Staff , front desk and assistants for luggage and electric carts were great, pleasant and very helpful

The location of this property is ideal! You can walk easily to everything. The room was large and very comfortable. I would definitely stay here again.

Highly recommended in Old City, amazing!

This place was absolutely incredible. To our surprise we were immediately upgraded on our first stay! We had a beautiful large room with a view of the Hagia Sofia Mosque that was unbelievable. Loved all the different eating options and the green house cafe. Thank you to the employee named Emirhan for picking us up, carrying our very heavy luggage, and speaking with taxi drivers on our behalf. Thank you to the lovely lady at the front desk who welcomed us and left us with cultural traditions.

The staff was extremely helpful and professional. We thoroughly enjoyed our time at the hotel. It is the perfect location to see all of the main sites in old Istanbul. Everything you want to see is within walking distance. Be aware though that the hotel is next to the Hagia Sofia Mosque so you will hear the call to prayer early in the morning (6:15 ish when we were there). That being said it is all part of the experience of being in a totally different culture. I generally don’t write reviews but this place exceeded our expectations. The staff we interacted with and deserve recognition are Bechet, Emirhan, Fatih and Wai.

An Unforgettable Stay at the Best Hotel Ever!

"I recently stayed at HAgia Sofia Mansions , and it was, without a doubt, the best hotel experience I've ever had. From the moment I arrived, the staff was incredibly welcoming and attentive. The room was immaculate, beautifully designed, and equipped with all the amenities I could ask for. I felt truly cared for during my time here. I can't wait to return and would highly recommend this hotel to anyone looking for an unforgettable experience!"

Excellent service

Great location with quality rooms

Beautiful property right near Hagia Sophia and so many tourist highlights. Tucked away in old mansion buildings converted to hotel we were in main building upper level with nice suite.

Amazing property and room. Excellent service. Spa is a must (Turkish massage, specifically). Couldn't have been more pleased.

Excellent staff

The only thing I don’t like about this place there was no elevator it’s was so hard to move suitcases

Location Excellent; however, upon entering the room, we were overwhelmed with the odor of sewage. This continued for our 2 night stay. Upon further inspection of all plumbing in the bathroom, we realized the sink was installed without a pee trap. The odor is believed to have been coming from the sink

Great location, courteous staff, well-maintained. However, its not very accessible / friendly. can require going up / down the stairs to get to room

Everything about the property is unique. The 17 mansions and houses comprising the hotel are situated around one of the most famous streets in Istanbul, behind the Hagia Sophia and abutting the Topkapi Palace.

Staff was fantastic. Rooms were very nice and comfortable with great amenities. Also the Cappuccino in the hotel was the best in the immediate area. Quite nice, and convenient. We also enjoyed waking up to the call to prayer each morning ( a bit earlier than we would have liked, and the first morning it caught us off guard... but quite nice once we got used to it) Far better than an harsh Alarm Clock.

I was a little bit disappointed with this stay. I booked two room types, one is a standard room and the other is a twin room, which are in different buildings, but because the structure of the house should be wooden and the windows are not well sealed or double laies, the 2 rooms windows face the railway tracks. It was very very noisy every day especially at night because the trains passed by almost every 5 minutes (and rang the bells). During the day, we were very busy traveling around, so I didn't report this to the front desk. If you are a very sensitive sleeper, please don't consider this hotel or make sure that the windows don't face the railway tracks. Although, this is indeed unavoidable, after all, its location is excellent, right next to the Hagia Sophia Mosque, which can save a lot of time, and its house foundation is also very old, so I can fully understand. The hotel's Turkish breakfast is worth trying, with a variety of varieties and good taste. (I have lived in Turkey for more than 1 year), the service staff is very friendly, and the hotel facilities are actually well maintained. Their historical jacuzzi pool is highly recommended, my children had a lot of fun, 40 minutes is about 60-70 euros, this is an additional payment, if you are a family with children, it is recommended because it is private for 40 minutes.

In the heart of Istanbul

The hotel is very lively, it unfolds over one whole street in different buildings in the heart of the historic quarter, adjacent to Hagya Sofia and a short walk from the basilica Cistern, the blue mosque, the Topkapi Palace and pretty much close to what a first time tourist wants to see. Staff is friendly and personable, rooms spacious, clean and lovely, in short a great venue for the first time in Istanbul.

