Booked a single room with city view. Was put into a basement room with no window on arrival. Key card wasn't' working and manual key was so awkward James Bond would have struggled to get into the room. Safe in the room was also out of action. Hotel looks nothing like the photos on website. Massively disappointing.

Warm and welcoming

The staff are supper friendly and very helpful. They are very happy to assist the guests. For instance, they allowed me to check out an hour late and was able to arrange my transfer last minute at a cheaper rate than the locals. When I wanted to take tablets at night I called the reception and the guy was very helpful and bought me water to my room. They are exceptional and they honestly made my stay very warm and welcoming. Thank you. Also the location is 10/10 literally walking distance to everywhere.

It was

Cheap and clean only

1. Staff communication skills are poor due to language barrier. 2. Looking after the customer request is beyond our dreams! I have reported in my first hour that the safe is not working as the battery dead and the room phone doesn’t work also. My three days stay over and no one attended. 3. Ladies staff handling the breakfast (which is already poor) were rude.

The hotel kick us out and was impoliteness.the hotel didnot give us the room.I will complain .

The service is so bad The behavior is so bad The location is good

Nice

Clean and good

Initially booked to stay at the Grand Naki Hotel for 3 night of a 11 night stay in Istanbul. I was very impressed with the service received from the hotel staff. The room we were given was too small so we asked if we could change we were immediately offered a bigger room without any fuss. Ulvi and Jabir on reception were brilliant and went over and beyond to helped us with all our needs. We decided to stay at the hotel for our whole 11 days. It’s a great hotel and won’t hesitate to stay here again.

Very friendly and coperative staff highly recomended

Stay at Grand Naki

The staff is very helpful and friendly. Good location and great for solo or business trips.

Центральный отель

Очень чистый и хороший отель в центре города, все рядом и очень доброжелательный персонал. Особенно Sefa

Great Hotel

The hotel was really great, all staff were very friendly especially Safa , very helpful , cooperative, very quiet hotel , great location in the heart of sultanahmet area , near all shopping places ( beyazit , mahmoud basha shopping street , grand bazaar, five minutes from where you can take phosphor cruise ,finally I recommend this hotel strongly fir tourism and business.

Hotel is an excellent base for Sultan

nice breakfast and great service

Great customer service staff are very helpful. Location is very good. Will be back soon

In general everything is fine, the most important for me was cleanliness and good location.I liked the hotel in terms of cleanliness and hygiene.There are many alternative restaurants around.One minute walk to tram (T1) line. About 6 -7 minutes to historical places Aya sofia, Grand Bazaar, Blue Mosque and Topkapi.Staff very friendly i recommend to everyone

Good location,you can walk all toursit attraction places just 5 minute.Very clean and new hotel.Breakfast is very diverse and freash fruit.Basic supplies such as tea, coffee and water are always free.We cleaned our room every day.Very close to shopping and Turkish traditional restaurants.Sefa is amazing man

Great stay

Good location friendly manager and good breakfast

Great Location and Value for Money

We stayed here as 4 friends and the location is perfect for the sites in sultan ahmet and the grand bazaar. The staff especially Sefa and Ulvi were very polite and helpful 24 hours a day and accommodated every request. Rooms are nice and clean and the reception and restaurant are also nice. Best value for money

wonderful Stay

My stay at Grand Naki was great the staff was really nice and friendly the hotel is very clean the manager SEFA is very friendly and helpful and handsome 😁 he would always offer me Turkish coffee after breakfast and all other times overall my experience with them was great

Good service

Friendly staff and good value for money

Location wise Very central. Initially disappointed because I had a sunken bed. Had to complain a few times before my room was changed 4 nights later. Price per night should be negotiated.

Great hotel

Excellent hotel!!Very clean and comfort hotel With very freindly staff! The location of the hotel is in the center near to Grand bazaar and church of Saint Sophia. There are too many restaurant near to hotel.I recommend this hotel and i will stay again there

The location was great. Small rooms, old and dirty bathroom, very poor breakfast.

Grand Nakki

Room was very small Shower room wasn’t clean sigaret buts on floor No Aircondition we booked with air conditioning! Poor service! Don’t take the shuttle to Airport unless you have loads of time to get to Airport it has loads of stops and it took us around 2 hours to get to Airport. Better book outside a yellow cab.

