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A stay at Grayton Hotel Dubai places you in the heart of Dubai, within a 5-minute drive of Dubai Creek and BurJuman Mall. This spa hotel is 1.3 mi (2.2 km) from Dubai Museum and 2.8 mi (4.5 km) from Dubai International Convention and Exhibition Centre. Make yourself at home in one of the 96 air-conditioned rooms featuring fireplaces and LED televisions. Your Select Comfort bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and desks. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 861 square feet (80 square meters) of space consisting of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
Arabic
Russian
Afrikaans
Filipino
English
French
Urdu
Turkish
Spanish
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Elevator
Hair salon
Concierge services
Airport transportation (surcharge)
Conference space
Breakfast available (surcharge)
Laundry facilities
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Spa treatment room(s)
Steam room
Designated smoking areas
Pool umbrellas
Number of restaurants - 2
24-hour business center
Conference space size (feet) - 861
Conference space size (meters) - 80
Number of meeting rooms - 2
Number of outdoor pools - 1
Conference center
Snack bar/deli
Free self parking
Free valet parking
Computer station
Number of bars/lounges - 2
Number of poolside bars - 1
Number of coffee shops/cafes - 1
Free beach shuttle
Pool sun loungers
Lockers available
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Wheelchairs available on site
Lifeguard on site
Well-lit path to entrance
Lovely Hotel
Nice, specious and clean room.
Excellent imperfect hotel
Overall an excellent hotel. It have the impression of being an epic place when it opened but had taken its eye off the ball slightly with various bits and pieces no longer working as they should, but nothing major and had other things going for it such as location, room size and design. Bar on ground floor was friendly and underused. Breakfasts there was buffet and good quality and selection for all tastes east and west
Had a little trouble at first with the air conditioning, not getting cold, but once the room was changed, everything was OK. Received some hard and chewy fish and chips from the restaurant which they refused to credit. Other than that, it was a good stay.
Good for a quick 1-2 days Dubai visit, not for longer stay
Needs to Pay Attention to Housekeeping
First day was terrible. AC and cleanliness issues in my room but the management resolved them within 24 hours. The hotel needs to change the tettered towels and sheets.
Excellent staff and great rooms for a very reasonable price. Great breakfast.
Great!
Beautiful hotel and Amazing Staff
The internet was terrible. The hotel itself isn’t bad.
We enjoyed staying at this Hotel. Good food and nice service. Good spread of B/F. Overall I recommend travellers for this hotel.
Nice place. This is the 2nd time that I check in.
Everything
Great hotel! I'd stay again...
Great location. Attentive staff. Good rooms. No view from the hotel/rooms.
Good Value, very clean
Great Hotel for a decent budget . Located relatively close to burj khalifa and the dubai mall. Breakfast ist good .
Great hotel!
Great 4 star hotel that’s very neat and clean. Close to many restaurants and mall.
Is nice n clean n big room closed to everything
I stayed at the hotel recently for the first time and had a fantastic experience. The hotel itself is beautiful, with modern and stylish rooms and amenities. But what really made my stay special was the excellent customer service. From the moment I arrived, I was greeted by friendly and helpful staff members. They went out of their way to make me feel welcome and comfortable. Special thanks to the front office staff "Soukaina" who was very supportive & 5 star service hero indeed. She does her best to please the guest! Overall, I had a wonderful stay at Grayton. The hotel itself is great, but the customer service is what really sets it apart. I would highly recommend this hotel to anyone looking for a relaxing stay in Dubai.
My wife and I had a great experience staying here. Front desk and staff was always very helpful. Really clean and nice room. Decent amount of stores and restaurants within walking distance including a mall.
Very helpful staff and nice 20 minutes walk to mena bazaar
Clean rooms. Nice atmosphere. I will stay again. Good for the family.
Good price / comfort ratio.
I love everything! It was great l! Only positives no negatives! 👍👍
Overall it was a decent stay. Only biggest issue was cleanliness there was dust behind the headboard, dust under side tables and general daily house keeping didnt take any dirty dishes from the room. Definately needs better cleaning. Triggered allergies off.
WORST BUSINESS HOTEL EXPERIENCE
The first day at the Hotel was good but during the stay someone - my doubt would be the housekeeping may have damaged the cover of the WC and when I saw the same I immediately informed the same to the Hotel and they started blaming me for the damage. Initially they started asking for a huge sum which got negotiated and I paid the same under dispute. Now comes the tricky part when we were having this argument, there was a certain gentleman who claimed to be a manager to whom I was explaining and without hearing me he would just keep on interrupting. The discussion went out of hand he started threatening us of consequences and kept on showing us a camera and then he called some security guy who dint care much about what was happening. When I told them I am not interested to have the discussion and we would want to know your names - he REFUSED to give his name or his email id also when I asked details of the general that also he said I will not give you. FRANKLY I DONT CARE HOW WELL YOUR HOTEL IS DOING BUT IF YOU DONT HAVE THE RIGHT GUYS TO HANDLE SUCH ISSUES THEN ITS JUST A HOUSE OF CARDS JUST WAITING TO FALL - IF THE RELEVANT PERSON IS READING - ITS FOR YOU TO AMEND - AS FAR AS I AM CONCERNED I WAS GOING TO RECOMMEND TO ALL MY FRIENDS IN BANGLADESH - BUT I WOULD NOT RECOMMEND DUE TO THE ATTITUDE OF THE STAFF!!
