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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

A stay at Grayton Hotel Dubai places you in the heart of Dubai, within a 5-minute drive of Dubai Creek and BurJuman Mall. This spa hotel is 1.3 mi (2.2 km) from Dubai Museum and 2.8 mi (4.5 km) from Dubai International Convention and Exhibition Centre. Make yourself at home in one of the 96 air-conditioned rooms featuring fireplaces and LED televisions. Your Select Comfort bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 861 square feet (80 square meters) of space consisting of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

Noise-free rooms not guaranteed

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per accommodation, per night
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know
  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 12 children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Minimal age
18
Optional fees
  • Fee for English breakfast: approximately AED 55 for adults and AED 35 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Arabic

Russian

Afrikaans

Filipino

English

French

Urdu

Turkish

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Hair salon

Concierge services

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Health club

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Full-service spa

Spa treatment room(s)

Steam room

Designated smoking areas

Pool umbrellas

Number of restaurants - 2

24-hour business center

Conference space size (feet) - 861

Conference space size (meters) - 80

Number of meeting rooms - 2

Number of outdoor pools - 1

Conference center

Snack bar/deli

Free self parking

Free valet parking

Computer station

Number of bars/lounges - 2

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Free beach shuttle

Pool sun loungers

Lockers available

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchairs available on site

Lifeguard on site

Well-lit path to entrance

Hotel reviews

9.0
Wonderful273 Verified Reviews
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Cleanliness9.4/10
Service9.2/10
Comfort9.4/10
Condition9.2/10
Neighborhood6.0/10
10/10
Exceptional
Vivienne, 14 Oct 2024
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Deira Dubai

Stayed at Grayton for 4 -5 days, Situated in Deira, very busy area shopping and business. Great area for exposing the Gold, Perfune and Spice Souk. Much cheaper to live than around JBR and the Palm if you want to spend more time in Dubai and discover other areas. Lovely hotel, good gym and Pool area. Spa is good also for massage. Food is good. Staff and service good also.

10/10
Exceptional
Mustafa, 18 Aug 2024
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Lovely Hotel

Nice, specious and clean room.

8/10
Excellent
Daniel, 22 Jun 2024
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Excellent imperfect hotel

Overall an excellent hotel. It have the impression of being an epic place when it opened but had taken its eye off the ball slightly with various bits and pieces no longer working as they should, but nothing major and had other things going for it such as location, room size and design. Bar on ground floor was friendly and underused. Breakfasts there was buffet and good quality and selection for all tastes east and west

8/10
Excellent
Samon, 07 Jun 2024
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Had a little trouble at first with the air conditioning, not getting cold, but once the room was changed, everything was OK. Received some hard and chewy fish and chips from the restaurant which they refused to credit. Other than that, it was a good stay.

8/10
Excellent
Jesse, 03 Jun 2024
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Good for a quick 1-2 days Dubai visit, not for longer stay

8/10
Excellent
Jhett, 13 May 2024
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Needs to Pay Attention to Housekeeping

First day was terrible. AC and cleanliness issues in my room but the management resolved them within 24 hours. The hotel needs to change the tettered towels and sheets.

10/10
Exceptional
Jon, 24 Apr 2024
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Excellent staff and great rooms for a very reasonable price. Great breakfast.

10/10
Exceptional
Abiola, 19 Apr 2024
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Great!

10/10
Exceptional
Mayowa, 16 Apr 2024
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Beautiful hotel and Amazing Staff

6/10
Fair
Donna, 15 Mar 2024
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The internet was terrible. The hotel itself isn’t bad.

10/10
Exceptional
Venkateswarlu, 13 Feb 2024
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We enjoyed staying at this Hotel. Good food and nice service. Good spread of B/F. Overall I recommend travellers for this hotel.

10/10
Exceptional
antoine, 31 Jan 2024
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Nice place. This is the 2nd time that I check in.

10/10
Exceptional
Abdul Aziz, 20 Jan 2024
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Everything

8/10
Excellent
Verified traveler, 02 Jan 2024
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Great hotel! I'd stay again...

Great location. Attentive staff. Good rooms. No view from the hotel/rooms.

10/10
Exceptional
Paul, 25 Dec 2023
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Good Value, very clean

Great Hotel for a decent budget . Located relatively close to burj khalifa and the dubai mall. Breakfast ist good .

10/10
Exceptional
Verified traveler, 23 Dec 2023
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Great hotel!

