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09 May 2025
Friday
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10 May 2025
Saturday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Grand Tonic Hotel & SPA NUXE, you'll be centrally located in Biarritz, within a 10-minute drive of Cote des Basques and Biarritz City Hall. This beach hotel is 0.2 mi (0.3 km) from Bay of Biscay and 0.2 mi (0.3 km) from Casino Barriere. Make yourself at home in one of the 65 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Biarritz? This hotel has 538 square feet (50 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

Professional property host/manager

Pets allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:30 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:30 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.74 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

You need to know
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, ANCV Chèques-vacances, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 12 for children
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Russian

English

Latvian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Conference space

Hiking/biking trails nearby

Breakfast available (surcharge)

Spa services on site

Multilingual staff

24-hour front desk

Business center

Full-service spa

Spa treatment room(s)

Meeting rooms

Steam room

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 538

Conference space size (meters) - 50

Number of meeting rooms - 1

Number of indoor pools - 1

Parking (limited spaces)

Self parking (surcharge)

Number of bars/lounges - 1

Terrace

Electric car charging station

Banquet hall

Wheelchair accessible (may have limitations)

Food and water bowls

Stair-free path to entrance

Hotel reviews

8.2
Excellent930 Verified Reviews
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Cleanliness8.2/10
Service8.2/10
Comfort8.0/10
Condition7.6/10
location9.4/10
Neighborhood9.0/10
Value7.6/10
Amenities8.2/10
8/10
Excellent
Veronique, 04 Nov 2024
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À refaire côté intérieur

Hôtel très agréable Cote rue Bruyant la Nuit avec une boîte de nuit sur la rue en face

8/10
Excellent
jenny, 16 Oct 2024
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tout etait parfait. Par contre petit-dejeuner trop cher pour ce que c est.

8/10
Excellent
claire, 14 Oct 2024
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Perfect location just a few minutes walk from the beach. Staff in restaurant were very friendly and helpful at breakfast time.

8/10
Excellent
Annette, 27 Sep 2024
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Grand Biarritz stay

Excellent location with facility to pre-book on site secured parking. Helpful and informative Reception staff. Very clean and comfortable

10/10
Exceptional
Katelyn, 21 Sep 2024
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Great location near the beach. Easily walkable to the lighthouse, shopping, bars and restaurants and cute neighborhoods. The staff was very helpful and the spa was a nice amenity. We loved the bathrobes and extra deep soaking tub!

10/10
Exceptional
Kimmo, 18 Sep 2024
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Recommendation

Excellent hotel in super location.

10/10
Exceptional
Scott, 12 Sep 2024
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Really nice property, in a very central location. Staff are friendly. Spa is small but nice . Good facilities In room too.

10/10
Exceptional
Ronald, 09 Sep 2024
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The hotel's location in Biarritz is excellent, just a short walk down to the Grand Plage. Unfortunately on the last morning of our trip (Monday, September 2) the power went out in the hotel shortly before we were scheduled to use the spa. Instead, we checked out early as the power did not come back within at least an hour. We took the stairs to exit, and were glad this wasn't a real emergency as there were items partially blocking the stairwell (a mattress, fragments of other furniture) - which could be a safety concern if actually needing to evacuate quickly. The staff was outstanding and putting in an amazing effort to help guests during the power blackout, great attitude. When we returned a few hours later to retrieve the car the power was back on.

8/10
Excellent
JEAN LOUIS, 08 Sep 2024
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j'aurais préféré une vraie douche, ma femme n'a jamais réussi à fermer la bonde de fond de la baignoire. Le dressing très petit ne se prête pas à un long séjour. Le parking fermé est un plus appréciable et le restaurant excellent avec un personnel aux petits soins, la conciergerie se met en quatre pour rendre le séjour agréable. Nous recommandons cet hôtel.