Staff so professional
Great location, close to everything: subway, restaurant, mall, etc.The staff is very professional, a special kudos to Sukahina for the warm welcome.
The hotel was safe and clean and the staff were cordial and helpful. We enjoyed our stay.
My stay at the Grayton Hotel in Dubai was an absolute delight! The luxurious accommodations, attentive service, and stunning views made it a memorable experience. The central location allowed for easy exploration of the city's attractions. I highly recommend this hotel for an unforgettable stay in Dubai. 5/5 stars!
It is a very good property and off season prices were good . Only complain is that service is slow and in season it gets pricy . The restruant is expensive though food is tasty .
I would never recommend this property to anyone, the amount of charges does not equal to the lack of service they offer. The staff is unhelpful, you can be dying of thirst or sick and they are more concerned with their money and policies.
Beautiful room and helpful staff.
Did not like the non availability of washers and dryers in the property.
Will definitely stay here again.
The room was nice, members of staff were very kind. Kudos to lady manager.
Had a great stay. Staff was extremely kind and serviceable. Clean rooms and environment. Remember to try out their lounge and restaurant. Shout out to Ethisham. Great service, Man. Not forgetting the concierge staff. Thank you.
They don’t serve food in room service after 12. No drinking water even at reception lobby. You don’t get water even at request in lobby.
Very nice stay!
The room was so beautiful and clean , they staff friendly and helpful. The environment was so calm
This is a great place to stay
Cleanliness and friendly stuff.
Very clean hotel, comfortable bed, huge modern rooms. Kind staff..
It's a nice hotel for a good price in a great location.
Excellent hotel with great staff and amenities. Thank you to Wasim Husain (front desk) always greets with a smile and always willing to help!
Great Hotel and about 15min walk to the Metro with many restaurants, KFC,Pizza Hut nearby and a shopping Mall. I was given a free upgrade on room which was excellent.
Great staff
I love the Grayton
I love the Grayton
It was an easy check in and checkout. Always had parking available. Room cleaned daily.
Good location, clean, staff very nice, good breakfast, nice room Would recommend and stay again
Five Day Stay 02 - 07 March 2023
The hotel dates from 2019, so everything is modern and electronically up to date. The beds are comfortable and the rooms very pleasing. I especially appreciated the shower, which had excellent pressure and hot water through a rainfall showerhead. The bath was large enough and also comfortable. Housekeeping were especially efficient and very helpful. The wait staff and chefs in the breakfast venue were also cheerful and always customer focused. The breakfast was par for the course in this type of four star establishment, with nothing particularly memorable. Ms Soukaina Ennhari, the Front Office Manager, was especially helpful and efficient. I found all staff to be well trained and client focused, they were a pleasure to deal with. The hotel is excellent overall, staff and property alike. The only drawback for me was the location, as it was inside a residential area of multi-storey apartment buildings, such as multiple Golden Sands complexes, and a 15 mins walk from Burjaman Mall, which would be a challenge in the warmer weather. Thank you to all staff, however, for their dedication and professionalism. Blazon corporation may be proud!
👍
Check-in很快不用等整體來說很乾淨裝修雅致,樓底很高沒有壓迫感,附近也有shopping Mall
They took good care of me. Nice place.
The Roos were vey comfortable and clean. Had to ask for face cloths. They only have towels each day.
It was okay.
Overall my experience was excellent and happy that I selected this hotel among others. I would highly recommend others to try this hotel as well.
Clean, spacious, and comfortable
We arrived at The Grayton hotel on the Saturday 12th November 2022. We were impressed by the decor as we walked into the hotel lobby. The staff in the reception area were polite and informative. We were told that the hotel had been able to offer us a free room upgrade which was a very pleasant surprise. The room we were upgraded to was very spacious and clean, there was a bath in the bathroom, in addition to a shower. There was a lot of storage space, including drawers and a wardrobe. Air conditioning was good. In our room there was a separate seating area. In the bedroom, the bed was large and very comfortabe. A kettle was provided as well as sachets of tea and coffee, cups and saucers. Bottled water was replenished daily. The housekeeping was good. The breakfast consisted of a buffet and there was a good selection of hot and cold food available when we arrived each morning. We enjoyed our breakfasts, each morning. The pool area was clean and the water temperature was warm. Towels and sunbeds were available whenever we visited the rooftop pool. The Grayton hotel also has a gym and a spa, although we didn't use these facilities during our stay. There is a metro neaby called Burjuman There was a nice ambience about this hotel, we felt we had made the right choice in staying at the Grayton Hotel and will come back if we return to Dubai, which is probably likely based on our experience.
