Love it

Clean hotel and safe location

Very close to my son's home and walkable restaurant's! Staff very polite and accommodating. I will definitely stay there again!

The location 😃

Beautiful hotel, ONLY reason I gave a 4 star is because there was an empty bottle of hair soap in my shower. I would think housekeeping would check them in between reservations. Other than that, GORG.

Very comfortable stay. Would recommend for convenience, easy access to businesses in Memphis, and close to some walkable restaurants.

Would have loved an option for early check in but the stay and everything was lovely. Will be staying here again.

Very comfortable. Hugh spa Like bathroom. We had a hiccup with the thermostat and they had a person up to us right away. Breakfast was great!

Quick and easy check-in. Pets accepted.

Clean

The stay was good; I'd stay again.

The service was very professional and courteous…

Maintenance was helpful when I had issues with the thermostat. Only issue when I arrived it was late and tried to get help with the thermostat and the person at the front desk was not helpful and hung up on me with no resolution or follow-up about the status.

Very nice and clean hotel. Staff members were all very nice and welcoming.

It was what I expected. I've stayed at other Hampton Inns. Happy for no surprises.

Halfway point to the beach!!

Everything was perfect! Clean and comfortable. Very safe area.

Upscale location. Excellent service from front desk to the breakfast buffet. Top notch.

Significantly overpriced. No bathtub. Very used looking bathroom. Breakfast similar to other hotels.

Lovely place tk stay. Very clean staff was very friendly and accomidateing. Would reccommend thisvto all my friends.

No WiFi or TV servo

Most staff was very polite & helpful. Room was very clean and nice, and parking was a breeze.

A beautiful quiet hotel in a charming setting.

Excellent choice. This property is conveniently located near everything, quiet, clean and excellent customer service.

Love it

Wonderful stay with excellent service

Pillows were not very comfortable at all, everything else was 5stars

Clean rooms. Nice area

Not happy

The hotel wasn’t clean and didn’t have a clean feel to it We arrived at 11:05pm. The girl at the front desk was more interested in speaking with a coworker than getting us checked in. We had to wait for them to finish their conversation I was then charge another fee of$25.00 for what I’m not sure. She then tried to charge me for the room I had already paid for online

Great Hotel and walking distance to amazing “Moon Dance” Restaurant. 5 stars for area nearby and the hotel itself. 👍

Fantastic stay with our pets on a move from VA to AR. Staff was friendly and accommodating. Super easy checkin and the room was very clean. Area around the hotel is very safe and a mile or so away are dining options. Would stay again!!

Nice place

We had a great stay at Hampton Inn & Suites! Staff was friendly, breakfast was good with lots of options, room was clean with a soft bed and lots of space, and there is a shopping complex right next door with a great coffee shop in it. Traveled with wife and baby and there was plenty of room for a pack n play. Unfortunately we didn't have time to use the pool or gym, but they looked well maintained and clean. Something to note is that this hotel does not have a back up generator so if power goes out, it's out. We were without power from 11pm to 5am due to a bad storm one night while we were there, but we were sleeping so no big deal. We would definitely stay here again!

A pleasant surprise. Very well kept property. Staff was pleasant and courteous. Our only knock......toilets too low to the floor. Difficult for senior citizens. Otherwise an enjoyable stay.

Short staff,,, reception and checking in was a hassle. They were short of keys. No manager available and receptionist was struggling to solve issues on her own.

It was great l, felt very safe. Staff was wonderful.

Front desk staff was so friendly. Housekeeping banged on our door at 8:30 am and wouldn’t stop until we woke up and came to the door. When we opened the door she said room check. Then she continued to bag on every door in our hallway until someone came to each door. Horrible and so rude. Checkout wasn’t until 11am.

The stay was great! The hotel is very nice. The biggest problem was the toilet, it is practically on the ground.

This hotel was so amazing…I was so impressed by the room ..that I didn’t get a chance to check out the pool or eat the complimentary breakfast….

Great Hotel - very clean and nice

This is a really nice hotel. It feels very polished; everything is very new, neat, and tastefully decorated.

I would have enjoyed a rug or bath mat for the cold tile floor There was a lot of noise in the halls each morning and today I looked out and saw that it was apparently the staff members speaking very loudly to each other. It only mattered because some of us were still sleeping. There should be a rule about that?

