Good facilities but accommodation outdated.

Total disappointment & overpriced. The staff eventually responded to my calls by moving us to another room away from a view of the junk area of pallets, broken equipment etc to one with a lovely view but the room was still outdated with chipped furnishings, mouldy bathroom and torn mesh sliding screens.

Bed was very comfortable. Quite noisy rooms but ear plugs were provided. Expected noise so no problem. Rooms long overdue an update but were clean. Actually quite good for weekend away with friends.

Nice, clean and family friendly.

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Worse hotel ever

Worse experience ever! Their reception is at Mercure which is about 1km away and the address on here is different. It took us 30 minutes to sort out the check in as we first went to the address on hotels.com and were then told to go to another address before a lady mentioned we need to check in at Mercure! If that wasn't enough, the ac didn't work well, it was 38C and the room was very hot. The hotel facility is dirty. We left within a few hours and didn't stay the night.

Great storm however……

My stay coincided with a large thunderstorm which caused a few issues (e.g. no tv reception, card payments down). Nothing that the hotel can do about that however the communication was non existent and the attitude of the staff in the restaurant wasn’t great.

N/A

Not so clean shower rusty bin in bathroom outside sitting area look liked it hasn’t been cleaned for a long time

After working out the receptions was located at a different location we made it to the property TV had foxtel but nothing worked. apparently a fault with all of the rooms. no tv at all Bathroom door handle about to fall off Shower tap about to fall off Shower rose needs a clean. or replacement Doors are dirty. finger prints around the place. either a good clean or paint

Lovely space, spa bath in bathroom was great, outdoor area a bonus, couple of maintenance issues in room, toilet seat closing was deafening. Shower taps don’t turn off properly. Property nicely maintained. However pool & pool area needs extra TLC. Top row of tiles needs cleaning as depths marker tiles very dirty & hard to read. (Safety issue) Staff in restaurant were great.

I recently had the pleasure of staying at this hotel, and it was truly an exceptional experience. Everything about it exceeded my expectations—from the prime location that made exploring the area so convenient to the outstanding on-site restaurants offering delicious cuisine. The staff were incredibly professional, welcoming, and attentive, making me feel right at home. Every detail was thoughtfully taken care of, ensuring a comfortable and memorable stay. I highly recommend this hotel to anyone seeking a perfect combination of luxury, comfort, and top-notch service!

The staff was amazing the customer service was amazing they are all so helpful and nice people, the whole place has it’s character about it, the room we stayed in (604) was uncomfortable to stay in because of the energy from spirts, it doesn’t show threw the day it’s mainly of a night, you hear sudden knocks suddenly things drop and there’s nothing there, I could go on and on but I highly recommend if you love your sleep and you want to enjoy your stay DO NOT stay in room 604! Overall it amazing! Thankyou harragins!

Excellent environment, restaurant and parking. Contactless staff.

Central air con on all night, room freezing cold. Asked staff to come have a look and turn off AC but she said she had no idea. Terrible experience. Worst worst and worst experience. Need refund.

Was a great place to stay. Unfortunately our air conditioner wasn’t working properly and was a very hot weekend so made the night uncomfortable to sleep. Otherwise everything else was great and would recommend staying there.

Comfortable room in the Hunter

A very comfortable stay. Rooms are very tired and mattresses will need replacing soon. Furniture is old and veneer is peeling. Rooms have a lovely outlook.

Great location, good food and bar.

Lovely place to stay, friendly staff very accomodating, good food we had breakfast in the bistro awesome pancakes my husband had big breakfast. beautiful grounds and scenery. Feel like you’re on holidays, kids had a great time in the pool, there’s a big pool for older kids and smaller pool joined for toddlers. Really nice place for families to stay it’s quiet, beautiful gardens serene setting to relax and just be. Will come back here again! Very close to Hunter Valley gardens we came for the Christmas lights.

We felt that only one hook in bathroom for towels was inadequate.... a comfortable chair in the room would have been nice......plenty of room for one! We left one day early due to prediction of local flooding expected in our home town. Because I gave 3 days notice of this i would have liked a refund or part refund!!!

Great place, very convenient.