Very friendly and hospitable staff! Excellent breakfast and you can help yourself to tea, coffee and water throughout the day. Fantastic location stayed here at the start and end of our 3 week turkey trip! Very good value!

Location, Location, Location

Absolutely fantastic location....5 minutes walk to Grand Bazar and Blue Mosque and Hagia Sophia...excellent breakfast also and very nice staff

UNACCEPTABLE ROOM CONDITIONS AND CUSTOMER SERVICE

The guys at the reception were rude and uneducated, know nothing about customer service, the rooms were a disaster, the toilet stinks and the carpet was loose at the entrance of the room. WE HAVE TO CHANG THE ROOM TWICE. The wifi was terrible.

Ideal location

The hotel was clean and the location was ideal.

Perfect

This was my second time in this hotel and I!m very pleased I highly recommend

Good location

The hotel was in a great location. Walking distance to all main sight seeing sights. The room was tidy and clean but very very small. If you were 2 large people you would have difficulty moving around the bed. The bathroom was modern and clean. The breakfast fine. Their communication was terrible.. .. The hotel never answered 1 of my 5 emails. I needed to be sure that the transfer was organized. But i couldn't be sure. Because they never got back to me. As predicted there was no one to collect us

Met my expectations across the board

Great room service delivered in timely manner. Room kept clean throughout my starting and bed sheets changed whenever requested. Comfortable bedding and pillows and adequate air-conditioning - not too cold and not warm - bathroom equipped with air ventilation (which I, quite frankly, did not expect). The breakfast has variety of foods for different tastes and is served freshly every morning. Staff very helpful and Mr. Izzat, the hotel manager, is there most part of the day helping out with whatever needed. Great location - only a 2 minute walk from metro station. Plenty of restaurants around the area, if interested in Turkish food. I definitely recommend Grand Naki Hotel for the above

The AC doesn't work so the room is hot.

Good hotel for what we wanted. I would stay there again.

Great modern hotel with good location!

Grand Naki was a modern and clean hotel, our best choice during our trip in Turkey. I absolutely love the breakfast and the nuts they provide! The room was clean and comfortable with windows, and brightly lit. Toilet was clean and with glass doors to separate wet and dry areas. Very satisfied with this hotel! Highly recommend!

Great price, staff and location!

The hotel is right in the center of the "old city" and can easily walk to all the tourist attractions. The hotel staff are very friendly and helpful! The rooms are small but if you are spending more.time exploring the city you won't even notice!

Good location rubbish service

Booked 2 rooms 201 & 304. First of all i booked a transfer with the hotel which did not turn up at the airport this was not the best start. I got to the hotel and was greeted by 2 employees who looked friendly but unfortunately did not understand english at all so complaining about the transfer was like talking to a brick wall. Was finally checked into my room which i booked for 2 adults and 2 children 1 cot needed for my 1yr old, as i got to my room it was 3 single beds an i was told that i may not get the travel cot this really angered me as it was essential for my son to sleep in when i asked for my money back to booked another hotel the employee brought one up within 5minutes. I then asked for the two single beds to be put together to make one bed this took 25minutes to explain till it got done. My room 304 toilet handle came off as soon i tried opening the door, plug socket was loose which was dangerous for my son this took 24hours to fix. Room 201 which i booked for my parents was supposed to be a double room also turned out to have 3 single beds it toom me 30minutes to explain again that i wanted the 2 single beds turned into one unfortunately this was not done till Wednesday last day of my stay The manager at the hotel turned up at the hotel after 2 days which was not good as if he was there earlier it would have helped explain the issues i had as his english is better. I did complain about the transfer but nothing was done. Still got alot to say but i have reached l

Rafik

Very friendly and helpful staff , very good location and clean.

Great hotel in the heart of the old city

Idealy placed in the heart of the old city, walking distance to blue mosque, grand bazard....

Nice hotel near cemberlitas tram station.

Staff was perfect. Room & bathroom a little bit small but clean and comfortable. Good enough for the price we paid. Worth the money spent. Good breakfast served. Thumbs up Grand Naki Hotel.

