great spot to walk to many tourist sites, restaurants and Subway. We thoroughly enjoyed our time in New York. The staff were always available and happy to give advice on how to get to places and which subways to get on. Highly recommend to anyone on their first trip!

Very nice spot in Midtown

El hotel esta bien situado..pero la cama y las instalaciónes tienen mucho q mejorar

Great stay

The staff were attentive and went out of their way to ensure that we were comfortable. Great stay!!

Nice staff little old hotel clean

It was very helpfull staff and the room Ok. The Hotel Seem Old and soon ready for renovation. The room very small and no where to but your things in the bathroom. The location was good and it was nice with a little cafe next door, since the hotel didn’t offer breakfast

Nice location

Brilliant service!

Lovely stay at the Heritage Hotel

We had a lovely stay at the heritage hotel. Smooth check in, very friendly staff always there to help if needed. Room was very clean, comfy beds/pillows. We had everything we needed for our 4 night stay. 10/15 minute walk to the empire state and we even had a view from our window of it. If you need housekeeping you need to ask for it, to be honest we didnt need it, can just ask at reception for clean towels. Its not the poshest of Hotels but you pay for what you get and we feel the heritage was great value for money. We walked into times square everyday and night, took us about 30 minutes. Can grab uber or taxi for about 15/20 dollars depending how busy the roads are. We would stay again at this hotel and will recommend to friends especially those who dont want to break the bank as in the end its a clean room, comfy bed and friendly staff that we needed in New York as we were out at least 12 hours of the day.

This is more like a 1 or 2 star property, definitely not 3.

Space was very uncomfortable and dirty, bathroom had hair in the shower and there was trash everywhere in the hallways. I do no recommend this place to anyone and was super expensive.

Everything was okay except for 1 thing. Bed types are not matching with the photos so you have to look at the explanation under the photo in room type. I thought i booked for 2 queen beds but it was 2 twin. So 2 single beds. Thats why we couldnt stay 3 people in the room. But other than that everything was great. Thanks.

Excellent location, good for a few nights. Staff is very friendly.

I loved the location and the quiet non-smoking room. It seemed recently renovated.

Great location, close to a subway station.

The place and atmosphere was nice

Small, cramped space with very thin walls. Every neighboring room's sound can be heard. Guests entering or leaving late at night or early morning create a lot of noise. Bathroom is incredibly small. Room was clean. Bed was comfortable.

It’s not the cleanest place but doable.

Never again

Staff were great.

Clean rooms, fantastic staff. Very basic accommodation but priced accordingly.

This is a great value hotel for Manhattan. Blocks from multiple subway lines and very walkable to Times Square area, NYU, Chelsea, and other areas. Some reviews have criticized the rooms, but its Manhattan, the rooms are small like most hotels in Manhattan. The staff was great, the bed was comfortable, and the room had everything we needed.

Everything was good.

Good relocation

Location was great Staff was super friendly and helpful Room was very small but had a lot of amenities

A nice play to stay

Nice hotel with a very good value for money. Well located in Manatthan, the reception is good and the cleaning of the rooms on request is effective. Rooms seems a little bit old but beds are perfect and comfortable. Will return !