Very old room due to refurbishment

Great soundproofing, large rooms. Clean and comfortable furnishings, but needs upgrading soon. Carpet showing wear. Great parking. Will definitely stay again.

To have to walk from the Mercure to pick the room key up 700 meters away is ridiculous. Blame in on staff shortages. It’s been like that since Xmas 23. I call BS. This is the worst service possible. Definitely will not be recommending this to any of my interstate and OS visitors.

Nice easy stay. A shame now that reception is not on site. Beds not all that comfy .

We did enjoy the pub and restaurants zt the venue, the staff thrre were very nice. The check in was at a neighbouring hotel which was a bit odd. But still easy. We had 2 rooms, one was average the 2nd room was smelly,like vomit and the shower screen was broken.

Nice stay at the Harrigan's Pub.

We stayed for 2 nights and it was very comfortable. The bed was big and very good. We had a very good view at the back and nice to sit there for a drink. The furniture could be a bit upgraded but was ok. Very nice breakfast every morning and one night we had a meal at the pub. And that was quite good although a bit pricey for what it was. We enjoyed our stay very much. Probably come back another time.

Rooms were basic, cheap and a good location, however the service provided within Harrigans Pub was absolutely appaling. If you are looking for a cheap room and have no intentions of good service then Harrigans is great, however buyer beware if you want to consider a meal and a few drinks.

Extremely enjoyable

Open all day for food whilst other hotels were not on a Monday. Everything was catered for after a long drive. Comfortable sleep. Had to check in at the Mercure down the road.

We travelled on motorbikes in the pouring raim and arrived to beautiful warm showers and help woth drying our soaled clothing. Delicious dinner abd drinks on site. A perfect getaway and such a comfortable bed!!

The room was spacious and l loved the little patio. The only thing with that was that someone was smoking in the next door patio and the smoke came in my room. My king size bed was the most uncomfortable I've ever slept in. The 2 single beds pushed together didn't match properly and also sank in. I ended up sleeping in the single bed. I would stay again but I'd check the bed situation first

Great place, good meals, room was big and had what we needed. It was dated and needed some maintenance, there was a gap in a panel of the door, a piece of tape was on half of it, so still see daylight. The sliding door to the back patio needs work, it was so hard to open and the outdoir setting neded a good clean

We enjoyed our stay. Had a lovely meal and drink at happy hour. It is a lovely place and in a good position. My only concern was the tiles on the floor and shower were a bit aged and felt a bit grotty. Would I stay here again, yes, good value for money. Comfy bed and staff are lovely.

Great location but rooms near a revamp.

The property is getting very tired and the rate was very high so property needs to improve for the value equation.

It was so nice in side and so modern loved it so much The staff were lovely

Had a very enjoyable overnight stay at Harrigan's. The room was spacious with all amenities and the bed was super comfy. Access to the tavern and bistro made deciding where to eat for dinner an easy choice. Despite being at the same complex there is was no undue noise from the tavern. Happily stay again when next in the region.

2 minute walk to an Irish pub where you can enjoy terrific meals and drinks. A short walk to other attractions or an easy drive of just a few minutes. Spacious room, large bathroom, very quiet with a pleasant balcony area.

We stayed in a king suite with private outdoor courtyard with a beautiful outlook. The room was overall a great size with the most comfortable king bed for a good nights sleep. Good having the soaps shampoo etc in big wall dispensers in bathroom. parking space in front of door accommodates large 4WD vehicles which is covered. The convenience of a 2 minute walk to the pub. We had dinner and breakfast there and the food is delicious and cooked quickly. The staff are welcoming, happy and very helpful and made our dining experience very enjoyable. Enjoyed our experience and will stay again.

As a motorcycle rider this pub offers outstanding parking right outside your room and undercover!!! Rooms are excellent.

It was such a nice room I can’t wait to come back soon great service 😊

When checked in room, there are ear plugs. Its very worried about how noisy while staying and sleeping. Lucky there was no misic at Thursday night, But it should be inform to send email customer.

Great location, room was as advertised beautiful meal and helpful staff, parking out the front of room.

Had a great stay at Harrigans, fantastic location only problem was the shower would cut in and out with pressure and hot water.