10/10
Exceptional
Robert, 08 Sep 2024
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Great location, the spa was lovely way to kill time when the rain came in one day. Short walk to the beeches and all other attractions around Biarritz. The staff were all very friendly and helpful, thank you all

8/10
Excellent
Verified traveler, 08 Sep 2024
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We had overall quite a nice stay, welcome staff, excellent location, nice spa, clean room. However our room faced the street and a nightclub just across the street, can be a bit too noisy after midnight, and the extra charge of 20 euro for a small dog is a bit too high (plus the fact that we had to asked 3 times and waited 30mins to get the bowls for the dog).

10/10
Exceptional
Peyman, 06 Sep 2024
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Great location. Close to everything. Wounderful staff. Very friendly and helpful. Room was clean and fully supplied. Bed was very comfortable. Highly recommand it.

6/10
Fair
Regina, 27 Aug 2024
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Good central location. Can book parking but only available until check out time so have to move the car if you want to stay longer. Convenient car park near by but pricy.

10/10
Exceptional
donna, 27 Aug 2024
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5 Stars!

Compared to other 4-star hotels, this was stellar. The staff was highly competent and offered a friendly reception. My room was spacious, elegant, and pristine. It even had pressed sheets with gold piping. The spa with an indoor pool was a luxurious feature. And best of all was the restaurant, with fine wines and gourmet foods. This hotel is very well located near the sea, shopping and restaurants.

10/10
Exceptional
Ingrid, 26 Aug 2024
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The location was perfect and the room size was good

10/10
Exceptional
Katrina, 24 Aug 2024
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Lovely hotel, with great food and service. The spa was lovely also. Only downside was parking. We were not aware you needed to book in advance so had to park in a multi-storey car park in town and struggle with many cases! The room upgrade and lovely service soon made up for it though!

8/10
Excellent
Jean Pierre, 17 Aug 2024
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Parfait ! Nous reviendrons sans hésiter

6/10
Fair
Nicolas, 13 Aug 2024
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Trop cher

Chambre trop cher pour les prestations et pour la vue .

6/10
Fair
Nicolas, 13 Aug 2024
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Accueil parfait chambre petite et vue sur un mur

Très déçu de cette établissement 4 étoiles, les prix des chambres ne correspondent pas aux prestations sur place . Le point positif l’accueil du personnel.

10/10
Exceptional
Verified traveler, 02 Aug 2024
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All good nice place

10/10
Exceptional
Katharine, 28 Jul 2024
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Lovely hotel, very friendly especially the lovely bar staff

4/10
Poor
Miss Karen, 25 Jul 2024
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Disappointing

Restaurant and staff were brilliant. Hotel is tired. No parking, couldn’t get a massage (they obviously don’t keep spaces for guests) and needed to book the pool and spa area if we wanted to use it. I would have expected it open for residents without the need for separate booking. Don’t think we’ll be back.

10/10
Exceptional
Philippe, 20 Jul 2024
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Great room balcony and steam room

6/10
Fair
Valerie, 07 Jul 2024
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V cramped hotel for number of guests

Very small room indeed. Whole hotel v cramped. Staff v nice and helpful.

10/10
Exceptional
Ning, 05 Jul 2024
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Really good place with prefect location

8/10
Excellent
Timothy, 26 Jun 2024
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Great location with easy onsite parking. The rooms was nice but very hot and the air conditioning was very ineffective. Nevertheless, a nice, clean, central hotel

8/10
Excellent
Jorge, 26 Jun 2024
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Amazing location

Amazing location, reasonable price for the quality you get

10/10
Exceptional
Verified traveler, 24 Jun 2024
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Staff are very helpful and friendly. Rooms are very clean. Wish I could say the same for the spa, we went in the evening, it seems like they’re short of staff so no towels to be seen and the steam room didn’t seem to work. Very convenient location, would definitely stay again.

10/10
Exceptional
David, 23 Jun 2024
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Grand Tonic

We stayed in hotel on a golf trip. All was very good. The staff were very friendly.

10/10
Exceptional
Stephen, 21 Jun 2024
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Great stay

It was very nice, clean, staff in reception were great, particularly Alice on the concierge desk, location was very good close to the beach, good restaurants and bars

10/10
Exceptional
Lisa, 13 Jun 2024
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Well positioned with secure parking

Perfectly situated with comfortable beds. Room was nice but the corridors are a bit dated as was the toilet area in the room.