Great Hotel
Very nice hotel! The Indian restaurant was very good ! Room clean and very comfy . Staff are very nice and helpful !
Amazing Stay
Highly recommended hotel. Exceeded my expectations. 5 start indeed. Not too far from The Frame and airport is about 15 mins drive away while downtown is 20 mins. Ehtisham, our bartender, made the best drinks and was very funny and warm. Make sure you ask for him at the bar.
I got in late at night. Staff were welcoming. I received a nice room upgrade and was able to get a fast, tasty burger from room service after midnight. The hot rainfall shower and comfy bed were a great addition to a recovery after flying for 18 hours. I will stay here again. You should too!
Keep it up!
The staff were very friendly and the property was clean.
Amazing
The hotel is nice but in the worse area of Dubai, Its all expats live.
Clean safe and peaceful environment and location.
Property condition was fine but the staff and customer service experience was the worst I’ve ever experienced. Staff are rude and very hostile towards guest. I know one thing that I will never return to this hotel and neither will I ever recommend it to any one. They will ruin your travel experience. Ours was ruined by their ill treatment and lack of right customer service approach. Don’t waste your money logging in this hotel pls. Be warned!!!!
The overall stay was awesome
The hotel is great Very nice, clean, nice rooms They could enhance the breakfast to be really great choice.
More flexibility in accommodating check in would add to overall impression.
Staff were very friendly and helpful.
Rooms are very well equipped. The isolation in the room is perfect. I like it a lot..
Thank you
Hotel is very clean. And good workers specialy the reception girl Sukaina she made our check-in very easy.
Great place to stay and great service we really enjoyed our time here, highly recommend it!
Very details oriented customer service. Always very responsive to any request. Room service fabulous and restaurant on site top notch 👌
Worth the price
I was very very happy with my room.
The staff were very helpful and respectful The price was also good and the area was convenient
Staffs very friendly and helpful
Amazing and appreciated all the places
This hotel was great for a quiet break. The metro was about 10 mins walk away. Burjamin Shopping Centre was a fantastic surprise not far from the hotel. Staff very friendly and helpful Pool area was also quiet and good for a cool dip when it was very hot. You must choose this hotel
Great services. Staff were very kind and respectful.
My stay at the Grayton hotel was amazing. The staff was always very friendly and helpful. The hotel is very clean. I would definitely stay at this hotel again.
Very clean facilities. The staff was always eager and helpful. Breakfast is really good at that hotel. The Metro station is about a fifteen minute walk away.
Lovely hotel, good location and not far from Metro. Helpful staff. Sadly there was not an option to keep towels for more than one day, it would be environmentally friendly if towels were not changed every day.
they have an excellent Indian restaurant Bhukara, the food was very tasty. the room I got was average with 2 beds, the furniture is a bit old. I did not get any VIP access or room upgrade.
Service was excellent
Staff is pathetic. Hotel is new but remaining customer services are worse.
Cheap and best hotel in Bur Dubai. Beautiful rooms and excellent service. Definitely recommend the hotel.
The Grayton Hotel is AMAZING!!! Friendly staff who are willing to assist in anyway they can. Buffet breakfast was great each morning. Room and common areas were clean and comfortable. Bartender Sachin (spelling may be off) was wonderful. He was so friendly and knowledgeable! Drinks were great!!! Hotel deserves greater than 4 stars. Great location, close to shopping, restaurants, and the metro. I will stay here again when in Dubai. ⭐️⭐️⭐️⭐️⭐️
I stayed at Grayton Hotel for more than two weeks and I really enjoyed my stay. The stuff are very friendly and welcoming. The hotel has a peaceful energy and everyone was always helpful and cheerful. I recommend Grayton Hotel to anyone visiting Dubai and I am definitely coming back💕
Parking is very tight and hazardous for foreigners. Customer service sucks, liar and yelling lady working as a Manager with no respect or regard for foreigners. She kicks guests before time to make room available for next guests
Excellent
Good brand new hotel.
Wild
Great staff
I'd come again
Not the perfect spot in city but acceptable, amazing rooms, great care from stuff, but very poor spa I guess it's need to be changed totally.
Staff are very helpful,Rooms are so clean quiet , kids love to play in pool , Excellent property for stay
Really enjoyed my stay at the Grayton staff where really friendly and helpful
I really liked the room, it was very beautiful and spacious
A fine option in Dubai
Pros: - 15 minutes from the airport - spacious and well-appointed room - plenty of charging outlets for numerous plug types/USB - bed was comfortable Room for improvement - they will not automatically honor the Hotels.com VIP privileges that are advertised with the property
Deira Dubai
Stayed at Grayton for 4 -5 days, Situated in Deira, very busy area shopping and business. Great area for exposing the Gold, Perfune and Spice Souk. Much cheaper to live than around JBR and the Palm if you want to spend more time in Dubai and discover other areas. Lovely hotel, good gym and Pool area. Spa is good also for massage. Food is good. Staff and service good also.