Prime location to visit the main sites in the area. Great service, comfortable and large rooms

Wonderful visit

Beautiful hotel with stylish rooms. Well located close to the cultural centre and the market. So much to see and do in walking distance. The hotel is plush and tasteful decorated. My only complaint was the ‘jacuzzi’ cave, meant to be a private space yet there is a camera watching your every move. I wonder how many people know that they are being watched….

convenient location

convenient location

Hands down best hotel when it comes to location. Its pricey but the service is top notch. Room are good but they lack lighting.

This hotel provides a truly memorable experience, all-around.

Location is excellent

Located right at the key sites of Hagia Sofia Grand Mosque, Sultanahmet Camii (Blue Mosque), Topkapi, making it wasy to get there before lines form. If you like walking, its easy walking distance to sites such as Grand Bazaaar, Spice Market, pedestrain bridge. Felt very safe walking in this area. Breakfasts were delicious and abundant. Also, the Sarnic Restaurant was really fun with the Turkish dancing in a beautiful Cistern, and good food. Book for 7:30 or so, as dancing starts at 9.

Perfect for walking

The hotel is beautiful and the staff is lovely. You can easily walk to the grand bazaar, the spice market, Hagia Sofia, the blue mosque, Topkapi palace, the cistern, and a lot of restaurants. The downside is taxis can’t drop you off at the hotel. The hotel will pick you up with a golf cart and bring you to a taxi stand. We had good weather and don’t have mobility issues so it wasn’t a problem for us.

I had the most amazing experience staying at this hotel. The staff went above and beyond as I was traveling solo. They made sure I felt safe and explained to me all the details about how to see the sights and even drove me in the golf cart to dinner late night and fetched me as I felt uncomfortable alone. The welcome at the reception was fabulous they were so warm and friendly Special mention to staff member Tolga who expedited my check out and handled everything like such a pro . I am blown away by this hospitality and lovely clean unique hotel. The mansions were exquisite. I stayed at the Rose mansion - the smell of roses as you enter the mansion was intoxicating and so so special . They offered a complimentary breakfast which I did a traditional Turkish one at the garden terrace . Top tier. Hugely in love with this city

This is an incredible property, and the location is unbeatable. Highly recommend.

Beautiful room and great location

Beautiful hotel/ Amazing service and staff

Great location. Beautiful rooms. Amazing service. Arrived at 2am. Had some issues connecting to wifi and someone came to our room to help. Anything we wanted someone was always available to assist. Highly recommend the massage. Environment is so peaceful and helps create a relaxing experience

There’s a lot to like about this hotel. The location in the tourist district is hard to beat. It’s so central and convenient. That is beaten however by the staff who are superb. Friendly , attentive and very helpful. The rooms are interesting, a good sized and not corporate at all. Only real downside is the set up - as some of the rooms are in separate buildings on a quite walking street there is far more noise than you get in a traditional hotel - people are literally walking right below your bedroom window. If that’s not a problem this hotel may well be for you

Our trip was great. Our concierge was excellent, made us feel very comfortable and at ease.

Steps from main attractions.

A piece of the Turkish history

Excellent staff and service. Close to major attractions. Safe and close to shopping.

From start to finish my stay with my granddaughter at Hagia Sofia Mansions was supported by a very warm and attentive staff. The accommodations were spacious, clean and very comfortable. I would not hesitate to stay here again.

Room - Spacious and luxurious. The photos are accurate. It feels more like an upscale apartment than a hotel room. The bathroom was beautiful and modern. The whole unit received a lot of natural light. Hotel and Restaurant - The lobby is beautifully furnished, and the landscaping is beautiful, full of trees and bushes that emphasize the Mediterranean vibe. We stayed at the part that had the Sofia Garden restaurant. The food is delicious but expensive, and service is slow and surprisingly inexperienced. For breakfast, the Sofia Terrace serves a broad and delicious Turkish breakfast buffet. The live music was charming, a singer strumming a guitar, playing classic songs from around the world. It's worth getting a balcony room so you can hear it from your balcony. Spa - Reserve ahead for the cistern jacuzzi. We tried last minute but weren't able to get a spot. Service - Next level. The two desk people, Olga and Aren, made sure to make us welcome and comfortable. They were friendly with the kids as well, helping them feel welcome. There were also niceties, like welcome snacks that weren't packaged, but prepared, like a walnut in a fresh fig. Location - Walking distance to the Blue Mosque, Hagia Sophia, Topkapi Palace, or Grand Bazaar. (Note that the walk is not so accessible, it's cobblestone hills.) It was also easy to see a whirling dervish show. We were also able to take the tram back to the cruise port. I would definitely stay here again when visiting Istanbul.