8/10
Excellent
Julie, 05 Jun 2024
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We particularly like Chloe at reception. She spent a lot of time helping us get Oreo Ted and was very funny and very kind.

10/10
Exceptional
Magdalena Andreea, 04 Jun 2024
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Un vrai bijou ! Merci

10/10
Exceptional
Edward, 25 May 2024
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Really comfortable, clean and excellent service.

8/10
Excellent
Hélène, 20 May 2024
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beau séjour

Hôtel très bien situé, belle chambre et accueil impeccable; un petit souci sur la résa parking mais réglé; mention spécial au restaurant qui vaut le détour.

6/10
Fair
Roger, 20 May 2024
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Staff were very friendly and attentive but the rooms, which were refurbished in 2022, have not been done up to a very high standard for the price you pay - plastic pipework on display in the bathroom and grout that’s poorly done. The plumbing is equally poor - the bath took 30mins to fill half way! And the ‘pod’ coffee machine worked only intermittently. Real shame because it’s in a lovely area, right near the beach with lots of nice shops and cafe’s nearby. The staff were however excellent and the breakfast is superb!

8/10
Excellent
Baljit, 15 Apr 2024
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Only stayed one night all good

8/10
Excellent
Sarah, 03 Sep 2023
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Breakfast was so-so but general experience was great

10/10
Exceptional
David, 12 Jul 2023
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Lovely hotel , close to beach, Very friendly staff and great variety of food for breakfast

10/10
Exceptional
Lori, 25 Jun 2023
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Concierges Celia and Marine and front desk were best I have ever encountered in my life! Wonderful!

10/10
Exceptional
Janet, 20 Jun 2023
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I wish hotels would not charge for parking! It is ridiculous to think that trace would not have a car. To me it is just another way to make your room look less expensive.

2/10
Poor
romain, 11 Apr 2023
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A fuir si vous voulez un 4 etoiles

Vraiment déçu du séjour, Nous avons subi ce séjour comme un vol, un braquage. 634 euros pour deux adultes et deux enfants de moins de 7 ans. Le seul point positif reste l'emplacement de l'hôtel. Le petit déjeuner est bien, a la hauteur des 21 euros. Mais le reste est vraiment a revoir, l'hôtel est vétuste, la chambre familiale petite, les lits en 140cm sont extrêmement dur, la salle de bain petite, tout est rafistolé, robinet branlant, joint silicone fait au doigt comme chez pépé, tout est défraîchi. Et ne ramenez pas le fait que vous êtes sur le point de rénover, ça ne tient pas. Vous ferez payer 250 euros la nuit quand vous aurez rénové, en attendant ça le vaut pas du tout ce prix là. Pour le spa c'est la cerise sur le gâteau. J'ai appelé le vendredi pour connaître les modalités, nous sommes arrivé le dimanche soir on nous a redonnez les modalités et le lundi matin on nous informe de la fermeture annuelle du spa le mardi pour cause de vidange annuelle ! On aurait dû nous prévenir avant la réservation ou même en arrivant le dimanche, une vidange annuelle se prévoit plus que 24 h a l'avance. Et sérieusement, fermer le spa pendant les vacances de Pâques, faut vraiment ne pas réfléchir... Bref séjour décevant et le spa est petit, il faut réserver un créneau, et l'odeur de javel pique les yeux et fait tousser . Merci mais non merci

2/10
Poor
Jp, 05 Apr 2023
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Hotel was under renovations and this was not mentioned prior to booking. I requested 3 beds, the room had only 2. When I asked in the queen bed could be split, i was told they didn't;t have staff to do it. Phone to front desk didn't work. Themostat was off and once staff came up to show me how to turn it on, the heat never came on. Shampoo and shower gel dispensers were empty. Stair case and only exist in case of fire was closed " due to construction" When I asked the staff about all of those issues she responded" i don't know what to say". Nothing was offer to make my stay acceptable for $200 a night.