All staff were efficient & extremely friendly. This is my go to location to stay when I am in the Germantown TN area ! I highly recommend

Excellent stay!!!

It was quiet and tucked away from busy streets.

The hotel is in a very quiet part of Germantown. When we arrived, the entire area was very quiet. Check in was a breeze. The staff was very helpful and made check in easy. Great property!

Clean soft sheets/Not Houskeeping

Personal teip checked in at 2 am by staff was warm and welcoming. Ms..Sharon accommodated my request to keep the same room for my 2nd reservation. However, the charges were in accurate. The 2nd staff was inaccurate in charging my card, took about 5 minutes longer to simply re key my card. Lastly house keeping spent 9a - 4 pm cleaning the same rooms but " sorry I forgot your room". Great sheets, towels, pool just 6 on house keeping and 7 on front desk staff. Dr. Vee

Good spot

Staff are very attentive to our needs. House keeping staff helpful and very efficient.

Nice location and hotel

Had a great time with my wife and son. I will definitely come back again.

Garbage was overflowing.

Check in was quick and easy. Friendly lady at the front desk.

Its always a complete pleasure and you really feel at home

People at the front desk were very nice. Pool area was nice and tidy and enjoyable.

I prepaid for my room and arrived around 6 pm for check-in. I was informed the hotel was over sold. They did not have a room for me. They booked me a room at a different hotel without regard to how I might need to get there. The alternative hotel was not one I would have selected (dirty, sliding glass door didn’t lock, under construction).The counter help lacked empathy for my situation and offered nothing more than this alternative hotel 3 miles away from where the rest of my team was staying. Arranging transportation was now my expense as well. Just an awful experience after a full day of travel.

Stayed 2 nights. No complaints. Staff was nice. Hotel was quiet. 20 mins away from airport. No reason not to stay

Check in was terrible. We were there for an event and we could not check in due to a system update. Staff had no idea how long it would take and no back up plan to get us in our room so we had to get dressed in the lobby washroom. This was at 4pm which is primetime for check in. We also asked for house keeping we needed more towels and our garbage collected. We stayed 2 nights and never received any assistance. When i checked out i told staff about my bad experience and to add insult the manager said there was nothing they could do because i used a 3rd party company "Expedia" for my stay. I told them im an Hilton Honors member and it still didn't make a difference. The facility was nice, breakfast was good but sadly those 3 incidents made my stay very frustrating and that is why my overall stay was rated poor.

Great location, very clean, very friendly staff. Would recommend

Probably the best basic hotel in Memphis. Aside from the bed linen quality everything was great.

Really enjoyed everything about my stay

Great! Clean places- breakfast was good

Everything about this place was a 10 . Highly recommended.

Property located close to shopping and many places to eat.

Great dining, outdoor recreation within 15 to 30 minutes. Property very clean, safe, comfortable room, very friendly, helpful staff.

I enjoyed my stay here! The staff was very personable and friendly! The hotel was clean. My only concern is you have to request housekeeping. I would definitely stay here again!

2nd stay

This is our 2nd time staying at the Hampton Inn Germantown. We had a great relaxing stay.customer service was perfect. Our room was clean and the bed comfortable and the breakfast was very good. We will stay again on our travels.

Best Hampton Inn yet!

New, clean, friendly, convenient. Best Hampton in yet!

Seemed to be an issue with the wi-fi and the cable pictures at times

Front desk staff very helpful and kind

always stay at this hotel

Everytime I come to Germantown for business, I stay here. It is in a nice area with lots of restaurants and shopping. It is clean and comfortable. I have stayed here 6 or 7 times now.

Property was very clean parking was easy. Young lady at the front desk with red hair was so nice and sweet. Would stay again if in the area.

Beautiful room and very friendly staff.

Great stay!

The staff was very friendly and helpful. The hotel was clean, well kept and in a good location. The parking lot is well lit and the hotel is next to a cute shopping area.

This facility is excellent! Always my go to for my trip when I’m in the Germantown TN area

The Hampton Inn in Germantown is always a great choice. We’ve stayed there multiple times and it is consistently clean and in good condition. As with most hotels, post-pandemic, you have to request daily service. Requests for extra towels, etc are always accommodated. The free breakfast is good- nothing fancy but enough to get you going. The neighborhood is great, lots of great dining options nearby (Moondance!) and Saddlecreek shopping center is just a mile away for your mall-like shopping needs.