Ada at check in very friendly. Staff very catering and went above and beyond

Hagia Sophia hotel

Very good hotel, the best location and excellent staff

Would not stay here again. Staff was not particularly helpful and food was indifferent to say the least. Location is good for tourism in the old city. Bath tub leaked. Sometimes no hot water.

Very nicely located in the middle of all the attractions, within walking distance, makes you feel part of life in Istanbul!

The location of the hotel, while close to a few of the tourist attractions, is in a terrible location. Most importantly, taxis cannot drop you off at the hotel so you either have to coordinate with the hotel or just walk the cobble stone street. I had to wait for over 10 minutes before someone was available to show me to my room which was far from the check in areas. Everything around the hotel is so loud, you are constantly hawked at to buy this or that, eat here or there and the call to prayer woke us up @ 4am every day. it is not at all a chill atmosphere. There are so many other hotels that you can get to much easier and with less intensity around. The food at the restaurant is mediocre with prices that are a total rip off - $9 for an espresso?!!?!?! I will say that the staff was the best part of the hotel - very friendly and helpful - and the gym was great.

Excellent place!

Very helpful and attentive staff, excellent food, excellent location

Nice Ambience and very convenient location

Excellent hôtel

Excellent

Location 10/10 conveniently located close to most places of interest. Facilities 5/10 The hotel does not have an elevator so if the room is on the third floor it is extremely tiring, also there is no direct access from the street to the hotel so it is necessary to give prior notice for a golf cart to take you with your luggage to the facilities and in our case the air conditioning was faulty, although the maintenance staff came to check it and said it was working fine, the room was about 27 C, so it was impossible to sleep.

Great staff, excellent service, very nice location

We stayed in the Hagia Sophia Suite, located in one of the 17 mansions of this hotel, which features two garden restaurants and two lobbies. The hotel is conveniently located between Hagia Sophia, Topkapi Palace, and the Blue Mosque, and it’s within walking distance of a Bazaar. The spa is exceptional. We booked the Couple’s Romance Package, which included access to a private jacuzzi (pool), private hammam, and massage, all located in a historic building.

While expensive, the location is incredible and you will never stay anywhere like this. The spa is unbelievable with a hamam experience that feels like going back in time to the 5th century. Small things like electricity needed some updating (lights flickering and burnt out), maid opening door without knocking, stereo not working in room, smart TV not working in room (unable to cast and no streaming) are easily overlooked when you are living like a sultan's guest. When I asked the reception to fix the lights and ask maid not to disturb without knocking they were very responsive and even sent up a huge fruit and caney tower.

If youre looking for a nice convenient hotel bear all the main attractions like st Sophie, grand bazaar, spice bizarre and ocean this is the place to stay. The staff webt above and beyond to assist with me with all my questions and needs. 5 stars thank you

Amazing location!

Amazing hotel, staff were extremely helpful and Cem the duty manager was very accommodating and made sure our stay was excellent. Will definitely come back and a excellent place to stay.

Beautiful property. The rooms are on the smaller size but beautiful. The staff are very friendly and extremely thoughtful, I never gave them the details for my transportation and somehow they contacted the company and coordinated the details. I totally recommend the spa and the Turkish breakfast.

We had an amazing stay at this hotel. The staff is very responsive and efficient. Very conveniently located near the tram which can be used easily and is quite safe. We stayed in 2 different rooms: both were beautiful, quite large, surprisingly best coffee machine, very quiet and view on the Ayasofya. Walking distance to the Blue Mosque and steps from Topkapi palace (one of the highlights of our visit, advice is to buy the Harem visit ticket, it is well worth it. The hotel personnel noticed it was my birthday and delivered a birthday cake and decorated the bed, which was a nice surprise. I loved the shower with the traditional bathing bowl right by the modern shower. The AC worked, good water pressure and very comfortable beds. We would absolutely go back. The Hilton restaurant was not that great however: the terrace is lovely but the food average. If you want a really good meal, try Roca at Galataport, that was incredible.

Stay here!

Terrific stay. I would highly recommend this hotel for first time visitors to Istanbul. The location is outstanding. Our room was across the street from the Hagia Sofia and literally next door to the palace entrance. It is a short walk to the blue mosque, and walking distance to the grand bazaar. The room itself was lovely. We were lucky to have a distant sea view beyond the minarets of the Hagia Sofia. One thing I’d skip on my next visit is the hotel cistern. It was cool but better to save your time money and just go to a local hammam. Thanks to everyone at Hagia Sofia Mansions for making our first time visit to Istanbul so memorable!