Great 4 star hotel that’s very neat and clean. Close to many restaurants and mall.

10/10
Exceptional
Sorayya, 02 Dec 2023
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Is nice n clean n big room closed to everything

10/10
Exceptional
Salman, 11 Nov 2023
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I stayed at the hotel recently for the first time and had a fantastic experience. The hotel itself is beautiful, with modern and stylish rooms and amenities. But what really made my stay special was the excellent customer service. From the moment I arrived, I was greeted by friendly and helpful staff members. They went out of their way to make me feel welcome and comfortable. Special thanks to the front office staff "Soukaina" who was very supportive & 5 star service hero indeed. She does her best to please the guest! Overall, I had a wonderful stay at Grayton. The hotel itself is great, but the customer service is what really sets it apart. I would highly recommend this hotel to anyone looking for a relaxing stay in Dubai.

10/10
Exceptional
Rodney, 07 Nov 2023
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My wife and I had a great experience staying here. Front desk and staff was always very helpful. Really clean and nice room. Decent amount of stores and restaurants within walking distance including a mall.

10/10
Exceptional
TAMIQ, 06 Nov 2023
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Very helpful staff and nice 20 minutes walk to mena bazaar

10/10
Exceptional
Murad, 03 Nov 2023
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Clean rooms. Nice atmosphere. I will stay again. Good for the family.

10/10
Exceptional
Patrick, 27 Oct 2023
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Good price / comfort ratio.

10/10
Exceptional
Maxine, 26 Sep 2023
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I love everything! It was great l! Only positives no negatives! 👍👍

6/10
Fair
Ibrahim, 25 Sep 2023
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Overall it was a decent stay. Only biggest issue was cleanliness there was dust behind the headboard, dust under side tables and general daily house keeping didnt take any dirty dishes from the room. Definately needs better cleaning. Triggered allergies off.

2/10
Poor
JAHIRUL HOQUE, 13 Sep 2023
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WORST BUSINESS HOTEL EXPERIENCE

The first day at the Hotel was good but during the stay someone - my doubt would be the housekeeping may have damaged the cover of the WC and when I saw the same I immediately informed the same to the Hotel and they started blaming me for the damage. Initially they started asking for a huge sum which got negotiated and I paid the same under dispute. Now comes the tricky part when we were having this argument, there was a certain gentleman who claimed to be a manager to whom I was explaining and without hearing me he would just keep on interrupting. The discussion went out of hand he started threatening us of consequences and kept on showing us a camera and then he called some security guy who dint care much about what was happening. When I told them I am not interested to have the discussion and we would want to know your names - he REFUSED to give his name or his email id also when I asked details of the general that also he said I will not give you. FRANKLY I DONT CARE HOW WELL YOUR HOTEL IS DOING BUT IF YOU DONT HAVE THE RIGHT GUYS TO HANDLE SUCH ISSUES THEN ITS JUST A HOUSE OF CARDS JUST WAITING TO FALL - IF THE RELEVANT PERSON IS READING - ITS FOR YOU TO AMEND - AS FAR AS I AM CONCERNED I WAS GOING TO RECOMMEND TO ALL MY FRIENDS IN BANGLADESH - BUT I WOULD NOT RECOMMEND DUE TO THE ATTITUDE OF THE STAFF!!

10/10
Exceptional
Gurpreet, 26 Aug 2023
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Staff so professional

10/10
Exceptional
Aaron, 22 Aug 2023
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Great location, close to everything: subway, restaurant, mall, etc.The staff is very professional, a special kudos to Sukahina for the warm welcome.

8/10
Excellent
Anuradha, 04 Aug 2023
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The hotel was safe and clean and the staff were cordial and helpful. We enjoyed our stay.

10/10
Exceptional
Payendah, 24 Jul 2023
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My stay at the Grayton Hotel in Dubai was an absolute delight! The luxurious accommodations, attentive service, and stunning views made it a memorable experience. The central location allowed for easy exploration of the city's attractions. I highly recommend this hotel for an unforgettable stay in Dubai. 5/5 stars!

8/10
Excellent
Verified traveler, 21 Jul 2023
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It is a very good property and off season prices were good . Only complain is that service is slow and in season it gets pricy . The restruant is expensive though food is tasty .

2/10
Poor
Arslan, 05 Jul 2023
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I would never recommend this property to anyone, the amount of charges does not equal to the lack of service they offer. The staff is unhelpful, you can be dying of thirst or sick and they are more concerned with their money and policies.

