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04 Jun 2025
Wednesday
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05 Jun 2025
Thursday
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2 Adults - 0 Child
1 room

Guangzhou Marriott Hotel Tianhe
9.0

Wonderful

662 Guest reviews

9.0
Wonderful
662 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
location9.0/10
Neighborhood9.2/10
Value8.6/10
Amenities9.0/10

No 228 Tianhe Road Tianhe Dis, Guangzhou, China. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at Guangzhou Marriott Hotel Tianhe, you'll be centrally located in Guangzhou, a 4-minute walk from Grandview Mall and a 4-minute drive from Canton Tower. This luxury hotel is 3.6 mi (5.8 km) from Baiyun Mountain and 4.2 mi (6.7 km) from Yuexiu Park. Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Guangzhou? This hotel has 9634 square feet (895 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

You need to know
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Breakfast rates include breakfast for up to 2 adults. There is additional breakfast charge for children, collected at the property.
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Fee for in-room wireless internet: CNY 80 per day (rates may vary)
  • Fee for wireless internet in public areas: CNY 80 per day (rates may vary)
  • Airport shuttle fee: CNY 738 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

ATM/banking

Concierge services

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Garden

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Limo or town car service available

Spa treatment room(s)

Steam room

Sauna

Wedding services

Express check-in

Designated smoking areas

Airport transportation

WiFi (surcharge)

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 2

Conference space size (feet) - 9634

Conference space size (meters) - 895

Number of meeting rooms - 7

Number of indoor pools - 1

Number of hot tubs - 1

Designated smoking areas (fines apply)

Parking (limited spaces)

Free self parking

Computer station

Number of bars/lounges - 1

Shopping mall on site

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible van parking

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Hotel reviews

9.0
Wonderful662 Verified Reviews
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Cleanliness9.2/10
Service9.0/10
Comfort9.0/10
Condition8.8/10
location9.0/10
Neighborhood9.2/10
Value8.6/10
Amenities9.0/10
8/10
Excellent
Tat Men, 24 Feb 2025
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Very friendly staff

8/10
Excellent
Wendell, 23 Feb 2025
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Its location is central in Guangzhou. Easy to get to other area by taxi or metro. The room and bathroom are a bit dated. The shower is slippery when wet. Staff is friendly and helpful.

10/10
Exceptional
Edwin, 18 Feb 2025
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Convenient location

8/10
Excellent
Tat Men, 14 Feb 2025
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Good food staff friendly

8/10
Excellent
Chee Keong, 08 Jan 2025
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We stayed there for 6 nights. The room is spacious, comfortable beds, clean carpet, nice toiletries and room with a fantastic view. The staff at hotel reception was very helpful and allow us to check out later as our flight is 6pm. We will choose to stay here again if we return to Guangzhou in future.

10/10
Exceptional
Alvin, 04 Jan 2025
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Very nice location!

10/10
Exceptional
Michael, 07 Dec 2024
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This is my first choice for my stay in Guangzhou.

10/10
Exceptional
Michael, 11 Nov 2024
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my favorite hotel in the city

8/10
Excellent
Jaime, 29 Oct 2024
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Nice staff, convenient location and good service.

10/10
Exceptional
Hing Ming, 14 Oct 2024
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Location

10/10
Exceptional
Christina, 25 Aug 2024
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Great service. Staff are friendly

8/10
Excellent
Miriam, 08 Aug 2024
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Well-placed for exploring all that this remarkable city has to offer. We were here for a 3 day stopover enroute to London, and found it to be a very pleasant and convenient location. Breakfast was outstanding, and staff throughout our stay were attentive. Only difficulty we had was around trying to organise a tour - there did not appear to be any way to do this through the concierge, due to language. However this was no problem, as we had plenty to keep us occupied in Guangzhou during our stay.