8/10
Excellent
Kevin, 20 Mar 2023
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Hôtel en plein centre de Biarritz. Personnel très agréable. Le petit-déjeuner est varié mais mériterait d’être de meilleure qualité. On nous a surclassé dans une chambre plus grande, cependant le lit etair très dur, nous n’avons pas l’habitude de matelas si ferme. Le spa au sous sol est agréable, le hammam était en rénovation nous n’avons donc pas pu l’utiliser mais la piscine et le sauna sont très bien.

10/10
Exceptional
Christophe, 02 Mar 2023
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J’ai été surclassé . Spa très agréable avec le froid qu’il faisait dehors.

10/10
Exceptional
Laurent, 10 Feb 2023
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Accueil chaleureux et professionnel

Un hôtel très bien placé , services de qualité , personnel attentionné et le spa un pur bonheur Petit déjeuner très copieux on recommande cet hôtel

8/10
Excellent
Pamela, 02 Dec 2022
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Great hotel, friendly and informative staff. I really enjoyed my stay here. One drawback: The online photos made it seem like it had ocean and beach views which it doesn't.

10/10
Exceptional
Cristina, 17 Sep 2022
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Excellent customer service by the young lady who was the concierge from 1 pm to 8 pm during my stay. I don’t remember her name. So very helpful with my train reservations and bus service. She even walked across the street to the bus stop with me carrying my luggage. Only positive things to say about her genuinely caring personality. Thank you! I wish I could remember her name. I hope she gets this comment.

4/10
Poor
Kelly, 14 Sep 2022
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Very overrated and not 4*

Paid for the junior suite and was very disappointed. Balcony had a poor view of the streets. Bed had the most awful pillows and cheap duvet. Lady on reception was very friendly and gave us a voucher for a drink in hotel bar. No other bars or restaurants very close but luckily the weather was nice so we walked to the seafront and found plenty. Breakfast was one of the worst I’ve ever had. Would not stay here again and definitely do not recommend. Go to the Palais if you can afford it, it’s truly stunning or leOcean hotel for a fabulous location.

8/10
Excellent
Oonagh, 26 Aug 2022
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Superb breakfast buffet

Superb breakfast buffet. Rooms definitely need an upgrade. However there is a lovely pool with Sauna and steam room. The breakfast is delicious qith lots of choice, catering for all tastes. The staff were friendly and very helpful

10/10
Exceptional
Kvin, 11 Jul 2022
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Good Location

The hotel is in need of upgrades overall. Beds need to be upgraded too. Overall it is a simple hotel but it has a good location. We had a really good breakfast at the restaurant in the hotel.

4/10
Poor
Dominique, 26 May 2022
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Improvement needed

1. Ventilation system available in bathroom and restroom, but not working. Therefore, bad smell! 2. Condition of furniture in room over their life time; old-fashioned furniture, painted over, but with many damages/scratches everywhere over the years. 3. Given an "upgrade" from a room with a large 2-person bed to a room with a large bed and a (useless) child bed for a single person. 4. Provided an ID at reception, but staff forgot to give it me back, as with another customer with a forgotten passport.

10/10
Exceptional
John Buchan, 07 May 2022
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Nice hotel. Large rooms, good breakfast, helpful staff. Everything you need.

10/10
Exceptional
Pedro, 02 May 2022
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Nice place !

10/10
Exceptional
Andrew, 27 Sep 2021
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Elegant hotel close to the beach and centre but with a relaxed atmosphere. Easy to reach by bus. Large comfortable rooms.

6/10
Fair
sofia, 02 Sep 2021
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Rooms need makeover

Well located hotel .. with friendly staff ! however building is very old and rooms definitely need extreme makeover and refurbishment

10/10
Exceptional
Giuliana, 02 Sep 2021
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Location and service 100%

Amazing location, room is clean and comfortable. Loved the shampoo and body wash. The front desk was super!!! Very friendly and helpful. Totally recommend this hotel.