10/10
Exceptional
Pierre, 09 Jun 2023
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Beautiful room and helpful staff.

8/10
Excellent
Hanan, 08 Jun 2023
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Did not like the non availability of washers and dryers in the property.

10/10
Exceptional
Micheal, 28 May 2023
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Will definitely stay here again.

10/10
Exceptional
Aaron, 26 May 2023
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The room was nice, members of staff were very kind. Kudos to lady manager.

10/10
Exceptional
Doreen, 17 May 2023
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Had a great stay. Staff was extremely kind and serviceable. Clean rooms and environment. Remember to try out their lounge and restaurant. Shout out to Ethisham. Great service, Man. Not forgetting the concierge staff. Thank you.

2/10
Poor
Rajan, 05 May 2023
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They don’t serve food in room service after 12. No drinking water even at reception lobby. You don’t get water even at request in lobby.

10/10
Exceptional
Candace, 27 Apr 2023
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Very nice stay!

10/10
Exceptional
Chika, 25 Apr 2023
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The room was so beautiful and clean , they staff friendly and helpful. The environment was so calm

10/10
Exceptional
Patsy, 23 Apr 2023
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This is a great place to stay

10/10
Exceptional
Rosalina, 22 Apr 2023
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Cleanliness and friendly stuff.

10/10
Exceptional
Nicol, 21 Apr 2023
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Very clean hotel, comfortable bed, huge modern rooms. Kind staff..

10/10
Exceptional
Ammar, 18 Apr 2023
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It's a nice hotel for a good price in a great location.

10/10
Exceptional
Ajay, 17 Apr 2023
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Excellent hotel with great staff and amenities. Thank you to Wasim Husain (front desk) always greets with a smile and always willing to help!

10/10
Exceptional
kevin, 16 Apr 2023
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Great Hotel and about 15min walk to the Metro with many restaurants, KFC,Pizza Hut nearby and a shopping Mall. I was given a free upgrade on room which was excellent.

10/10
Exceptional
Elizabeth, 28 Mar 2023
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Great staff

8/10
Excellent
Lewis, 26 Mar 2023
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I love the Grayton

I love the Grayton

10/10
Exceptional
Monika Agata, 18 Mar 2023
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It was an easy check in and checkout. Always had parking available. Room cleaned daily.

10/10
Exceptional
Ansuya K, 15 Mar 2023
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Good location, clean, staff very nice, good breakfast, nice room Would recommend and stay again

8/10
Excellent
Tim, 14 Mar 2023
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Five Day Stay 02 - 07 March 2023

The hotel dates from 2019, so everything is modern and electronically up to date. The beds are comfortable and the rooms very pleasing. I especially appreciated the shower, which had excellent pressure and hot water through a rainfall showerhead. The bath was large enough and also comfortable. Housekeeping were especially efficient and very helpful. The wait staff and chefs in the breakfast venue were also cheerful and always customer focused. The breakfast was par for the course in this type of four star establishment, with nothing particularly memorable. Ms Soukaina Ennhari, the Front Office Manager, was especially helpful and efficient. I found all staff to be well trained and client focused, they were a pleasure to deal with. The hotel is excellent overall, staff and property alike. The only drawback for me was the location, as it was inside a residential area of multi-storey apartment buildings, such as multiple Golden Sands complexes, and a 15 mins walk from Burjaman Mall, which would be a challenge in the warmer weather. Thank you to all staff, however, for their dedication and professionalism. Blazon corporation may be proud!

10/10
Exceptional
Tyrone, 04 Mar 2023
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👍

10/10
Exceptional
Raymond, 18 Feb 2023
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Check-in很快不用等整體來說很乾淨裝修雅致,樓底很高沒有壓迫感,附近也有shopping Mall

10/10
Exceptional
antoine, 03 Feb 2023
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They took good care of me. Nice place.

8/10
Excellent
Andre, 02 Feb 2023
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The Roos were vey comfortable and clean. Had to ask for face cloths. They only have towels each day.

10/10
Exceptional
Babatunde, 26 Jan 2023
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It was okay.

10/10
Exceptional
Irfy, 10 Jan 2023
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Overall my experience was excellent and happy that I selected this hotel among others. I would highly recommend others to try this hotel as well.

