Guangzhou Marriott Hotel Tianhe

9.0

Wonderful

662 Guest reviews

9.0

Wonderful

662 Verified Reviews

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Cleanliness9.2/10

Service9.0/10

Comfort9.0/10

Condition8.8/10

location9.0/10

Neighborhood9.2/10

Value8.6/10

Amenities9.0/10

Very friendly staff

Its location is central in Guangzhou. Easy to get to other area by taxi or metro. The room and bathroom are a bit dated. The shower is slippery when wet. Staff is friendly and helpful.

Convenient location

Good food staff friendly

We stayed there for 6 nights. The room is spacious, comfortable beds, clean carpet, nice toiletries and room with a fantastic view. The staff at hotel reception was very helpful and allow us to check out later as our flight is 6pm. We will choose to stay here again if we return to Guangzhou in future.

Very nice location!

This is my first choice for my stay in Guangzhou.

my favorite hotel in the city

Nice staff, convenient location and good service.

Location

Great service. Staff are friendly

Well-placed for exploring all that this remarkable city has to offer. We were here for a 3 day stopover enroute to London, and found it to be a very pleasant and convenient location. Breakfast was outstanding, and staff throughout our stay were attentive. Only difficulty we had was around trying to organise a tour - there did not appear to be any way to do this through the concierge, due to language. However this was no problem, as we had plenty to keep us occupied in Guangzhou during our stay.

Nil

The hotel front desk staff didn’t seem to understand what “turn down service” meant. After no turn-down service for two nights, I went to the front desk and asked about it. The front counter staff thought I just wanted it for one night; I clearly stated that I would like to have turn down service for every night. The girl seemed shocked. She had to consult a manager to make sure that my room was eligible to have turn down service (I thought it would be a standard service for them!) Then she came back to tell me that I would get it for the rest of my stays. I got it for that night, but not the following night. I complained to their Cantonese restaurant manager when I was having dinner there. The problem got fixed right away. The same lack of training problem also appeared when I was told that my credit card was not needed for incidentals. Then I could not get my laundry back on time because the housekeeping or laundry department couldn’t charge me. The restaurants were not able to bill my account linked to my room because they weren’t able to charge me. More training is definitely needed for the front counter to keep the same excellent services that their Cantonese restaurant staff provided.

Its at the center of 4 shopping sections. The elevator is the only problem ive encountered you would have to pass thru 2 sets to head up to your room

Amazing. Great location! Will revisit

Great hotel for business or leisure

It was great, good location, so many malls and restaurants nearby, you can always find something to do. Staff was very friendly.

Perfect hotel great location

excelente hotel para viajeros de negocios.

Handy to 3 of the main shopping malls. Plenty of food options.

Pops

The employees were excellent especially Cathy Zou thanks for making my stay memorable.

Location

Excellent

Excellent

Great experience. Staff are very friendly and accommodated our needs very quickly. Definitely will stay in this hotel if we visit Guangzhou next time.

Good

Courteous and professional staff, beautiful rooms and great food.

very Good

Excellent hotel

Perfect

No usb inside the room. Traffic is terrible around the area, need to take subway.

The services are very poor and mismanaged. There is no communication internally that I almost trapped in the lift. There are often no staffs in the restaurant at 5th floor betwwen 6:30 thru 7:00. As a result, often time there is no service during the firsst half an hour of breakfast.

All great plus a very comfortable room

Great place for traveller to be resident at this five star hotel with exceptional services and shopping around the hotel and tons of place to eat.

Front desk people were great. Food was very good at the buffet. Hotel is very nice. Mixed sauna very convenient

Good option for family vacation. Not good option for business traveler. Wifi service was slow and faulty. Package delivery system was innefective. Personnel english was weak. Weaker than at other hotels I have stayed in China.

Nice place, well worth the money.