8/10
Excellent
Justin, 26 Aug 2021
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Great location, friendly staff, good price, large rooms. The hotel could be great if they modernised their rooms and staircase (as there is only one elevator) but that would push the prices up!

8/10
Excellent
Verified traveler, 12 Aug 2021
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Nice hotel to stay

8/10
Excellent
Simon, 09 Aug 2020
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ok

A little tired in places. Needs a bit of an upgrade in some respects. Excellent food in the restaurant and great service there.

8/10
Excellent
Verified traveler, 06 Mar 2020
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good location and friendly staff

The location is ideal, and the lady at the reception was extremely friendly, cheerful and helpful. That made my stay really pleasant . The only thing that i regret was the bathtub wasn't clean,,,so I had to do a deep cleaning before I used it.

8/10
Excellent
Robert, 27 Feb 2020
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Worth a visit

Tonic hotel has a fabulous location, great staff and a fabulous restaurant. Highly recommend the lunch of the day, superb food at a modest price. Staff are helpful, friendly and a joy. My room was excellent view but really needs renovating, lots of little things wrong and really makes it seem tired and not maintained very well.

10/10
Exceptional
Terry, 11 Jan 2020
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Beautiful and comfortable room close to the beach. Ample amenities and helpful staff.

6/10
Fair
Darren, 04 Jan 2020
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More 2 star than 4

Waited 2 hours for the room to be ready ( check in 3pm, room ready 5pm ) Tired looking room, cracked bathroom sink, plastic shower curtain. Staff friendly and pleasant, good central location

8/10
Excellent
george, 01 Oct 2019
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nice hotel

Nice hotel close to the beach and a short walking distance to restaurants and bars.

10/10
Exceptional
Lisa, 27 Sep 2019
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Wonderful stay

It was a lovely hotel, friendly helpful staff. And prime location.

10/10
Exceptional
Eugenia, 10 Sep 2019
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Perfect!!!!

I loved Biarritz, and this place is the perfect hotel to stay, beautiful, clean, with parking but the best of all, a block and a half from the beach!!!!

8/10
Excellent
Verified traveler, 13 Aug 2019
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We’ve stayed here twice now - great stay both times.

8/10
Excellent
Verified traveler, 05 Aug 2019
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Great location that’s walk accessible to everything in Biarritz.

4/10
Poor
Verified traveler, 01 Aug 2019
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Understaffed, funky (not in a good way) rooms, dirty carpets, overused. They are taking advantage of a great location but not doing much beyond that to give you a pleasant stay. Staff constantly on the phone or dealing with a line of people. Not recommended.

8/10
Excellent
Verified traveler, 18 Jul 2019
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close proximity to beach. perfect location. incredibly friendly and helpful staff.

8/10
Excellent
pamela, 15 Dec 2018
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Rooms better than before

Rooms a lot better than last time we stayed. There were no mattress cover which I found strange. The curtains need to be 're hung as not right. Parking used to be free 15 euros a night a bit steep.

8/10
Excellent
Verified traveler, 21 Oct 2018
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Liked the location to the beach and on sight parking

6/10
Fair
Simon, 11 Oct 2018
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Happy but confused

The hotel is perfectly located and just a few steps to the beach. But we felt confused about some elements. Such as, we had a standard room in a 4 star hotel but we had bathrobes. That was nice but we had limited tea coffee options and had to pay for milk. There was a jacuzzi bath but the hairdryer was useless. The service was great though and we would stay there again.

10/10
Exceptional
ANTHONY, 22 Jun 2018
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Good central hotel in Biarritz

A good hotel with friendly helpful staff , central convenient location one block from the beach , spacious room with spa bath a nice bonus. Biarritz is very walkable and the Grand Tonic is a good base - recommended.