10/10
Exceptional
Boon Hin, 07 Aug 2024
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Nil

8/10
Excellent
Fan, 19 Jul 2024
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The hotel front desk staff didn’t seem to understand what “turn down service” meant. After no turn-down service for two nights, I went to the front desk and asked about it. The front counter staff thought I just wanted it for one night; I clearly stated that I would like to have turn down service for every night. The girl seemed shocked. She had to consult a manager to make sure that my room was eligible to have turn down service (I thought it would be a standard service for them!) Then she came back to tell me that I would get it for the rest of my stays. I got it for that night, but not the following night. I complained to their Cantonese restaurant manager when I was having dinner there. The problem got fixed right away. The same lack of training problem also appeared when I was told that my credit card was not needed for incidentals. Then I could not get my laundry back on time because the housekeeping or laundry department couldn’t charge me. The restaurants were not able to bill my account linked to my room because they weren’t able to charge me. More training is definitely needed for the front counter to keep the same excellent services that their Cantonese restaurant staff provided.

10/10
Exceptional
Allen, 19 Jul 2024
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Its at the center of 4 shopping sections. The elevator is the only problem ive encountered you would have to pass thru 2 sets to head up to your room

10/10
Exceptional
Verified traveler, 12 Jun 2024
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Amazing. Great location! Will revisit

8/10
Excellent
JAIME, 03 Jun 2024
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Great hotel for business or leisure

10/10
Exceptional
Bill, 09 May 2024
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It was great, good location, so many malls and restaurants nearby, you can always find something to do. Staff was very friendly.

8/10
Excellent
Quiana, 09 May 2024
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Perfect hotel great location

10/10
Exceptional
Nir, 05 Apr 2024
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excelente hotel para viajeros de negocios.

10/10
Exceptional
Mark, 02 Apr 2024
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Handy to 3 of the main shopping malls. Plenty of food options.

10/10
Exceptional
papa, 31 Mar 2024
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Pops

The employees were excellent especially Cathy Zou thanks for making my stay memorable.

10/10
Exceptional
See, 25 Mar 2024
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Location

10/10
Exceptional
Manjesh, 08 Jan 2024
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Excellent

10/10
Exceptional
Manjesh, 08 Jan 2024
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Excellent

10/10
Exceptional
Verified traveler, 01 Jan 2024
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Great experience. Staff are very friendly and accommodated our needs very quickly. Definitely will stay in this hotel if we visit Guangzhou next time.

10/10
Exceptional
WEEKIEN, 27 Nov 2023
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Good

10/10
Exceptional
Christopher, 20 Nov 2023
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Courteous and professional staff, beautiful rooms and great food.

10/10
Exceptional
wallisson, 11 Nov 2023
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very Good

10/10
Exceptional
Asem, 20 Oct 2023
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Excellent hotel

10/10
Exceptional
Waqas, 19 Oct 2023
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Perfect

8/10
Excellent
Julia, 03 Oct 2023
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No usb inside the room. Traffic is terrible around the area, need to take subway.

4/10
Poor
Simon, 31 May 2023
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The services are very poor and mismanaged. There is no communication internally that I almost trapped in the lift. There are often no staffs in the restaurant at 5th floor betwwen 6:30 thru 7:00. As a result, often time there is no service during the firsst half an hour of breakfast.

10/10
Exceptional
enrique, 28 May 2023
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All great plus a very comfortable room

10/10
Exceptional
Simon, 26 May 2023
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Great place for traveller to be resident at this five star hotel with exceptional services and shopping around the hotel and tons of place to eat.

10/10
Exceptional
JA, 25 May 2023
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Front desk people were great. Food was very good at the buffet. Hotel is very nice. Mixed sauna very convenient

6/10
Fair
Jacobo, 23 May 2023
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Good option for family vacation. Not good option for business traveler. Wifi service was slow and faulty. Package delivery system was innefective. Personnel english was weak. Weaker than at other hotels I have stayed in China.

10/10
Exceptional
xh, 22 Apr 2023
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Nice place, well worth the money.