Lots of improvement

First time staying here but have spent hundreds of nights in Guangzhou hotels. But I wasn't that impressed. There are a number of problems I noticed 1. To go to your room you need to use 2 lifts. One from the lobby to the 5th floor and then another one to your floor. 2. Hotel is feeling tired. Definitely needs a freshen up. 3. Probably the biggest problem is staff. They are next to useless. Getting a taxi is made more difficult with them. They can't speak any English and don't help with where you are going. Even when it's written in chinese.I've never found this in any other Guangzhou hotel in the past. In general it feels like their first day. 3. If you receive a parcel, no one will tell you it's there. No slip in your room. No call. Nothing. This isn't normal in China. 4. Breakfast is pretty average. Same bland food as even the cheap hotels. On the positive the location is great. Close to heaps of good restaurants and shops.

great breakfast

Guangzhou Marriott 2 nites

Buffet breakfast was good, checked in was quick, staffs were nice.

free upgrade fom hotel with stunning view. room condition is neat and cozy. hotel is surrounded by malls . 5-8min walk to metro.

Good location, great service.

Check-in was a breeze. Hotel staff are very helpful and our request for extra towels came really fast.

no accesible

I reserved an accesible room and when we arrived 4pm the room wasn't ready because the former client had a late checkout , the bathroom shower wasn't accesible at all, no shower seat or bathtub, the handles on the toilet too low my son couldn't use them and stand in front of the toilet seat no hand rail on the bathroom sink at the breakfast buffet they have stairs to access the food area and no ramp the personnel were kind but this hotel isn't accesible

Guangzhou Pearl River charm at Marriott

5-star hotel in the heart of Guangzhou with excellent Cantonese restaurant and easy accessibility to key attractions including the Guangzhou Tower and Pearl River Cruise.

The location is great! Just next to the shopping mall & MTR.

nice hotel, stayed here for several times. will come back again! Food in Chinese Restaurant is great, worth a try.

Location excellent. Little bit noisy. Traffic jam was always happened in the street of main door.

I was at the 22 FL the view is great services is ok...Clean and comfortable and convince

Good property that has true double beds, adequately sleeping 4 people, in the middle of it all, easy access to transit and taxi. Staff are helpful, rooms are quiet and clean. Would recommend.

Excellent

Easy access to the mall and food. Great views of the city. No cigarette smell in the room, which is great because I have severe allergies. Comfortable bed.

Clean rooms and friendly staff. Close to restaurants and mall

Recommended

Excellent location, services n people. Well done

not so well for the price. not luxury. Only a okay hotel. 4 star

Perfect location

Right in the center of the city, great shopping and restaurants in walkable distance.

Excellent location, on foot to various shopping malls and restaurants!

Property was excellent. Close to shopping malls and restaurants. Staff was very friendly

A short stay in Guangzhou

It was a pleasant stay, great location, convenient to shops and supermarket, clean room, very good!

Nice location Easy access Next to the mall Many nice food

The location is perfect for our trip, being next door to multiple shopping malls like the Grandview Mall, Parc Central and Tianhe center. Each of these malls has its own distinct flavours, with huge selection of eating and shopping opportunities. Transportation by subway and taxi is also super convenient. The room size is generous. Staff are all very nice and helpful. Very good experience for our family vacation.

We enjoyed our stay at The Marriott Guangzhou and would recommend it to all travelers.

PERFECT in every regard as a hotel. The staff was most couteous and.helpful. The entire hotel is clean, ordered and elegant. Most of all, it maintains a quiet nd comfortable environment for its guests.

Excellent

Excellent

Very good

Perfect Stay

big room, clean, comfort, open view, good location, reasonable price

Highly rated

Love this hotel. Everything is highly rated - location, cleanliness, great toiletries, spacious room, great bed. Much exceeded my expectation!

Excellent location! Staff were very helpful. Overall was very happy with our stay!

quiet area , the room is very clean. The staff are very helpful & friendly.

Ok convenient

The room is small compared to other hotel in the area. The reception area is a lot smaller

Guangzhou Marriott

Very friendly staff, lounge not the best

Clean and friendly people great location at the center of TIANHE

A Wong

Great location & good service at check in / out counter as well as concierge. Staff at conciege David Lu & Evan Huang are very friendly & helpful. However staff at cafe is just so so probably due to short of resources. Overall we had a pleasant experience for 2 nights stay.