Great location. Shopping and restaurants near by. Clean. Good breakfast.

Our room wasn't cleaned daily, towels weren't replaced. Very generic breakfast. Nice area, staff was fine.

Germantown Fave Hotel

Very clean and new location in very nice area.

Clean, nice rooms. I would have liked to have more options for food/drinks within the hotel as I did not have a car.

The hotel is in a very nice part of town. The staff was extremely kind. I mentioned we were there for my birthday and they threw in a few extras! The rooms are clean and spacious. And the complimentary breakfast was very good- always a plus!

Comfortable beds, quiet hotel, good location.

Wrong room

Everything was fine except the king size bed i paid for ahead of time. The receptionist gave me twin queens & asked if I wanted to upgrade to a king. Why upgrade to what I had already paid for? I only stayed for a few hours due to an appointment early the next morning & just said oh well.

Most of the staff at the front desk was rude and unhelpful. Horrible Experience.

Safe location. Property is clean and updated. Good breakfast. Plenty of free parking.

best place to stay in East Memphis

how long until hotels are self-serve with your phone granting access to rooms to and other amenities. lately I am realizing that service is just disappearing in this level of hotel. i’m not even sure that many people know what staying in a hotel can be like… I have stayed here dozens of times since it opened, it is in an excellent location to access memphis and yet in germantown and protected by their police. the newness is definitely wearing off this now 7 yr +/- hotel and I hope hilton plans a refresher soon. as long as I expect nothing or do not require anything during my stay, this hotel exceeds expectations…when you need to depend on staff, it’s a crap shoot. I will say the group that gets the breakfast together has been consistent and does try to accommodate your needs.

always a great place to stay

this hampton seems very new despite being 6 yrs old. over the years we have stayed her 20 or more times and never have we found it to be dirty or unfriendly. hotel located in the safety of germantown with terrific access to Memphis.

The one thing I didn't like there is a parking lot light shining onto the bed and I had to get creative to block that light so I could sleep because of curtains not closing all the way.

Nice location, walkable to a couple of nice restaurants. Clean, nice decor, comfortable beds, very nice staff.

Great location with shopping and restaurants within walking distance.

The room was nice and the facility was as well, the problem I had was I reserved a room with two queen beds, I was traveling with a friend and my son for a convention and my son had to sleep on the couch and me and my friend had to share the bed. The couch my son had to sleep on was covered in questionable stains. Like I said everything else was top notch but I expected better since I had made reservations and spent more to stay at a nicer hotel.

We traveled to Memphis from Nashville for an appointment and stayed overnight in Germantown. The Hampton Inn was a perfect choice for us.. great location, beautiful property, the room was spacious, spotlessly clean, and the bed super comfortable. Breakfast in the morning was delicious. We enjoyed the scrambled eggs, turkey sausage and home fries/potatoes. There were many other options available including make your own waffles, hard boiled eggs, yogurt, cereal, fresh fruit etc. quiet and beautiful property and the staff was very kind, welcoming and helpful.

No late check out

My stay was great until my flight was delayed because of a storm in California, I asked to have a late check out and I was told they will give me 30 Extra minutes. Most hotel give you until 2-3 pm

Very nice and clean property. Close to plenty of restaurants and things to do.

Everything was fine and clean

The water was contaminated such that we couldn't use it for anything than flushing the toilet. Therefore, no showers, washing of hands, and no hot breakfast. They did provide limited bottled water, but trying to bathe with bottled water is a challenge.

Very clean and new property in nice community.

Perfect stay. Awesome staff. Hotel is gorgeous. Rooms are spacious. Thanks so much!

Second stay for business. Great base for local project week.

Excellent location, clean quiet and convenient

Staff was friendly and courteous, room and property was clean and what we expected. Would definitely stay again!

Enjoyed the pool and the convenient location!

The employee working the front desk had a friend who was just hanging out in the lobby with her. She was too busy having a conversation with her friend to get us efficiently checked in. It was very unprofessional to ignore us because she was too engrossed in her conversation. It is also weird to checkin and realize a member of the staff has a friend hanging out at the property with her. Most employers do not allow employees to bring friends to work.