8/10
Excellent
David, 25 Mar 2023
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Lots of improvement

First time staying here but have spent hundreds of nights in Guangzhou hotels. But I wasn't that impressed. There are a number of problems I noticed 1. To go to your room you need to use 2 lifts. One from the lobby to the 5th floor and then another one to your floor. 2. Hotel is feeling tired. Definitely needs a freshen up. 3. Probably the biggest problem is staff. They are next to useless. Getting a taxi is made more difficult with them. They can't speak any English and don't help with where you are going. Even when it's written in chinese.I've never found this in any other Guangzhou hotel in the past. In general it feels like their first day. 3. If you receive a parcel, no one will tell you it's there. No slip in your room. No call. Nothing. This isn't normal in China. 4. Breakfast is pretty average. Same bland food as even the cheap hotels. On the positive the location is great. Close to heaps of good restaurants and shops.

10/10
Exceptional
JAMES, 13 Sep 2022
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great breakfast

10/10
Exceptional
Kai Kin, 20 Oct 2020
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Guangzhou Marriott 2 nites

Buffet breakfast was good, checked in was quick, staffs were nice.

8/10
Excellent
Verified traveler, 26 Sep 2020
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free upgrade fom hotel with stunning view. room condition is neat and cozy. hotel is surrounded by malls . 5-8min walk to metro.

8/10
Excellent
Verified traveler, 13 Jan 2020
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Good location, great service.

Check-in was a breeze. Hotel staff are very helpful and our request for extra towels came really fast.

8/10
Excellent
Alejandra M, 30 Dec 2019
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no accesible

I reserved an accesible room and when we arrived 4pm the room wasn't ready because the former client had a late checkout , the bathroom shower wasn't accesible at all, no shower seat or bathtub, the handles on the toilet too low my son couldn't use them and stand in front of the toilet seat no hand rail on the bathroom sink at the breakfast buffet they have stairs to access the food area and no ramp the personnel were kind but this hotel isn't accesible

8/10
Excellent
Kim Boon Jeffrey, 29 Dec 2019
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Guangzhou Pearl River charm at Marriott

5-star hotel in the heart of Guangzhou with excellent Cantonese restaurant and easy accessibility to key attractions including the Guangzhou Tower and Pearl River Cruise.

10/10
Exceptional
Verified traveler, 26 Dec 2019
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The location is great! Just next to the shopping mall & MTR.

10/10
Exceptional
Verified traveler, 20 Dec 2019
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nice hotel, stayed here for several times. will come back again! Food in Chinese Restaurant is great, worth a try.

8/10
Excellent
Elaine, 09 Dec 2019
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Location excellent. Little bit noisy. Traffic jam was always happened in the street of main door.

8/10
Excellent
zhao, 02 Dec 2019
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I was at the 22 FL the view is great services is ok...Clean and comfortable and convince

10/10
Exceptional
Verified traveler, 30 Nov 2019
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Good property that has true double beds, adequately sleeping 4 people, in the middle of it all, easy access to transit and taxi. Staff are helpful, rooms are quiet and clean. Would recommend.

10/10
Exceptional
Verified traveler, 26 Nov 2019
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Excellent

10/10
Exceptional
Mickey, 10 Nov 2019
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Easy access to the mall and food. Great views of the city. No cigarette smell in the room, which is great because I have severe allergies. Comfortable bed.

10/10
Exceptional
Leanne, 03 Nov 2019
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Clean rooms and friendly staff. Close to restaurants and mall

10/10
Exceptional
Andy, 30 Oct 2019
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Recommended

Excellent location, services n people. Well done

6/10
Fair
Verified traveler, 28 Oct 2019
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not so well for the price. not luxury. Only a okay hotel. 4 star

10/10
Exceptional
Verified traveler, 27 Oct 2019
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Perfect location

Right in the center of the city, great shopping and restaurants in walkable distance.

10/10
Exceptional
Verified traveler, 23 Oct 2019
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Excellent location, on foot to various shopping malls and restaurants!

10/10
Exceptional
Verified traveler, 22 Oct 2019
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Property was excellent. Close to shopping malls and restaurants. Staff was very friendly

10/10
Exceptional
Ching, 16 Oct 2019
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A short stay in Guangzhou

It was a pleasant stay, great location, convenient to shops and supermarket, clean room, very good!