10/10
Exceptional
Mohammed, 01 Dec 2022
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Clean, spacious, and comfortable

10/10
Exceptional
Christopher, 21 Nov 2022
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We arrived at The Grayton hotel on the Saturday 12th November 2022. We were impressed by the decor as we walked into the hotel lobby. The staff in the reception area were polite and informative. We were told that the hotel had been able to offer us a free room upgrade which was a very pleasant surprise. The room we were upgraded to was very spacious and clean, there was a bath in the bathroom, in addition to a shower. There was a lot of storage space, including drawers and a wardrobe. Air conditioning was good. In our room there was a separate seating area. In the bedroom, the bed was large and very comfortabe. A kettle was provided as well as sachets of tea and coffee, cups and saucers. Bottled water was replenished daily. The housekeeping was good. The breakfast consisted of a buffet and there was a good selection of hot and cold food available when we arrived each morning. We enjoyed our breakfasts, each morning. The pool area was clean and the water temperature was warm. Towels and sunbeds were available whenever we visited the rooftop pool. The Grayton hotel also has a gym and a spa, although we didn't use these facilities during our stay. There is a metro neaby called Burjuman There was a nice ambience about this hotel, we felt we had made the right choice in staying at the Grayton Hotel and will come back if we return to Dubai, which is probably likely based on our experience.

8/10
Excellent
Alexandre, 14 Nov 2022
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Great Hotel

Very nice hotel! The Indian restaurant was very good ! Room clean and very comfy . Staff are very nice and helpful !

10/10
Exceptional
Adleurette, 17 Oct 2022
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Amazing Stay

Highly recommended hotel. Exceeded my expectations. 5 start indeed. Not too far from The Frame and airport is about 15 mins drive away while downtown is 20 mins. Ehtisham, our bartender, made the best drinks and was very funny and warm. Make sure you ask for him at the bar.

10/10
Exceptional
Mitchell, 07 Oct 2022
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I got in late at night. Staff were welcoming. I received a nice room upgrade and was able to get a fast, tasty burger from room service after midnight. The hot rainfall shower and comfy bed were a great addition to a recovery after flying for 18 hours. I will stay here again. You should too!

10/10
Exceptional
Andri, 01 Oct 2022
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Keep it up!

8/10
Excellent
Sumiko, 09 Sep 2022
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The staff were very friendly and the property was clean.

10/10
Exceptional
Verified traveler, 21 Jul 2022
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Amazing

6/10
Fair
Abigail Denise, 21 Jun 2022
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The hotel is nice but in the worse area of Dubai, Its all expats live.

10/10
Exceptional
OLUDARE BOON, 04 Jun 2022
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Clean safe and peaceful environment and location.

2/10
Poor
Phemmy, 30 May 2022
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Property condition was fine but the staff and customer service experience was the worst I’ve ever experienced. Staff are rude and very hostile towards guest. I know one thing that I will never return to this hotel and neither will I ever recommend it to any one. They will ruin your travel experience. Ours was ruined by their ill treatment and lack of right customer service approach. Don’t waste your money logging in this hotel pls. Be warned!!!!

10/10
Exceptional
Said, 23 May 2022
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The overall stay was awesome

The hotel is great Very nice, clean, nice rooms They could enhance the breakfast to be really great choice.

8/10
Excellent
Rajika, 20 May 2022
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More flexibility in accommodating check in would add to overall impression.

8/10
Excellent
Rajika, 20 May 2022
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Staff were very friendly and helpful.

10/10
Exceptional
Abdul, 18 May 2022
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Rooms are very well equipped. The isolation in the room is perfect. I like it a lot..

10/10
Exceptional
Abdirahman, 18 May 2022
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Thank you

Hotel is very clean. And good workers specialy the reception girl Sukaina she made our check-in very easy.

10/10
Exceptional
Farhan, 14 May 2022
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Great place to stay and great service we really enjoyed our time here, highly recommend it!

10/10
Exceptional
mimie, 04 May 2022
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Very details oriented customer service. Always very responsive to any request. Room service fabulous and restaurant on site top notch 👌

10/10
Exceptional
Shiraz, 29 Apr 2022
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Worth the price

10/10
Exceptional
Michael, 19 Apr 2022
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I was very very happy with my room.