Excellence in Istanbul

Just a delightful two night stay. Newer, clean, well appointed, efficiently run and with an extremely helpful staff, I would recommend this hotel for any type of trip. It is within an easy walking distance of most of the major tourist sights.I was returning to the USA from Italy where I stayed in very fine hotels yet the Grand Naki was overall the best hotel of my two an a half week journey.

Nice place to feel welcome

My experience with this hotel was very good. In Sultanahmet located, very convenient and close to the good public transport, although it in rush hours was too crowded, but you can explore everywhere with in it. What we like most was the people that work in the hotel, they was friendly, polite e very attentive with all informations we needed. 10 marcs for them. Price reasonable for Australian money. Make our life very easy to our final days in Turkey more specifically in Istambul.

Comfortable, clean and convenient

Hotel Grand Naki is just a 5 minute walk from both Sultanahmet square and The Grand Bazaar, so location is excellent. The room was quite small but clean and the shower was fantastic. Breakfast was adequate, but I'm not a big breakfast person so coffee and a couple of mini croissant was enough for me. Staff were very friendly, polite and helpful. We would stay here again if we returned to Istanbul.

Small room

When we first entered the room, it's very smelly. At first it smells like smoke and then later on during our stay there's a really bad smell coming from the toilet/washroom. The room is small but comfortable. It gets a little noisy during the night and in the early morning since our windows are by the street. When we first checked in, we were told that there's a problem in our room and they transferred us to another hotel nearby. The staff that checked us in has a little attitude on us and he didn't even apologize for the inconvenience that caused us. The next day we had to bring our luggages from one hotel to the other and the staff in the morning which is way better, he greeted us and apologized to us about the room. He's the only staff that's being friendly to us. The day when we leave the hotel charged us 30 Euro for the private car they sent to pick us up from the airport. First of all, I didn't ask for a private car, instead I asked if the hotel offer hotel shuttle and they sent us to some random person and then the random person sent us to another random person who directed us to the driver which comes 15 minutes after. The hotel didn't communicated with us about the charge at all and we didn't know the car that they sent wasn't a hotel shuttle.They charged us the fee when we checkout and if I don't like the fact that they didn't tell us ahead of time about the charges or fee for the shuttle. Again, the same staff was giving us attitude and we were not happy about it

Very good location

The grand naki hotel is an ideal hotel for people who are looking to be very close to all the main attractions in Istanbul. The staff are amazing and very helpful. I would definitely come again.

Great

it was good

2 MINUTES FAR AWAY FROM CEMBERLITAS TRAM STATION.

RECEPTION WAS PERFECT, BREAKFAST DELICIOUS, SMALL ROOM. SUCH 5 STAR HOTEL SHOULD PROVIDE BETTER ROOM SERVICES. RECOMMENDED.

Tutto ok

Nice, but a bit worn, hotel with a great location. Only a few minutes walk from many historic attractions. Friendly staff.

Betrüger

Die Angestellten waren sehr freundlich und hilfsbereit. Check-In und Check-Out gingen in sekundenschnelle. Kaffee und Wasser konnte man jederzeit sich unten mitnehmen. Das Frühstück war leider jeden Tag nur Rührei und Weißbrot mit Aufschnitt. Sehr unangenehm war allerdings das Wasser aus den Leitungen. Es hatte einen sehr unangenehmen Geruch und Geschmack. In umliegenden Hotels oder Bars war das nicht der Fall, dies konnte ich testen, da noch Freunde in der Umgebung waren. Hier ist es notwendig sich Wasser in den nahliegenden Geschäften zu kaufen und es zum Zähneputzen zu nutzen. Die Minibar war defekt und es war nur ein winziger Mülleimer im Badezimmer vorhanden. Leider wurden auch mehrmals die Woche Anlieferungen im Nebengebäude angeliefert, dies dauerte immer 1-2Std und hat für hunderte hupende Autos gesorgt. Nur zum Übernachten ist es okay.

Do not recommend

Everything is old, even the main door is not closing properly

Personal sehr nett und hilfsbereit! Hotel liegst sehr zentral! Zimmer sehr klein.

La gentillesse des personnels

Доступный отель в центре

Номер маленький, но уютный. Все необходимое есть, мыло, шампунь, гель для душа.