8/10
Excellent
David, 13 Oct 2019
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Nice location Easy access Next to the mall Many nice food

10/10
Exceptional
Verified traveler, 15 Sep 2019
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The location is perfect for our trip, being next door to multiple shopping malls like the Grandview Mall, Parc Central and Tianhe center. Each of these malls has its own distinct flavours, with huge selection of eating and shopping opportunities. Transportation by subway and taxi is also super convenient. The room size is generous. Staff are all very nice and helpful. Very good experience for our family vacation.

10/10
Exceptional
Verified traveler, 21 Aug 2019
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We enjoyed our stay at The Marriott Guangzhou and would recommend it to all travelers.

10/10
Exceptional
Verified traveler, 31 Jul 2019
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PERFECT in every regard as a hotel. The staff was most couteous and.helpful. The entire hotel is clean, ordered and elegant. Most of all, it maintains a quiet nd comfortable environment for its guests.

10/10
Exceptional
MD ABDUS, 19 Jun 2019
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Excellent

Excellent

10/10
Exceptional
Karim husin, 08 Jun 2019
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Very good

10/10
Exceptional
Verified traveler, 14 May 2019
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Perfect Stay

big room, clean, comfort, open view, good location, reasonable price

10/10
Exceptional
Verified traveler, 30 Apr 2019
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Highly rated

Love this hotel. Everything is highly rated - location, cleanliness, great toiletries, spacious room, great bed. Much exceeded my expectation!

8/10
Excellent
Verified traveler, 27 Apr 2019
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Excellent location! Staff were very helpful. Overall was very happy with our stay!

10/10
Exceptional
Verified traveler, 21 Apr 2019
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quiet area , the room is very clean. The staff are very helpful & friendly.

8/10
Excellent
Clara, 07 Apr 2019
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Ok convenient

10/10
Exceptional
Diep, 16 Mar 2019
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The room is small compared to other hotel in the area. The reception area is a lot smaller

10/10
Exceptional
Michael, 02 Mar 2019
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Guangzhou Marriott

Very friendly staff, lounge not the best

10/10
Exceptional
Verified traveler, 06 Jan 2019
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Clean and friendly people great location at the center of TIANHE

8/10
Excellent
Verified traveler, 26 Dec 2018
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A Wong

Great location & good service at check in / out counter as well as concierge. Staff at conciege David Lu & Evan Huang are very friendly & helpful. However staff at cafe is just so so probably due to short of resources. Overall we had a pleasant experience for 2 nights stay.

10/10
Exceptional
Joseph, 01 Dec 2018
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GOOD TO STAY FOR BOTH BUSINESS AND LEISURE!

Receptionist check in procedures are very quick. Good smiles and polite. Room is clean and comfort. Man Ho Chinese Restaurant food is excellent. Service is super. I have to give credit to Joanna at Man Ho Restaurant with her excellent services. Overall everything is good

10/10
Exceptional
Maureen, 01 Nov 2018
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Convenient for purpose which was to visit trade show.

10/10
Exceptional
Alvaro, 23 Oct 2018
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Hotel location can not be better, very nice area, subway station right next, three shopping malls right next door.

8/10
Excellent
Gary, 07 Oct 2018
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Hotel had amazing view in room of office towers and Tianhe Stadium. The buffet breakfast was amazing. However, it was difficult to find the hotel from the nearby subway station. The hotel is in the modern (Eastern) part of Guangzhou. Many of the tourist sites are in the older (western) side of Guangzhou, several subway stops away.

8/10
Excellent
ANDRES DAVID, 04 Sep 2018
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Don’t order the chinese food if the diches have meat, if you are a foreigner maybe you will get a bad surprise, we ordered a Sweet and Sour Pork Tenderloin and we got a pork meat full of fat, we asked to change it but the manager did not change it because he said for chinese people that dish is very tasty. Maybe he forgot that Foreign people also stays at the hotel.

10/10
Exceptional
suzhen, 02 Sep 2018
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Very nice hotel, I will come back again next time

The five stars hotel is Very clean, comfort, quiet, very convenient for shopping and transport. The staffs are friendly, check-in and check-out very fast.

8/10
Excellent
Hamad, 03 Aug 2018
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Room condition was not as expected

10/10
Exceptional
Verified traveler, 31 Jul 2018
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This was a fantastic hotel. We were pleasantly surprised!