The shower water pressure was very week an the nozzle could be replaced

Big beds and room

Fabulous service checking in. Room a little tired but great value and great location

Comfortable, convenient and cost effective place to stay while in the Hunter

It was clean, quiet and spacious. Having dining & drinks on the property was a bonus.

The rooms are tired and in desperate need for a deep clean. Very convenient location.

Customer service, not value for money, rude staff, would never go there again. After reading other previous reviews we were not alone, if fact not the only ones kicked out also. It’s amazing what guests at the age of sixty take on in our lives. My breakfast, lunch and dinner was spent elsewhere, their loss.

Property was in need of at least an update..both bed side tables were in very poor conditions..would have been an embarrassment to put out for council clean up and a wardrobe that eould scare Nania. What saved was great location and good beer

The apartment was lovely, the only downfall was the ducted air conditioning switch is above the light switches at the front door wihicb had no signs saying what it was. We had turned it on thinking it was the outside light before we left for dinner and came back to a freezing cold room as the thermostat was broken and could not be changed. We didn’t know until the next day when I asked reception and the maintenance man came by to tell us where it was so ended up sleeping on a pull out couch which was not comfortable when we had paid good money for a two bedroom apartment. The vent in the back bedroom blew straight towards the bed making it too cold to sleep in.

Convenient, great price for location. Great dining and social options

Great place to stay, close to all in the hunter valley. Harrigans Pub was a great place to eat and drink at as the accommodation is right there

Beautiful property

Good location.

Accomodation was basic but good for the price

The room was a great size , with the back patio opening out into the gardens … beautiful! Beds were amazingly comfortable!

Dated rooms, beds very comfortable. We had to go 800m down the road to pick up key as no reception on site

The restaurant was great and close. Nice location!

This place was great to stay but there may be issues with the drainage system as the bathroom really smelt bad and if you left the door open it would stink out the the whole room.

Beautiful views surrounding that area. Check in procedure was a bit confused as it didn’t mention when I booked. Otherwise it was a nice place and the price is reasonable.

This is a very clean and tidy room. The team members are friendly and very helpful. Check in was amazing with the digital key as we arrived late and could just arrive and go straight to our room. Would definitely come back

Very clean. Spacious studio room. Stayed mid week as we had a wedding to attend. Would stay again

Great location for exploring. Good facilities and parking on your doorstep

All was good

Great position food was good .Everything was there to accommodate adults only fault nothing to occupy children no play area or facilities for them which can be stressful for both kids a parents.

Smelly bed sheets, horrible smell in the toilet, couldn’t sleep at nights for the time we stayed due to continuous music being played all night.

I was a bit worried about all the terrible reviews but room although was tired was clean and accommodating

The room was a bit old looking but very comfortable beds

The room was spacious and quiet and conveniently close to the pub and other local attractions. Would stay there again!

Reception is non-existent

We chose a non-smoking room. The guests next to us were smoking so much you could smell it in the room. I attempted to call reception multiple times and left a message on their app and never heard a word from them. Horrible experience.

The furniture in room was old, dirty and in poor condition. There was no were to sit in the room except uncomfortable plastic kitchen chairs under the tv. The patio tiles were broken, damage and lifted with weeds growing up through them . We had stayed at this property before and found it very good and comfortable. The room we were given was nothing like the one we were in previously. We will not be staying there again.

Accommodation is very run down and needs an upgrade. Cupboards don't close , broken tiles inside and out, paint peeling and filter on air conditioner needs cleaning as we had on 16 to cool room. Room was not cleaned properly with water bottle left under front of lounge. Cockroaches running around room , but there was spray left in cupboard to use. Staff in pub where not very helpful at times. Over all I would not stay again , plenty of other places to stay in same area that would be better value for money. Very poor.

Great Property needs an Update

Our apartment was roomy, well equipped, two bedroom, clean in all the right spots. Our back patio looked out onto a vineyard, and Roos viseted us daily. However, furniture was worn, and corners had some webs in them. Not sure what is going on with this property. It needs an update, since most apartment decor is 80's-90's. But the basics are really great. Very roomy! Solid structure. Beautiful setting. Bathrooms that work, with excellent water pressure. Well appointed. Would be really great for a family get away, and to use as a base for exploring more of Hunter Valley.

a charming place with the feel of quaint opulence. Venue and accommodation top notch. Very comfortable rooms with parking at your door.