10/10
Exceptional
Terrence, 11 Apr 2022
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The staff were very helpful and respectful The price was also good and the area was convenient

10/10
Exceptional
Teresita Sarenas, 04 Apr 2022
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Staffs very friendly and helpful

8/10
Excellent
Oscar, 03 Apr 2022
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Amazing and appreciated all the places

10/10
Exceptional
Marc, 30 Mar 2022
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This hotel was great for a quiet break. The metro was about 10 mins walk away. Burjamin Shopping Centre was a fantastic surprise not far from the hotel. Staff very friendly and helpful Pool area was also quiet and good for a cool dip when it was very hot. You must choose this hotel

10/10
Exceptional
kikwi, 18 Mar 2022
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Great services. Staff were very kind and respectful.

10/10
Exceptional
Jesus A, 18 Mar 2022
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My stay at the Grayton hotel was amazing. The staff was always very friendly and helpful. The hotel is very clean. I would definitely stay at this hotel again.

10/10
Exceptional
Dexter, 10 Mar 2022
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Very clean facilities. The staff was always eager and helpful. Breakfast is really good at that hotel. The Metro station is about a fifteen minute walk away.

10/10
Exceptional
Anna, 21 Feb 2022
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Lovely hotel, good location and not far from Metro. Helpful staff. Sadly there was not an option to keep towels for more than one day, it would be environmentally friendly if towels were not changed every day.

6/10
Fair
Pierre, 21 Feb 2022
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they have an excellent Indian restaurant Bhukara, the food was very tasty. the room I got was average with 2 beds, the furniture is a bit old. I did not get any VIP access or room upgrade.

10/10
Exceptional
Michael, 18 Feb 2022
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Service was excellent

2/10
Poor
MUHAMMAD ALI, 01 Feb 2022
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Staff is pathetic. Hotel is new but remaining customer services are worse.

10/10
Exceptional
Kunal, 29 Jan 2022
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Cheap and best hotel in Bur Dubai. Beautiful rooms and excellent service. Definitely recommend the hotel.

10/10
Exceptional
Donna, 06 Jan 2022
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The Grayton Hotel is AMAZING!!! Friendly staff who are willing to assist in anyway they can. Buffet breakfast was great each morning. Room and common areas were clean and comfortable. Bartender Sachin (spelling may be off) was wonderful. He was so friendly and knowledgeable! Drinks were great!!! Hotel deserves greater than 4 stars. Great location, close to shopping, restaurants, and the metro. I will stay here again when in Dubai. ⭐️⭐️⭐️⭐️⭐️

10/10
Exceptional
Wejdan, 03 Jan 2022
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I stayed at Grayton Hotel for more than two weeks and I really enjoyed my stay. The stuff are very friendly and welcoming. The hotel has a peaceful energy and everyone was always helpful and cheerful. I recommend Grayton Hotel to anyone visiting Dubai and I am definitely coming back💕

2/10
Poor
Muhammad, 29 Dec 2021
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Parking is very tight and hazardous for foreigners. Customer service sucks, liar and yelling lady working as a Manager with no respect or regard for foreigners. She kicks guests before time to make room available for next guests

10/10
Exceptional
Julio, 29 Dec 2021
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Excellent

10/10
Exceptional
Senthil, 26 Dec 2021
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Good brand new hotel.

10/10
Exceptional
Kholid, 15 Dec 2021
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Wild

8/10
Excellent
Marvin, 13 Dec 2021
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Great staff

8/10
Excellent
Abdulrahman, 11 Dec 2021
hotel-logo-v2.pngTraveller

I'd come again

Not the perfect spot in city but acceptable, amazing rooms, great care from stuff, but very poor spa I guess it's need to be changed totally.

10/10
Exceptional
Rajsatinder, 11 Dec 2021
expedia-logo-v2.pngTraveller

Staff are very helpful,Rooms are so clean quiet , kids love to play in pool , Excellent property for stay

10/10
Exceptional
owolabi, 29 Nov 2021
expedia-logo-v2.pngTraveller

Really enjoyed my stay at the Grayton staff where really friendly and helpful

10/10
Exceptional
Miguel Arturo, 14 Nov 2021
expedia-logo-v2.pngTraveller

I really liked the room, it was very beautiful and spacious

8/10
Excellent
Verified traveler, 13 Nov 2021
hotel-logo-v2.pngTraveller

A fine option in Dubai

Pros: - 15 minutes from the airport - spacious and well-appointed room - plenty of charging outlets for numerous plug types/USB - bed was comfortable Room for improvement - they will not automatically honor the Hotels.com VIP privileges that are advertised with the property

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