Fabulous hotel in the heart of the city. Friendly, helpful staff.

Best hotel experience!!!

Staff were welcoming, friendly, helpful, courteous and made us feel at home. Property is beautifully appointed and maintained. Wonderful location near historical sights, restaurants and shopping.

Lovely hotel, rooms are clean and staff provide a professional service. Would stay again and highly recommend.

Great choice for short stays, highlighting that it is not accessible friendly and even for non-accessibility it is not the easiest when it comes to going around for shopping or just visiting the places (due to the hill and hard floor). The first room I stayed in was was super noisy and cold since the building is old and on an active street, but when I called the staff and sent real time feedback, they directly responded and moved me to a great room on the highest floor with nice views and quiet spaces, so big thank you to the service and staff there! Also it too hard to get transportation or taxi in or out the area, Uber will not respond due to the traffic and also the hotel will not allow cars around, so you have to walk out, order taxi from the street and pay 5X the price if not more to get anywhere! Last bit is about breakfast, again staff are amazing but there is limited variety in the buffet- which was ok for me as I had everything I like there.

Pretty property. Amazing bellhop service. A lot of stairs because it’s not just 1 building but a beautiful set up.

This is a great place to stay - very close to all the attractions and a beautiful park by the boardwalk. The staff is outstanding - incredibly welcoming, friendly, and helpful. The mansions are a bit further from the main lobby, but there’s a buggy (and the friendliest drivers) that will take you wherever you need to go around the property. The suite was well-decorated, clean and quiet; room service was very fast. The spa is worth visiting after a long day. If you need an elevator, I’d suggest speaking to someone before booking, our building didn’t have one, but perhaps the main building does. Overall, we greatly enjoyed our stay and will book again next time we visit the city.

Nice

It has been good

Rooms were excellent and staff extremely attentive.

Lovely, quiet, well maintained, amazing restaurant! My special thanks to the Gem Manager! Unforgettable beauty)

Superlative

Wonderful staff, great room, super comfy bed, beautiful bathroom, couldn't be in a more convenient location.

Great hotel

Absolutely loved our stay at the Hagia Sofia mansions. The staff is very friendly, polite and courteous. The property is walking distance from the major attractions and there are tons of dining places around. Loved their Turkish breakfast and amazing hospitality.

It is an absolutely fantastic experience! Location, cleanliness and kindness of staffs were super excellent.

Excellent for families who want to stay close to the attractions with their kids. The colonial rooms make you feel the historic vibe of Istanbul. Staff is friendly and helpful. We definitely will go back.

As part 2 of our journey, we returned weeks later, hoping that our issues would not be repeated. The staff bent over backward to ensure that our stay this time would be memorable. We had dinner at the affiliate restaurant and were pleased. We would return again.

unfortunately my sister and I had issues with lack of hot water. Mine improved - hers did not. Very convenient location, invaluable use of "buggy" to get to other areas of property. Good concierge assistance. Good offering of "included" breakfast. Enjoyed the bathroom set up.

Bad customer service!!! We email them before we arrive they never responded. (The reception said the email orbitz has on the hotel is wrong so don’t even waste your time emailing because no one will respond) We wanted someone to pick us up because the hotel is inside and we need to walk a lot to get to the reception of the hotel to check in. No one ever responded to us. We have to walk with all our luggage’s to get to reception and where exhausted. Once we arrive the guy at reception was rude and did not treat us well. Also, the food is not so good on the hotel and the staff is not nice. We book this hotel because of the pool they have an advertise but it is not included!!!! You have to pay a lot of money if you want to get in the pool. Terrible experience at the hotel I would have expected better from a Hilton but really bad service. Very disappointed.

Great stay in the middle of the old town, very walkable. Rooms are nicely decorated and spacious.

Hagia Sofia Mansions is a unique stay in Istanbul, literally adjoining Hagia Sofia and the Topkapi Palace, in historic buildings renovated to pristine condition by Hilton. Rooms are spacious and luxurious, with gorgeous traditional decor combined with all the modern amenities. The staff are all efficient and well trained. The cistern jacuzzi is a special treat, but you can take a Turkish bath at any of the nearby hamams for a third of the price of the hotel spa. A few caveats, this is not an accessible option for elderly or disabled travelers, as almost all rooms require stairs due to the age of the buildings. The immediate streets around Hagia Sofia are closed to traffic, so guests must walk to the taxi stand or use the hotel’s golf carts. Also, anyone visiting the old town of Istanbul needs to be comfortable with the many stray cats in the streets that do come in and out of restaurants and shops too. That said, this is the perfect choice for seeing the main tourist sites of the city.