10/10
Exceptional
Ash, 17 Jul 2018
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Great location, amazing facilities and front staff

The staff, right from the concierge and reception, were a delight to deal with even when i arrived late around 12.30 am. They were really helpful with changing my booking as I had cut my stay short due to change in flights. They were also very good at arraning a taxi back to the airport at checkout and the conceirge even wrote down the taxi registration for me in English just in case they taxi didn't follow the meter. The location of the hotel itself is fantastic and in the centre of Guangzhou city and the facilities seemed top quality. Would happily recommend this hotel to anyone planning to visit Guangzhou.

8/10
Excellent
Verified traveler, 30 Jun 2018
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Nice hotel. Close to shopping

Very good breakfast buffet. Rooms were really nice.

2/10
Poor
Verified traveler, 29 Jun 2018
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Bad service

No service at all, no follow-up at all. No communication at all

10/10
Exceptional
Ridhimaa Gupta, 10 May 2018
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Very comfortable and Superb Staff!

Very comfortable stay for Business purposes and Superbly active and helpful Staff!

10/10
Exceptional
Andrew, 01 May 2018
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Ecellent stay and the staff were very accommodating and polite. Location was very good. I upgraded to use the Lounge which was worth it as the hotel during the holiday weekend was very busy.

8/10
Excellent
Verified traveler, 21 Apr 2018
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Nice hotel next to train station

Hotel is clean. Friendly staff. Only downside is the shower not working very well

10/10
Exceptional
Verified traveler, 12 Apr 2018
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Comfortable hotel

Great location next to shopping mall and the best part there is a Starbucks on the premises. Rooms are spacious and comfortable. Only downside I found that they have less and less western food, I guess they need to cater to their primary customer base.

10/10
Exceptional
edson, 06 Mar 2018
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Nice hotel nive ubication

Nice hotel , nices bar , nice pool , nive people , a lot shopping center

10/10
Exceptional
mvb, 06 Feb 2018
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Very nice hotel, great staff

great hotel, in prime location. the staff is great and they go out of their way to help their guest. Definitely will come back.

10/10
Exceptional
Pui shan susanna, 02 Jan 2018
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Highly recommended

Hotel is convenient n cleanliness. Staff are always with pleasant smile n courtesy. Pool n sauna area are excellent decent to spend yr leisure time there

10/10
Exceptional
Polly, 29 Dec 2017
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Nice hotel close to everything.....

I haven't checked in Mariott for a while and this stay gave us a big surprise. Staff were polite and professionally trained though sometimes a bit slow.... I was being upgrade to top floor and overviewing great sights. I stayed for only two nights this time, will sure consider to stay in this hotel again next time. All the best.

10/10
Exceptional
Jerry , 26 Dec 2017
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Nice hotel close to the shopping mall

Will come again next trip to Guangzhou and recomen to friends.

10/10
Exceptional
Florence, 03 Dec 2017
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Good location

I like the location and the room is very clean. Staff at the front desk and in the club lounge are a bit causal and some wording are a bit unpredictable

8/10
Excellent
Verified traveler, 26 Oct 2017
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A good Choice

Overall my experience was excellent, Excellent: Location, Rooms, Clean, Service. Some inconvenience because The lobby is on the 5th Floor and with Room service. The business Center and other facilities are very good.

10/10
Exceptional
s, 06 Oct 2017
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Nice hotel close to everything

Very nice and clean. Nice staffs. Close to everything.

10/10
Exceptional
Larry, 01 Oct 2017
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Exactly what you would expect from a Marriott

As usual, the hotel didn’t surprise us. The only thing I would like to see is a more robust Business Center that offers better services to handle complex language translations etc

8/10
Excellent
Yin Yin, 20 Sep 2017
hotel-logo-v2.pngTraveller

Recommended!

Strategically located. Nice clean room and spacious.

10/10
Exceptional
Verified traveler, 12 Sep 2017
expedia-logo-v2.pngTraveller

Good Hotel, well located

Nice and big hotel, good intalations, nice people and good location

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