It was peaceful clean and a little bit fancy. The beds were big and comfortable, the pub food was delicious and service was fast. The kangaroos were an extra bonus outside and added to the Childrens enjoyment

Was central, and had everything

Reception not on site. 3 bedroom apartment was perfect for our needs. Parking and hotel facilities very convenient for dinner & relaxing after a day at the wineries.

Where we stayed couldnt sit out the front cause of smell from kitchen.couldnt sit out back cause it was so untidy.wont be staying here again.

Comfortable

Good location for visiting Hunter Valley Gardens and nearby cellar doors.

Room was good size, bathroom was very old and needs updating. Air conditioner did not cool so checked filters and they were disgustingly dirty. We cleaned them and asked housekeeping to vacuum floor and was still not done 3 days later. Bottles, rubbish and a dirty linen bag was left outside our room all day. Disappointed with my stay here.

Perfect location

Room cheaper than the food

The room was clean and reflected a credible homage the mid-1980s aesthetic. The inclusion of ear-plugs with the tea and coffee caddy was alarming however noise was not an issue for me. The staff were professional, friendly and seemed engaged in their jobs. My biggest gripe was the menu. The food was criminally expensive with the extortionate cost some distance from the food court like quality of the offering. An unhinged lunatic was allowed access to a cask of perri-perri mayonnaise which they deposited on an innocent chicken pizza. The schnitzel could have been pressed into service as a peening hammer. That said, the Bangers and Mash were tasty and a welcome departure from an otherwise dire gastronomic misadventure. Travel-tip, grab a bottle of your favorite wine in town and decant into a drink-bottle to avoid the fierce markup over the bar.

The hotel facilities were dirty my bed sheets had blood stains and urine stains and the shower had no hot water bar a drip. Reception was closed and staff in the bar area stay my only options were to wait until 10am the following morning or call up after 10am. I left my number and complaint - no one called me. I then called and sent an email with pictures and I have had no reply. the bar area and restaurant is nice and recommend going there for dinner or drinks, However, the hotel and the lack of customer service i have received I wouldn't go back again.

Good, well-located base for a good price

Great location in the Hunter, clean rooms for a good price, nice to have the other aspects of Harrigan's including the pub/dining onsite. Our only requested change is to have reception manned before 10am in the morning, considering this is also when checkout is - we had a question we couldn't get answered and 10am seems late to be opening up reception. But overall, very good.

Easy to access to the surroundings - shopping village, wineries.

This place is all about the location in the lovely Hunter..... And that's it. The state of our unit for the high cost per night was very ordinary which is being generous. Awful old carpet and couch, cabinets peeling away, flyscreen falling apart. Just everything seemed to be 15 years old or more and the definition of a fixer upper. We didn't have some awful time or anything, but I could not recommend staying here.

Nice clean room and check in was easy! The pub is right next door and it’s an easy drive to to other areas!

Great location , comfortable room staff and service were excellent, will definitely return

Easy parking outside the room. Also large room and good bathroom. The only thing I didn’t understand was there was a king bed and a small single bed. Worked for us as it was my daughter and her 3 week old baby so I had the single so she could have Bub close. Beds were comfortable.

No a/c working in bedrooms and no fans. Woke up to no hot water but that did get fixed. Otherwise everything was fine.

Property was clean and perfect location. Bedding was clean and well presented however, bed was not in a good condition and two different quality single king beds used. Spa bath had no plug so couldn’t be used. All else was brilliant and well presented.

Not too bad

The hotel gave us two rooms far apart in spite of having the same booking code, not sure whether a hotel issue or hotels.com but we weren't happy having rooms away from the rest of the family. Some bugs in the bathroom, not happy with that either. But beds were comfortable and balcony/garden area was very nice.

A great nights sleep

Like sleeping on a marshmallow cloud Slept all night Had a lovely outlook over the grapevines Dinner in the bistro, salted caramel ice cream sundae divine Breakfast the next morning, huge big breakfast, eggs Benny. Fresh fruit salad, a delicious yoghurt with maple syrup. Jo looked after us ✔️ Will stay again

Lady on reception was very nice. Rooms are old and need updating. Food in the restaurant was terrible