8/10
Excellent
Verified traveler, 17 Jun 2018
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Week in Biarritz

Comfortable beds, large room, very clean, but very dated, bathrooms need renewing as does room furniture and carpet, wifi was good except you have to log back in every 4 hours, aircon was good and did have new samsung 49" tv, general area is ok but on main road and noisy at night, small balcony overlooked by apartments across the street. Kettle and Minibar in room but 2 Sachets of Coffee, Tea and Sugar (NO MILK) only given once when you arrive if you want more you have to buy it from small convenience store around the corner. Reception staff tried to be helpful but not very well informed about local area, told to make enquiries with Tourist Information Office, would go back to Biarritz but would not stay at this hotel again. Went for day trip to San Sebastian (Spain) by coach only 55 minutes journey (7 euros each way) a great city would love to go back for a week, also trip to Bayonne by bus about 25 minutes (1 euro each way) nice city with a lovely old town and riverside.

6/10
Fair
Kevin, 04 Jun 2018
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Aging, decidedly NOT 4 star property.

The Grand Tonic Hotel is an old property that smells musty everywhere. They've tried to renovate, yet the effort is incomplete at best. Carpets are particularly old and smelly, and hallways look dingy. While it's close to the beach and has a very nice staff, there's not much else about it to like.

10/10
Exceptional
Keith, 30 May 2018
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Great location for everything.

I walked or took the free local mini bus service everywhere that stops across the street from the hotel. Amazing location. No sea view but minutes from the main beach and all that Biarritz has to offer. Staff were fab, room was perfect, location quite. Breakfast perfect, took long walks going from beach to beach, local people friendly, absolutely no complaints, the hotel met all my expectations. I will return to this hotel and recommend highly.

6/10
Fair
Luis, 16 Apr 2018
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How is this hotel 4 stars?

Hotel is a bit run down and if it is still holding on to 4 stars may be more because a review has not been done than its quality. The rooms are small and the beds are super small. There was no clear indication of parking so we had to park in an outside parking lot and walk through the streets with our luggage at 11:00 pm, when we got there after a full day of driving. Shower head was not clean and it kept falling off, so you had to hold it on one hand rather than it being fixed on the wall. Reception desk lady did not speak English. Breakfast was way overpriced for some not so appetizing looking scrambled eggs, ham and cheese slices and fresh fruit and canned fruit.

8/10
Excellent
Verified traveler, 05 Mar 2018
hotel-logo-v2.pngTraveller

The hotel is clean, comfortable and quiet. The WiFi works very well!! The location is great too! :)

8/10
Excellent
Verified traveler, 22 Sep 2017
hotel-logo-v2.pngTraveller

Convenient amazing location

It was a nice basic hotel. Location was perfect and staff were friendly. Website said free airport shuttle and they don't offer it so need to change that.

10/10
Exceptional
lin, 18 Sep 2017
expedia-logo-v2.pngTraveller

Great hotel in a central location. Restaurant was excellent, food fantastic.

10/10
Exceptional
Wendy, 06 Sep 2017
hotel-logo-v2.pngTraveller

Great for a family of 4 traveling with dog, we will definitely be back

10/10
Exceptional
E., 01 Aug 2017
expedia-logo-v2.pngTraveller

Nice, Clean , close to the beach

Great location, 5 min. walk to the beach and restaurants. Very clean, comfy beds

8/10
Excellent
Verified traveler, 28 Jul 2017
hotel-logo-v2.pngTraveller

Stay at family room for 2 days

The room was a good size for 3 people and the toilet is separate from the bathtub, which is convenient. The room didn't get cleaned until later in the day.

4/10
Poor
David, 18 Jul 2017
expedia-logo-v2.pngTraveller

Indifference

Staff unsympathetic. Left waiting two hours post 2 pm check in. Two young kids in tow.

4/10
Poor
Nina , 10 Jul 2017
expedia-logo-v2.pngTraveller

Nice hotel but terrible staff!

Nice hotel with perfect location. Rooms were clean and modernly decorated. However, the hotel staff was terrible!! They had lack of knowledge and gave really poor service.. They even failed in booking a taxi which resulted in us arriving late to the airport! We won't return in the future because of this, which is unfortunate since the hotel itself is pretty pleasant.

8/10
Excellent
Ethel, 08 Jul 2017
hotel-logo-v2.pngTraveller

Biarritz

A3day break, very comfortable,and enjoyable.