GOOD TO STAY FOR BOTH BUSINESS AND LEISURE!

Receptionist check in procedures are very quick. Good smiles and polite. Room is clean and comfort. Man Ho Chinese Restaurant food is excellent. Service is super. I have to give credit to Joanna at Man Ho Restaurant with her excellent services. Overall everything is good

Convenient for purpose which was to visit trade show.

Hotel location can not be better, very nice area, subway station right next, three shopping malls right next door.

Hotel had amazing view in room of office towers and Tianhe Stadium. The buffet breakfast was amazing. However, it was difficult to find the hotel from the nearby subway station. The hotel is in the modern (Eastern) part of Guangzhou. Many of the tourist sites are in the older (western) side of Guangzhou, several subway stops away.

Don’t order the chinese food if the diches have meat, if you are a foreigner maybe you will get a bad surprise, we ordered a Sweet and Sour Pork Tenderloin and we got a pork meat full of fat, we asked to change it but the manager did not change it because he said for chinese people that dish is very tasty. Maybe he forgot that Foreign people also stays at the hotel.

Very nice hotel, I will come back again next time

The five stars hotel is Very clean, comfort, quiet, very convenient for shopping and transport. The staffs are friendly, check-in and check-out very fast.

Room condition was not as expected

This was a fantastic hotel. We were pleasantly surprised!

Great location, amazing facilities and front staff

The staff, right from the concierge and reception, were a delight to deal with even when i arrived late around 12.30 am. They were really helpful with changing my booking as I had cut my stay short due to change in flights. They were also very good at arraning a taxi back to the airport at checkout and the conceirge even wrote down the taxi registration for me in English just in case they taxi didn't follow the meter. The location of the hotel itself is fantastic and in the centre of Guangzhou city and the facilities seemed top quality. Would happily recommend this hotel to anyone planning to visit Guangzhou.

Nice hotel. Close to shopping

Very good breakfast buffet. Rooms were really nice.

Bad service

No service at all, no follow-up at all. No communication at all

Very comfortable and Superb Staff!

Very comfortable stay for Business purposes and Superbly active and helpful Staff!

Ecellent stay and the staff were very accommodating and polite. Location was very good. I upgraded to use the Lounge which was worth it as the hotel during the holiday weekend was very busy.

Nice hotel next to train station

Hotel is clean. Friendly staff. Only downside is the shower not working very well

Comfortable hotel

Great location next to shopping mall and the best part there is a Starbucks on the premises. Rooms are spacious and comfortable. Only downside I found that they have less and less western food, I guess they need to cater to their primary customer base.

Nice hotel nive ubication

Nice hotel , nices bar , nice pool , nive people , a lot shopping center

Very nice hotel, great staff

great hotel, in prime location. the staff is great and they go out of their way to help their guest. Definitely will come back.

Highly recommended

Hotel is convenient n cleanliness. Staff are always with pleasant smile n courtesy. Pool n sauna area are excellent decent to spend yr leisure time there

Nice hotel close to everything.....

I haven't checked in Mariott for a while and this stay gave us a big surprise. Staff were polite and professionally trained though sometimes a bit slow.... I was being upgrade to top floor and overviewing great sights. I stayed for only two nights this time, will sure consider to stay in this hotel again next time. All the best.

Nice hotel close to the shopping mall

Will come again next trip to Guangzhou and recomen to friends.

Good location

I like the location and the room is very clean. Staff at the front desk and in the club lounge are a bit causal and some wording are a bit unpredictable

A good Choice

Overall my experience was excellent, Excellent: Location, Rooms, Clean, Service. Some inconvenience because The lobby is on the 5th Floor and with Room service. The business Center and other facilities are very good.

Nice hotel close to everything

Very nice and clean. Nice staffs. Close to everything.

Exactly what you would expect from a Marriott

As usual, the hotel didn’t surprise us. The only thing I would like to see is a more robust Business Center that offers better services to handle complex language translations etc

Recommended!

Strategically located. Nice clean room and spacious.

Good Hotel, well located

Nice and big hotel, good intalations, nice people and good location