Parkplatz zu finden ist sehr sehr schwer

Very good

Very good experience

Excellent

Perfect

Comodo per i spostamenti,personale gentile e accogliente, pulito.

Hic memnun kalmadi. Cabire tesekkurler ama

Otele giris yapmak Icin gece gelecegimizi haber etmemize Rahmen 15 saatlik yoldan sonra odamizin kapisi in önünde 25 dk boyunca kucaklarimizda iki ufak cocuk tutqrak bekledik. Calisan in hic acelesi yok, gayet Rahaty acele edeyim ayib oldu diye hic bi gayret yokdu.. Sadece CABIR diye bi Eleman Dan cok ama cok memnundum. Müsterinin halinden anlayan Sadece o.

Tavsiye etmiyorum

Otel otoparkı yok ancak bulmak için yardımcı oluyorlar. Büyük ihtimalle ücretli bir otopark bulabileceksiniz. Kaldığım oda çok ufaktı. Odada elbise dolabı dahi yoktu. Sadece askı var. Mini bar yok mikro buzdolabı var ce çalışmıyor içi de boş. Yani su dahi yok. Lobide sınırsız çay kahve var ama tavsiye etmem tadı iğrenç. Otelde kahvaltı var ama bir kez denedim yiyemedim. Berbattı. En kötüsü yataktı. Gördüğüm en sert yatak. İlk gün sırtım tutuldu. Üçüncü günün sonunda zor hareket eder hale geldim. Belim ve sırtım mahvoldu. Bir daha asla kalmam

.

Oda her gün temizleniyordu konumu gayet iyiydi çalışanlar güler yüzlü ilgiliydi.

Vriendelijke mensen zeer behulpzaam en net

Mükemmel

Oda kucuk sadece temizlik, ilgi alaka cok iyi gercekten

Olen tyytyväinen hotellista ja asiakas palvelu oli mukavaa...Tosi pyhdas hottelli suosittelen käymäänq

Great

It was amazing to stay at this location. The front desk guys are so helpful, the hotel rooms are new and comfortable. I definitely recommend to stay here

Жили всего одну ночь. За такую цену более чем достойный отель

Gayet temiz ve nezih, 1 gece kaldım, resepsiyondaki genç arkadaş yardımcı oldu, oda biraz küçük ama uygunum fiyata bakınca normal. Diğer iş seyahatlerinde tercih edebileceğim bir konumda ve temizlikte. Teşekkür ediyorum

Vasatın altında ve resepsiyon kalitesiz

Fazla bir beklentiyle gitmedik. Ancak odanın konumu ve apartman boşluğuna bakması ayrı bir negatiflik. Kahvaltı sıradan olmakla birlikte sürekli çatal ve bıçak gibi malzemelerin eksik olması ayrı bir acemilik. Resepsiyondaki tez canlı gençlerden birinin çok bilmişliği, akıllı geçinerek otele puan almak için indirim oyunları ve ukala davranışı ayrı. Ayrıca istanbula her gidişimizde şu istanbulda yaşayanların her seferinde kendini akıllı sanmaları ve öyle davranmaları da komedi

Temiz ve güzel bir tesis

Merkezi konumu ve ulaşım kolaylığı açısından İstanbul’da konaklayabileceğiniz temiz ve güzel bir hotel. İşletme sahibinin ve çalışanlarının güleryüzlü ve yardımseverliği için ayrıca teşekkür ederim :)

keyifli

Otel temiz ve bakımlıydı. Personel çok ilgili ve kibardır, sanki yıllardır gittiğim bir otele gidiyormuşum gibi yakın hissettim. Lokasyondan bashetme gereği bile duymuyorum zaten mükemmel bir konunmda.

Totally overwhelmed. If you wanna come to Istanbul THIS is a place for you. Location is awesoooome, in 3-4 minutes you are right next to Aya Sofia. Receptionists, kitchen (breakfast) and cleaning crew are doing their job on very high level. Romms are soooo clean and very modern. (I was in a single room with Balcony). I will visit Istanbul again, and I know where to come 👌 Thank you for everything! Harun

Gayet iyiydi. Konumu da süper. Hizmetten gayet memnun kaldık. Tavsiye ederiz.

Güzel bir konaklamaydı