8/10
Excellent
Peter, 25 Jun 2017
hotel-logo-v2.pngTraveller

Comfortable hotel near the beach

Comfortable hotel very convenienatly located near the beach and walking distance of the town center. We had two rooms which were very different, one with simple, modern decor but missing safe and fridge and the other a more classic decor with safe and fridge. While not quite what I would expect from a four star rating, the rates were not high and it was good value for money.

10/10
Exceptional
Finlay, 14 Jun 2017
hotel-logo-v2.pngTraveller

Quality at a bargain price.

Very nice hotel, close to the main beach. Super room, spacious, big bed, and excellently equipped bathroom with jacuzzi. Great value for money

10/10
Exceptional
Verified traveler, 22 Oct 2016
expedia-logo-v2.pngTraveller

Well positioned for the main beach, shops etc

Very comfortable and clean - slightly disappointed water and tea making facilities were not included but otherwise perfect for our needs

8/10
Excellent
Klaus, 20 Oct 2016
hotel-logo-v2.pngTraveller

Convinient second row beach hotel

Overall hotel conditions are a bit outdated

10/10
Exceptional
Toni, 22 Sep 2016
expedia-logo-v2.pngTraveller

great location across from beach. great buffet bfk

Had a great stay. Comfy beds. Impressed with the breakfast selection which was included.

8/10
Excellent
Gerard, 21 Sep 2016
hotel-logo-v2.pngTraveller

Superbly located hotel although very quiet.

Biarritz is a super destination, seaside, walks, bars restaurants, history. Proximity of Spain a great plus especially San Sebastian only forty minutes away by bus. Public transport excellent and cheap. Definitely a return destination for us.

8/10
Excellent
ZEE, 17 Sep 2016
expedia-logo-v2.pngTraveller

Well located

At walking distance of all touristic areas. Friendly and helpful staff.

6/10
Fair
Eufemia, 16 Sep 2016
hotel-logo-v2.pngTraveller

Great Hotel location

6/10
Fair
mary t, 09 Sep 2016
hotel-logo-v2.pngTraveller

great location

hotel in great location close to beach and town centre, places to eat, shops etc. However breakfast was only fair, very little food one morning and it took staff some time to refill fruit, bread etc... seemed to be just one girl who had to do everything.

4/10
Poor
Patrick, 09 Sep 2016
hotel-logo-v2.pngTraveller

Expensive and poor service

We stayed in Biarritz towrds the end of our holiday i the Basque country. The Grand Tonic hotel has a good location the centre of town with a large parking garage across the street. But the service is very poor considering that a family room costs 200 Euros a night. The room was not ready until late in the afternoon. The staff were not very helpful bordering to rude. The breakfast which was not included in the price of the room was quiet poor even by frech standard. Bake-off bread and only boiled eggs.

8/10
Excellent
jay, 02 Sep 2016
expedia-logo-v2.pngTraveller

Close to the beach

Couldn't be a better location only one block from the beach Staff was very helpful and spoke English. Hotel is clean but need s a updating Bed was very comfortable and big plus was the air conditioning worked very well For high season (summer) had a good rate Would stay there again

2/10
Poor
Martine, 02 Sep 2016
expedia-logo-v2.pngTraveller

Attention PUCES dans les lits!!! Warning BedBugs!!

It was my first time in Biarritz and this hotel was recommended to me from a friend. I stayed there only one night. However, in the morning I got the awful suprise that there are BEDBUGS. I did inspect the bed before but seemed hard to see anything. Never go in room 406. I did a big reaction and when I went at the reception desk for a compensation or a refund they said it wasn't there fault and couldn't do nothing about it. They even not appologized or offered me something to make this unacceptable situation less horrible. For a 4 stars hotel, this is unacceptable so be aware and trust me, go somewhere else where they treat their clients with a minimum of respect. They didn't even mind at the reception when I told them I was going to give them the review they deserved on Expedia. For a $250 room a night, that is well paid per bug.

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