We loved it !

Beautiful property, outstanding service and great location. Highly recommend ❤️

Everything ok, food excellent but cocktails were terrible and a bit pricey for what they are.

The location is excellent and the rooms are beautiful

Most beautiful place to come in Istanbul and love to be back in this hotel.

Amazing hotel in the perfect location in istanbul

Amazing hotel and such great staff. The hotel is in the perfect location and beautiful rooms I would highly recommend!

Great stay. Convenient location.

Just left the property highly recommend for anybody traveling looking for tourist attraction everything close by

Absolutely amazing experience here! Perfect location so close to everything. Loved it!

This could be one of the best hotels I've stayed at in Europe. Clear, Historic, and beautiful walkable area. I can't believe it is wall to wall with Topkapi and Ayasofia. Also, interior design is phenomenal.

We enjoyed our stay very much. Breakfast and room decor were exceptional. Only downside was the taxi they had arranged for us tried to rip us off, but we understand that is beyond the hotel’s control. Perhaps in future they can confirm the price with the driver before setting off. It is also not easy to contact the hotel as they don’t seem to list their direct email address and only channel seems to be the phone. We wanted to contact them about the taxi through email but couldn’t do it. We did it through Expedia’s messaging service, but have not received a reply.

Nice Beautiful please.,my family and I enjoyed it so much, I really recommended. 👍

Location Location Location

Excellent location, a few meters from Hagia Sophia, the only negative point is that it does not have an elevator

Such a perfect location. Staff excellent they celebrated my husband’s birthday throughout the day. Spa is one in a million restaurants divine

Cozy hotel in a very nice central location, close to all the main historical attractions. The room was spacious and clean and the staff very friendly. The only real negative note, from the pipes of the Bathroom came out stinking enough of sewage to make it difficult to stay in the room

The hotel has very nice rooms with comfortable bedding, great shower and large bathroom. It is located at the Hagia Sophia Mosque and just a five minute walk to the Blue Mosque, and is located in Sultanamet square. Location is absolutely perfect! There is a nice breakfast buffet. The staff is very friendly and helpful--they arranged transportation to and fro the airport, which is 45 minutes away. Our housekeeper was wonderful, making funny towel art every day, and refreshing the room. We are a family of 6, stayed in 3 rooms for 4 nights in June, and we were all very happy with everything.

Extremely polite, respectful and helpful staff in such a busy city. Location is central to everything and at walking distance. Rooms (mansions) are very pleasant and comfortable. Worth every penny spent and then some!

Great location and great service!

Spectacular hotel and service

check in needs an improvement. they do not charge deposit upon check in. if you check out and they realize that you used minibar, they will call and ask for an immediate payment. (1 juice) like they called our taxi driver to ask him to turnaround but we said no, they they ask me to give them my credit card over the phone, again i said no, thats my personal information. I personally had to demand an electronic invoice. total and complete inconvenience that could’ve been resolved with just charging a deposit upon check-in.

Amazing property right next to Hagia Sofia. Staff was very friendly and helpful. Highly recommend.

It's a lovely hotel in an unmatchable location in Istanbul, between the Blue Mosque and the Ayasofia, and within easy reach of the key places to visit in Sultanahmet. As well as the excellent service and accommodation, the opportunity to book a swim in a 1500-year old cistern made this an unbeatable and memorable stay. Not including breakfast within the cost (for an expedia booking at least) would be my only very small criticism, but it meant the opportunity to find excellent breakfast places nearby.

The staff are exceptional in particular Sara and Ella at check in and Yusuf ( conceiriage) and Yunus E service at breakfast . All other staff also made our stay superb

Excellent service, in heart of old Constantinople, spa ,breakfast buffet , restaurants,thank you tsira, Atahan,Suleyman, Muharren and Olga for everything! A quiet oasis next to Hagia Sofia , Grand Bazaar , safe and walkable.

You will not find a nicer place in all of Istanbul.

The property is dream. Since it is part of the historical area of Istanbul staying here was like being in an living museum. The staff made it a place we want to go back as soon as possible. All so warm and helpful.